Usually, we never rent cars coming to New York, because its not like California as to where…read moreeveryone uses or need a car. But when we spend time in Staten Island, or other parts of the region of the counties, its best we have our own transportation. Empire helped me out on the few days we were in town. Like the rebates, and deals with car rentals here. Their insurance rates are reasonable if you have good driving record.

Rented a 15 man sprinter van, booked months in advance. Was assured it was as advertised in…read morepictures. When I got the van, the tv didn't work, speakers didn't work, parts of chairs were broken, got a check engine light a few hours into driving. They offered no help over the phone. Was planning on and paid for a "luxury" sprinter van and I got the opposite. After I requested the tv and speakers to be fixed before the trip they said "oh those never work and always break" and offered no discount, that I could only cancel. They made no mention of them being broken in the months prior that I've had booked. Strongly recommend to rent elsewhere!

I have great experience my first time renting car senses then I been staring go often clean office…read moreprofessional the team helpful I really appreciate the hard work family friends I really recommend to star your first rent car with the best team ...

Super easy and perfect. I rented a van for a few odds and ends of a bigger move and they were…read moregreat. Unlike U-Haul at Home Depot, they kept my reservation and had a vehicle. It was a little banged up, but completely functional. Highly recommended.

I paid $820 for an SUV that ended up having a broken windshield washer nozzle and a ripped wiper…read moreblade. I was in a bad storm and couldn't see out the windshield due to not being able to use the washer fluid and wiper. I tried to clear it myself for 20 minutes in freezing temps. We had to stop every 20-30 minutes to manually clear the windshield. Sometimes in areas that had a shoulder not wide enough for a car, as Semi's were going past me at 40-60mph. A 14hr trip turned into a 19 hr trip. I was told my charges would be paused until I received a call from the manager. 3 days later, no call and charges have posted. We also had a nonstop warning from the rear trunk latch and sensors that randomly would not work and flash for hours on the dash. While driving we called enterprise and asked for help but due to the holiday and being late on a Friday, they couldn't offer us anything. It was a miserable, scary experience. Do not rent from here, they don't take care of their vehicles!

BAIT AND SWITCH I reserved a rental & when I arrived we…read moretried to determine if my 6'5," large husband would fit in the car I ordered.. I gave them an example of a minivan that he fit into. I was told they had one available that no one was using. When I checked out I was TOLD the price was still $178 (same as the original rental). In the past, other agencies have upgraded the size of the car at no extra charge out of courtesy and desire to keep your business. Unfortunately, I trusted what I was told & signed the paper. Upon returning the car they charged $279. I explained to the manager, Renee, what transpired & showed her the reservation which fell on blind eyes. I explained that I was told total was $178 not $278. She literally prevented me from speaking directly to the person I originally dealt with even after stating that he was there today. She was INFLEXIBLE & CONDESCENDING & lost herself a customer &: Enterprise member. My lesson is to read everything carefully & to AVOID this Queens Blvd Enterprise at all costs. Please learn from my horrible experience with Renee. if corporate reads this, please note that Renee is definitely NOT MANAGEMENT MATERIAL and as a manager for over 10 years, I speak from experience

The car I recover was dirty and the gas wasn't full. I was on a tight schedule and had to take the…read morecar as is. I reported it when I returned the car. Thankfully the new manager Derick was very helpful and is providing a partial refund for the gas and inconvenience

I landed at LGA and waited for a shuttle for 45 minutes. I was not offered anything for my…read moreinconvenience. No apology or acknowledgement for their negligence. I will not use this location nor company ever again. Beware.

I will be using Ace rent a car again, pick up and return was quick. Teo was pleasant and helpful…read morewhen returning my rental.

Dip was very kind and helpful and made me feel good about trying here for first time. Good cars/read more

As a proud Emerald Club member with National Car Rental, I feel compelled to recognize an…read moreexceptional professional who consistently elevates the customer experience "Jose at the LaGuardia Airport location". Jose embodies what world class service should look like. Each and every time I rent, he operates with a level of efficiency, precision, and professionalism that is both rare and refreshing. As a CEO, I deeply value individuals who understand that excellence is not occasional it is a standard. Jose delivers on that standard without fail. He anticipates needs before they are expressed, resolves matters with speed and clarity, and treats every interaction with a level of respect and care that reflects true pride in his work. His consistency is what sets him apart. In an industry where service can vary, Jose is a constant, reliable, sharp, and customer focused. Quite simply, Jose is one of the primary reasons I remain exclusively loyal to National. He is not just an employee; he is a strategic asset to the brand and a model of what frontline leadership should look like. Upper management should take note professionals like Jose are not just enhancing the customer experience, they are driving brand loyalty at the highest level.

Living in Queens, the National Car Rental by LGA is the reason we don't need to own a car. Not…read moreonly is it super convenient with robust options, but the service we've received at the location has always been amazing. From those who help us select the right vehicle every time, to the friendly folks at the booth, to the team at vehicle return--everyone operates with an affable professionalism that's hard to find these days. And just want to send a special shout out to Marilyn, who truly goes above and beyond every time we're lucky enough to encounter her. She just radiates kindness and she always goes the extra mile to make sure we're in the perfect vehicle for whatever our needs are at the time. The last time I rented, Marilyn was headed off for her break, and she literally turned around and came back to help me once she saw me walk in. That's the kind of service that's really special, and the reason why we're so glad to have National at LGA as our home base!

On a recent trip to New York I booked a car rental with Avis Budget. Upon my arrival at the desk I…read morewas told they had not got a car for me. I was totally shocked as I needed one and it was a holiday weekend and here I was without a car. I tried another Car Rental company with no success. I was talking to another passenger and he told me to try Sixt as he had used them and found them very good. I do a lot of traveling but I had never heard of them. So I got a shuttle to their place of business hoping against all odds that they could help me. I got to the counter and got speaking to a young man called James who told me he wasn't sure if he had a car but he would see what he could do. Fifteen minutes later James came back with a smile on his face and a car for me. I couldn't believe my luck and thanked the heavens for this young man. James was so polite and understanding and went the extra yard to help me that day. I do a lot of traveling and from now on I will use Sixt all the time, I also have told all my friends and coworkers to try Sixt as well. So again thank you James and Sixt for going the extra mile and helping a tired old Irish man.

After disembarking from our cruise in Boston this morning, we went directly to the Westin Boston…read moreSeaport to pick up our rental car, a Subaru Forester, for the drive home. Despite some traffic along the way, we made it home in a little over five hours. This afternoon, we returned the vehicle to the LaGuardia Airport location. We were initially told that our receipt would be emailed to us, but for some reason, we did not receive it right away. Fortunately, Kathy, who was working behind the counter this afternoon, was very helpful. She assured us not to worry and kindly printed a copy of the receipt to ensure everything was in order. As it turned out, shortly after we left the location, the emailed receipt arrived as promised. Thanks to Kathy's professionalism and excellent customer service, the return process was smooth and stress-free. It was a pleasant experience, and I would gladly return to this location to rent a car again in the future.

I have rented twice and will be back. I will recommend them to anyone who needs to rent a vehicle…read more specially customer service Beverly she help me out booking till end of journey spacial thanks Beverly

Great service as they pick you up at the airport and take…read moreyou right to get your car promptly.

Had a last minute need for a car after my own car needed some maintenance and Lisa was able to…read moreprovide a sedan she personally drives for a very affordable rate! Most car rentals will push you to buy the insurance but Lisa actually helped figure out my own insurance would cover the rental. Would highly recommend for anyone who needs a car in the queens area

Very good value. Good customer service. Would recommend if u r in the flushing area. Easy to pick…read moreup car in flushing Chinatown

I'm not sure why this location has so many negative reviews -- my experience was flawless. I was…read morehonestly nervous to rent here, but everything went smoothly from start to finish. I had a steal‑of‑a‑deal reservation through Priceline, there was no line when I arrived, and the pickup process was quick and easy. They even upgraded my vehicle. Special shoutout to Teressa -- she walked me through the options and add‑ons clearly without being pushy or overbearing. She deserves all the flowers. Overall, fantastic experience and I'd absolutely rent from this location again.

I saw many negative reviews about long wait, rude staff so I have prepared for the worst but I…read morethink I got it lucky. First of all I didn't need shuttle service so didn't have to worry about the long wait time for that. I just uber there. And my pick up time was 3pm. I guess that was their down time? Cuz nobody waiting and I was helped immediately. The male staff who took care of me was very polite and professional but yes some of the staff was nasty just by listening to their comversation with other customers. I got a Chevrolet Malibu and it was in good condition. They just washed it. Not sure if they cleaned it inside but it was acceptable. So all in all it was a very smooth process for me I was out in about 30 mins. I was very lucky.