I was looking for a machine to begin my landscape grading over the 4th of July. Luckily, I found a Kubota at Premier and they had it delivered in two hours on short notice at 4pm Monday evening. The machine was scheduled to be picked up Wednesday morning and I was told over the phone that I would get up to 16 hours on the machine. Everything great so far. I used the machine for a few hours that evening. The next day, the 4 of July, I began work again around noon. At 4:30 catastrophy strikes and one of the hydraulic hoses blows on the bucket, under a light load. The machine is dead in the water and Premier is closed. No biggie, I figure they can get some one out to fix the machine on wednesday and I can finish my landscaping. The delivery driver, Ryan (great guy) arrives at around 11:30 to pick up the machine. He tells me that he'll have to get the machine back to the shop for repair and he'll talk to Lloyd who will make it right. I spent about an hour helping Ryan get the crippled Kubota on the trailer and waited a couple of hours for a phone call from Premier. No call. I call and talked with a gentleman about what happened with the machine, and he seemed sympathetic. He sent me over to Eric to schedule to get a machine back out to me. Eric informs me that he can give me a 10 percent discount on $195 (one day rental) and he can waive the delivery fee...so now I've just spent $560 for less than a days use. And Premier wants me to spend around $200 (after damage insurance and tax) more to finish what I could have done had the machine not broken. The explanation I got from Eric was that the machine was on site all day until 4:30 and you could have gotten a whole day out of it...Yeah, perhaps if I had started at 6:00 in the morning, the Kubota would have waited until 4:30pm to break down on me, and I could have gotten a whole day in. This made no sense. Not to mention, I had 5 more hours of daylight to work after the machine broke. Eric did offer to pro-rate the 4 hours that I didn't get that evening. $35 bucks, the difference between a 4 hour rental and an 8 hour rental. Well now we're down to $525 for less than a day. What about, the time I could have used it Wednesday morning? I read a lot of glowing reviews about you guys. And I like that your local. This was an unfortunate series of events, with this piece of equipment, and you guys got paid in full. Unfortunately, I'm still going to have to shell out a couple hundred more bucks to finish what I had plenty of time to do. Your delivery driver said you were a good guy Lloyd, make it right. read more
