My daughter purchased a nice Ford Flex from Vlist. A year and 11K miles later, the rear brakes were…read moremaking a grinding noise. Although she bought the car without a warranty, we went back and told them the problem. We knew that Vlist had their repair shop service the rear brakes before they put it up for sale - and they remembered that. They called their repair shop - Hall-N-Sons - which is located next door. They sent a man to pickup the car within minutes and shortly after said a part had failed and they would honor their repair job on warranty - no charge. They had completed the brake repair with all new parts within hours, and the folks at Vlist were delighted to have helped out. The Vlist brothers are car guys- they live, breathe and collect them and they know nice cars. If you're looking for a nice car - give them a look.

Just purchased a unicorn (Honda Element 4WD manual transmission) and the experience could not have…read morebeen better. Great communication from the staff during my many phone calls. So when I drove 3 hours south to look/purchase the car I felt 100% comfortable with my decision. Helpful, Honest, friendly and family owned. If you despise the car buying experience, call Van at Dick Vlist Motors, he breaks the car salesmen mold. Two thumbs up!

I previously wrote a 5-star review about the sales dept. The service dept. rates the same 5-star…read morereview. Our son has taken the car he bought through the sales dept. to the service dept for the required/recommended maintenance and told me how friendly they were. He even talked me up to Brent and ME up to Brent. So there was anticipation on both our parts. I was not disappointed and I trust Brent wasn't either. Brent immediately puts you at ease when you're first standing at the counter. I've never experienced such friendliness and confidence at any other auto dealer service desk, and rarely at any auto repair place. David, who sits next to him, is just as friendly. The oil change and vehicle inspection charge was fair and the turnaround time was quick--1 hour. Brent also had entered on my receipt the recommended service for next time and the estimated cost+tax. Oh, they also rotate tires for free on a specified schedule. This saves me from making a separate appointment at Costco where we bought the tires. Another added bonus. In this day of COVID, my son warned me masks aren't worn at the dealership. Well, I wear mine and I'm fully vaxxed and boosted and simply THRIVING with antibodies. So, I'm good. When I got home, I told my son and my wife that Brent and David were so friendly and conversational that it was like I was taking my car to a couple of friends who run an auto repair shop. THESE are the guys we're bringing our vehicle to for servicing from now on. At some future point they'll be servicing the vehicle we bought from the sales dept.

UPDATE: I had to sign documents to waive the extended warranties yet kept my GAP. These additional…read morewarranties cover basically everything normal car insurance covers except KAO charges $6,000 + $3,500 "accessories" for this. However, due to their mistake, I have to wait 6-8 weeks for $9,500 to fall off of my loan with the lender and refinance to lower my note to what it should have initially been. Additionally, I've emailed TWICE about the brake pad warnings popping up on my car when I haven't had it two weeks and my dealer warranty is still 3 months. No one has been responding, so my next move is to show up to the dealership. I will not be changing my review to add stars unless my brakes are fixed or someone compensates me for having them fixed elsewhere. Shop here at your own discretion, but heed my warning...there are far better places to go, especially if you are a woman. __________________ OP: I had an extremely long review written out, but it has since expired so I will come back to re-write this at a later date. Gist: Rayvin is great! Finance added $3,500 in charges for "accessories" (car didn't even come with a spare tire much less accessories) and United Care Care ($6,000 undisclosed) onto my contract without showing me beforehand. I had my son with me, so I was a little preoccupied, but the finance employee breezed over paperwork without disclosing line items. I got home and read through my paperwork far more thoroughly and noticed these charges. Now I am responsible for $9,500 I did not consent to and feel like they straight up f*cked me over simply because I did not have my husband with me and was distracted with my child. Predatory behavior.

We've had terrific experiences with Peninsula Subaru - maintenance of vehicles as well as car…read morepurchasing. Staff are incredibly customer service oriented, go the extra mile to listen to customer needs and professionally walk you through to resolution. In particular Sales Consultant James Dougherty and Finance D.J. Kugler were exceptional to work with recently. The company culture embraces loyalty of long term employees, high performance, customer service focus and low pressure atmosphere in sales interactions with customers. Without a doubt, we will continue to look to Peninsula Subaru for current and future car needs! Highly recommend in every way!

I recently purchased a new Subaru Trailseeker from Peninsula Subaru, and I wanted to share a few…read morelessons I learned that may help others navigate the process more confidently. The experience wasn't terrible, but there were several moments that reminded me of the old-school dealership tactics many of us hoped were a thing of the past. My biggest advice is to come prepared. Research pricing, know the value of your trade-in, and don't rely solely on what a salesperson tells you. After numerous rounds of negotiations, we finally reached what I believed was an agreement. When I carefully reviewed the purchase paperwork, I discovered that the agreed-upon sales price had not actually been reflected in the contract. During the final negotiation they switched to discussing monthly payments, but the underlying sales price calculations had not been updated. The new worksheet looked like a better deal, but in reality the sales price remained the same. When I pointed this out, I was told it was a "computer error." Whether it truly was or not, it was significant enough that I seriously considered walking away. Instead, I ended up renegotiating with the finance manager and received a lower price than what was on the paperwork, but it still wasn't what I believed we had originally agreed to. The entire experience reinforced just how important it is to read every line before signing anything. I've purchased and sold several vehicles over the past decade, and I haven't encountered this level of confusion or negotiation tactics since the late 1990s, when another dealership manipulated both the selling price and my trade-in value and ultimately had to unwind the entire transaction. The trade-in process followed a similar pattern. The initial offer was well below what I believed was fair. Only after standing firm through multiple rounds of negotiation did the dealership increase the offer to $22,500 for my Outback, which had approximately 35,000 miles and no damage. That same vehicle is now listed on their website for about $29,000. Buyers can decide for themselves what that says about the negotiation process. If you choose to purchase from this dealership, be prepared. Know your numbers, verify every figure on every document, question anything that doesn't make sense, and be willing to walk away if necessary. Expect multiple rounds of back-and-forth negotiation and classic good cop/bad cop sales tactics. Unfortunately, the experience didn't improve after the sale. During delivery, my salesperson assured me that the dealership's technical advisor would help me learn the features of my new electric vehicle and assist with any questions. However, despite several attempts, she has been unable to resolve many of the issues I've encountered with the vehicle. That ongoing lack of support has only added to my frustration and has made the overall ownership experience less enjoyable than it should have been. I like the vehicle itself and hope Subaru addresses some of the software issues over time. I simply wish the buying experience had matched the quality and reputation that Subaru has built.

I wanted to take a moment to thank James in service for his exceptional customer service. About a…read moreweek ago, my windshield wipers broke in the middle of a downpour on the freeway. It was a very scary experience and I'm lucky we were able to get off the road safely. My first call was to Haselwood Buick, as I live right next to them and it would have been safest to get my vehicle there and not risk driving in the rain again. They told me they had no appointments for over a month and a half. December 29th, in fact. I even mentioned that I saw safety recall notices online in regards to this and could they please look that up. Nope. Rude and uninterested in helping at all. What????? I called Grey Chevrolet to see if they could look at my car instead, though the drive there would be dangerous because it's much further away. They told me to bring my car right in if I could, as this is a safety hazard. I threw in some Rain X and made it there. There was a bad storm and their power was out so they couldn't do much to help in the moment. James was incredibly kind and refused to let us drive our car back home until they could work on it. He got us a ride home from an employee there and promised to look at our vehicle as soon as their power was back on. He called a couple of hours later. Car fixed!! There was a safety notice out for this exact problem and it was fixed right away and for free, and didn't even involve my extended warranty. I am so grateful that James was willing to look this safety recall up, fix my vehicle and offer such wonderful customer service and genuine concern. I will be back to this service center and will recommend to family and friends. Thank you James!!!!

Does everyone pay $500 or more on diags?…read more Also would be nice if they would be more transparent with where they get their information from. I just wanted the diag to see what was fixable to work on my own truck by myself. They Quoted me over the phone $20,000 in repairs for my 03 Silverado I paid $8000 for. But didn't give me a paper listing any price quote at all. Not trying to be rude but that just sounds ridiculous. Btw all I came in for was a check engine light, oil and coolant leaks and a false engine start. I don't wanna be the guy to leave a bad review but I don't make a lot of money and would at least like to be walked through the process to see if I am actually getting what they want me to pay for. What I would do differently next time; I would call around the local auto repair shops to see if they can give you a real price quote or any sort of explanation as to what they actually offer. Sorry if this comes off rude but I'm just being honest

Chris Strobel was an amazing salesman. I will go back and see him when its time for an upgrade…read more Already giving out his information to friends and family. He worked a lot to make things work for my situation. I appreciate how smoothly everything went after I finally made it. Shane in financing was very quick and explained everything I needed to understand.

Very friendly staff! Go see Dawn when you're ready for your next vehicle. She is very informative…read moreand patient.

Go and see salesman Cole!…read more I've never gotten in and out, with a new car, in less time! I think I gave him a two hour limit and he did it!! PLUS, I've now had my Santa Fe since September and he continues to follow up and help me. He's wonderful. My opinion of this dealership has 100% changed because of Cole!

Negligent, subpar, and untrustworthy. Haselwood Hyundai prides themselves in delivering a…read moreremarkable expierence, however, mine clearly missed that mark. My vehicle was returned dirtier than before with broken pieces, less gas, more miles, and communication with them dropped overtime alongside with inaccurate information given to me. I purchased a new vehicle, had it for 1 month, and then had it serviced under warranty due to several issues. After 4 months of my car being under their care, they returned my vehicle in a less than favorable condition than how I left it. The floor door hinge had a broken crack, additional cracks on the plastic were visible by the glove box compartment, my brown leather seats had notable dirt marks, the fuse box cover had scuffs all over it. I found a paint chip on the hood of my car. They ran almost 50 miles on my vehicle for test driving on my personal gas and dime. My key fob had the physical key cover missing. As for the customer service, worked with Ryan, love his personality and professionalism, but over the course of 4 months and the running frustrations of issues on my vehicle, communication grew less. He communicated many times that my vehicle would be ready on several dates and occasions, none of that was true, so when he would communicate when the vehicle was ready again, at that point, I couldn't trust his words. I'd request a service report on multiple occasions, and it would not be sent to me in a timely manner or they'd neglect to even send it to me. When I picked up my vehicle, got to talk to the assit. service manager, Zach, he was clearly daunted by my service report when I asked for a run through. I expressed my frustrations, he tried to empathize with me, but it wasn't enough to makeup for my expierence or to build any confidence that they would make it right. He highlighted the $50 coupon to detail my car with them and the free car wash coupon I get, and explained how they do get busy and sometimes forget and went on to share how they did approx. 10k worth of repairs on my car and how test driving the car is normal. After this expierence, I would not reccomend anyone to buy a Hyundai. Everyone told me not to, based on the bad rep. they get, I wanted to see it myself, and I can confirm that having Hyundai may not be the best purchase decision coming from my expierence. If I could share general constructive feedback to the team, it'd be to provide accurate, truthful, and consistent communication to your customers even if it means saying "we project this date for pick-up, but it's not gaurentee." Improve communication between team members, in case someone is out of office, having a better hand-over to a teammate who can take care of action items that were suppose to be followed up, do better with inspections prior to handing over a vehicle to the customer (make sure parts are returned where they're support to be, and make sure there's no broken pieces).

Earlier this week i had a fantastic car-buying experience at Heartland Toyota Bremerton,WA all…read morebecause ofJoshua Schumacher. I had a specific budget and Josh was incredibly attentive to this. The entire experience was efficient and stress-free unlike so many car purchases. Josh is exceptionally knowledgable and professional. With this knowledge he represents Toyota at the highest level. I have already recommended him to local friends who are Toyota owners for their next car. If you are looking for an honest and genuinely helpful car purchase, go see Joshua Schumacher. The Heartland Toyota dealership is a large, pleasant and impressive experience.

To clarify, my Advisor was fantastic -- my concern is that there was work that was conducted by…read moreHeartland Toyota where they either used subpar products or the work was not done at all. I had my brakes changed on my 4Runner at this establishment on September 2025. 5,000 miles later I show up for an oil change and it's lightly requested that I change my rear brakes as they have worn down to 6mm. Again, it was suggested by Heartland that I replace the brakes that they had already replaced 5,000 miles ago. The Advisor is great (he was merely communicating what was reported), and I'm sure the technician also accurately reported the pad thickness. So why was my pad length so low when Heartland had just replaced them 5,000 miles ago? I don't tow, don't go off-roading, and most of my driving is easy highway driving. Everything else on my inspection shows that everything with the car is fine, there is nothing with a caliper that might contribute to excessive wear. I've never even felt nor heard anything to suggest this wear. My car was also aligned and is not out of alignment. So what caused my rear brakes to wear down so quick (mind you, my front brakes stay at the same pad thickness from September 2025 to July 2026). Don't rear brakes wear at a vastly level of front brakes? Never experienced this in CO where my weekdays were spent in literal stop and go traffic and weekends were spent going up and down mountains past 10,000 feet in elevation. There, my brakes would last 2 years. At Heartland, my rear brakes got to half their pad length in just 5,000 miles. I attempted to call to further inquire about this inconsistency but was not able to get a hold of anyone. I'm currently waiting on a service manager to call (hasn't happened yet) , but also since this seems to such an anomalously absurd situation, I figured this merited the initial one star review. I'll revise if this is treated with some sense of acknowledgement or care. So the question is. What brakes did Heartland put on my car. Or did they even put new brakes on my car. I'm not some hard-driving rural cretin, my other car is a Volvo XC90 that I take into Seattle for service. Every single car of mine has gone over 250,000 miles, and I have had this car serviced at a Toyota dealership like clockwork, and I have NEVER encountered this before. This whole thing is confounding.

Saw a classic car posted on Craigslist which led me to 792cars website. The asking price was…read more$19,500. When I called and talked to them it was obvious from talking to the 1st salesman that he knew little to nothing about the vehicle. He was supposed to call back the next day but did not. I called again the following day and talked to a different salesman. After asking for and receiving additional pictures of the vehicle, I made them an offer under their asking price. They called me back later and told me they would no longer sell me the vehicle for the asking price, but if I wanted it it would be an additional $3000. You can't get much more unethical than that. I would suggest you run from any dealings with this dealership. My offer was a cash offer and I was willing to travel 1,400 miles to get there. Never been treated so poorly.

I have to admit I've changed my star rating up and down at least 3 or 4 times. I read the other…read morereviews here and on Google regarding this place before I showed and that put me on edge a bit. on arriving though I found the exterior to be neat enough, clean and overall in acceptable shape. the office area is cluttered. I mean its bad. the staff on this visit was friendly and low/no pressure. the car I purchased I knew more about than the salesman (not saying anything bad here, it was a Nissan Leaf and not everyone is acquainted with it). we did test drive the car and even moved it to a nearby quick charger so it'd be ready for the trip home. the paperwork didn't go bad (mostly due to dealing with my credit union and not entirely their fault) but overall a bit slower than I expected. so the cleanliness and clutter of the office area sort of put me off but customer service this day was really above & beyond. the car's 110V charger was missing from the car. as soon as the owner of the business learned this he started hunting one down locally. in the end I left with the car and the 110V home charger. through the entire process the wait time for the charger could've added an hour overall. I'm so torn about my rating of this place because I really feel the the interior of the building really doesn't do them justice. the level of effort they put into that charger and interaction regarding charging the car before I left and getting me the home charger and the real face to face interactions really makes up for that interior. the face to face service should dictate 4-5 stars. that cluttered interior... hm. closer to a 2 star. if anything changes regarding getting me plates etcetera I'll update this review. update regarding the plates. I failed to mention that I addressed an envelope for the plates and registration (on Saturday) before I left there. I had the plates by the following Friday. I've never received my plates so quick with any other car purchase. these guys genuinely try for GREAT customer service.