It's hard for me to leave a negative review when the people here are super friendly and work hard…read more It's taken me weeks to post this because I don't want to penalize the employees if staffing decisions at a higher level are to blame. I like the app and website for Enterprise. I've rented multiple times from Enterprise. I'm a part of their Enterprise Plus loyalty program. I've always found Enterprise to be a convenient, painless experience. On this occasion. I've never had to wait so long for a rental vehicle with so few people in line. And the vehicle was dirty inside and out. I had to ask them to clean it again before I left. REALLY DIRTY. I made my reservation on the website for a Saturday , 4/25, 9 a.m. pickup. Easy peasy so it seemed. I actually got a call the day before from a rental agent who said they might be short on vehicles if someone doesn't return on time, but they would pickup up a vehicle from one of their dealers if necessary, and 10 a.m. would be the time I'd be out of there if that was the case. She asked if I wanted to show up later just in case that happened. I said I'd show up at the original time in case all the returns were on time. I appreciated the call and heads up. I try to be flexible and roll with things. When I arrived on Saturday morning, before they opened their doors, I was optimistic because I saw a vehicle from a distance matching what I reserved in the lot. Still dripping from being washed. Confidence was high. When they opened their doors there were I think 3 customers in line ahead of me (not including spouses, etc..). At least one of the people in front of me was a walk-in. No reservation. They took forever, and weren't picking up a vehicle until later in the day from what I gathered . Great. There was only one rental agent to start with. And another one showed maybe a half hour later. We were going nowhere fast. At one point the agent announced she was checking everyone in first. And then people would get their cars. Understaffed, she said. That's a TERRIBLE system. If you can call that a system. Another customer was on some deadline pressure to return a loaner vehicle at the dealer and they weren't going to make it. When they got to me, I did the walk around with the 2nd agent and the car seemed pretty dirty on the outside once I got closer, although you could see water droplets from being washed. I mentioned this to the agent, and she said, yeah, the previous renter probably went out to the woods or something. We finished the checkout process and she went on to the next customer. Before I left, I wanted to make sure I understood how to fold down and stow the seats, that's why I rented this particular vehicle. Supposed to be effortless. When I opened the compartments to stow the seats it was ABSOLUTELY FILTHY. Food, crayons, garbage. I was going to put my bag in one of those compartments. Even before I opened the compartments there were wrappers and crumbs visible still under and behind seats. I was 100% grossed out (see my photos if you want to be horrified too) . I didn't want to get blamed for the mess and dirty vehicle. And I shouldn't be paying to rent a dirty vehicle. I waited until the rental agent was done with another customer and I told her I needed the vehicle cleaned again. To their credit they took it back and took another crack at it. It took another 10 minutes maybe? They apologized again for being understaffed (only one detailer and he did his best but their vacuum isn't good for detailing. That sounds problematic to me.) Anyway between standing in line, having the vehicle cleaned again, adjusting the mirrors, etc.. I didn't get on the road until about 10:15 a.m.. It shouldn't take that long to pickup a rental vehicle when pickup time was 9 a.m. I'm still a loyal customer. I'll continue to rent from Enterprise, but customers shouldn't be standing around waiting for that long or receive vehicles this dirty. If you choose to rent from this location, be prepared to wait and hour or more before you get on the road. I suggest taking care of people who made online reservations first. Especially if they did the online check-in process already and are Enterprise Plus members. If staffing is the underlying issue, please hire more people. If training is an issue, please do more training. And please buy a better vacuum. And charge the customer that rented this vehicle before me $10,000 for trashing it.

Abysmal customer service provided by soulless people. Literally ruined my Christmas. Never spending…read morea dime at Enterprise ever again.

Overall great experience from customer service. They made sure I was in and out while being…read moreinformative while checking me in. Didn't try to sell me anything I didn't want just asked me if I would like any additional upgrades and I was able to look through. Had me checked in and check was even faster.

I booked the car online with ease, very user friendly website. As I arrived to pick up my car…read moreearly Monday morning, there was a human error, it was mine. I had gone to the wrong location. The guy at the counter immediately recognized what happened and got everything back on track. My other reservation was canceled and transferred to the location I was at. The car and the price were both great. Return was super easy. I also want to comment on the great communication they had letting me know when my insurance company was to stop paying and when the payment responsibility would switch to me. Lastly, I greatly appreciated the ride home after dropping off my rental. Thanks for the good service!

Tiffany checked me in, provided me with a nicer car than expected. It was a hybrid, new car to me,…read moreso when I didn't hear it start up, I walked to the counter for help. The employee came to the car with me, explained it makes no noise and I was good to go. On my last day, my daughter noticed a tire was flat! Called the number provided, and after getting upset at the situation and yelling at Mike, the manager, he explained my options. He didn't have to be as patient as he was, or wait for me to be done being upset - but he did. Thank you Mike, and Jessica, and the employee who checked the car back in. I wouldn't hesitate to rent from Dollar Rent A Car again. From picking up the car, to returning it, even with a hiccup was seamless.

Worst company to do business with. NEVER RENT FROM HERE! If I could have given ZERO stars I would…read morehave. They speak hardly any English, or at least pretend, and get customers to sign for unwanted charges despite having an online receipt for what was already confirmed...over $300 in unwanted add-ons despite trying to get them to remove them before finally just leaving with the car. STAY AWAY! UPDATE: Your response back to me is inaccurate. I am the primary AAA holder and my son and I rented the car online initially. And the piss poor customer service and lies continue. And before you go thinking that we are just another whiny customer trying to get out of charges, we rented with Hertz (parent company of Dollar, correct?) and had a WONDERFUL experience with them at the San Jose location in CA! CUSTOMERS BEWARE!

I had left my phone in the car when we returned it to Avis on July 9, 2026. I came back to the…read morerental facility about 20 minutes later and spoke with field staff Jane Kim. She was very cordial, got my information, and helped me retrieving my phone in 5 minutes. Thanks Jane and Avis for great customer service.

Probably the worst rental car experience to date.! To start off, although this is the Sea-Tac…read moreAirport location, the rental facility is only reachable via airport shuttle. With the wait and the ride, it took us about an hour to just reach Avis where ANOTHER line is waiting for us. After another 30 mins wait, we finally reach the counter where the staff was very rude and demanded my corporate badge for the corporate leisure discount I used. When I couldn't provide it, she demanded to see my most recent paystub and studied it for a good minute when I pulled it up on my phone. This is such an odd ask and invasion of my privacy. Through many years of using corporate leisure codes, I've never had to provide my badges or paystubs. After check in, we got sent downstairs to get the car. Once again total chaos! The lines are mixed in with Budget, and they ran out of cars, so we had to grab anything that's available (not even the class of car we booked). Overall took over 2 hours for car rental. Returning was also chaotic, the return area was overrun by cars and the line waiting is out of the garage. A lot of yelling from the staffs, and there was no official check out process. We gave them the key and that was it.

Seamless process with picking up and dropping off the car, as usual…read more Pros: + Booked online, super easy and clear + Gold Members go downstairs for processing + Airport shuttle bus available, pickup and drop off at car rental areas + Attendant was fast and knowledgeable + Prices are not bad Cons: - N/A Convenient online booking process might have made the in-person pick-up super easy. I wasn't asked a bunch of questions regarding auto insurance and such. I did, however, inquire about upgrading to an SUV. The guy proceeded to list the available cars and told me the additional cost (Mercedes comes out +$20/day). They offer some pretty nice SUV options. If you're like me, a city girl familiar with city roads and not snowy roads, say YES to 4WD/AWD when they offer. Seattle roads are fine. The snowy roads of Vancouver are another story. Drop-off was easy as usual. Parked it, lady checked the miles and made a quick inspection. Done. Did Hertz in Hawaii, did Hertz in Seattle. Will do Hertz again in the future.

I had a very disappointing experience with Hertz at SeaTac…read more I reserved a vehicle through my credit card rewards program and paid for the entire 8-day rental in advance using points. Upon arrival, there was only one agent serving a long line of customers, resulting in a wait of more than 45 minutes just to reach the counter. At pickup, Hertz placed a $697 charge on my credit card. I was specifically told this was only a security deposit/authorization hold because the rental had already been paid in full. During the rental process, I expressly declined all optional products and services, including damage waivers, insurance coverage, and other add-ons. I also confirmed with the representative that the charge would only be relevant if the vehicle was returned with damage. I returned the vehicle one day early and was advised by the return agent that there would be no additional charges. I was told the rental had been prepaid, the vehicle was returned without issue, and the security deposit would be released in full and I may get additional points back as a result of the early return. A few days later, however, Hertz charged my credit card an additional $372.22. The receipt included charges for damage waiver-related products, concession recovery fees, and associated taxes, items that I had explicitly declined at pickup. I never authorized these charges and was never informed they would be added to my rental. I was told both at pickup and return that no additional charges would apply. As a result, I now have to spend time disputing the charges with my credit card company. Based on my experience, I found the rental process confusing, the communication inconsistent, and the post-rental billing practices frustrating. What should have been a simple prepaid rental redeemed with rewards points has turned into an unnecessary and time-consuming dispute.

Lien was abosultly amazing first class service all the way I will def coming back to this location…read morefor this amazing service

They literally ran out of cars. We waited in line for an hour and 10 minutes and despite having…read morereserved our car they did not have one to give us for at least another 30 minutes. The line stretched out the door and they had no cars available to give people.

3night rental: offer $5.13 p/gal for prepay refill but receipt reflects $9.99. p/gal Nissan was…read moredirty inside with travel size liqueur bottle in armrest. take a shuttle to car rental facility from airport wait time about 30-45 min in line for Frac Sea tac counter. I paid for toll coverage but there were no tolls. its dark in the garage so cant really see anything when doing the pre inspection before driving off. Would not recommend would not be my first choice clerk at counter was professional. I just don't get it: why have three fueling options if FRAC will charge $9.99 anyway

This was my first time renting a car thru Fox Rent A Car and I had a great experience with check in…read moreand check out. The person assisting me was very kind and patiently answered all my questions. She even gave me some great tips for my visit to Seattle. The pricing was very good and even the pricing for car insurance was great (which I usually never take, but the deal was too good)! Pick up and Drop off for the car itself went very smooth and I will definitely be using this rental car company more often!

We picked up our vehicle at SeaTac airport the vehicle a brand new Mazda SUV had no working radio…read morecould not connect Apple CarPlay due to connection issues and drove car for four days while calling in trying to get through on the 800 number just to be told, go see your nearest thrifty. We return back to SeaTac airport spent approximately 1.5 hours trying to replace the vehicle finding several other vehicles with various issues, we did meet some nice reps from thrifty that they were unable to resolve the problem. Some four cars later we finally got on the road with a replacement vehicle. This took 1.5 hours which I will never get back to date no additional compensation for last time has been offered and I will find out what happens when I return the car on Friday to thrifty's credit while the car did not function properly, it was clean.

We have rented cars in lots of different places around the country and in other countries, and this…read morewas the worst experience we have ever had. The woman at the counter should not be in customer service, in my opinion. She "gaslighted" us throughout the process, telling us certain charges were required when they were not. We told her we had a specific item on the bill covered by Expedia. She said we still needed it because we were in the state of Washington. That was untrue. It took several calls to billing during and after our trip to get it removed. She lied about the cost of rentals at their location, as well as the cost of fuel refills there. This entire experience took away from our trip and experience. We will never use Thrifty again for a car rental. Please avoid if possible.