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Enterprise Rent-A-Car

2.7 (59 reviews)
Special Hours Closed
Updated 2 weeks ago

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2 years ago

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7 months ago

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10 months ago

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5 years ago

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1 year ago

Excellent service. Jacob was very good and service was quick. Love the car. He hung around and helped me figure some features out in car.

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3 years ago

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6 years ago

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3 years ago

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7 years ago

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4 years ago

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4 years ago

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10 years ago

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10 years ago

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5 years ago

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11 years ago

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8 years ago

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8 years ago

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10 years ago

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9 years ago

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11 years ago

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11 years ago

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11 years ago

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9 years ago

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13 years ago

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10 years ago

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5 years ago

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12 years ago

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12 years ago

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10 years ago

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12 years ago

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11 years ago

Spoke with John (regional manager of enterprise) and he went above and beyond to make things right! Thanks john !

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9 years ago

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10 years ago

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8 years ago

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12 years ago

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11 years ago

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10 years ago

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11 years ago

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12 years ago

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11 years ago

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Page 1 of 2

Ask the Community - Enterprise Rent-A-Car

Review Highlights - Enterprise Rent-A-Car

I not only rent cars from them (I ditched mine several years ago and what a relief!), but I am also a member of their car-sharing service (used to be I-go).

Mentioned in 2 reviews

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Hertz Rent A Car

Hertz Rent A Car

1.0(7 reviews)
2.2 mi

This absolutely the worst Hertz location in Chicagoland! It is located in a car repair shop with…read morelots of noise. 10-17-2014 was the experience ever. First the agent was RUDE RUDE RUDE!!!! He had lots of attitude and was more interested in his personal phone call rather than helping customers. I did not realize until later that he had given me the wrong car and I had no paperwork authorizing me to use this out of state car. A police stop could have proven to be very, very interesting! More importantly, I received a charge on my credit card the next day for a vehicle that I never rented!! $91.76. Amazing!!! They charged me for a one day rental that someone else used!! I think that this is identity theft done by an employee of Hertz. How are they safe guarding and using my personal credit card information?? I just found this out and hope that there was no property damage to the car or the car was not used in any criminal manner while linked to me. This is mind blowing and I am still in the midst of straightening this mess out!!! The agent on 10-17-2014 just happened to be the rudest, but most of them are pretty rude.

Zero stars is needed, rented from them returned the car they claimed I never returned it never…read morecalled me to double check but instead sent the issue straight to their customers service 2 weeks later, the place that did my repair for my car says they hate hurt hertz I see why, then they claimed I never returned the vehicle but in fact I returned it a day earlier and spoke with the customer service about my refund was hung up on twice, if you are able to deal with another rental place don't get scammed

Budget Car & Truck Rental - Closed

Budget Car & Truck Rental

1.6(35 reviews)
3.2 miNorth Park

I had a repair need for my car that I didn't know would take a few days. No problem, I'll get a…read morerental for the weekend. First, Avis website glitched and doubled my reservation. Okay, I call and they tell me I have to cancel on my end. It's within 24 hrs so it would charge me $150 to cancel one of the reservations. Figured I could work it out in the morning at my 8am pickup. Frustrating, but hey it's the digital age. I uber to the Avis to get my reservation (which I got an automated email and text about as a reminder to pick it up). I arrive at 8:15 and the woman at the counter says "oh dang I was just about to call you about your 8am reservation, we don't have any cars. Sorry we won't have any until noon." At this point, this whole experience is a disaster. Just refund me and cancel. "Sorry you prepaid, so you have to call Avis because we can't cancel..." I spend 10 minutes calling Avis, navigating the robot menu, and finally get through to a human who was kind enough to help me get cancelled and refunded. If they wouldn't refund me I'd say it's borderline criminal. Wasted $50 in Ubers and missed my appointments for the day. Stay away.

the person at budget lied to me about not being able to remove the additional insurance I selected…read morewhen reserving the truck. before he looked me up in the system I told him I didn't want the insurance. he said there was nothing that could be done since I was there to pick up already. I explained that the website said I could opt out of the insurance if I wanted to. he refused to explain how to remove the insurance several times that I requested. I find out that he could have had me do it online myself, but I don't believe for a moment that he couldn't opt me out of the insurance during the pick up process. i got scammed by a typical scammer working at budget. also the truck was filthy inside and the dome light was hanging by a wire and flickering the entire 8 hour drive.

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Budget Car & Truck Rental - Sweet new Mustang convertible rental

Sweet new Mustang convertible rental

Budget Car & Truck Rental

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Diplomat Travel

Diplomat Travel

3.5(20 reviews)
1.2 miNorwood Park

We are multi generation clients of Diplomat. We have had the best service anyone can want or need…read more NEVER leave the country without Michael's assistance. Has always gone above and beyond for us. Cathy Beckman

BEWARE!!!!!!!!!!! If I could pick zero stars I would. Someone at work referred them and I…read morethought why not let someone else do the leg work on my trip while I sit back and not stress over it....it turned out to be quite the opposite! This agency is incompetent to say the least! I could have done better if I had booked it myself and had way less stress!! They do not return calls or emails. They changed my original agent to another because the first was "too busy" to reply. This is a $10k trip with a 2 bedroom suite on a cruise and they couldn't be bothered to follow up or give me reminders of upcoming payment dates. Instead they called me the day before the balance was due and said we need it now. I had to email several times to get airfare booked as prices were just going higher and higher, that took a month for them to book! Finally after being fed up, I got thru to them this morning and asked them to release my reservations so I could make changes it to it myself as it would be faster. My dog sitter fell thru so I needed to change the flight day out to LA, it cost me $200 with the airlines to do so because they did not release my reservations. They told me thats not their problem it's an airline rule. I am still currently working with the cruise line to take them off my reservations as well. I had to hang up the phone as Mike was literally yelling at me into the phone. I could go on and on with the horrible details but bottom line....they are rude, incompetent, ignorant to their clients needs and basically think they are doing you a favor by taking on your travel needs. Please do not use this agency!

Excella Private Car - Think of us as your trusted travel partner, available to rein in some of the chaos that the vagaries of the modern world brings.

Excella Private Car

5.0(1 review)
0.7 miJefferson Park

Excella helped me book a car transfer in another city after my flight was cancelled. I meant to…read morereach out to a car service local to where my flight was getting in, but Excella showed up in my search results so I reached out. They were INCREDIBLY helpful and connected with a partner company that was in my location and found a car for me later that day as a last-minute request. Excella wasn't even getting anything in this aside from helping me get to my intended destination after terrible travel delays. I will certainly be using them for any local transit needs in Chicago and definitely recommend them just based on the excellent customer service I received, even though I technically wasn't their customer!

From the owner: There is no commodity more precious than time. Our mission is to help you effectively manage your…read moretime when traveling for any reason. The most efficient routes between destinations, providing amenities that support in-transit productivity and personalized valet services that allow you to focus on what's most important to you.

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Excella Private Car - Excella thoroughly vets all prospective drivers, selecting only the most safe, knowledgeable, and discreet candidates. You can expect your

Excella thoroughly vets all prospective drivers, selecting only the most safe, knowledgeable, and discreet candidates. You can expect your

Excella Private Car - You can expect your chauffeur to be poised, personable, and accommodating, ready to meet all of your business travel needs.

You can expect your chauffeur to be poised, personable, and accommodating, ready to meet all of your business travel needs.

Excella Private Car - All of our vehicles feature pristine leather interiors and heated seats (essential for Chicago's epic winters) - 6 passengers

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All of our vehicles feature pristine leather interiors and heated seats (essential for Chicago's epic winters) - 6 passengers

Enterprise Rent-A-Car - carrental - Updated May 2026

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