A last-minute trip needed a last-minute car rental. Enterprise is my go to and I usually only rent…read moreabout once a year so it's not necessarily a familiar process. But the staff team that works the SeaTac venue was truly seamless. It was Gabe who first assisted me to confirm my paperwork and I think that took less than 10 minutes because I've been able to make the reservation by phone. I want to be really clear that I talked to a human to make the reservation and that made all the difference for me. The online version of it was inefficient and didn't allow me to ask questions and get clarification that I needed so I hope Enterprise continues to allow customers to talk to human Customer Service representatives because not all questions can be answered online. Then I was sent to the next area which involved some trepidation because it was a vast area of garage space but immediately Natalie who was part of Enterprise approached me and took my tentativeness and turned it into confidence. She walked me past several areas and made sure that I was put into a vehicle that suited my concerns. And instead of feeling limited by my selection upstairs I felt I was actually given some options in which car I could land in. That made a tremendous difference. Her welcome was genuine and she was very helpful. So between Gabe and Natalie I had a great car pick up experience. And then I'd like to mention Christian who helped me get out of my car when I returned it 24 hours later. He helped me figure out why I would not get a day return back Despite returning at 12 hours earlier, and he was friendly and very positive about his work. I think he was celebrating a work anniversary actually but I don't remember which one it was. Regardless kudos to Enterprise for having such great staff work with us to make a car pick up and car returns simple and seamless. My only issue now is that I left some keys in the car and I would love to figure out how to get a hold of them. I did email Enterprise but have not heard back. I wonder if there is a more direct route to figuring out Lost and found items?

Enterprise is one of the many options at SeaTac, which houses all of the rental companies under one…read morecentralized location. I've used several different companies before but Enterprise generally has a pretty good rate. My last experience with Enterprise was one of the worst rental experiences I've had. At first, it was nice that they offered the choice of a car to me, and provided some full-size sedan options at no cost for an upgrade. I took a Nissan Altima. As soon as I pulled out of the registration, warnings started going off on my dashboard about low tire pressure. I checked the tire pressure and noticed it was enough to make it to my destination so I didn't pay it any mind. The destination I went to had no service stations nearby, so I e-mailed into Enterprise to ask about the issue. They said I could return the car or pull into a Firestone. It took a few days for me to get to the Firestone but once I did, the technicians took a look and found a deeply embedded nail into the tire that was slowly leaking air. I had attributed the tire pressure fluctuation to the cold weather. They filled the tire back up enough to where I would make it back to the airport. I reported the issue immediately via e-mail and to the manager on site. I'm leaving a 3-star instead of a 1-star because previous experiences have been fine, but this last one was straight up dangerous. Inspect your cars well before taking them out.

Overall great experience from customer service. They made sure I was in and out while being…read moreinformative while checking me in. Didn't try to sell me anything I didn't want just asked me if I would like any additional upgrades and I was able to look through. Had me checked in and check was even faster.

I booked the car online with ease, very user friendly website. As I arrived to pick up my car…read moreearly Monday morning, there was a human error, it was mine. I had gone to the wrong location. The guy at the counter immediately recognized what happened and got everything back on track. My other reservation was canceled and transferred to the location I was at. The car and the price were both great. Return was super easy. I also want to comment on the great communication they had letting me know when my insurance company was to stop paying and when the payment responsibility would switch to me. Lastly, I greatly appreciated the ride home after dropping off my rental. Thanks for the good service!

Gotta give it up to the ladies that were working at 1:30 pm on 4/8 at the lost and found. I dropped…read moreoff my rental and forgot my backpack in it. I took the shuttle to the airport & checked my bags before realizing it was missing. Took the shuttle back to National and asked the attendant about it. She got on the horn and spoke with the lady that does the walkthrough for items left in the rentals. I was told that it would be 30-45 mins so I changed my flight to a later one. Soon as I got off the phone with travel agent, I was flagged down by the two ladies. My backpack was found in less than 10 mins! Jumped back on the shuttle and was able to make it to my gate 5 mins before it closed. Wish I would've asked for their names. Saved me from missing my flight.

The bus to the rental car center SUCKS after you wait 20 minutes with a ton of people. Why don't…read morethey have a tram system here? The PA system was working loud and clear and that was fairly entertaining.

3night rental: offer $5.13 p/gal for prepay refill but receipt reflects $9.99. p/gal Nissan was…read moredirty inside with travel size liqueur bottle in armrest. take a shuttle to car rental facility from airport wait time about 30-45 min in line for Frac Sea tac counter. I paid for toll coverage but there were no tolls. its dark in the garage so cant really see anything when doing the pre inspection before driving off. Would not recommend would not be my first choice clerk at counter was professional. I just don't get it: why have three fueling options if FRAC will charge $9.99 anyway

Got in car in parking garage it was night not brightly lit was tired, it smells like weed. Get to…read morehotel grab bags written on back window in purple it's says " Smells weed" glad I drove around SeaTac with that on the window. It was not clean. I wasn't happy with Fox rental. I'll spend the few extra bucks to get a clean car.

An Amazing Experience!…read more From start to finish, my experience with Sixt was outstanding. The booking process was incredibly smooth, with clear and concise instructions on where and how to pick up the rental upon arrival. When we landed, you do have to take a shuttle there (which the shuttle was already waiting.), the wait time was minimal. The gentleman who assisted me was helpful, polite, and professional. He mentioned available upgrades but did not pressure me when I declined, which I really appreciated. Finding the vehicle after check-in was easy, and another staff member guided us with friendliness and efficiency. The car itself was excellent, spotless, comfortable, and in great condition. I had zero complaints. When my flight was delayed and I needed to extend the rental, the process was just as seamless. I was able to handle everything through my email booking without any confusion or hassle. As someone who isn't very tech-savvy, I found it extremely user-friendly. Returning the car was just as convenient. A staff member was ready and waiting, quickly inspected the vehicle and fuel level, and provided the invoice on the spot. completely hassle-free. I will definitely book with Sixt again and hope to have the same excellent experience. It's rare to find such consistent, high-quality service these days. Thank you! And not to mention, the prices were very reasonable, i was genuinely surprised.

WARNING - AVOID. Terrible rental car experience with zero customer service and accountability. I…read moreoriginally decided to work with Sixt because of the nicer cars they have "available". When I get there of course they don't have the car I wanted and did a bait and switch. The car I rented also had damage on it and the check engine light kept coming on. I asked Sixt about it and they did not want to acknowledge it. Upon returning, they say to just leave the car since there's nobody to help or walk through the car with you. This is where the scam starts. They will reach out to you weeks later with bogus claims that you damaged the car. It's impossible to get a hold of their claims departments and they will take months to respond to emails. On top of that, they will charge you for a ridiculous admin fees that nobody could ever explain what they were for. If you do a simple google search, this is way too common with Sixt and it seems like it's normal practice. Clearly they do not fix any of their damages because the rental I received had damage on it. Seems like this is just another revenue stream. I ended up paying just to avoid this headache and it's not worth it. Go with another company!

Tiffany checked me in, provided me with a nicer car than expected. It was a hybrid, new car to me,…read moreso when I didn't hear it start up, I walked to the counter for help. The employee came to the car with me, explained it makes no noise and I was good to go. On my last day, my daughter noticed a tire was flat! Called the number provided, and after getting upset at the situation and yelling at Mike, the manager, he explained my options. He didn't have to be as patient as he was, or wait for me to be done being upset - but he did. Thank you Mike, and Jessica, and the employee who checked the car back in. I wouldn't hesitate to rent from Dollar Rent A Car again. From picking up the car, to returning it, even with a hiccup was seamless.

Absolutely ridiculous policy. If your return flight isn't on the same day you return the car, they…read morerefuse to rent it to you--even if you're staying in the city for another day or two. It makes no sense. The worst part is that when booking through Expedia, this requirement is nowhere to be found. A complete waste of time and a terrible customer experience. Rent from a different company.

Sure, they were helpful and polite with the car buying. But we decided we didn't like the car, a…read moreDodge Charger, a couple of days after taking it home. Since they have a 7 day money back guarantee, we took the car back. Now, they weren't so happy and polite. But, we asked that they go forward with the return process. We didn't finance, we gave them a cashiers check for $24,000, which of course, they said it had been deposited, and that they would have to get it back from corporate, and it would take a few days. Well, it's been well over a week, we have not heard anything, nor do they answer our text messages. We aren't sure what they are trying to pull. But we get a very uneasy feeling from all of this. Wish we had never gone there. Maybe the smart thing to do, would be for them to hold any deposits, or payments on a car for 7 days, THEN make the deposit.

We purchased our last two cars from Enterprise. They carry good used cars mostly previous rentals…read more They offer a 12 month warranty and extended warranty's for purchase. Our guy Graeme was amazingly helpful. You can tell it's about the people not just the sale with this guy. Would very much recommend this dealership. They take the stress out of purchasing a car. We will continue to use them for our purchase needs in the future.

Great quick friendly service, hassle free return, shuttle on the spot. Great results twiceread more

Booked through Costco for a 6-hour rental rate of: $69.00, which came out to $11.50/hr, which was…read moretotally worth it as we used the rental for transportation from the SEATAC airport to a downtown hotel, but also made multiple stops to get breakfast and go shopping in several locations places prior to returning the car in a different location (3rd avenue). It also served as temporary crash pad for my husband and son who were exhausted and slept through my solo shopping adventure in the Pike Place Market. Airport pick up - waited 30 minutes as there were was a couple at the desk and a group of 4 men (all together) in front of us on a Saturday morning at 0800 with one worker. Another man came up the front desk to help the lone woman working, so it went by quickly after the 30-min mark. Service was nice and efficient. Got a silver Toyota RAV4 which was nice, since I am familiar with this sized small SUV. Car mostly clean except for the nasty, sticky steering wheel. It's a good thing I take my own Lysol wipes on the plane, for the rental cars, the hotels and cruise ships. Lysol wipe was dirty after cleaning the steering wheel. Yuck. Picking up the car was nice at the airport as it was straight-forward, but confusing for the return once back in town at the 3rd avenue location (see separate review).