I rent from the Avis/Budget team at this site nearly every week for my job travels. The team is…read morealways very polite & very accommodating. In addition, the office staff is has always on site to their published office hours. The technicians who clean & service the cars always does a fantastic job of maintaining the cleanliness of the cars & maintains the proper fluid levels and air pressure on the tires. I highly recommend this Avis/Budget location.

Everything went well. Easy to book a reservation. Got me a new 2026 Subaru Outback. Wow it was…read morenice. I had to travel 6 hours . No problem .

Reserved a car for a cross-country trip. From start to…read morefinish, customer service was exemplary! Shout out to Maya, Ryker and Patricia who all helped me at some point of the rental. I will rent through this Enterprise location for sure next time I need a car! Thanks, all!

I had a good experience at this Enterprise Rent-A-Car location. The location was easy to find, and…read morethe staff was friendly, quick, and helpful throughout the process. The waiting lobby was clean with plenty of chairs, which made the short wait comfortable. Check-in was easy and moved pretty quickly overall, although there was only one check-in lane open, so I could tell some people were starting to get a little restless. Personally, I thought the process still moved faster than expected. Picking up the car was super easy, and the overall experience was smooth and efficient. I appreciated the friendly service and clean, organized setup.

I only returned a vehicle here…read more Pros The process was, as usual, smooth. Park the car, give the keys, get a receipt and out. Process was quick The staff was decent. Cons Not a nice office lol. Barely any furniture, the equivalent to a business trap house. Parking is VERY close, I was worried someone would dent/scratch the vehicle after I left and blame me...

If you have HOURS to waste this is your spot! Reserve a car online and sit in the waiting area for…read more45+ minutes with ONE representative working who acts as if we are not even there! It is this way EVERY DAMN TIME! Hire more people, acknowledge that there is 8 people waiting in the waiting area and WHY does it take so damn long!

Love this place! Has the cleanest cars and rental trucks out of any location I've ever been to…read more Oscar and Antoine are awesome I would definitely be doing business here from here on out!

Horrible experience in Phoenix with long waits, even for their frequent rental program. They have…read moreextremely poor customer service by phone, and when you finally reach an attendant after prolonged waiting, they are outsourced to other countries and the attendant is unable to address your local problem. I also received unexpected billing following the rental with them claiming I damaged the car. This is a horrible company and I would give them no stars if possible. I will never rent from them again.

I'd give them. ZERO stars if I could! I made my reservation 3 months ago for a 1 day rental. The…read moremanager Oscar called me the day of the rental saying they won't have my car and I need to call around to find one. Seriously you have 3 months notice and you didn't know even the day before you wouldn't have one in stock? I get it some need their rental longer but this is just poor planning! It's not MY job to fix your mistake!!! Also I rented it through Costco which they told me it's up to Budget to find the customer another rental even if it means going to another company. This is per their rules between Costco and the rental companies. You lost a long time customer (yes check my Fastbreak record) and I'll NEVER rent though them again! Luckily Enterprise had a car available and Costco is covering the difference in price. This is to bad because this location use to be managed very well. and I've used it since 2011...NEVER AGAIN!

I needed to rent a car for an 8 hour drive. My boyfriend warned me about some companies reporting…read moretheir cars as stolen when they were rented. Luckily this was not my experience. There was one person staffing the place and it was typically busy with a few customers. I needed an economical car. The only one available had just rolled into the lot. If time were on my side, I would have shopped around or asked for the car to be cleaned, but it wasn't. Despite the fact that it had stains on all the seats and a cigarette hole in the back seat, it still did it's job. It was easy to exchange it for the 12' truck when I got to my destination but that place only had one employee as well. When I returned home again with the 12' truck, they could not provide me a receipt. They also emailed me the wrong receipt. They did try... but I've never seen it so disorganized before. They are still using the same outdated equipment, which used to be so modern once...

Only giving two stars because of the gentleman, Cam, who did the actual rental. He was truly the…read moreonly positive part of this experience. The line was out the door first thing in the morning because there was only one person working the desk. The phone rang off the hook the entire time I was in the building and no one ever answered it. This location has signage inside the Caliber Collision next door about discounted rates, but this Enterprise location did not appear to honor that. I called the location to extend my rental due to my car repair taking longer than anticipated. However, I was placed on hold and had to listen to a recorded message about how their "goal is to give every customer a great experience" and the "extra mile customer service you know us for" and how their "standard of care" ensures "exceptional service" for their customers. This message played on repeat, occasionally interrupted by quickly being taken off and placed back on hold, over 30 minutes. Definitely will not be using this location again.

I went to this Enterprise having the worst day and worst luck with cars. I was serviced by Eli…read moreKotlarz he was quick with the service and gave me no hassle. Now we in Arizona with 115 degrees heat this man been walking around all day in and out of hot cars dealing with good and the bad and trust when it's that hot it can be hard to stay calm but he was so polite and easy to work with. I was in and out. he made sure I was in a comfortable vehicle and made sure if I had any problems to reassure he would be there if I needed him after. The facility was clean and the other staff were polite as well. Eli was so professional I thought he was the head manager but he was not that's how much good of service he offered. Thank you Eli Kotlarz for being there when I needed you and Enterprise the most.

We just moved back to Phoenix and needed to have our the oil changed in our Honda CR-V. We chose…read moreSun Devil Auto because of their high Yelp ratings and good experiences at store near 7th Street and Bethany Home when we lived close by. My wife brought the car in Wednesday at 2PM. The oil was changed and my wife was Happy. Friday evening we were in the carpool lane heading into Phoenix when we heard a loud bang and continuous scraping noise. My gauges were fine, no smoke, no significant change in the ability to steer the car so I exited the freeway and pulled into the first safe place to stop. I called Sun Devil Auto and left a message (it was shortly after 6PM and they were closed). That phone call was not returned. We got a tow truck and paid for them to tow our vehicle to Sun Devil Auto. As of this writing, we haven't been reimbursed for the cost of the tow. I submitted the requested receipt on Saturday. Sun Devil called Saturday morning because our car was in their lot and they had our keys. I explained what happened. To their credit, there was no pushback and they agreed to do the repair. We were notified at 3:30 yesterday that the car was done. We were watching a movie at Harkins which didn't get out of until 30 minutes after they closed so I said we'd use our other set of keys to pick up the car and get the keys Monday. Bottom line - Exceptionally bad experience with the oil change, promising response (the jury is still out since we haven't been reimbursed for the tow) September 11- Update. When I picked up my keys on Monday Jacob promised to call when the towing reimbursement is approved. No phone call yet.

Unpleasantly surprised :/…read more i had brought in my truck because it was having some pretty bad overheating issues. Keep in mind i have an extremely limited tool selection so i can't really lift the truck off the ground or inspect anything without totally and fully ripping apart the engine bay, which is why i had brought it to the shop for a diag in the first place. After dropping off the truck, i walked next door and waited outside the starbucks for about an hour, to see my truck enter the shop. after maybe 10-15 minutes, i had received a diagnosis through email about the "cracked thermostat housing" I Spent 200$ for a diagnosis on a "cracked thermostat housing" and was quoted almost $1000 to replace, something i can in no way, shape, or form afford at the moment. After spending about 4 hours in a parking lot replacing said thermostat housing, inspecting the old part, and verifying there was NO cracks or leaks in the old thermostat housing, i had called back to ask about why the diag was incorrect. the incorrect diagnosis wasn't really the issue, it was more of the "oh well, i'm just going off of what the tech said" attitude that threw me off. is it reall worth 200$ for the tech to barely glance over the engine bay and return it to me with a false diagnosis? I guess you win some and you lose some :/

I found Brian's through Yelp and could not be more pleased. Completely professional from the first…read morecommunication, and throughout the entire experience. Competitive pricing, and worth every penny! I cannot recommend this service highly enough.

Brian's car service is just great. Totally reliable ( even for very early flights ) and all the…read moredrivers are very pleasant . Really recommend

After the same well-known chain auto repair company in Surprise failed repeatedly to properly…read morerepair my 2000 Chevy Cavalier, I had it towed to Litchfield Auto Repair. My sister has been their customer for several years and has always spoken highly of them, so I decided to give them a try. Jenny Bastanchury was my service advisor and provided excellent service at every step. The car arrived shifting hard and shuddering at low speeds. Litchfield Auto Repair's mechanics quickly discovered what the large chain shop missed. A damaged transmission bracket was causing excess vibration and had been destroying my motor and transmission mounts. There were also other issues that needed attention, and the team walked me through each one clearly. Litchfield Auto Repair diagnosed excessive engine movement and rebuilt the entire engine and transmission mount set-up using modified brackets because original parts for a 2000 Cavalier are no longer available. They replaced the left front CV axle, installed a new air conditioning compressor, performed a complete R134a evacuate and recharge service, and coordinated a full transmission rebuild. Per my request, Jenny tried to source new old stock parts for the job, but in some cases, they were not available. After all the work was completed, the Cavalier drove smoother and stronger than it has in years. Their pricing was fair, their communication was clear, and the quality of their work was outstanding. Jenny and her mechanics really listened to my input and provided superior service compared with what I had experienced at other shops over the last 12 years. Although Litchfield Auto Repair is a little out of my way, I will drive the extra miles to get auto repairs I can fully trust. Please give them a try. You will not be disappointed.

When I went for a simple routine oil change, I so enjoyed coming to Litchfield Automotive Repair…read more As they completed the inspection of my vehicle, they noticed that my serpentine belt was starting to crack and gave me the option of either changing it now or coming back in at a later time. As I waited in their lobby, the oil and the belt were replaced in just over two hours. The money I paid was well worth it, as I felt satisfied and secure in my vehicle after it left the shop. While waiting in the reception area, I overheard the owners speaking with another customer. They offered to assist the other customer when they didn't have to. They were willing to go above and beyond on their own time to help the community. When you come here, you're not just a customer or a number; you become Family, and I like to see that.