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Enterprise Rent-A-Car

3.4 (50 reviews)
Special Hours Closed
Updated 2 weeks ago

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Did everything they were supposed to do. Friendly, clean cars and very professional! I will definitely recommend them in the future!

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Ask the Community - Enterprise Rent-A-Car

Review Highlights - Enterprise Rent-A-Car

I called again and got Rayan needing to make changes to my trip and he was more than accommodating.

Mentioned in 2 reviews

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Hertz Rent A Car

Hertz Rent A Car

2.2(21 reviews)
1.2 mi

I have been standing at the Hertz counter for over 1 hour, waiting for the staff member to show up…read more This guy apparently left his work phone on his desk and disappeared. It's 5pm now. My rental car reservation was supposed to be 4:30pm. There are two other ladies from California waiting to get their car, outraged, because they need to drive a couple hours to catch the last ferry of the day and get to their hotel. Unfortunately they will probably miss the ferry and not get to the hotel they booked. Now we're all trying to call Hertz corporate to see what can be done. This is a nightmare for any traveler. Still waiting...

I'm currently disabled due to a back injury. I'm also a full time Lyft driver. During the blizzard,…read morewe had here in the greater Seattle area, my car got into an accident and wasn't suitable for the Lyft platform. I also discovered that, because I was Lyft driving a customer at that moment, Lyfts issuance would have to cover the damages, but they have a $2500 deductible. This is all very troubling for me as now I'm out of work and can't afford to fix my car. I felt I had no choice but to rent a car through Lyft & hertz express drive program. I scheduled a reservation and tried to get a hold of the location for about 2 days. I was finally lead to this location which provided me with such an unfortunate experience that now I'm here writing this review. After trying to get a hold of this location on Monday, I was left with no answer during business hours, so I tried the next day. The following day, the woman who answered the phone didn't speak English fluently and it was very difficult to understand her. This really aggravated me as I needed to get answers and had been waiting for so long. I asked to speak with a manager and she told me they didn't have one. I argued with her explaining that was impossible. She then back tracked and said he wasn't in. She asked me to call back later and I got upset. This was becoming ridiculous. Eventually, they finally transferred me to someone who I could talk to, however, this associate didn't seem to care as much until I explained to them I was disabled. They tried to send 3 Lyfts to come get me, but all the Lyft drivers mysteriously cancelled. My parking lot looked fine, but I didn't find out about the unseen side of my apartment complex, which had a bunch of ice blocking the drive way, until the next day. This associate said she'd send a driver out again the next day so we could try it again. As upset and annoyed as I was I had to agree. So we scheduled for 11AM for another try. I called them the next day, today, and I asked to speak with the manager. Got forwarded to his phone and I explained the situation to him. He asked for my number and told me he'd call me back. 4 hours later, I'm calling him, because he never called me back. He answers the phone and tells me he talked with his associate and they said there was nothing they could do anymore. He didn't try, he just wanted to end the phone call. You couldn't have called me back and told me so I wasn't waiting over 4 hours to hear back from you? You couldn't have ordered me another Lyft like the day before? This was all just adding to my pile off crap and frustration. You don't do that to people. This whole thing was not okay. Multiple areas in this experience were avoidable and completely unnecessary. I hate it when people waste my time, lie to me, and have a faulty system that can't function due to its insufficient governing. Enterprise would have never been caught dead acting like this. Don't waste your time on this hertz location like I did. Absolute trash

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Hertz Rent A Car - What a nightmare.  We've been waiting for him for an hour (4-5pm). The number shown here leads to a phone that's left behind the counter.

What a nightmare. We've been waiting for him for an hour (4-5pm). The number shown here leads to a phone that's left behind the counter.

Hertz Rent A Car - Hertz reservation desk, first one on the left.

Hertz reservation desk, first one on the left.

Hertz Rent A Car

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Enterprise Rent-A-Car

Enterprise Rent-A-Car

3.8(612 reviews)
5.0 mi

A last-minute trip needed a last-minute car rental. Enterprise is my go to and I usually only rent…read moreabout once a year so it's not necessarily a familiar process. But the staff team that works the SeaTac venue was truly seamless. It was Gabe who first assisted me to confirm my paperwork and I think that took less than 10 minutes because I've been able to make the reservation by phone. I want to be really clear that I talked to a human to make the reservation and that made all the difference for me. The online version of it was inefficient and didn't allow me to ask questions and get clarification that I needed so I hope Enterprise continues to allow customers to talk to human Customer Service representatives because not all questions can be answered online. Then I was sent to the next area which involved some trepidation because it was a vast area of garage space but immediately Natalie who was part of Enterprise approached me and took my tentativeness and turned it into confidence. She walked me past several areas and made sure that I was put into a vehicle that suited my concerns. And instead of feeling limited by my selection upstairs I felt I was actually given some options in which car I could land in. That made a tremendous difference. Her welcome was genuine and she was very helpful. So between Gabe and Natalie I had a great car pick up experience. And then I'd like to mention Christian who helped me get out of my car when I returned it 24 hours later. He helped me figure out why I would not get a day return back Despite returning at 12 hours earlier, and he was friendly and very positive about his work. I think he was celebrating a work anniversary actually but I don't remember which one it was. Regardless kudos to Enterprise for having such great staff work with us to make a car pick up and car returns simple and seamless. My only issue now is that I left some keys in the car and I would love to figure out how to get a hold of them. I did email Enterprise but have not heard back. I wonder if there is a more direct route to figuring out Lost and found items?

Enterprise is one of the many options at SeaTac, which houses all of the rental companies under one…read morecentralized location. I've used several different companies before but Enterprise generally has a pretty good rate. My last experience with Enterprise was one of the worst rental experiences I've had. At first, it was nice that they offered the choice of a car to me, and provided some full-size sedan options at no cost for an upgrade. I took a Nissan Altima. As soon as I pulled out of the registration, warnings started going off on my dashboard about low tire pressure. I checked the tire pressure and noticed it was enough to make it to my destination so I didn't pay it any mind. The destination I went to had no service stations nearby, so I e-mailed into Enterprise to ask about the issue. They said I could return the car or pull into a Firestone. It took a few days for me to get to the Firestone but once I did, the technicians took a look and found a deeply embedded nail into the tire that was slowly leaking air. I had attributed the tire pressure fluctuation to the cold weather. They filled the tire back up enough to where I would make it back to the airport. I reported the issue immediately via e-mail and to the manager on site. I'm leaving a 3-star instead of a 1-star because previous experiences have been fine, but this last one was straight up dangerous. Inspect your cars well before taking them out.

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Enterprise Rent-A-Car
Enterprise Rent-A-Car
Enterprise Rent-A-Car

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Hertz Rent A Car

Hertz Rent A Car

3.3(6 reviews)
8.2 mi

This Hertz is a small office, run by one person. I asked if she could pick me up from the office,…read moreand she did so, and I didn't know she was the only person working there. She offered a ride to the office when the car was returned. The reason this is 4 stars instead of 5 is because I called a couple of times and the phone went unanswered. Also, I was given a car with dirty windows, had an old air freshener and needed the interior cleaned. It wasn't bad, or I would have insisted on another car.

Don't do it. Do NOT rent from here. I've got a rental from them right now for 2 weeks... the day we…read morehad an appointment to get the car we were delayed by over 2+ hours because they're SO disorganized and understaffed. Today I called about returning it, they asked if they could call me back (after Not picking up the phone for like 15 rings) and I waited 1.5 hours. When I called them they got snotty with me about how they've been with several customers. I tried explaining my frustration and he loudly cut me off with "how can I help you". Then he agreed to what time I said I'd be there and need a ride to the shop but I assure you he isn't scheduling it. I'll show up and wait another hour or two, missing work. Look, there are lots of car rental companies and I for one will NOT give my business to a company that treats customers like this. Unless you want to experience this, I recommend you don't either. Update 5/18- UGH! We used them again. They're in a good location, that's my excuse. This time they didn't even show up at the body shop. It was another fiasco. Hertz corporate needs to HELP this branch get their business in order- one guy is pretty nice but he can't organize the whole place!

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Hertz Rent A Car
Hertz Rent A Car
Hertz Rent A Car

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Costco Travel - The Dunraven Hotel outside of Limerick in a charming town called Adare.

Costco Travel

1.8(621 reviews)
7.6 mi

I wanted to share my heartfelt thanks for the exceptional service…read moreprovided today by Sherry in Oklahoma.  When we encountered an issue with our Alaska Cruise, Sherry went above and beyond, proactively reaching out to team leaders, reviewing our emails and even contacting Cunard on our behalf.  Her dedication and commitment to resolving our problem were truly impressive.  Sherry is a shining example of the kind of customer service that makes Costco Travel our #1 Choice.  Thank you for having such an amazing team member like Sherry - we're grateful for her help and thrilled to continue doing business with Costco Travel!

We got semi-screwed on a cruise booking, we went with 3 parties in our group who booked together,…read morethe 2 of them were able to book an "XB" cabin which is any available balcony, (and subsequently, about 25% cheaper) than picking your own balcony.. we were not able to select the XB option, of course until the next day it magically appeared again for us. We ended up paying +$300 more than everyone else in our group because of Costco's technical error. Not fun! Will never use Costco travel again, total scam and not worth it. I called to get it adjusted 1 day later and they said it was "too late" -- thanks for nothing, Costco! Costco service is really not all it's cracked up to be, they are pretty bad tbh when the time comes for actual help on anything of significance.. Awful support, zero help, and no resolution. Thanks for allowing us to get ripped off +25% on our vacation compared to the other 2 groups who booked at the same exact hour as us. Fun start to the trip!

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Costco Travel - Queen Kapiolani hotel awesome view of Diamond back state park

Queen Kapiolani hotel awesome view of Diamond back state park

Costco Travel - The Great Southern in Killarney! This hotel was absolutely beautiful!

The Great Southern in Killarney! This hotel was absolutely beautiful!

Costco Travel

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Enterprise Rent-A-Car - carrental - Updated May 2026

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