It's hard for me to leave a negative review when the people here are super friendly and work hard…read more It's taken me weeks to post this because I don't want to penalize the employees if staffing decisions at a higher level are to blame. I like the app and website for Enterprise. I've rented multiple times from Enterprise. I'm a part of their Enterprise Plus loyalty program. I've always found Enterprise to be a convenient, painless experience. On this occasion. I've never had to wait so long for a rental vehicle with so few people in line. And the vehicle was dirty inside and out. I had to ask them to clean it again before I left. REALLY DIRTY. I made my reservation on the website for a Saturday , 4/25, 9 a.m. pickup. Easy peasy so it seemed. I actually got a call the day before from a rental agent who said they might be short on vehicles if someone doesn't return on time, but they would pickup up a vehicle from one of their dealers if necessary, and 10 a.m. would be the time I'd be out of there if that was the case. She asked if I wanted to show up later just in case that happened. I said I'd show up at the original time in case all the returns were on time. I appreciated the call and heads up. I try to be flexible and roll with things. When I arrived on Saturday morning, before they opened their doors, I was optimistic because I saw a vehicle from a distance matching what I reserved in the lot. Still dripping from being washed. Confidence was high. When they opened their doors there were I think 3 customers in line ahead of me (not including spouses, etc..). At least one of the people in front of me was a walk-in. No reservation. They took forever, and weren't picking up a vehicle until later in the day from what I gathered . Great. There was only one rental agent to start with. And another one showed maybe a half hour later. We were going nowhere fast. At one point the agent announced she was checking everyone in first. And then people would get their cars. Understaffed, she said. That's a TERRIBLE system. If you can call that a system. Another customer was on some deadline pressure to return a loaner vehicle at the dealer and they weren't going to make it. When they got to me, I did the walk around with the 2nd agent and the car seemed pretty dirty on the outside once I got closer, although you could see water droplets from being washed. I mentioned this to the agent, and she said, yeah, the previous renter probably went out to the woods or something. We finished the checkout process and she went on to the next customer. Before I left, I wanted to make sure I understood how to fold down and stow the seats, that's why I rented this particular vehicle. Supposed to be effortless. When I opened the compartments to stow the seats it was ABSOLUTELY FILTHY. Food, crayons, garbage. I was going to put my bag in one of those compartments. Even before I opened the compartments there were wrappers and crumbs visible still under and behind seats. I was 100% grossed out (see my photos if you want to be horrified too) . I didn't want to get blamed for the mess and dirty vehicle. And I shouldn't be paying to rent a dirty vehicle. I waited until the rental agent was done with another customer and I told her I needed the vehicle cleaned again. To their credit they took it back and took another crack at it. It took another 10 minutes maybe? They apologized again for being understaffed (only one detailer and he did his best but their vacuum isn't good for detailing. That sounds problematic to me.) Anyway between standing in line, having the vehicle cleaned again, adjusting the mirrors, etc.. I didn't get on the road until about 10:15 a.m.. It shouldn't take that long to pickup a rental vehicle when pickup time was 9 a.m. I'm still a loyal customer. I'll continue to rent from Enterprise, but customers shouldn't be standing around waiting for that long or receive vehicles this dirty. If you choose to rent from this location, be prepared to wait and hour or more before you get on the road. I suggest taking care of people who made online reservations first. Especially if they did the online check-in process already and are Enterprise Plus members. If staffing is the underlying issue, please hire more people. If training is an issue, please do more training. And please buy a better vacuum. And charge the customer that rented this vehicle before me $10,000 for trashing it.

I had a great experience at this location. The staff was friendly, professional, and took the time…read moreto explain everything I needed to know. I've rented cars from several other companies, but this Renton branch has been the best experience by far. A special thanks to Frida. She was respectful, knowledgeable, and made the entire process smooth and enjoyable. Her excellent customer service really stood out. I would definitely rent from this location again and highly recommend it to others!

A last-minute trip needed a last-minute car rental. Enterprise is my go to and I usually only rent…read moreabout once a year so it's not necessarily a familiar process. But the staff team that works the SeaTac venue was truly seamless. It was Gabe who first assisted me to confirm my paperwork and I think that took less than 10 minutes because I've been able to make the reservation by phone. I want to be really clear that I talked to a human to make the reservation and that made all the difference for me. The online version of it was inefficient and didn't allow me to ask questions and get clarification that I needed so I hope Enterprise continues to allow customers to talk to human Customer Service representatives because not all questions can be answered online. Then I was sent to the next area which involved some trepidation because it was a vast area of garage space but immediately Natalie who was part of Enterprise approached me and took my tentativeness and turned it into confidence. She walked me past several areas and made sure that I was put into a vehicle that suited my concerns. And instead of feeling limited by my selection upstairs I felt I was actually given some options in which car I could land in. That made a tremendous difference. Her welcome was genuine and she was very helpful. So between Gabe and Natalie I had a great car pick up experience. And then I'd like to mention Christian who helped me get out of my car when I returned it 24 hours later. He helped me figure out why I would not get a day return back Despite returning at 12 hours earlier, and he was friendly and very positive about his work. I think he was celebrating a work anniversary actually but I don't remember which one it was. Regardless kudos to Enterprise for having such great staff work with us to make a car pick up and car returns simple and seamless. My only issue now is that I left some keys in the car and I would love to figure out how to get a hold of them. I did email Enterprise but have not heard back. I wonder if there is a more direct route to figuring out Lost and found items?

Enterprise is one of the many options at SeaTac, which houses all of the rental companies under one…read morecentralized location. I've used several different companies before but Enterprise generally has a pretty good rate. My last experience with Enterprise was one of the worst rental experiences I've had. At first, it was nice that they offered the choice of a car to me, and provided some full-size sedan options at no cost for an upgrade. I took a Nissan Altima. As soon as I pulled out of the registration, warnings started going off on my dashboard about low tire pressure. I checked the tire pressure and noticed it was enough to make it to my destination so I didn't pay it any mind. The destination I went to had no service stations nearby, so I e-mailed into Enterprise to ask about the issue. They said I could return the car or pull into a Firestone. It took a few days for me to get to the Firestone but once I did, the technicians took a look and found a deeply embedded nail into the tire that was slowly leaking air. I had attributed the tire pressure fluctuation to the cold weather. They filled the tire back up enough to where I would make it back to the airport. I reported the issue immediately via e-mail and to the manager on site. I'm leaving a 3-star instead of a 1-star because previous experiences have been fine, but this last one was straight up dangerous. Inspect your cars well before taking them out.

Overall great experience from customer service. They made sure I was in and out while being…read moreinformative while checking me in. Didn't try to sell me anything I didn't want just asked me if I would like any additional upgrades and I was able to look through. Had me checked in and check was even faster.

I made the mistake of trusting that enterprise would honor the quote that I got through my Costco…read moretravel booking. ($209) and am being billed a ridiculous amount for my rental ($616), with $200 extra dollars that came from thin air from what I can tell by looking at the contract. My daughter is at Seattle Children's hospital and I rented this car so I could get some help from a friend so it was a rushed interaction for me as I wanted to get back to her and it really f'd me... thanks enterprise.

Gotta give it up to the ladies that were working at 1:30 pm on 4/8 at the lost and found. I dropped…read moreoff my rental and forgot my backpack in it. I took the shuttle to the airport & checked my bags before realizing it was missing. Took the shuttle back to National and asked the attendant about it. She got on the horn and spoke with the lady that does the walkthrough for items left in the rentals. I was told that it would be 30-45 mins so I changed my flight to a later one. Soon as I got off the phone with travel agent, I was flagged down by the two ladies. My backpack was found in less than 10 mins! Jumped back on the shuttle and was able to make it to my gate 5 mins before it closed. Wish I would've asked for their names. Saved me from missing my flight.

The bus to the rental car center SUCKS after you wait 20 minutes with a ton of people. Why don't…read morethey have a tram system here? The PA system was working loud and clear and that was fairly entertaining.

I just rented a car with this company for the last few days. I booked on Expedia and added the…read morerental car insurance when I booked. Fast forward to the day of pick up - I get to the counter and the girl is going through the regular rundown and then asks if I want basic or premium coverage. I instinctively said basic, but then decided to ask if it's mandatory. She says "no, but I highly recommend you get it because if you get into an accident we will sue you." This really caught me off guard and I persisted to say no. She told me that my personal insurance doesn't cover rental damages (without knowing anything about my policy) and proceeds to use these weird scare tactics into making me spend $120 on insurance I didn't need. Luckily I stood my ground and said no because I had forgotten about the extra insurance at the time of booking. It's really frustrating that there's either nothing on their end saying that I did pre-pay for this already or they don't care and are trying to swindle you. Another thing is that the deposit (mine was $500 for whatever reason) is fully charged to your account and then refunded later. It's not "pending." So if you're needing that money anytime soon, I wouldn't book here. The car was fine and the staff were fine. My advice is don't get bullied into paying for more insurance if you don't have to.

HORRIBLE experience. You can't actually read what you're signing. The screens are blank, and your…read moreagent will *helpfully* tell you what each screen says. You can verbally decline roadside assistance and additional roadside coverage, but guess what? You signed for it! We were told we should prepay for fuel. We opted to take our chances and refill ourselves. We paid $1.50/gallon less than the prepaid cost. I spoke with the manager when I discovered these things. He said I shouldn't sign for anything I can't see, but he's well aware of how the place operates. SCAM. Knowingly pay a little more at literally any other rental company, or you'll pay a LOT more for this crap.

An Amazing Experience!…read more From start to finish, my experience with Sixt was outstanding. The booking process was incredibly smooth, with clear and concise instructions on where and how to pick up the rental upon arrival. When we landed, you do have to take a shuttle there (which the shuttle was already waiting.), the wait time was minimal. The gentleman who assisted me was helpful, polite, and professional. He mentioned available upgrades but did not pressure me when I declined, which I really appreciated. Finding the vehicle after check-in was easy, and another staff member guided us with friendliness and efficiency. The car itself was excellent, spotless, comfortable, and in great condition. I had zero complaints. When my flight was delayed and I needed to extend the rental, the process was just as seamless. I was able to handle everything through my email booking without any confusion or hassle. As someone who isn't very tech-savvy, I found it extremely user-friendly. Returning the car was just as convenient. A staff member was ready and waiting, quickly inspected the vehicle and fuel level, and provided the invoice on the spot. completely hassle-free. I will definitely book with Sixt again and hope to have the same excellent experience. It's rare to find such consistent, high-quality service these days. Thank you! And not to mention, the prices were very reasonable, i was genuinely surprised.

Service itself was solid -- quick pickup, nice car (Volvo XC90)…read more But weeks after I returned it, Sixt charged me $718.99 for "curb rash" on one wheel. That damage was pre-existing -- it's the same issue I'd expect from wear on the front wheel, and there was no Sixt rep available at pickup to document it with me. My paperwork already noted other pre-existing damage on the car (a rear bumper scratch), so clearly their pre-rental inspection wasn't thorough. I did try to document the car at pickup, but did it outside in daylight, and Sixt later said that wasn't acceptable -- they wanted it done a specific way at the counter, which no one told me or was available at the time. I rent cars multiple times a year and won't be using Sixt again. If you do, get an agent to walk the car with you at pickup and document every mark in detail -- otherwise you're exposed to charges like this after the fact.

Great experience. Easy pickup and drop off. I forgot our attendants name. She was so kind and…read morewelcoming to Seattle. She recommended waterfalls worth checking out etc. very kind and sweet! I have never booked with Dollar before but they had a special when I booked through delta so I tried it out. I did the manager special surprise car...we got a Prius and it was perfect for the trip. Great gas mileage. Drove over 400 miles in the 4 days. Only filled it up for $50 when we returned. Will use Dollar again in the future.

Absolutely ridiculous policy. If your return flight isn't on the same day you return the car, they…read morerefuse to rent it to you--even if you're staying in the city for another day or two. It makes no sense. The worst part is that when booking through Expedia, this requirement is nowhere to be found. A complete waste of time and a terrible customer experience. Rent from a different company. We walked over to another rental company, had none of these issues, and rented a car from them that same day. Save yourself the hassle and rent somewhere else.

Sure, they were helpful and polite with the car buying. But we decided we didn't like the car, a…read moreDodge Charger, a couple of days after taking it home. Since they have a 7 day money back guarantee, we took the car back. Now, they weren't so happy and polite. But, we asked that they go forward with the return process. We didn't finance, we gave them a cashiers check for $24,000, which of course, they said it had been deposited, and that they would have to get it back from corporate, and it would take a few days. Well, it's been well over a week, we have not heard anything, nor do they answer our text messages. We aren't sure what they are trying to pull. But we get a very uneasy feeling from all of this. Wish we had never gone there. Maybe the smart thing to do, would be for them to hold any deposits, or payments on a car for 7 days, THEN make the deposit.

To first start out, the online experience was something new to me and it was very convenient to…read morehave, when you don't want to physically drive to a dealership. Enterprise might not have a huge inventory of cars, but with a little research and looking around, you might surprisingly find the right car. They do their best to update their inventory as often as possible and when you see a vehicle "in certification," then that means it is being checked out before being available for sale. During the time I was looking online, I was being helped by Ana (Sales Consultant) and Devin (Senior Sales Manager) via email, after submitting an application. They both went through the process of what vehicles I was interested in and when you let them know what you want, they will complete the application process to see what you qualify for. I then received a call from Ana or Devin, with both of them introducing themselves once again and going through what I was qualified for. They throughly made sure everything was correct and if they missed anything to confirm or review. After everything was confirmed, it was time to go in-person to meet them and the vehicle of my choice(s). Upon arriving, I was already familiar with the location since I have rented a vehicle from there before, just now working with a different side of the building. When going into Enterprise, it was very clean and inviting, as there was somebody to greet me. From there, got to meet Ana personally and from there, we went right into business with the vehicle I was interested in. During the process, Devin came in and introduced himself once again to formally welcome me at this location. Ana made sure all information was correct, then brought the vehicle for me to take a look and out of the many decent amount of vehicles they had in their lot, I went with the 2021 Volkswagen Altas and it was amazing to look at, both interior and exterior! After looking at the Volkswagen, I wanted to take a look at other vehicle they had on the lot and Ana was very patient with me, telling me to take me time. After taking a look around, made the definite decision on getting the Atlas. Went through the complete application process, signed all necessary documentation and once everything was good to go, I officially got my car! A couple days after I purchased my vehicle, brought it back in for Devin to take a look at because for some reason the remote start was not working. So Devin told me to bring it on it to see if something could be done with their technician team or it would have to go to the dealership. After waiting a couple hours, it was finally working and it was just due to the coding of the vehicle, which was reset. In the end, I honestly had the best experience with both Devin and Ana, so if you get to have a chance to interact with them, you are in the best hands! They both were understanding, professional, patient and VERY transparent, which you do not get at a lot of dealerships. They made the experience for both online and in-person smooth and stress-free. In my experience with Enterprise, I would highly recommend going to this location to find your vehicle, if you choose to do so or if the options are there for you.

I don't usually have positive experiences with rental car agencies, but overall we were really…read morehappy with the SeaTac Alamo! The rental process was easy (most of it done online without needing to talk to anyone), and the car itself was in good shape, with a full tank, and there were no billing issues upon returning the car. That in itself makes this experience unique compared to other car rental agencies. My only complaint was that the checkout process was quite slow, getting out of the airport. Other than that, super recommended!

I felt that I needed to rate 5 stars and review this Alamo location because I've had a couple of…read moreexcellent experiences now, whereas in general, I've had my share of terrible car rental experiences. In summary, every employee was refreshingly courteous and professional, and the entire process was executed well. After having reserved through Costco, checking in was quick, smooth, and painless, ending with the friendly staff person giving us clear and helpful directions where to go next to pick out a car. Another friendly staff member directed us to our section of the lot, and as we were about to drive out, another friendly staff member answered a few miscellaneous questions before leaving. On returning the car, a final friendly staff member offered to help get out bags out of the car and clear directions how to catch the shuttle back to the airport. Really great customer service here!

Rented a van to transport our family to see the inlaws. Through AARP, I got a decent rate for the…read morerental...until I noticed all of the upcharges that nearly doubled the rental price. The staff was friendly but I was disappointed that the rental was not clean and on the dirty side. The actual vehicle was okay but I'll think twice before using Budget again.

Everything about Budget is not for your Budget they Charge you if even over a minute for a whole…read moreday. Way too many additional fees for the pocket on top of that. They don't tell you until it's on your bill. The cars are never clean after the 3rd car I feel this is just how they roll so I'm out. We have to put 1 star btw but I'd leave it without one all because customer service wasn't helpful either. Real rude.