I had hit a deer, and my car had to immediately go in for repair. I'll admit, I am not the best at…read morehandling a stressful situation. They were so kind to me. They took time to find me the best car at my price point, and they definitely delivered. I had no idea how long I would need the car,. I'd call them every few days when I needed it to be extended. They made it painless, and it was never an inconvenience to call them. They consistently made the process seamless. They will continue to be my place for any rental car needs.

I do not recommend, I grew up in Hicksville, now I live in Tennessee and was visiting family. If…read moreyou go here be prepared. This past Monday, I rented a car from enterprise from another location and due to the engine making noises and gear slipping we brought it to the nearest location. We were told we could potentially swap it out, if they had availability. When we got there a lovely woman behind the front desk attempted to help us. Although a very rude young man butted in and abruptly shot down any suggestion the young woman brought up to assist us. He treated us like a major inconvenience and was very rude to my fiancé and I. When I tried to explain I understood it was an inconvenience to him, as well as to us he stated that other people have reservations. To which my fiancé informed him again that we also had a reservation for the vehicle. At this point I told him I thought he was being rude and didn't need to act like a jerk. To which he argued with me about how he wasn't rude or a jerk. Eventually after him continuing to argue with me the female employee we originally dealt with after he hijacked the conversation, de-escalated the situation. He then pretended to help but instead continued to antagonize the situation by suggesting vehicles smaller and smaller each time from what we said we needed. At this point my fiancé and I left. We were fortunately able to make it back the original location and get another vehicle. I understand that it was not a guarantee that they would have been able to accommodate us, but the customer service by the male was nonexistent, and he was extremely rude and argumentative. The woman was very nice and did try to assist multiple times but was constantly interrupted or shut down by the male employee. I don't know his name or if he was the manager but I surely hope not, because if he treats potential customers like this I can't imagine what he treats the other employees like.

Came in and there was a long line at 10:00 AM. People were waiting for cars…read moreBut I just sat for a few minutes and they handled the line promptly. Joseph helped me to rent my vehicle for 3 Days. He was super nice and helped me put my suitcase in to the trunk because I pulled a muscle in my back. The car was comfortable and drove well. I returned it early and checked to make sure the key was in the lock box on time. Called a day later and Luciano was so helpful. He said everything was good and my bill was closed out. These two employees were really nice and helpful. Ll be back to this location again!

This location is staring trash the people who work here straight trash no type of cus customer…read moreservice whatsoever I literally drove all the way up here for an hour to come get a rental that I thought would've been here. Do you think any of these idiots would've sent the email or anything? Just saying like you know your thing is canceled or whatever the case may be nothing so I drove up here wasted my time and then just had to hit the sap story from whoever the fuck was working here Don't advise anybody come rent. Anything from here. Don't rent anything from this fucking store. It's a horrible business. They can't clearly do their job jobs correctly so just stay the fuck away from this place seriously horrible horrible horrible

great services, good price. will book again. Very responsive if they need to be outreach.read more

Overall great experience here. My org needed a van to drive a bunch of kids on a trip, and the team…read morehere was able to give us the exact van we needed. The office was clean and comfortable and they were very friendly. The van met all expectations, and we will use them again in the future

Ravi and Chris are great, so helpful and professional. Kept a busy line moving and we're very…read moreaccommodating. This is my second time renting through this location and it's always a pleasure.

Alex and Raffi class act! Rent with confidence! They both go out there way to make you very…read morecomfortable!

AVOID this place like the plague…read more I rented a moving truck from here and they gave me truck that was not street worthy which resulted in being pulled over and ticketed for safety and equipment violations on the truck. 10 tickets totaling over $2,000! The store ghosted me after trying to resolve with them. DO NOT rent from here

I believe the actual address this Budget Rent a Car & Truck sits on is 195 North Broadway in…read moreHicksville, NY. I came here in my adult life of past times to rent a 19 feet cargo van to move into a new and exciting chapter. Budget charge different rates for weekend and weekday where it cost less if renting a car or truck on a weekend verses renting on a weekday. There is a separate fee for renting a hand truck which also has two versions of rates for weekday verses weekend. I rate it four stars because customer service was somewhat attentive; although Budget is a bigger name in car and truck rentals but it means nothing regarding service. N.B. Upon returning all cars and trucks drivers must ensure that the gas level must be a full tank otherwise additional fees will incurr on one's bill.

SUPERB CUSTOMER SERVICE! Kenny was amazing from beginning to end! Got us the best deal and made…read moresure he kept us updated on the status of our car the whole 3 weeks. We asked a million questions and changed our minds so many times, he did not once get annoyed. He was so thorough!! He took care of all the paperwork. Helped us with the loan to dropping off the plates for our current car. I can honestly say its the best, stress free car buying experience everrrrr! He even drove the car to us, did not have to leave the house or take off from my job. Thanks again Kenny! HIGHLY RECOMMEND!!

Kenny is amazing! He is knowledgeable about every facet of the leasing process. He also knows…read moreeverything there is about every car on the market. The concierge service is fantastic . Kenny brings all the paperwork and a beautifully detailed car right to the house. Try it, you'll love it