I had a great experience at this location. The staff was friendly, professional, and took the time…read moreto explain everything I needed to know. I've rented cars from several other companies, but this Renton branch has been the best experience by far. A special thanks to Frida. She was respectful, knowledgeable, and made the entire process smooth and enjoyable. Her excellent customer service really stood out. I would definitely rent from this location again and highly recommend it to others!

It's hard for me to leave a negative review when the people here are super friendly and work hard…read more It's taken me weeks to post this because I don't want to penalize the employees if staffing decisions at a higher level are to blame. I like the app and website for Enterprise. I've rented multiple times from Enterprise. I'm a part of their Enterprise Plus loyalty program. I've always found Enterprise to be a convenient, painless experience. On this occasion. I've never had to wait so long for a rental vehicle with so few people in line. And the vehicle was dirty inside and out. I had to ask them to clean it again before I left. REALLY DIRTY. I made my reservation on the website for a Saturday , 4/25, 9 a.m. pickup. Easy peasy so it seemed. I actually got a call the day before from a rental agent who said they might be short on vehicles if someone doesn't return on time, but they would pickup up a vehicle from one of their dealers if necessary, and 10 a.m. would be the time I'd be out of there if that was the case. She asked if I wanted to show up later just in case that happened. I said I'd show up at the original time in case all the returns were on time. I appreciated the call and heads up. I try to be flexible and roll with things. When I arrived on Saturday morning, before they opened their doors, I was optimistic because I saw a vehicle from a distance matching what I reserved in the lot. Still dripping from being washed. Confidence was high. When they opened their doors there were I think 3 customers in line ahead of me (not including spouses, etc..). At least one of the people in front of me was a walk-in. No reservation. They took forever, and weren't picking up a vehicle until later in the day from what I gathered . Great. There was only one rental agent to start with. And another one showed maybe a half hour later. We were going nowhere fast. At one point the agent announced she was checking everyone in first. And then people would get their cars. Understaffed, she said. That's a TERRIBLE system. If you can call that a system. Another customer was on some deadline pressure to return a loaner vehicle at the dealer and they weren't going to make it. When they got to me, I did the walk around with the 2nd agent and the car seemed pretty dirty on the outside once I got closer, although you could see water droplets from being washed. I mentioned this to the agent, and she said, yeah, the previous renter probably went out to the woods or something. We finished the checkout process and she went on to the next customer. Before I left, I wanted to make sure I understood how to fold down and stow the seats, that's why I rented this particular vehicle. Supposed to be effortless. When I opened the compartments to stow the seats it was ABSOLUTELY FILTHY. Food, crayons, garbage. I was going to put my bag in one of those compartments. Even before I opened the compartments there were wrappers and crumbs visible still under and behind seats. I was 100% grossed out (see my photos if you want to be horrified too) . I didn't want to get blamed for the mess and dirty vehicle. And I shouldn't be paying to rent a dirty vehicle. I waited until the rental agent was done with another customer and I told her I needed the vehicle cleaned again. To their credit they took it back and took another crack at it. It took another 10 minutes maybe? They apologized again for being understaffed (only one detailer and he did his best but their vacuum isn't good for detailing. That sounds problematic to me.) Anyway between standing in line, having the vehicle cleaned again, adjusting the mirrors, etc.. I didn't get on the road until about 10:15 a.m.. It shouldn't take that long to pickup a rental vehicle when pickup time was 9 a.m. I'm still a loyal customer. I'll continue to rent from Enterprise, but customers shouldn't be standing around waiting for that long or receive vehicles this dirty. If you choose to rent from this location, be prepared to wait and hour or more before you get on the road. I suggest taking care of people who made online reservations first. Especially if they did the online check-in process already and are Enterprise Plus members. If staffing is the underlying issue, please hire more people. If training is an issue, please do more training. And please buy a better vacuum. And charge the customer that rented this vehicle before me $10,000 for trashing it.

I cannot be delighted more with my experiences with Enterprise at Seattle Airport, I have rented…read morefrom them many times and always received VIP service from everyone! Big big thank you to Frida who welcomed me with such a charming and warm profession she made my check in smooth, delightful and put a smile on my face after an exhausting flight, if I could give more than 5 stars I would!! I much much appreciate Mr. Mark's profession, welcoming and kind gentleman who took care of me while returning my vehicle! Every time is prime time with enterprise Sea-Tac I would recommend this place to anyone traveling and looking for a car rental place with the best deals and 5 star service! Most importantly I can't wait to come back!!! Thank You Enterprise for being a true Gem!

A last-minute trip needed a last-minute car rental. Enterprise is my go to and I usually only rent…read moreabout once a year so it's not necessarily a familiar process. But the staff team that works the SeaTac venue was truly seamless. It was Gabe who first assisted me to confirm my paperwork and I think that took less than 10 minutes because I've been able to make the reservation by phone. I want to be really clear that I talked to a human to make the reservation and that made all the difference for me. The online version of it was inefficient and didn't allow me to ask questions and get clarification that I needed so I hope Enterprise continues to allow customers to talk to human Customer Service representatives because not all questions can be answered online. Then I was sent to the next area which involved some trepidation because it was a vast area of garage space but immediately Natalie who was part of Enterprise approached me and took my tentativeness and turned it into confidence. She walked me past several areas and made sure that I was put into a vehicle that suited my concerns. And instead of feeling limited by my selection upstairs I felt I was actually given some options in which car I could land in. That made a tremendous difference. Her welcome was genuine and she was very helpful. So between Gabe and Natalie I had a great car pick up experience. And then I'd like to mention Christian who helped me get out of my car when I returned it 24 hours later. He helped me figure out why I would not get a day return back Despite returning at 12 hours earlier, and he was friendly and very positive about his work. I think he was celebrating a work anniversary actually but I don't remember which one it was. Regardless kudos to Enterprise for having such great staff work with us to make a car pick up and car returns simple and seamless. My only issue now is that I left some keys in the car and I would love to figure out how to get a hold of them. I did email Enterprise but have not heard back. I wonder if there is a more direct route to figuring out Lost and found items?

Overall great experience from customer service. They made sure I was in and out while being…read moreinformative while checking me in. Didn't try to sell me anything I didn't want just asked me if I would like any additional upgrades and I was able to look through. Had me checked in and check was even faster.

I booked the car online with ease, very user friendly website. As I arrived to pick up my car…read moreearly Monday morning, there was a human error, it was mine. I had gone to the wrong location. The guy at the counter immediately recognized what happened and got everything back on track. My other reservation was canceled and transferred to the location I was at. The car and the price were both great. Return was super easy. I also want to comment on the great communication they had letting me know when my insurance company was to stop paying and when the payment responsibility would switch to me. Lastly, I greatly appreciated the ride home after dropping off my rental. Thanks for the good service!

I'm mostly leaving an extremely positive review because I'm well aware most rental car places,…read moreparticularly at airports, get negative reviews and perhaps deservedly so. I arrived in the late afternoon and the attendant guided me properly to my selection of vehicles. The car had great gas mileage for the driving I needed to do around Seattle for those few days but, then again, I selected it so I suppose I knew what I was doing for what my needs were. I particularly want to give a shout-out to Shuray who was the representative that handled things for me on the way out with my car. She answered all of my questions and assured me returning the car because of an early morning flight would be easy and it was. She was very pleasant and helpful. Ultimately, like I said, it was just an easy and positive experience renting a car here as a solo traveler.

The bus to the rental car center SUCKS after you wait 20 minutes with a ton of people. Why don't…read morethey have a tram system here? The PA system was working loud and clear and that was fairly entertaining.

I was concerned. I did a package on Expedia and the Fox rental popped uo with the best car choice,…read moreso I went with it. My biggest issue was with someone in line who literally took forever, sucking up one spot while the other spot turned over at least 3 times. How much time do you need at a rental counter? They do a little heavy sale on the CDW, but you can turn it down and move on. After that (amd befoe, like on the shared shuttle), the experience was the same as pretty much any other non-elite status renter. was shocked at the quality of the car. I wanted an SUV and got a really big and nice VW Atlas. It was full size adn then some, with heated seats. It was more car that I was expecting. return was easy, and we were on our way.

HORRIBLE experience. You can't actually read what you're signing. The screens are blank, and your…read moreagent will *helpfully* tell you what each screen says. You can verbally decline roadside assistance and additional roadside coverage, but guess what? You signed for it! We were told we should prepay for fuel. We opted to take our chances and refill ourselves. We paid $1.50/gallon less than the prepaid cost. I spoke with the manager when I discovered these things. He said I shouldn't sign for anything I can't see, but he's well aware of how the place operates. SCAM. Knowingly pay a little more at literally any other rental company, or you'll pay a LOT more for this crap.

Laura G was the best and we got out quickly with her assistance. She was very kind and quick with…read moreprocessing our vehicle

Service itself was solid -- quick pickup, nice car (Volvo XC90)…read more But weeks after I returned it, Sixt charged me $718.99 for "curb rash" on one wheel. That damage was pre-existing -- it's the same issue I'd expect from wear on the front wheel, and there was no Sixt rep available at pickup to document it with me. My paperwork already noted other pre-existing damage on the car (a rear bumper scratch), so clearly their pre-rental inspection wasn't thorough. I did try to document the car at pickup, but did it outside in daylight, and Sixt later said that wasn't acceptable -- they wanted it done a specific way at the counter, which no one told me or was available at the time. I rent cars multiple times a year and won't be using Sixt again. If you do, get an agent to walk the car with you at pickup and document every mark in detail -- otherwise you're exposed to charges like this after the fact.

Great experience. Easy pickup and drop off. I forgot our attendants name. She was so kind and…read morewelcoming to Seattle. She recommended waterfalls worth checking out etc. very kind and sweet! I have never booked with Dollar before but they had a special when I booked through delta so I tried it out. I did the manager special surprise car...we got a Prius and it was perfect for the trip. Great gas mileage. Drove over 400 miles in the 4 days. Only filled it up for $50 when we returned. Will use Dollar again in the future.

Absolutely ridiculous policy. If your return flight isn't on the same day you return the car, they…read morerefuse to rent it to you--even if you're staying in the city for another day or two. It makes no sense. The worst part is that when booking through Expedia, this requirement is nowhere to be found. A complete waste of time and a terrible customer experience. Rent from a different company. We walked over to another rental company, had none of these issues, and rented a car from them that same day. Save yourself the hassle and rent somewhere else.

To first start out, the online experience was something new to me and it was very convenient to…read morehave, when you don't want to physically drive to a dealership. Enterprise might not have a huge inventory of cars, but with a little research and looking around, you might surprisingly find the right car. They do their best to update their inventory as often as possible and when you see a vehicle "in certification," then that means it is being checked out before being available for sale. During the time I was looking online, I was being helped by Ana (Sales Consultant) and Devin (Senior Sales Manager) via email, after submitting an application. They both went through the process of what vehicles I was interested in and when you let them know what you want, they will complete the application process to see what you qualify for. I then received a call from Ana or Devin, with both of them introducing themselves once again and going through what I was qualified for. They throughly made sure everything was correct and if they missed anything to confirm or review. After everything was confirmed, it was time to go in-person to meet them and the vehicle of my choice(s). Upon arriving, I was already familiar with the location since I have rented a vehicle from there before, just now working with a different side of the building. When going into Enterprise, it was very clean and inviting, as there was somebody to greet me. From there, got to meet Ana personally and from there, we went right into business with the vehicle I was interested in. During the process, Devin came in and introduced himself once again to formally welcome me at this location. Ana made sure all information was correct, then brought the vehicle for me to take a look and out of the many decent amount of vehicles they had in their lot, I went with the 2021 Volkswagen Altas and it was amazing to look at, both interior and exterior! After looking at the Volkswagen, I wanted to take a look at other vehicle they had on the lot and Ana was very patient with me, telling me to take me time. After taking a look around, made the definite decision on getting the Atlas. Went through the complete application process, signed all necessary documentation and once everything was good to go, I officially got my car! A couple days after I purchased my vehicle, brought it back in for Devin to take a look at because for some reason the remote start was not working. So Devin told me to bring it on it to see if something could be done with their technician team or it would have to go to the dealership. After waiting a couple hours, it was finally working and it was just due to the coding of the vehicle, which was reset. In the end, I honestly had the best experience with both Devin and Ana, so if you get to have a chance to interact with them, you are in the best hands! They both were understanding, professional, patient and VERY transparent, which you do not get at a lot of dealerships. They made the experience for both online and in-person smooth and stress-free. In my experience with Enterprise, I would highly recommend going to this location to find your vehicle, if you choose to do so or if the options are there for you.

Sure, they were helpful and polite with the car buying. But we decided we didn't like the car, a…read moreDodge Charger, a couple of days after taking it home. Since they have a 7 day money back guarantee, we took the car back. Now, they weren't so happy and polite. But, we asked that they go forward with the return process. We didn't finance, we gave them a cashiers check for $24,000, which of course, they said it had been deposited, and that they would have to get it back from corporate, and it would take a few days. Well, it's been well over a week, we have not heard anything, nor do they answer our text messages. We aren't sure what they are trying to pull. But we get a very uneasy feeling from all of this. Wish we had never gone there. Maybe the smart thing to do, would be for them to hold any deposits, or payments on a car for 7 days, THEN make the deposit.

I don't usually have positive experiences with rental car agencies, but overall we were really…read morehappy with the SeaTac Alamo! The rental process was easy (most of it done online without needing to talk to anyone), and the car itself was in good shape, with a full tank, and there were no billing issues upon returning the car. That in itself makes this experience unique compared to other car rental agencies. My only complaint was that the checkout process was quite slow, getting out of the airport. Other than that, super recommended!

I felt that I needed to rate 5 stars and review this Alamo location because I've had a couple of…read moreexcellent experiences now, whereas in general, I've had my share of terrible car rental experiences. In summary, every employee was refreshingly courteous and professional, and the entire process was executed well. After having reserved through Costco, checking in was quick, smooth, and painless, ending with the friendly staff person giving us clear and helpful directions where to go next to pick out a car. Another friendly staff member directed us to our section of the lot, and as we were about to drive out, another friendly staff member answered a few miscellaneous questions before leaving. On returning the car, a final friendly staff member offered to help get out bags out of the car and clear directions how to catch the shuttle back to the airport. Really great customer service here!

Rented a van to transport our family to see the inlaws. Through AARP, I got a decent rate for the…read morerental...until I noticed all of the upcharges that nearly doubled the rental price. The staff was friendly but I was disappointed that the rental was not clean and on the dirty side. The actual vehicle was okay but I'll think twice before using Budget again.

If I could give this place no stars I would. Though almost everyone you see has a reservation…read morealready, the line is over 2 hours to get through. Absolutely ridiculous. Attempting to join their fast break club to go downstairs to a "quicker" process but was told be cause I just joined I couldn't use it and had to get back in line. I would go to another rental agency but they are all out apparently out if vehicles if you didn't already have a reservation. I understand that something must be going on for the inventory to be low but if you were expecting this many people, have the personal to work the desk.