I rent from the Avis/Budget team at this site nearly every week for my job travels. The team is…read morealways very polite & very accommodating. In addition, the office staff is has always on site to their published office hours. The technicians who clean & service the cars always does a fantastic job of maintaining the cleanliness of the cars & maintains the proper fluid levels and air pressure on the tires. I highly recommend this Avis/Budget location.

Horrible. Customer service was non existent…read more Would not accommodate someone who experiences disability regarding the difficulty in having an all electric car. (It was a mystery car!!??) We explained at airport counter and again at location in Goodyear. We returned the car within 2 hours and Avis at the Hampton Inn charged us $120. When we asked to keep car they said they couldn't cancel the return. So we left car there paying $120 to drive for 2 hours. Horrible customer service in everyway. Both agent at airport and Caby Welsh Store Manager at Hampton Inn. Sometimes families ARE the exception (do not fit the box) WE DID NOT KNOW OUR MYSTERY CAR WAS ALM ELECTRIC- but nit even slight accommodation given for the difficulty of managing an electric car for someone with mental/developmental disabilities. Called and explained to both locations but they both refused to adjust our reservation. They did not even try to arrange for a solution at all. Their motto is not even close to being accurate. Never again AVIS.

I'm writing this a little late but I rented a car here and on my way back from my trip, I was…read morerunning a little bit behind on getting the car back on the scheduled agreed time. I was very panicked but when I finally made it, the staff was extremely nice and understanding. The staff was so so nice. I will definitely be going back

I had a good experience at this Enterprise Rent-A-Car location. The location was easy to find, and…read morethe staff was friendly, quick, and helpful throughout the process. The waiting lobby was clean with plenty of chairs, which made the short wait comfortable. Check-in was easy and moved pretty quickly overall, although there was only one check-in lane open, so I could tell some people were starting to get a little restless. Personally, I thought the process still moved faster than expected. Picking up the car was super easy, and the overall experience was smooth and efficient. I appreciated the friendly service and clean, organized setup.

Esteban needs to learn how to treat customers. Could not get my rental due to a letter missing from…read moremy first name. I have been using the same card for over 10 years and now they said their policy has changed. I did not get an email. I've been coming here for years and gold members here means nothing. Esteban said it's fraud because I can't use my Mastercard that I've been using here for years which matches my driver license. How is it fraud...ii can see why this place has one star.

Should be a zero. Our car broke down so we had it towed to the repair shop. My wife made a…read morereservation with Hertz. We are gold members by the way. I took a 20.00 Uber ride to this location. After waiting for 20 minutes( the one employee was with a customer that long). He was rude when he asked my name. I gave it to him. He said when did you make the reservation, I answered 90 minutes ago. He said we DONT do same day reservations. I'm sorry, don't you work for Hertz, the company I rented from. He said I have no cars, I can't help you. I said are you serious, he said yup. He was very smug and uncaring. So I took another Uber to Enterprise where they had 4 employees and was waited on with a smile, and guess what. A car. I paid a little more but what choice did I have. Shame on you Hertz. You will be my LAST choice going forward.

I'd give them. ZERO stars if I could! I made my reservation 3 months ago for a 1 day rental. The…read moremanager Oscar called me the day of the rental saying they won't have my car and I need to call around to find one. Seriously you have 3 months notice and you didn't know even the day before you wouldn't have one in stock? I get it some need their rental longer but this is just poor planning! It's not MY job to fix your mistake!!! Also I rented it through Costco which they told me it's up to Budget to find the customer another rental even if it means going to another company. This is per their rules between Costco and the rental companies. You lost a long time customer (yes check my Fastbreak record) and I'll NEVER rent though them again! Luckily Enterprise had a car available and Costco is covering the difference in price. This is to bad because this location use to be managed very well. and I've used it since 2011...NEVER AGAIN!

I needed to rent a car for an 8 hour drive. My boyfriend warned me about some companies reporting…read moretheir cars as stolen when they were rented. Luckily this was not my experience. There was one person staffing the place and it was typically busy with a few customers. I needed an economical car. The only one available had just rolled into the lot. If time were on my side, I would have shopped around or asked for the car to be cleaned, but it wasn't. Despite the fact that it had stains on all the seats and a cigarette hole in the back seat, it still did it's job. It was easy to exchange it for the 12' truck when I got to my destination but that place only had one employee as well. When I returned home again with the 12' truck, they could not provide me a receipt. They also emailed me the wrong receipt. They did try... but I've never seen it so disorganized before. They are still using the same outdated equipment, which used to be so modern once...

I went to this Enterprise having the worst day and worst luck with cars. I was serviced by Eli…read moreKotlarz he was quick with the service and gave me no hassle. Now we in Arizona with 115 degrees heat this man been walking around all day in and out of hot cars dealing with good and the bad and trust when it's that hot it can be hard to stay calm but he was so polite and easy to work with. I was in and out. he made sure I was in a comfortable vehicle and made sure if I had any problems to reassure he would be there if I needed him after. The facility was clean and the other staff were polite as well. Eli was so professional I thought he was the head manager but he was not that's how much good of service he offered. Thank you Eli Kotlarz for being there when I needed you and Enterprise the most.

Only giving two stars because of the gentleman, Cam, who did the actual rental. He was truly the…read moreonly positive part of this experience. The line was out the door first thing in the morning because there was only one person working the desk. The phone rang off the hook the entire time I was in the building and no one ever answered it. This location has signage inside the Caliber Collision next door about discounted rates, but this Enterprise location did not appear to honor that. I called the location to extend my rental due to my car repair taking longer than anticipated. However, I was placed on hold and had to listen to a recorded message about how their "goal is to give every customer a great experience" and the "extra mile customer service you know us for" and how their "standard of care" ensures "exceptional service" for their customers. This message played on repeat, occasionally interrupted by quickly being taken off and placed back on hold, over 30 minutes. Definitely will not be using this location again.

All the bad reviews are true. Also, they charged me an…read moreextra. There is a full service fee but we returned the car with a full tank.

A month after the rental Budget sent us a bill for a broken trunk latch! The car had been checked…read morein and nothing was wrong either it. So now Budget has lost a customer over a broken trunk latch for $49.

We just moved back to Phoenix and needed to have our the oil changed in our Honda CR-V. We chose…read moreSun Devil Auto because of their high Yelp ratings and good experiences at store near 7th Street and Bethany Home when we lived close by. My wife brought the car in Wednesday at 2PM. The oil was changed and my wife was Happy. Friday evening we were in the carpool lane heading into Phoenix when we heard a loud bang and continuous scraping noise. My gauges were fine, no smoke, no significant change in the ability to steer the car so I exited the freeway and pulled into the first safe place to stop. I called Sun Devil Auto and left a message (it was shortly after 6PM and they were closed). That phone call was not returned. We got a tow truck and paid for them to tow our vehicle to Sun Devil Auto. As of this writing, we haven't been reimbursed for the cost of the tow. I submitted the requested receipt on Saturday. Sun Devil called Saturday morning because our car was in their lot and they had our keys. I explained what happened. To their credit, there was no pushback and they agreed to do the repair. We were notified at 3:30 yesterday that the car was done. We were watching a movie at Harkins which didn't get out of until 30 minutes after they closed so I said we'd use our other set of keys to pick up the car and get the keys Monday. Bottom line - Exceptionally bad experience with the oil change, promising response (the jury is still out since we haven't been reimbursed for the tow) September 11- Update. When I picked up my keys on Monday Jacob promised to call when the towing reimbursement is approved. No phone call yet.

RIP OFF. Brought my 2017 jeep compass here seeking electrical diagnosis and repair (since they…read moreadvertise that they specialize in it). The problem I have is very common issue with jeep compasses: parasitic electrical draw (electronics not turning off when they should). I told sun devil employees that I'm bringing it to them because I'm tired of replacing batteries and want to get to the root of the issue, and they assured me they would fix it. Lo and behold, they call me and tell me the battery is the issue, it's not holding the charge. I told them the battery is like that due to the parasitic draw and if they just replace the battery it's just going to kill another battery. Their response was "well we warranty our work so just bring it back". So here I am, battery is dead again (5th battery btw) and I had to get my car towed to sun devil this morning. They have had my car for several hours now and I called to ask them if they are going to file a claim with my warranty company so that I can have a rental car in order to be able to go to work. Louie or however you spell his name had an attitude and treated me like I was unreasonable to ask if they're going to keep it overnight that they file a claim today so that I can have transportation, seems reasonable to me ESPECIALLY since it's coming back a mere few months later for the same exact issue! And ESPECIALLY since I tried to tell them replacing the battery will not fix the issue. He said something along the lines the lines of "well we haven't looked at it yet and things take time" seems to me like 6 hours is plenty of time to verify that the battery is dead. His response was to pick my car if I don't want them to look at it. I repeatedly asked him if he could at least give me an estimate of when they would be able to file the claim and he just kept saying he didn't know maybe tomorrow. Horrible service and ethics. These people do shoddy work, get people to buy parts and get you in and out, and claim if the customer has any issues they will fix it under warranty. What they don't tell you is they will put your warranty work on the back burner while they do all the customer pay work first because they want the money in hand now, versus spending time to fix their mistakes.

Brian's car service is just great. Totally reliable ( even for very early flights ) and all the…read moredrivers are very pleasant . Really recommend

Many times myself or my guests have used Brian's Car Service for trips to and from the airport…read more Amazing service. Drivers are always pleasant, safety conscious and prompt, communicating clearly when they'll pick you up. This company has an amazing safety record with comfortable, clean vehicles. Definitely my choice for getting around.

We were in town for cancer treatments and needed our car looked at quickly. Not only did they do…read morethat but did it free for us. Very caring honest people. Would recommend them every time

When I went for a simple routine oil change, I so enjoyed coming to Litchfield Automotive Repair…read more As they completed the inspection of my vehicle, they noticed that my serpentine belt was starting to crack and gave me the option of either changing it now or coming back in at a later time. As I waited in their lobby, the oil and the belt were replaced in just over two hours. The money I paid was well worth it, as I felt satisfied and secure in my vehicle after it left the shop. While waiting in the reception area, I overheard the owners speaking with another customer. They offered to assist the other customer when they didn't have to. They were willing to go above and beyond on their own time to help the community. When you come here, you're not just a customer or a number; you become Family, and I like to see that.