Nice staff and nice cars. Would highly recommend. Between personal interaction and telephone, all…read morewas well.

Esteban was awesome!!! He checked me in and was very helpful. Gave me an upgrade. Friendly service…read more He called and asked If I was enjoying my car. He also asked again, if I enjoyed the car, when I came in to drop it off, even though he was busy. "I'll be back" - look for Esteban

The staff at Hertz have always been helpful and kind when I rent from them, which is somewhat…read morefrequent for work. The cars have all been rather nice and clean inside. I always book the basic car, but they seem to have a variety of different cars and sometimes I get a free upgrade like a Jeep Wrangler. Once the staff learned that I like a quick checkout with an email receipt, they made sure I was able to easily drop off the car (since I'm usually running to catch a train at the adjacent station). FYI, this location is about a quarter mile from the Hicksville train station and is walkable back and forth. One time there was only 1 staff member working and 2 complicated rentals ahead of me, so it took over 20 minutes to get the car, but it only happened once.

This location is staring trash the people who work here straight trash no type of cus customer…read moreservice whatsoever I literally drove all the way up here for an hour to come get a rental that I thought would've been here. Do you think any of these idiots would've sent the email or anything? Just saying like you know your thing is canceled or whatever the case may be nothing so I drove up here wasted my time and then just had to hit the sap story from whoever the fuck was working here Don't advise anybody come rent. Anything from here. Don't rent anything from this fucking store. It's a horrible business. They can't clearly do their job jobs correctly so just stay the fuck away from this place seriously horrible horrible horrible

SEVERE DISAPPOINTMENT. I WILL PROVIDE DOCUMENTATION. I've never given a 2 star review, let alone 1…read morestar. I would've given zero stars, but it was not an option! I tried renting the van for 2 days to celebrate a family birthday party for our grandmother. Needless to say, the whole family was severely disappointed that we were unable to travel together and celebrate her 80th birthday. I received two confirmation emails with confirmation numbers and writing from the company that said the staff is looking forward to taking care of me. One major problem... there was no vehicle for me and the staff blamed me for not calling to confirm... REALLY?!?!? There was a phone call to me, which I returned TWICE. One time I left a message confirming the vehicle and the other time the voicemail was full. The day after my calls, I received the second of two emails with confirmation numbers on them. I arrived as planned and NO VEHICLE. The staff was not only rude, but did nothing to apologize or try to get me another vehicle with someone else. They blamed me for not confirming the vehicle. I finally left after pleading my case for 15 minutes. I played the voicemail I received and showed them the two calls. I returned to them I can see they were getting aggravated with me once I told them it's all on tape. They were directed to stop talking by one of the workers behind the desk. In short, I was told that two email confirmations with confirmation numbers doesn't mean anything because it didn't come from a phone call. HELLO?!?!?! THIS IS 2025! Unbelievable. And yes, I waited two days to write this review so I could digest what actually happened. Please do yourself a favor and go elsewhere. There are not many reviews for this company and I assume the positive ones that are there must've been made up by them.

They called back to rectify the mistake and reinstate the reservation. This was due to an internal…read moremistake. Hope tomorrow goes well for the birthday function.

Ravi and Chris are great, so helpful and professional. Kept a busy line moving and we're very…read moreaccommodating. This is my second time renting through this location and it's always a pleasure.

Alex and Raffi class act! Rent with confidence! They both go out there way to make you very…read morecomfortable!

AVOID this place like the plague…read more I rented a moving truck from here and they gave me truck that was not street worthy which resulted in being pulled over and ticketed for safety and equipment violations on the truck. 10 tickets totaling over $2,000! The store ghosted me after trying to resolve with them. DO NOT rent from here

I believe the actual address this Budget Rent a Car & Truck sits on is 195 North Broadway in…read moreHicksville, NY. I came here in my adult life of past times to rent a 19 feet cargo van to move into a new and exciting chapter. Budget charge different rates for weekend and weekday where it cost less if renting a car or truck on a weekend verses renting on a weekday. There is a separate fee for renting a hand truck which also has two versions of rates for weekday verses weekend. I rate it four stars because customer service was somewhat attentive; although Budget is a bigger name in car and truck rentals but it means nothing regarding service. N.B. Upon returning all cars and trucks drivers must ensure that the gas level must be a full tank otherwise additional fees will incurr on one's bill.

SUPERB CUSTOMER SERVICE! Kenny was amazing from beginning to end! Got us the best deal and made…read moresure he kept us updated on the status of our car the whole 3 weeks. We asked a million questions and changed our minds so many times, he did not once get annoyed. He was so thorough!! He took care of all the paperwork. Helped us with the loan to dropping off the plates for our current car. I can honestly say its the best, stress free car buying experience everrrrr! He even drove the car to us, did not have to leave the house or take off from my job. Thanks again Kenny! HIGHLY RECOMMEND!!

Kenny is amazing! He is knowledgeable about every facet of the leasing process. He also knows…read moreeverything there is about every car on the market. The concierge service is fantastic . Kenny brings all the paperwork and a beautifully detailed car right to the house. Try it, you'll love it