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    Fremont, CA

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    4 years ago

    Great customer servic you can actually speak to a live person. Easy to schedule. Fast friendly and efficient. Solar Company

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    Williams Electric - featured in monclarion as couple having good effect on neighborhood.

    Williams Electric

    (305 reviews)

    Montclair Village, Oakland Hills

    I had a great experience with Geoff at Williams Electric. I was dealing with serious voltage…read morefluctuations throughout my house--lights flickering, appliances losing power, and outlets reading abnormally high or low voltage. Geoff quickly identified problems at the service connection where the utility power enters the house, repaired the loose connections and grounding issue, and carefully checked the main panel and subpanel. He walked me through everything he was testing, tightened several loose connections, and confirmed there was no heat damage. After his repairs, the voltage immediately stabilized around 121-123 volts, even with the microwave running under load. The lights stopped dimming, the stove stopped resetting, and the microwave began operating normally again. Geoff is clearly a highly experienced, old-school electrician who knows his trade inside and out. He was thorough, straightforward, and focused on fixing the actual problem. He also gave me helpful guidance about the permitting and compliance work that should be addressed next. I would absolutely recommend Williams Electric.

    Extremely unprofessional experience. They were a no-show for the scheduled appointment and only…read morearrived an hour late after I called. The technician walked in without introducing himself, then, while I was writing the check, asked about my cat and started walking toward the back of my house without permission. When my partner stopped him, he came back and unexpectedly put both hands on my face, rubbed my eyebrows, and said, "You have such great eyebrows." I was completely taken aback. The electrical issue was fixed, but the behavior was incredibly inappropriate and uncomfortable. I would not recommend this company.

    Mr. Electric of Palo Alto

    Mr. Electric of Palo Alto

    (14 reviews)

    I had Palo Alto Electric show up to install one NEMA 14-30. I was really clear over the phone about…read morewhat was required and what I wanted. They showed up and I showed them what was needed and where everything was. I had the plug, the breaker and just need 100ft 10/3 wire to be run from the breaker box to the garage about 70 ft of wire total through the attic and down the back wall. So they quoted me a flat rate of $660 on an iPad and I'm like great let's do it. I assumed they would start the work that day but the young man and his associate said they wanted to schedule a different time. I ask what was stopping them from doing it now, 2:30 pm on a Tuesday. He said they need to do a Home Depot run to get the wire. I sad if that's all could you do it right now, Home Depot is 10 minutes from my house. He agreed and I let them start work. 4:30 pm rolled around and they said they had to leave. That they would have to come back another time. At this point, my walls had large holes. I asked if they could come back tomorrow at 8 am and he said maybe, let me ask dispatch. He walked outside and made a phone call. Came back and said the best they could promise was next Wednesday, more than a week out! Why would you start a job stop halfway through and wait a week to finish! It makes zero logical sense and creates what I'd call the terrible customer experience. I told them that was not acceptable and to call me in the morning to let me know if they could make time tomorrow. Otherwise, I'll hire someone else to finish the job. I didn't want to wait a week with a hole in my office walls, which seems like a reasonable request. The next day I heard nothing and had my normal day of zoom meetings, COVID-19 life. After my last meeting at noon, I called them and asked if they had planned to come back and finish the job. The nice women on dispatch said maybe Friday. I was like no I'll hire someone else and we will just forget this ever happened. She said I'll call the worker (Evan) right now and see. I told her at this point I can just get someone else to come to finish it. I called two other electricians and one agreed to show up after his last job and wire the circuit they didn't finish. I then get a call from the owner Tahir who proceeds to be abrasive and aggressive. Not empathetic that his workers left holes in my wall and failed to communicate that they need two days and where overbooked to complete a simple outlet install! Being verbally assaulted by the owner and called a terrible person and how do I treat people that way and shut up and listen. At this point, I really didn't want to have them show up at all. I told him the deal was off and I'll hire someone else. He said his worker lost his wallet in my attic and I'll send them over right now to finish the job. He said it in a way that didn't sound like a choice, I said if they show up and complete the job today I'll call it good. When they show up I open the door the worker tried walking right in with his drill in hand. He didn't acknowledge me or ask me to come inside the house. Not there is a pandemic and we are required to wear masks and practice social distancing or anything, let alone workers in your house. I said I didn't want to work with them anymore they did a terrible job communicating. They asked if they could make it right as they are already drove here and have all the supplies now. I felt bad for these guys, they are just trying to make a living, and while they can learn to communicate better the did drive all the way here. I agreed to let them finish the job and texted the other electrician that they came back and he's off the hook. That leads me to the quality of the work. I don't expect electricians to do drywall but they did a really bad job of cutting and cleaning up after themselves. They took forever and in my electrical engineering opinion did a terrible job. I'll add photos of what they completed to have you judge for yourself. I will not be using Mr. Electrician in the future which is a shame because I'm starting an EV charging company that makes it easy for multi-unit properties to offer EV charging. I have 15 electricians on my list in the Bay Area already who I've used or plan to use as our company grows its partner network. But this experience with Mr. Electric Palo Alto, a four-person company based in Milpitas left me upset and won't be on that list. The owner himself is the main reason I'm writing this review. His behavior on the phone is just unacceptable and I hope people read this review and choose another Electricain. The two reviews they have seem to be the exact opposite experience so I hope this is just an anomaly. You can also lookup C-10 certified electricians online for each county in CA at https://bit.ly/2EbO10l

    Pretty disappointed to have to update this, especially given the great service we had initially…read morewith Mr Electric (Tahir). Tahir and team did a great job helping us with the streetlight update that the Town of LG required, but when we had his team back to help with a GFCI that was constantly tripping, things went downhill. One of the electricians on the team, Brian (no longer with Mr Electric), had to come back 2x and even replaced the GFCI. After 6 months of the GFCI continuing to trip almost daily, I called Tahir back to have his team make good on the warranty of the work. They sent out Juan this time, who replaced the GFCI again, citing the prior one was "old and needing to be replaced" which was surprising given it was replaced by the Mr Electric team! He then started poking around an outlet on the other side of the GFCI (inside the house) as well as the breaker panel. He let me know things were fixed, and if we have issues again to call, but everything looks fine in the panel, so no wiring issues. After he left, I realized the lights in the bathroom and hallway won't turn on, so I called Tahir to see if they could come back and fix it. Nope, they "didn't touch anything in the panel" so this is a different issue, which would be a separate service call. I saw that two of the labels on the panel were marked out with a sharpie (I hadn't done that), so I took the panel off, and noticed the wires going into certain breakers were no longer present, and I have no idea where they put them. Tahir remains adamant that they didn't do anything in the panel, so I guess the wires just disappeared, and I'll have to hire another electrician to find them. 2 stars because they were helpful initially, and were backing the warranty on the work they did.

    EnergyAid - solarinstallation - Updated October 2026

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