Amazing customer service on a busy day. There was a bit of a wait but they were really busy so I understand. HOPE is always extremely kind and keeps me posted along the way of what's happening next all while answering a ton of phone calls. She helped me get my car and I they gave me a nice Jeep ,I had fun driving . JACOB assisted me with bringing my car back and he was also extremely kind and attentive. He made my return process smooth and explained the total cost to me. This is my go to rental location and after this last visit I can see they're working on improving their service even more and I appreciate it ! read more

Rented a car while my car was in the shop. This is the closets rental spot thats close to Yates. This my third time renting a car from this location. Service is pretty good. It's just slow at times. I didn't take any pictures of the vehicle. read more

WAITING TIME after check in over 1 HOUR in the lobby. Lobby is packed, people are waiting every where: seating on the floor, by the wall, no chairs available. This office accepts too many reservations for the few vehicles they have available so when you show up the place is already packed with other people waiting about an hour for their vehicle. If you reserve a vehicle here, be prepared to wait about an hour for your vehicle.. read more

Had my reservation for 2 weeks with a specific pick up time. When I arrived on time they informed me my vehicle was not here one of their employees had it and would be back. 30 minutes later and I'm still waiting. If you k or a vehicle is rented why would you take it out? read more

Brooklyn and Hope did an AMAZING job getting me into a rental quick and easy. Hope helped me with my insurance to get into a larger vehicle and called them herself. Anyone knows who has been in a car accident knows its a pain to deal with insurance so i really appreciated that she went above and beyond to do that herself. Brooklyn got me into my second rental and was such a smooth transaction! The vehicle was great on gas and just what I needed!! A big thank you to them both for the customer service and care provided for me at this location! :) read more

Worst customer service experience. The manager Brooklyn has zero customer service skills. Edit. The other employee that ended up helping us...Hope, was fantastic. She was kind, courteous, and helped me through the entire process start to finish. If I had never had any interaction with Brooklyn (the "manager") I would have rated this a five star experience. read more

I had to get a rental car and was sent here and was pleasantly surprised it was quick and easy they really do a thorough check of the cars. My only issue was the first car I got smelled like smoke so bad but I called and they got me into a new car immediately so no issues there at all overall great experience. read more

First off, I CANNOT stress enough how much they went out of their way to help me out. I walked in stressed and in need of a solution!Then, this angel named Hope took such good care of me and went out of her way to make me feel important and looked out for. It's a holiday weekend, they had 30 minutes to close for the day, and she was moving around working so hard while being outside, (it's currently 110 degrees right this second!) she still had a smile and was so warm to me! What a special human! Thank you Hope, you made my day turn completely around. GIVE THIS PERSON A RAISE SHES AMAZING. read more

Best car rental experience we've ever had. We travel at least once a month and rent a car every time- usually at airports which are almost always awful. This time we rented a car for our road trip from AZ to Disneyland and will definitely rent from this Enterprise again. Every single person was incredibly friendly, and the process was so smooth for pick up and drop off. read more

Picking up my rental was fine. I had rented a compact car for work travel. However, on the 2nd day of having the rental I wanted to clean the windshield however there was NO washer fluid. And the light for tire pressure came on showing tires were low. On the day of return I filled up the gas tank and the gas gauge stopped working thankfully I was able to show my receipt. Jacob knew I was upset by my experience and understood my frustration as this was NOT my first time with issues from this Enterprise location. Thank you Jacob for finding resolution for my frustration. Thank you for your business card. I appreciate you read more

Reserved a car weeks in advance only to arrive at my reservation time and be told there's was a 60-90 minute wait for cars. Don't waste your time renting from this location, they have no respect for their customer's time. read more

Beware !!!!!! they are known for running insurance claims just like they did to us twice here for scratches we didn't know about

If I could rate negative stars for the Goodyear Enterprise Rent-A-Car. Beware, make sure to read the contract If I could give them 10 negative stars, I would. I have been renting from this location for two years now, and there's always some issue when I return a car or make a reservation. Nonetheless, I kept ignoring the problems until this issue occurred. My son rented a car from this location. He is the primary insurance holder and is also on my insurance. While visiting his in-laws in California, he parked the rental car in front of their house. While he was inside, a neighbor accidentally backed into the car. The neighbor did the right thing by informing my son of the accident and providing his insurance information. My son also used my insurance for the rental. When he returned the car, he informed Enterprise about the incident and provided both my insurance and the neighbor's insurance information. However, Enterprise told my son he had to pay a $500 deductible. My son pointed out that this requirement was not stated in the contract. The supervisor claimed that someone should have informed him during the walk-through. My son responded that he was never told and questioned why it was not explicitly mentioned in the contract if it was a requirement. As a result, Enterprise withheld his $200 deposit. My insurance company confirmed that he should not have to pay a deductible since the insurance provider is responsible for the damages. They stated that Enterprise should not incur any out-of-pocket costs. In fact, representatives from three other Enterprise locations confirmed that my son should not have been asked to pay a deductible, as both my insurance and the at-fault party's insurance should cover the damages. I had to contact my credit card company to dispute the $200 deposit they were holding. Despite calling the area manager at least ten times, she has refused to return my calls. Each time I call, I am given excuses such as, "She is off today," "She is conducting an interview," or "She is with a customer." If they were doing the right thing, why are they avoiding speaking with me? Do not do business with Enterprise Rental in Goodyear, located on Van Buren between Litchfield and Dysart. read more

Literally spent $40 on lift because I was misinformed on the type of identification required to rent a car from there Jackie "the branch manager" was no help either. How is it possible that your employees don't know what's acceptable and what's not? Make it make sense. No wonder this place has a low star review mf don't know the requirements of their own job and have ppl wasting their TIME & MONEY and could care less. I'd give a 1 star review if I could. read more

the worst cus service experience I have ever encountered with a rental car company. rude, uncooperative, dismissive and condescending. I was told on Saturday to come back on Monday to swap out my rental. i was told this morning they had no cars even though their lot was full and the return lot was overflowing. they told me to take it back to the enterprise I rented it from which is an hour drive away. (car accident). when I said this was BS, the clerk said sarcastically "have a nice day" RUDE RUDE RUDE read more

The Goodyear store team has been nothing but outstanding, from the shuttle drivers to the staff. I've been using this location for several years now. I've observed the employees deal with hostile customers, the employees are extremely professional. The costumers usually do not have the required documents needed to rent a car. I have never been disappointed with the team and will continue to use this location for future business trips and vacations. read more

Customer Service is very unprofessional and dishonest. I reserved online and was told my total would be 274 but when I got to the Goodyear location the young woman helping me said she had to charge me an additional 200 deposit. I am a loyalty customer with a long history of renting from Enterprise. The increase required me to deposit an e check into my account to cover the difference which I did while the employee stood there. Then she went to the manager claiming I told her I was committing fraud lol (apparently she was unfamiliar with e deposit). I showed the manager 3 forms of proper ID and also an insurance card all with my same name and my photo. Then manager Raymundo told me my card had declined in front of several customers (quite embarrassing) so I got on the phone with my credit union and they requested a transaction number because they claimed they did not decline a transaction . I requested that the manager speak to my credit union (who was on the phone) but he refused. He clearly did not want to resolve the problem nor did he have the skill to do so. I asked Raymundo why he lied about the declined transaction and He told me he could decline service to anyone he wanted to which made me realize enterprise does not care about their customers. He told me a credit card could only be swiped once in a 24 hr period which also was a lie . I am a medical professional licensed by the state of Arizona and the California State Medical board. I hold conferences for professional organizations where we set up airline, car rentals and hotels. I'm assuming because the place was so packed they may have made more reservations than they had cars. My organization will no longer be using enterprise as a result of this experience. I also cancelled a pending cash auto purchase transaction with Enterprise because of the dishonest way I was treated. The manager and young employee truly need some training and instruction in customer service. read more

Check-In and check-out always slower than any other car rental. Forget the individual service - just get a car and get me in and out. Not looking for a new friend and excessive chatter. read more

Extremely long delays to check the n even if you have a reservation. Very long delay to pick up car. Staff seemed overwhelmed man mm

Negative stars for me and my first time using this company and NEVER again which is unfortunate due to always having family and friends in town that need a rental car. I have been without my Jeep for over a week due to transmission issues so I called the reservation line and had great service and they emailed me my confirmation for a pick up at 4:30 pm Friday! Well, they were a no-show which caused me to miss my important event at 7pm in Scottsdale. They said that once you make a reservation that the "system" does NOT allow them to choose if the customer needs a ride or the customer is going to the location to pick up the car and that is the reason they no-showed me! Well, Enterprise.. you may want to think about taking the initiative (like SW Airlines did) and update your system to be clear if the customer either needs a pick up ride or the customer will pick up the car at a location. I had a full on conversation with the gentleman who took my call because I was shocked an additional charge was not applied for needing a ride. After all that, the local shop did absolutely zero to help me out due to it being now 5:15 and there drivers are gone for the weekend, oh and they offer NO PICK UPS on weekends due to "short staffing"!! Well then, HIRE!!! COVID was so 5 year ago!! I was transferred back to "reservations" to update my current reservation and the person in reservations stated he could NOT help me due to that location showing a "sold out" status therefore he could not update my reservation and he needs me to call the local number back. After my fourth and final phone call, Hope stated she just could not help me out and I was going to have to go elsewhere for a rental car. OK, HOPE, because that's an easy thing to do on a Friday night at now almost 6pm and I still have no car for the weekend, Thank You for that! I did try Turo and Budget and no availability on Turo and Budget was closed according to there customer service line. Needless to say, my children planned to rent a car in May while they are here for 2 weeks and guess what we are not going to Enterprise!! I guess this is may payback for being a Jeep owner my entire life, ha! When I travel to WA in June, not using Enterprise, when my family of 12 goes to Hawaii in Sept for a family trip and we are renting 3 cars, not using Enterprise, and anyone coming to AZ to visit, NOT USING ENTERPRISE!! UPDATE YOU COMMUNICATION AND HIRE PEOPLE AND FOCUS ON CUSTOMER SERVICE!!! Here's my confirmation number to prove it happend... 1675066472 THE END!!! read more

hands-down, the best enterprise in Arizona, but only because Deontay, Hope and Ben carry that branch, they do their jobs and they do them well. read more

If I could rate negative stars I would! BEWARE! Event though you are able to make a car rental reservation online, call the actual location to ensure that they have a vehicle for you. I made a reservation online and even did a pre-check in to save time at the counter upon pick up. I decided to call the location a few minutes before driving there. I was told that they do not have any vehicles today and that there is a "glitch" on their website. "Glitch" my A$$! Apparently, just as with other rental companies, their call centers do NOT communicate with their locations to ensure inventory! DO NOT PREPAY FOR YOUR RENTAL UNTIL YOU ARE SURE THEY HAVE A VEHICLE FOR YOU! PREPAYING WILL NOT "SAVE YOU TIME". They need to better communication and inventory control as a company! This blows my mind, how such "BIG" companies do not have a better system in place. Let me add, Ryan from the Roosevelt St in Avondale location said that they give priority to customers referred by shops that they have long relationship history with. So basically, if your insurance company doesn't have a long history with them, you are out of luck! This is unbelievable. The Enterprise agent from the call center had told me that they give priority to Insurance Claims, which is completely untrue! Insurance claim customers are in distress! People going on vacation are not! Just a thought. read more

Angela was amazing to work with and very helpful with our rental car! We would definitely rent from them again.

Alexis and Tyler are AWESOME! EXCELLENT customer service, and help me with my past 2 recent reservations perfectly. I have more rental reservations coming up and will do all my next rentals at this location with them. Alexis being the manager of the location, has an excellent team and is doing very well with this crew. Tyler Jaden Marnita I will continue to work with them all and send my associates to this location to work with them also. read more

This location doesn't answer the phone. I was left on hold multiple times and hung up on 2x. Then I was left on hold well passed closing time. They need to figure out general customer service and how to answer the phone. read more

Still no response, no resolution, no anything from Enterprise. nothing from the local office apologizing, nothing from corp. Must have ran out of responses just like they ran out of cars after making a reservation. read more

Brandon Livingston "Manager in Training" needs a lot more of it. His customer service skills are 0 and helping to fix a bad situation made it even worse! Please do not go to the Enterprise on Van buren in Goodyear. Brandon, you could have solved this problem very easily but you chose not to. Very unhappy customer! read more

By far the worst customer service!!!! Clark the manager, store manager and other staff i simply feel awful for.... they went from forgetting about me while pregnant and my transportation years ago..... to then accidentally taking over 1,000 out of my bank account and then taking weeks to put it back in my account, due to a billing mishap. This didn't stop there, i was later promised .....a month before the pandemic a retal at no costs due to the huge inconvenience! And after a while confirmed by staff that they would honor this to after multiple times asking for the manager and being given the run around but still promised a redo and comp rental i decided to continue and give it another shot. Again, after planing our trip and depending on our vehicle promised by enterprise staff Emma and Chip..... and told we should be good to go with no manager in sight.....ever i then one day prior to the rental get a call from a manager that was never, not once even bothered speaking to me appear and also a Clark who was a regional and so unprofessional.... he texted me asking if i had any verbal promises in writing and after i said no he stated, since i didn't have anything in writing they were not liable to give me the rental promised. Again, this all transpired over time and his unprofessionalism and the, "you don't have evidence of what we promissed" let me know about this company and the trash executives they have! He was able to convince the employees to, not recall anything promised or encounters with me. Do not do business with them! The manager who promised the comp vehicle was supposedly fired, it was simply my word against theirs and all notes were lost...... he offered a deal that was still expensive simply because of the promised information still not being correct due to no proof or that manager no longer working he refused to help me. I asked for a return call and instead he ignored me this all was hours prior to our planned vehicle.....again i paid over draft fees for their mistakes, was left with contractions in their facility and they forgot about my vehicle and took my money....and i was understanding..... and yet they did this.... here is the proof.....this again is the worst unproffesionalism i have see.... read more

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I've hesitated leaving a review for this place even though I have issues every time I rent from this location. Today I waited an hour and a half for a reservation that was made 3 weeks ago for them to try to give me this pile that looks like was purchased from a chop shop. The quality of the vehicles here is somehow worse than the service. Left this location and rented from the Avondale location. Will not return to Goodyear. read more

Enterprise Rent-A-Car - Missing Panel - Car Rental Near Me - Goodyear, Arizona

Understaffed. No sense of urgency. Cars never ready. Expect to sit and wait. Customer service is very poor

After Hertz up the street made a reservation and then told me they had no cars Michael at enterprise managed to get me a car even though they were oversold. Nice clean well staffed office. Courtney backed the car in and helped me with bag noticing I am disabled. Check in was equally painless and Michael noticed I had left my nieces garage remote in the car. read more

I always have an amazing service when I rent from this enterprise. they always pick me up and drop me off in a timely manner. the staff is always amazing to provide an upgrade which I think is awesome. the managers are always so great to insure the customers are given amazing customer service and the experience is easy and painless. thank you so much for always having my back when I need a vehicle even on last minute stuff. thanks again you guys are really awesome !!!! read more

Called in reservation at 11:30, get confirmation email for 1:00 pick up. Arrive 12:30. They "have no cars" with 50 sitting in the lot. Manager was rude that we placed the reservation 30 minutes ago....well not our fault system accepted and we were stuck after Uber there. read more

Had a pick up reservation with the at 4pm today from Carstar, at 5pm still no one showed up. Carstar called them multiple times and so did I and they kept saying the driver should be there any minute. What is the point in a reservation if they can't keep it?? Horrible customer service. read more

Do NOT rent a car from this location. If you do, be prepared for the worst customer service experience of all time. We rented a mini van two months ago in preparation for a road trip. The day of the reservation, someone from the branch called. She said the van that was returned had a busted windshield and that they did not have any other mini vans or large SUVs. The largest SUV they had was a Rav 4. She said she could call some more locations to see if they had a mini van available. She called back 10 min later and said she could not locate a mini van. So, I asked if there were any larger vehicles available, and she said she would call (while audibly annoyed and sighing). She never called me back. We had no choice but to take our our car because this location runs their operation so poorly, they could not ensure a proper clean and turn over of the van. I called about 5 times and sat on hold to verify if the reservation was cancelled. No one picked up the phone. I called the reservation line to get someone on the phone, and they picked up. She tried to patch me through on her end. This branch never even picked up for the Enterprise reservation line. So, just avoid. Their staff and processes do not lend themselves to a good customer service experince. I do not believe I will rent a car from Enterprise again. This whole debacle left a horrible taste in my mouth. read more

We came in at 9 am for a drop off and no one is in here. The one person is outside showing a car rental. You would think it would be best practice to have more than one person working today. The phone line is ringing like crazy. Second review: things don't change Worst experience ever! Called yesterday 5/29 at 5:30 and was on hold until someone picked up and hung up at 5:50. Called back immediately on hold until 5:59 and was hung up on again. Came today 5/30 at 5:25 pm to pick up my rental and waited 40 minutes before I was seen. Not once was I given a greeting. No, how are you? Or how's your day? Where ya headed? Not one greeting. I was asked for my id and credit card and that's pretty much all the communication. This location was not friendly at all. I would not come back again. They do not care about servicing and want you in and out. read more

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I had an excellent experience at this Goodyear Enterprise location. Friendly, professional, fast service. And the app worked well also.

got into accident insurance deals with enterprise this guy Tyrek H took all my info on June 27th says me pay 59.47 I made another payment of 90.62 July 11th returned car because insurance only does 30days paid balance 61.52 July 27th I get a call from them asking how my service was I had to wait 30-45 mins to get the vehicle to get cleaned he said he was going to add to the deposit which would been 95$ but he claims the account got closed when he looked I didn't get my 50$ deposit they claim there was a balance I should been told this when I dropped car off nope the female said will return your deposit read more

My husband and I rented a minivan for a trip to CA. When we arrived we were greeted and did not have to wait long. The two men at the front were friendly and professional. Dropping off we hit a slight snag (poor time management on our part). I called and Eli helped us out by allowing us to bring the car back first thing the following morning. We were so thankful. Eli was the person we turned the keys into that morning. He was wonderful and courteous. Our experience here was great. read more

There's a reason that all the recent reviews for this place suck! They allow you to book a reservation online for a car, and then let you waste your time going all the way up there just to tell you they have no cars available! How do you not have cars available, but you confirm the reservation? They don't even have the decency to call you ahead of time to let you know, so you can make different arrangements! They could care less that your time was wasted and their only solution is to try to come back the next day and see if they have a car available! I wouldn't have booked a car for that specific day if I was going to come back the next day! I Will never be renting from this location again, and matter fact, I will not be renting from enterprise at all in the future. I hope you enjoy losing business from someone that rents multiple times a month for work! read more