I had a complicated battery install, to move circuits to a new main panel and install a Franklin…read morebattery and A Gate. I work in the power systems industry and had lots of technical questions and inputs on the design. My installer, Manny Rios, was deeply technical and knowledgeable about the systems he installed. When he didn't know the answer he knew where to get the information and didn't try to hand waive past the topic. We are still dealing with a few minor issues but I'm grateful for the attention to detail and ability to address my detailed concerns. Thanks!

I would have give 4.5 stars but there was no way to put so I settled on 4 stars…read more I wanted to get the panels installed last year and they promised to install it in 2025. They were great and on time. We had issues with city inspection twice and that's why I had to remove 1 star. Overall, they are great.

We have had an Enphase solar installation for 10 years now, which has always worked beautifully…read more However, due to regular PG&E outages in our area (Fremont, CA), we decided to add a backup battery to the system. After careful research, we chose Highlight Solar (HS) to handle this installation. We chose the Franklin battery, and Highlight Solar came out to handle the installation in Nov 2025. Sadly, we had some serious issues with the functionality of our solar infrastructure, after the Franklin equipment was installed... the Enphase solar monitoring device (called Envoy) started having trouble communicating with the panels, and therefore would disable them. HS made a couple of different attempts to fix this issue (which was delayed when they went on vacation for a month), so I had to keep cycling the breaker for the panels every morning to get the system working for another day. Fortunately, they were persistent in pursuing the issue, and after returning from vacation in late January, Samir came out and spent a couple of hours on the phone with Enphase support, who suggested a possible solution for this issue. HS then had someone come out to implement Enphase's suggestion, and now my system is working solidly and reliably (Feb 2026). I'm glad HS didn't just give up on us; I'm sure they were just as frustrated as we were by this situation. We certainly didn't expect this to take three months to resolve, but it is working now.

We met with multiple solar companies and settled on Highlight due to both the great recommendations…read moreas well as our experience during the initial process. We asked a LOT of questions, then we asked more, and then some more. Ali, our salesman, remained patient and communicated thoroughly via email or phone, and at all hours even after we had signed the paperwork. The installation process was honestly better than the sales process. The combination of Chris (the foreman who found a solution for all our requests) and his team which worked in awful weather to get our project installed on schedule were amazing. Our inspection, and final handoff were handled by Samir, who answered even more questions, and made sure we were fully set up. From end to end we had a great experience with Highlight Solar and will recommend them as they were to us. Pro tips: If you get a battery you will need to store it until it is installed. Your solar data might not show up on the app for 24-48 hours after installation...don't panic, it will show up eventually and you will see the money you are not spending with PG&E.

I was hoping my interactions with this business would be positive, but it was not. I spoke to Jeff…read moreand unfortunately he was unprofessional and discourteous. I provided the necessary information for my solar installation (including usage and current costs), but he was very combative when it came time to discuss my project. He refused to discuss a power purchase agreement, instead he tried to force an outright solar panel purchase, which I made clear was not an option. He offered no apology and no clear explanations about his actions. Free advice: if you are not interested in the job, just say so politely. Don't be rude, discourteous, and unprofessional.

It is late September 2024. And we just saw our latest PG&E bill. YIKES!…read more We got a random door knocker that came by to inform us about solar. I had previously talked to SunRun via Costco and am pretty nerdy, so I had done some homework by now. The door knocker talked about solar and battery storage and gave us a quote. That quote would be better than SunRuns. In my research about that quote, I found several reddit posts about solar and specifically Tesla PowerWalls and their pros/cons and service. One thing that kept on popping up was that the actual battery and system is great, the service and parts can be more miss than hit. But there were these Ask Me Anything posts from a guy named Jeff. He provided great advice to everyone. People with general questions, to people with problems to people that had just about had it with Tesla support. What I took away from that was that Jeff was a great guy, very knowledgeable and very open to helping people, even if they were not his clients. This is the kind of person that I be if I were to run a business and someone that I would want to support. I looked on yelp and found Jeff and East Bay Power Systems. All of the reviews there were pretty emphatic about Jeff and EBPS. I called EBPS and promptly was given a quote. Their number was very fair. So now we're nearly at the end of November and we get another huge PG&E bill. Couple that with the new administration coming in and not knowing if the solar/storage incentives will go away after the new year, I call up Jeff again and not only is he able to source a PowerWall, while other companies said they are all out of stock, Jeff said that if I signed within the week, he would be able to have us installed before the end of the year. We promptly signed and the wait began... All of a sudden, the previously non existent rains started to fall and our install date was getting pushed out. I started to get nervous as I didn't know if we would actually get this installed in 2024 or not. I was anxious about the incentive and would call EBPS pretty regularly. 5 days before Christmas and there is finally a open window. The skies have mostly cleared and it was safe for their crew to be on a roof. The install crew lead by Eric show up on time, panels are delivered and the battery is on site. By mid day, they are almost done. If not for things that were out of their control, they would have been able to complete the whole job within the day. It took them 2. Still, very fast and very professional work. Eric is a top notch installer and lead. Come time for the permit inspection, there were very small things that the inspector found which is pretty typical; those were subsequently rectified and we got signed off. In the interim, there was a hardware issue with the PowerWall. And almost to a T, the interaction went just as I had read so many times over and over again on the various Reddit posts. EBPS came out and did some diagnosis but they were not able to fix the issue that day. It really was a PowerWall issue. So I was told by Tesla, after nearly an hour on hold that they would send a Tesla tech out to look at it, but it could be up to 3 months from now. I kept in touch with EBPS and they were able to secure another unit. In maybe a couple of weeks, they were back out. They removed the old PowerWall and installed a new one in a couple of hours. If it wasn't for EBPS, I would likely still be waiting for Tesla. Just as many of the reddit posts said, it really comes down to your local installer and their customer service and their ability to pull strings over at Tesla. It was at this time that I really was glad that I went with EBPS. Because I got the Tesla PowerWall and gateway, it would be very easy to also install a Tesla charger. I purchased a universal charger and I had EBPS install that as well. That went swimmingly. Other than a few communication issues, and the timing anxiety that was totally out of their control, this has been as all of the other 5 stars have lead me to expect. I would absolutely use EBPS in the future and would recommend them to my friends and neighbors.

I had another great experience working w/ Steve Pariani and Solar Pro. This is my second home…read moreworking with them - and he just makes the whole process so easy and seamless. Happy with the results and just the overall professionalism and attention to detail. Also, extremely responsive and the whole process took maybe a month ? Super fast .. The crew was great - and did a fine job of installing my 24 panels and battery back up system. Recommend highly and will use again as the need arises ..

We recently had Solar Pro Energy install solar on our home, and the experience was excellent from…read morestart to finish. They came highly recommended in our community, and we quickly saw why. Unlike other installers we contacted, they actually took the time to visit our home in person and work with the challenges of our hybrid flat and slanted roof. They were also flexible with our summer travel schedule, finding the right time to complete the installation without disrupting our plans. Throughout the process, they were punctual, hardworking, and handled all of the necessary approvals for San Francisco, which gave us real peace of mind. Steve and the team were outstanding--patient, responsive, and clear in their explanations of the system. They installed 22 panels with microinverters, plus a Franklin battery and Enphase monitoring, and everything has been working smoothly since day one. The best proof came just a week later, when a full-day neighborhood power outage didn't affect us at all--we had seamless backup power the entire time. The whole experience has been a solid success, and we're very happy to recommend Solar Pro Energy to anyone considering solar.

avoid sunrun at all costs! If I could give zero stars, I would. My experience with Sunrun has been…read morenothing short of a nightmare. What started as an exciting step toward solar energy turned into months of delays, miscommunication, and complete frustration. First off, the installation was pushed back multiple times without notice. Every time I called, I got a different answer and a new excuse. When the system finally went in, they forgot to connect it to the monitoring app--so I had no idea if it was even working for weeks. Customer service? Absolutely useless. Expect to be transferred five times before speaking to someone who might help--only for them to "open a ticket" that goes nowhere. It feels like they just hope you give up. Then came the billing issues. I was charged before the system was activated and have been dealing with mysterious charges ever since. Good luck trying to get anyone to fix it--it's been months and still no resolution. Bottom line: Sunrun talks a big game but delivers a terrible customer experience. Do your research and go with a local company that actually cares about its customers. I'm stuck in a contract and deeply regret ever signing up.

Super aggressive door salesman woke me up. Claimed they can…read moreinstall solar panels "using drones". Uhhh, right.

Unreservedly recommend Clean Solar!…read more Had PV Solar installed when the house was built in 2006. Under our existing rate plan (time-of-use, meaning pay high rates 4-9 pm and low rates the rest of the time), and metering agreement (NEMS 2.0), we were selling more electricity (in $ terms) than we were using. However, we will be forced to switch to the new metering agreement (NEMS 3.0) in late 2026, which drastically cuts how much PG&E pays us for electricity we sell to them--we will end up paying money to PG&E. This motivated me to consider installing a whole-house battery storage system to do "rate shifting"--store the excess electricity generated by our PV system in the morning and early afternoon to power the house during the high rate period (4-9 pm). And of course provides energy in the event of a power outage. I also wanted to take advantage of the energy tax credit before it expires at the end of the year. Reading reviews on Yelp, Google, and other sites, I decided to contact Clean Solar along with 3 other companies. Clean Solar was the first to respond and I had a thorough conversation with a Senior Design Analyst, Art Balaoro. He listened and understood my goals, answered my (many) questions and said he would get back to me with options in a few days. Of the other 3 companies, 2 never responded to my inquiry at all! The other one did, but I had to repeatedly reach out to them to make any progress on getting a quote. In contrast, Art did as he said and responded within a week with several options, primarily around which battery vendor to go with (Tesla vs. Franklin, I preferred the latter) and the battery location. Clean Solar scheduled a technician to come out and look at our house: location and configuration of the main panel, possible battery locations, where the existing PV inverter was, etc. Took a lot of photographs and measurements to verify compliance with building codes. In contrast, the other vendor was sluggish to schedule someone to visit, so I ended up sending them photos and measurements from the Clean Solar visit. Because of the peculiarities of my house's main panel, it was going to be more difficult (and expensive) to install the Franklin battery. And although I would have preferred to put the battery inside my garage, building codes would have required a replacement of the entire smoke alarm system throughout the house, also adding significant expense. Art walked me through these issues thoroughly and so I went with the recommended (and cheaper) option, going with the Powerwall and an outside location. In contrast, the other vendor didn't do as thorough an analysis and wasn't aware of these issues until I pointed them out. When I did get a comparable quote from them (exact same system components), it was slightly more expensive than the Clean Solar quote. I started this process in June, and immediately Art said it was going to be a close thing to finish the project before the end of the year--so many people were wanting to install solar or battery projects and claim the tax credit. Art also walked me through the timeline for the whole process and how it would be managed on their end. Based on the interactions I had with him and others, I felt that Clean Solar was the best choice for my project--and my experience bore that out.

This is my second time around with Clean Solar, and they are just as stellar as the first time, if…read morenot better and more efficient. We needed to add panels because we purchase an EV and needed more solar to offset PG&E. The impeccable experience started with Art the consultant, he gave 4 scenarios and explained in detail what each means and provided detail report including all the tech details and break even timing. To be honest, it was too much for me, I really just wanted pricing and how long it takes to install haha but was good to know he has such knowledge and I was confident he is looking out for my best interest. Then we had Patrick the PM, arrived for site inspection on time and courteous and explained the whole process. Then come the impressive installation team Luis, Alberto and Kevin. The 3 arrived on time and with smiles, just overall a great vibe from them. Luis walked me through the installation plan and gave a few choices taking into consideration aesthetics of the house and then got to work. 4 hours later, clean line, fine craftsmanship and symmetrical matching placement from last system is in place and ready to tangle with PG&E (attaching some photos) I really really can't recommend any higher to go with Clean Solar on your solar projects. Seamless is what you'll experience with them. Until next time Clean Solar!

SunVault Solar made going solar incredibly easy. I wanted to beat the December 31, 2025 deadline to…read morequalify for the 30% federal rebate, and Sameer (owner/CEO) assured me they'd get everything done in time. Not only did SunVault finish the installation early--they even secured PTO from PG&E before Thanksgiving. Their team was professional, honest, and efficient from the first consultation through the final install. Because SunVault uses its own in‑house crew (no subcontractors), the whole process felt seamless. City permitting was quick and painless since everything was done to code and they're local to Fremont. Thank you Sameer, Krishna, Vishnu and Yogitha! The system looks great and runs flawlessly. If you're in Fremont (even greater Bay Area) and considering solar, SunVault is an outstanding choice.

Sameer and team are the best. They are very reliable. They completed the solar panel, battery…read moreinstallation and main panel/sub panel upgrades without any hassles. They managed all the permits and inspections very well. Sameer worked together to find solutions when I had main panel constraints. His entire team is very helpful. He has a solid team.

I had an excellent experience with Solar Sesame from start to finish. The entire process was smooth…read moreand well-organized, and the level of service truly stood out. Their team was very responsive and easy to communicate with--any questions I had were answered quickly and clearly, which made me feel confident every step of the way. The pricing was also very reasonable, especially considering the quality of work and attention to detail. Overall, I'm very happy with Solar Sesame. Great service, fair pricing, and truly outstanding customer support. I would highly recommend them to anyone looking for a reliable and professional solar company.

I desperately needed a roof on my house before the rainy season started. I also wanted to get…read moresolar because it was clear that energy prices are going to continue to rise and solar is the smart way to go in this climate. I also replaced my gas furnace with a heat pump, so our electric needs are significant. A new roof with complete tear off and new plywood is a big project. I started by getting a quote from Solar City but they weren't able to coordinate with a roofer. Their leasing agreement (aka PPA) also had some provisions that seemed pretty predatory. I don't remember if Solar Sesame cold called me or I called them, but I do remember that Marcel did a great job of explaining the process. I'm pretty knowledgeable about these kind of projects so I asked somre very detailed questions. When he wasn't able to answer them immediately, he didn't front, he just said he didn't know and called the office for better info. That's the best response. I was a little concerned that Solar Sesame used an outsourced the roofing to a vendor. But given the time constraints, that was a good decision. Also, the vendor they chose, Arts Roofing, was a joy to work with. They communicated well, and when there was a small problem, they handled it professionally and entirely to my satisfaction. The solar panels went up super fast and well. They system was generating power the as soon as the installers were done. Unfortunately, PGE took their sweet time getting the final inspection done. So PGE got some free kwh from the system. On the good side, we didn't start paying for the system until after PGE did the final turn on, so no problem for us. I monitor the system via the PGE site as well as the Tesla app. Those two systems match up perfectly so I am happy with the amount of power being created and sold back to PGE. Also, we had a short power outage in our neighborhood, and it didn't impact us at all. The only reason I knew about it was that PGE alerted us via text. I looked out my window and noticed that none of my neighbors had their lights on. Between Marcel (sales) and Mei (project management), I'm very happy with the end result and the process on this large residential project.

I used Rising Sun Electrify to install a solar battery at the end of last year. I have never worked…read morewith a contractor who has been more responsive and worked so hard to find the best installation scenario for my home. This was in addition to providing the best pricing from ten other installers I received quotes from. The installation went smoothly, and the system has been working without a hitch

Rising Sun Electrify is AMAZING. Josephine is really responsive, efficient, and friendly, and…read morePeter was wonderful to meet as well. I also appreciated meeting Tomas and another team member they had who helped me out. First: Rising Sun was able to respond to me *right away* with an ongoing issue I've had. My home had solar installed by Sunnova (they were contracted with my home builder), which now is going bankrupt. Sunnova hasn't responded to any inquiries I've had, or helped me even see if my panels are working, for months. So, I basically have an orphan project. I called around to multiple highly ranked solar companies in the area, trying to see if anyone could help, but all of them were either booked out until the end of the year, and/or they didn't take on any projects they themselves didn't install. Rising Sun Electrify was immediately confident when I called them and shared they've taken on multiple orphan projects, so this is not a big deal. They were able to come immediately the next day to check on how my system was set up, then sent me a proposal later that afternoon for how to get my Enphase box commissioned. After I confirmed I was good to go with the proposal, they were able to schedule me in just 2 days later. Truly incredible service, fast, and very competent as well. I am so grateful for Rising Sun Electrify! I'd highly recommend them, *especially* if you have any orphan projects that need help.

I can't say enough good things about Simply Solar. I did a lot of research and talked to a lot of…read morecompanies for getting solar and batteries put in my home in San Carlos. It sounded like some people have had disastrous experiences with certain installers, especially the huge national operations - I'm so glad I took those other reviews seriously and went with a local provider instead. Working with Simply Solar was a wonderful experience. Knowledgable, helpful, professional, proactive, responsive, honest, and most important - the system works flawlessly. They let me know of rebates and programs that helped me save more money. These guys are top.

DO NOT DO BUSINESS WITH THEM. This company operates in bad faith and will bait-and-switch you. I…read moreWILL BE REPORTING THEM TO BETTER BUSINESS BUREAU TODAY. We originally chose them a few years ago because they offered free solar panel removal and reinstallation when we eventually needed a roof replacement. The initial install went fine, but trying to get them to honor their contract now has been a nightmare. Bait and Switch: They are suddenly demanding a $3,600 fee for the removal. Even their salesperson admitted this fee was not indicated in our main agreement from 2021, but is now picking apart vague fine print (outside of our contract) to justify it. We have sent the contract over multiple times and asked them to highlight the language where it specifies this charge. Unethical leadership: Leadership is aware of this $3,600 gap, but they don't want to back down. Terrible Customer Service: They are dragging their feet and refusing to coordinate with our roofer, who has been consistently asking for dates to remove the solar. Ignored Emergencies: We explicitly told them we have an active roof leak and asked them to prioritize the removal so we could fix our home. They did not care. Once they finish your initial install, they will abandon you and refuse to give you the time of day. I am reporting them to the Better Business Bureau. If you are looking for solar, be very wary and look elsewhere.