The reservation reps, remote employees, take all information from customer & assure customer…read morevehicle will be available. Minutes after making phone reservation, actual rental location rep calls & says no vehicles available for next 5 days. Phone reservation rep lied to customer knowing vehicles are not available but promise twice that no problem vehicle will be ready.

I have used this place many times. Each time has been a nice experience. The one thing to keep in…read moremind is that this location changes managers--a lot. I have never dealt with the same person twice. However, every single manager and associate has been professional and friendly. Every single car I've rented has been top notch mechanically--even if the body has some minor scratches.. This is the only car rental agency I recommend.

He sold me a truck in less than 48 hours later I found out the thing had bad fuel injectors and on…read morea Chevy Duramax that's about a $5000 bill so I wanted my other truck back and my money and he refused to give it to me which is breaking Washington state law 48 hour lemon law he basically drag it out past that 48 hours and I ended up having to pay about $2700 to get my other truck back that guy Don is a crook. And I would never buy anything from him ever again Even if it was truly a good deal just because I would not want to contribute to supporting his shitty existence of a human being

I love these people! I had an accident and my car was totaled. They made everything so easy to get…read moremy a new one. Great price, and quick financing. Very kind and customer centered the whole time.

Generally: I went with Budget because U-Haul has priced themselves out of consideration for me($400…read morefor a 5 hour drive and I get to pay for gas! No thanks, U-haul). Budget was about 1/2 that. So I chose them. The initial rental (in Spokane) was problem free. AT NO FAULT TO THIS SPECIFIC LOCATION: I was driving through the Snoqualmie Pass, which is notoriously beautiful/treacherous. It was raining like the rapture, and the windshield wipers were not doing a darn thing about it. The passenger side was fine, but the driver's side was just scratching glass. Going 60 mph, surrounded by big rigs, in torrential rain and wind, in the dark, on twisting roads with no windshield wipers is not my idea of a good time. I pulled into a gas station after the nightmare and fixed the wipers myself. After that, of course, it stopped raining. Also, I needed GPS during this trip. I have a GPS on my phone. but it needs power or it will eat my whole battery very quickly. I was very disappointed to find that NEITHER of the TWO power ports in the truck worked. I found this out, when halfway through the trip my phone died and I was left without GPS. I had to pull over and give my phone to my husband, who was following me in our car, so that it could be charged. AT FAULT TO THIS LOCATION: I explained these things to the person behind the desk. She could not have cared less. She didn't even respond. I had forgotten to get gas on my way to return it, and by this point we were just so frustrated with the process that we were wiling to pay the extra 30 bucks to not have to deal with it. The gas station was literally right across the street. It took over 30 minutes for the person to come back and provide the amount of gas we'd have to pay for. 30 minutes in which were were studiously ignored by the counter person. I honestly don't mind the waiting so much, but the complete lack of concern will keep me from using Budget again for truck rentals.

We made a reservation for a 24 foot truck 2 weeks in advance. Pick up time was scheduled as 10am…read moreSaturday morning. Friday afternoon, Ida called us to tell us that they didn't have any 24' trucks, that they rarely get those and she could offer us a 16' truck instead. We were livid. Ida offered 20 free miles, an amount that wouldn't even come close to covering the 2 extra trips we would have to make. They could have called us at any point in the 2 weeks leading up to our move, but they chose to wait until the last minute. Luckily we were able to find a more expensive truck from another company. Moving is stressful enough, I don't need someone like Ida making it even more stressful by canceling our truck at the last minute. Shame on you Ida. I wish I had checked Yelp before making my reservation, it looks like they pull crap like this all the time!

Scheduled a pickup for 8. Apparently they meant closer to 9. The location seems to be understaffed…read more Waited way too long. Attendant was trying but still. Help showed up and he seemed to not be in a hurry to help. Still waiting at counter. Been 45 minutes

1 STAR is tooMuch!!! SCAMMERS!!!! Do not rent a car from…read morethis place! Someone rear-ended me and I had to rent a car from these POS's, they sold me an insurance package when I returned the car which I did not need of course because my insurance company was taking care of the issue. Moving forward they charged me $900 when returning the vehicle and now I cannot get a human on the phone to talk to get a refund. They also tried to charge me for damage and every other day they've been trying to charge my credit card they can charge my credit card, but they won't give me a refund? Finally talked to someone and said that the refund was in process and still no $$ They are lucky that I have not gone down there and cause a total scene and go public with them. Unbelievable!! Get your shit together!!

Wonderful customer service, always someone there to answer the phone. I had a lost item that was…read moreleft in a vehicle in Seattle, and the car was moved to Bremerton. The staff there was very accommodating and able to help return the lost item. I will say it was a stark comparison to the SeaTac Enterprise who were much more difficult to work with. Thank you David, Cole & team at Bremerton!

The employee at the rental agency filled out the final invoice incorrectly. They charged my card…read moretwice and billed my insurance once. Placed the total as the amount owed instead of the amount to be refunded. When I called customer service, the person I spoke with couldn't speak clear English. She had to be asked repeatedly to repeat themselves. Communication was extremely difficult and frustrating. I couldn't get them to understand the discrepancy even with the invoice in front of them. They appeared not to understand what they were reading or how to apply basic math skills. Responses to my question were vague and unclear. They said they would contact management and send me a corrected invoice. The new invoice I received was still incorrect. The new total showed the amount my insurance had already paid and that's it. Not amount to be refunded, that account was paid off, or now closed. I've achieved nothing, no refund, and back to where I started. I'm stuck dealing with their customer service, AGAIN, trying to get my refund. Who cannot read an invoice, speak clear English, or do simple math. What a mess, do not recommend .

We have used Semper Fi's exceptional car services many times now. They are always punctual,…read morespotless, and ready to get us where we need to go. We love to use them for a trip to a Cheney Stadium ballgame, we have also used their services for our wedding and a retirement party. It takes all the stress of driving out of your outing and you can relax and enjoy the day. I love to use them to go to the airport. It is nice to come home knowing you do not have to deal with traffic on the home. With the exorbitant cost of parking at the airport, why not be dropped off and picked up in style right at your airline doors?

The service was good as far as getting me on time to my destination round trip however I am in a…read morewheelchair and I specified that I am in a wheelchair and needed a handicap van to go to the cruise terminal. I assumed when they said they were giving me a van that it would be a handicapped van it would have a lift to lift the wheelchair in along with me in it. This was not the case. It was a van with the front and back seats with two high steps going up to each of the front and back seats. There was no lift 100 lb wheelchair had to be lifted into the back of the van. In order to get me into the van the driver and my sister's boyfriend had to do a fireman's chair lift to lift me into the seat. I have no complaints about the driver he was great it was just I expected a handicap van especially with the wheelchair and was not told that the van that I would get would not be accessible to me easily.

I was looking for a machine to begin my landscape grading over the 4th of July. Luckily, I found a…read moreKubota at Premier and they had it delivered in two hours on short notice at 4pm Monday evening. The machine was scheduled to be picked up Wednesday morning and I was told over the phone that I would get up to 16 hours on the machine. Everything great so far. I used the machine for a few hours that evening. The next day, the 4 of July, I began work again around noon. At 4:30 catastrophy strikes and one of the hydraulic hoses blows on the bucket, under a light load. The machine is dead in the water and Premier is closed. No biggie, I figure they can get some one out to fix the machine on wednesday and I can finish my landscaping. The delivery driver, Ryan (great guy) arrives at around 11:30 to pick up the machine. He tells me that he'll have to get the machine back to the shop for repair and he'll talk to Lloyd who will make it right. I spent about an hour helping Ryan get the crippled Kubota on the trailer and waited a couple of hours for a phone call from Premier. No call. I call and talked with a gentleman about what happened with the machine, and he seemed sympathetic. He sent me over to Eric to schedule to get a machine back out to me. Eric informs me that he can give me a 10 percent discount on $195 (one day rental) and he can waive the delivery fee...so now I've just spent $560 for less than a days use. And Premier wants me to spend around $200 (after damage insurance and tax) more to finish what I could have done had the machine not broken. The explanation I got from Eric was that the machine was on site all day until 4:30 and you could have gotten a whole day out of it...Yeah, perhaps if I had started at 6:00 in the morning, the Kubota would have waited until 4:30pm to break down on me, and I could have gotten a whole day in. This made no sense. Not to mention, I had 5 more hours of daylight to work after the machine broke. Eric did offer to pro-rate the 4 hours that I didn't get that evening. $35 bucks, the difference between a 4 hour rental and an 8 hour rental. Well now we're down to $525 for less than a day. What about, the time I could have used it Wednesday morning? I read a lot of glowing reviews about you guys. And I like that your local. This was an unfortunate series of events, with this piece of equipment, and you guys got paid in full. Unfortunately, I'm still going to have to shell out a couple hundred more bucks to finish what I had plenty of time to do. Your delivery driver said you were a good guy Lloyd, make it right.

These guys are really great!! They really saved the day for me when I was starting to really…read morebelieve I wasn't going to be able to find a helpful person in the rental business. Mike is just awesome, and everyone else there was also kind and helpful. The exact opposite of my experience at Advanced Egos in Poulsbo (Advanced Rentals in Poulsbo should be avoided at all costs they are so rude). Thanks guys! you made my weekend and I got the entire house painted thanks to the lift I was able to rent!