WORST EXPERIENCE Cannot help but think this interaction was racially driven. After waiting patiently for another family to be assisted, I was rudely told to approach the desk. Though I had already prepaid and confirmed my reservation, two men were extremely rude and refused me service while retrieving my drivers license and credit card. They refused to issue me a vehicle and told me to call customer service to cancel. They forcibly pushed me out of the building into a snow storm in a suede jacket, before I could even call an Uber, and locked the door behind me. My Jacket was RUINED and my ETA was set back two hours. RACIST CHAUVINIST UNSAFE read more

I rented a premium SUV for over $200 per day, and the SUV was insanely filthy! Mud and food stains smeared all over the seats, with snot rags all over the floor.. So much for any covid precautions.. I spent over an hour trying to stain treat the interior and sanitize it, i should get some money back for me having to do the car cleaning work for them... Stay away from this place... read more

Budget - Car Rental Near Me - Fort Lee, New Jersey

AVOID THIS PLACE AT ALL COSTS!!! My son and I booked an SUV for 12PM, but when we get there the car was not available and we were told to just "please sit" and wait until something would become available: not even an apology or a word of sorry for not been able to deliver as agreed! More disturbingly, they had not even paid the basic courtesy (I'd say an 'obligation' on their part), to call us in advance to inform that no car was available. After approximately 15 mins wait, we were told that apparently, there was a car in Hoboken (about 40 mins away) that should become available within the next 20 mins: now we have been residents in Fort Lee for decades and we know that's impossible, as also confirmed by Google Maps, which was giving 45 mins travel time in that moment. So, cheap lies as well. As we had family commitments and could not wait indefinitely after losing a good half hour already at that point, we decided to cancel, expressing our disappointment with the service, at which point they became verbally confrontational too. The staff was totally unprofessional, rude and grossly inadequate to be put in charge of servicing customers for a reputable company like Budget. read more

If you are why this place doesn't have better rating, you are not alone. I had same concern when I went to rent a car for the first time a few weeks ago. The place is now under new management and my whole reservation process along with the key took less than 5 min. The gentlemen who was behind the counter was beyond courteous and the person who had me the car key I believe his name is Wesley is very friend and nice gentleman. I have rented a few times for this place because of the competitive prices and great customer service. I have witnesses people trying to walk in after the store is closed and being rude for no reason. The hour n policies are listed because of a reason. If you can't read, well it's on you. I recommend this place. read more

Being wander who loves to travel... I frequent car rental companies. So I would consider myself an experienced car renter. I am surprised that there are no reviews for this company. Why on earth would you rent from somewhere else? Renting from budget was super easy (and SO much cheaper even cheaper than other rental car companies in the area). Just go to the Budget website enter your promo code and rent your car. How do you get here: From Manhattan... it is located right across the George Washington Bridge. To get here all you have to do is get off the A train 175th stop...Get on the Jitney bus just right outside to subway pay your $2.00 and get off the first stop. Go up the stars up the the walkway and veer left past the urgent care. Its right there... You will see a sign for Budget/Avis rental car... Just head to the back of the building where the entrance is at the back of the building. The cars are new and you know what you are getting no surprises. NO hidden fees. On a side note: I would not trust companies like Korex Rent A Car (more expensive and hidden fees) ... One more thing: ***They are open on Sunday*** It's ONLY car rental company in the area that is open on Sunday. Big plus! Oh yeah I got a free upgrade from compact to full size :) I will be renting from here from now on... read more

Budget - Car Rental Near Me - Fort Lee, New Jersey

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For the past ten years, I happily have almost ALWAYS used Budget in Ft. Lee for travel. It was cheaper, (although there was the $!5.00 bridge fee to consider when returning to Manhattan), and the two brothers Buck and Edgar Castro, who ran the establishment were wonderful to work with. Occasionally on a Sunday, the company would have overbooked the number of cars, but this was not their fault and they always worked with customers to solve the problem. The cars were clean, reliable, and the two men were friendly, fair, and flexible in trying to accommodate customers while still being professional. THIS ALL CHANGED SOMETIME AFTER APRIL 2018 when new managers took over. The new people are arrogant, rigid, domineering, unaccommodating, and too "by the book" to keep loyal repeat customers like me. Recently, when I returned my car with a few crumbs in the back seat (the previous management would have ignored this and vacuumed it as part of routine maintenance), the new management threatened me with a $250.00 service fee because the car was "filthy". They demanded I take it to a local auto wash and detailing shop and pay $20.00 for the service. I did so to avoid the greater cost, and the wash place told me they had recently had several other such customers who were forced by the new Budget new to do this unnecessarily, When I followed up with Budget's national office they agreed to refund me $25.00, but they could not refund my time lost. The new management also charged me BOTH a late fee and an extension fee when I extended my rental during my travels (it is supposed to be one or the other). They also changed the rate midstream as if it were a new reservation, not an extension (something Buck and Edgar would never have done). Lastly, when i said i was not coming back after ten years of loyalty to this location, they told me they "didn't care," that they were doing their jobs the "right" way, When I forcefully but politely told them my thoughts on the matter, and that it u sed to be peasant and fun to rent there before they came, they threatened to call the police if i did not leave immediately. Needless to say, I will NEVER GO BACK so long as they are there, and I hope Budget's upper management reads this review. read more

I don't know why this location doesn't have better reviews. Everything was wonderful, from the employees to the price. Super convenient from northern manhattan, and I was greeted with smiles and courtesy which is so rare these days. When i returned my car I had some questions because i was excited to have a new local car rental place and they were answered perfectly. I will definitely use this location when I rent from now on. read more

I rent here all the time. Never any issues. Friendly employees.

Competitive pricing, unlimited mileage, easy to pick up and drop off. Guy at the desk is very courteous and knowledgeable....well the one i see on Saturdays anyway (im a regular lol). Waiting to see if im ok with what they are going to do with my credit card for all final charges then Ill let you know if its truly a 5 star experience. read more

We had a confirmed reservation. Came to pick up the car (on time!), were told Budget has no cars and basically told to go away. Budget representative did not try to help, refused to call other Budget locations to locate available car for us. We tried calling Budget Central Reservations, where representatives told us that their system is down for undefined period of time and they can't help us either. "Great" service, Budget. Never again... read more

gave me a broken windshield car had no wiper fluid the brakes were bad...they told me a price and overcharged me a 1,000 idk for what

I have rented from this station a few times because they are cheap. However, the last two rental attempts have been very disappointing. One time they didn't have a car available in the category I had made a reservation for. Instead I was supposed to wait until a car of this category would be returned. Even better, they had a car of the next higher class and offered it to me for an extra charge. The last time, I reserved a car at this station for pickup at 6pm (their closing time). I was there there 5-7min prior to 6 and found the station already closed. I called the station next day just a few minutes after they opened and explained the situation. I was told that there is no car reservation on my name anymore, but for an extra fee on top of my rental charge I could get the same car again. When I said that I think this is unfair, the guy called me a liar and bad customer. With this approach, a car rental station in my home town would run out of business pretty soon, but I guess here in NYC, they will always find new customers. read more

AVOID!!! I just returned a rental car to this location in Fort Lee and will not be giving them my business in the future. After a day of driving, I returned to Manhattan after dark and turned off the car. I tried to retrieve my things from the trunk, but the key fob wouldn't open the trunk. After repeated unsuccessful attempts, I located and used the flip switch inside the car to access the trunk. Next morning I went back in the daylight to use the car again and this time the key fob wouldn't open the lock or start the car. A call to the location in Fort Lee was fielded by David who insisted that the only logical explanation was that I had left the lights on. I had not, and upon entering the car with the key inside the fob confirmed that the headlight dial was switched off, exactly as I had left it. David however continually insisted that it was my "human error" and that there was no other reasonable explanation. I ultimately hired the car jump-started privately and returned the vehicle to Ft. Lee immediately, where David continued to insist that "batteries don't just die." When I suggested that there was an electrical problem, he continued Yelping on about the statistical likelihood that it was my human error. There was never any discussion in person at the counter or mention on the contract of roadside assistance. Apparently Budget doesn't include ANY in its standard agreement, you have to ASK for it as an add on. I will say that the location's manager had a much more accommodating attitude, but the overall experience was abysmal. I recommend avoiding this location. And if you must rent from Budget, you must remember to ASK for roadside assistance to be added to your contract. I'll be crossing the overpass to Enterprise in Fort Lee, which has served me well in the past. read more

DON'T GO HERE!!! Customer service is terrible!!! It's less expensive for a reason.... you have to jump through hoops to get a rental. You need a major credit card and photo id (debit doesn't count as credit card)to even be listed as a driver - my mother and I arrived to this location she used her license and photo id and I wanted to be listed as a driver as well and they would not allow it because I didn't have a major credit card. I went to hertz and I had absolutely no issues. I would give this place a negative star if possible! read more

Rented from here initially for one week then extended the rental for another week. Having a car for two weeks on vacation at an affordable price was absolutely wonderful. Great customer service! It was definitely worth the trip across the GWB. Will recommend and return ! read more

I always rent cars from this location and have never been disappointed. The prices are reasonable, there is no mileage limit (I usually rent to drive up to Montreal), and the customer service is always great (the guys who work at the counter are always laid back and friendly). The location is right over GW bridge and easy to get to using public transportation. Highly recommended! read more

This place is great. Fast service, good price and clean cars. Don't understand what other reviewers are complaining about. I've rented from this place at least 10 times and I have always been satisfied. Easy to reach from upper Manhattan and airport prices, what more can you ask for? read more

PSA: Never book Budget/Payless. I know they're cheap and tempting, but they will screw you at every chance. Customer service is always terrible. Tonight, I had reservation with Payless. They were closed when we got there. Budget was open and tried to push a minivan on us for $900 for 3 days. HA! What a laugh. read more

DON'T EVER RENT FROM THIS COMPANY. I have never in my entire life dealt with such horrible customer service. After driving their car for approximately 20 minutes it broke down in an extremely sketchy neighborhood. I called Roadside Assistance and was told a tow truck would be there in an hour to take me to the nearest airport to get a replacement car. I told them I had an extremely important work event, the reason I rented the car, that I could not miss. I was told there was nothing that could be done. After an hour passed and still no tow truck, I called back and was assured the truck was "around the corner". Another hour passed. I called Customer Service and was told I would be refunded for my trouble, I wasn't. After another hour passed I called Customer Service again and spoke to the rudest Customer Service Manager I have ever dealt with. I told him it had now been close to 5 hours, not only had I missed my meeting but I had to get home to get my children. He basically could care less and quite rudely told me that "Budget doesn't have any type of service to pick up customers". After waiting for 5 HOURS there was no exception that they could make to help their customer. I was basically told I should have gone with Enterprise. No one from Customer Service ever called back to check on me or see how I was. If I hadn't called back no one would even have verified if I was ever picked up. After waiting SEVEN HOURS I finally took a $200 Uber ride home, where I had to pay an extra $100 to my babysitter. I spoke with a Customer Service Agent a few days later who after telling her my story, made NO attempt to apologize or offer any type of reimbursement for my extra expenses or discount on future cars to keep me as a customer (ha!). She could not care less. The Corporate Customer Service Manager did absolutely nothing to keep me as a customer. I guess when they named the company Budget they really meant it. Oh, and the tow truck called me at 9pm (my car broke down at 1pm) to tell me he was there. read more

The absolute worst costumer service I have ever experienced. I was literally yelled at by the clerk as he said, "Oh, are you upset? Because I am." I can't even remember what else he continued to barade me with because I was so taken aback as I was trying to get clarity on their policies and he continued in such a theating tone. read more

The classical result of obtaining a bargain that turned sour. We rented a car from Budget in Elmhurst New York, outside LaGuardia airport. We declined the gas charge part of the invoice and said we would fill up before we returned the car. Which we did and low and behold I get a bill from Budget saying they took $47 out of my charge for gas. They charged for gas for a filled up car filled up by us. I now have to prove my case for them to give me my money back. Such horrible service. You bring a car back in good faith, filled up and they turn around and charge you for their fill up which they never did. To make matters worse I was charged $80 charges for going to New Jersey, Delware and through the Lincoln Tunnel when we were in Westbury the whole trip. We never stepped foot out of were our hotel was. Thank Goodness the toll authority is refunding that amount. I was just so mad at Budget that I will never ever rent from them again. Also when we arrived to pick up the car, at about 11:00 P.M. there was 1 attendant for 25 people waiting to pick up a car. What kind of service is this. I truly hope Budget sees this because I am sure I am not the only one upset. read more

I've rented cars from this Fort Lee location on three occasions over the past two years. Each time was perfect. I got the car I wanted, when I wanted it, clean and in perfect, safe working condition. Returns are incredibly simple and fast. All the guys have been courteous, professional, friendly, and efficient. The rates are excellent. Once, on a busy weekend Budget had no cars available of the type I wanted (cheapest, smallest, economy) so I went with Enterprise - same location but on the other side of the highway. It was a nightmare. They pulled a total bait and switch - pushed a super expensive car on me that required extra insurance. I paid twice what Budget rents for. I had people waiting at my destination so didn't have time to fight with them at Enterprise, and they really took advantage. I will always use this Fort Lee Budget from now on, and to be honest, don't understand the bad reviews for this location. read more