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    Encore Moving & Storage

    2.2 (88 reviews)
    Closed 9:00 am - 5:00 pm

    Services - Encore Moving & Storage

    Out-of-state moving

    Encore Moving & Storage Photos

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    Encore moving truck
    John W.

    Well what can we say about Encore Moving. These guys know how to get a household moved, and quickly! Father of 5 here, relocating for my wife's "prestigious" career. After a hectic year we needed this to be easy! And it was. The reason we're leaving this review is the overall value, its unbeatable. We have moved multiple times and used small, to large companies with varying results. This company not only offered a lower price, but outstanding customer service. 10/10 the Williams family recommends!

    Condition of boxes upon arrival
    Melissa R.

    FRAUDULENT COMPANY - DO NOT USE This company also operates under the Encore moving. Make sure to differentiate between this company Midwest moving and storage LLC and the legitimate Midwest Moving and Storage INC I give them negative starts I would. I never signed up to work with Midwest Moving and Storage LLC but had no choice to do so when they showed up to pick up my things after being subcontracted by the company I did hire. Midwest Moving and Storage LLC (aka Encore Moving, Algonquin IL) is a rogue and fraudulent company with predatory practices with a name so similar a reputable moving company you could say they are impersonating the real Midwest Moving and Storage INC. When booking I explicitly asked what day I should arrange for pick up to guarantee a delivery date of July 6, they told me June 28. they showed up June 29th a full day later, delaying continually hour by hour for an entire day leaving my tied to my house the whole time thinking they'd be arriving any minute. They did not deliver by July 6 as requested so that I could be ready to start my new job on July 10th, instead they showed up 4 days late ON July 10th the first day of my new job which was terribly inconvenient. Upon delivery they advised their truck could not fit into my driveway and I would have to pay an additional $650 to off load to a smaller truck despite the fact I had verified with my complex that this size truck was allowed in the complex. The moving company essentially extorted me for $650 or they wouldn't delivery my belongings demanding the $650 in cash. I ultimately had no choice but to pay it but I did convince them to let me put it on my credit card which they charged twice leaving me to have to dispute one of the charges with my credit card. Additionally when the driver finally arrived he tried to claim that it hadn't been paid and I needed to still pay him $650 in cash but I was able to pull up the charge on my credit card and show him (the 2nd charge didn't show up for a couple of days later) When my belongings were finally delivered the boxes looked like they had been air dropped from a plane, they were all smashed, broken, squashed with my belongings trailing out of them. Many of my items were missing never to be found. Some of my items were missing, and returned a month later including an expensive bicycle of which the movers decided to take a paddle lock and chain from the under-seat pouch and lock the frame to the tire and LOSE the key. I still have yet to have the paddle lock cut off. Many more of my items were broken including my flat screen TV which clearly had something heavy on top of it destroying the display screen. The claim process and website is another scam. The site is designed to clear out all of your entries if you leave the page, requiring you to have to start over each time you navigate away or click the wrong button. I am sure this is an intentional design in an attempt to frustrate users and make them give up. Additionally once my claim was submitted it was sent back for incompleteness despite spending 3 hours completing the details they asked for.

    Luckily and thankfully my other TV made it in one piece. Can't say that for this TV our sewing kit or vanity set& a dented box spring. How?!
    Roy W.

    1. Estimate was nearly $700 less than I actually ended up paying. 2. Movers showed up at the absolute last minute to pickup, stayed later than scheduled- which would have been fine but that meant we couldn't get out "pre-move our inspection" granted we couldn't have replaced blinds or patched holes in a few hours but I have no doubt that we could have relinquished at LEAST $150 of the 350$ in fees we were charged by our landlords. Ok maybe that one's on me, whatever. 3. Moving date was August 9th. I've known that for months. Buuuut I signed the paperwork that said they'd deliver on August 11 (30 days after pickup). Not sure who wrote that but I still signed off on it. I took the 9th, 10th, and 11th off work to unpack my things and have a nice stress free move in period. My things got here on the August 20th. I did call the company to inquire, and they passed the buck onto the department of transportation allowing them 30 extra days to move your things before you can seek legal action/hold the company financially accountable for their delay or anything like that. After telling the driver 2 days prior that he would not fit into the parking lot of my apartment, he mentioned bringing a shuttle. I even called my leasing office to confirm the semi truck wouldn't fit, then called him back to confirm with the mover. Adding in a section here because we got the '24 hours from delivery time' phone call Then had to wait an extra full day because the truck was broken down somewhere near grand junction. Move in day he had little recollection of that phone conversation and told me that my options were the "long carry" or the additional $350 for the smaller shuttle. After hearing the price of the shuttle, the choice was simple and we went with the long carry tacking on an extra ~80$ plus the 75$ for the one staircase. Initially I was told we get one staircase for free. Stupid me I thought that was one staircase at pickup and one staircase at delivery. The movers themselves were actually cool and I can't blame them for our things being damaged- but here's the list of our damaged things! -24 inch TV -vanity set (completely destroyed) -shoe rack -dented corner on box spring -sewing kit -bed frame was/is missing a piece Also the receptionist lady- Desiree is really great and such a sweetheart that it makes me feel bad to give such a poor review. Okay recap. 1. late pickup, no pre move out inspection. 2. Expected things the 9th (move in date) They wrote down the 11th Trucker called the 18th saying he'd be here in 24 hours. Things arrived the 20th. (Side note my girlfriend and I, both listed tenants, work full time in the service industry and have a REAL schedule to attend to) 3. bad service, ZERO follow up calls, no reassurance that our things will arrive/did arrive, clearly an extremely unorganized dispatch/truck team. One time Desiree had a full on argument with a dispatcher about the schedule while I was on the phone. 4. multiple broken things 5. Extra charges stairs, long carry, luckily I didn't choose the shuttle! I understand now the risks of hiring a moving company with my belongings and if you're still reading this- rent a U-Haul and do it yourself.

    Glass shelving destroyed
    Sherri B.

    One star is too much for this company... let's start with trinity relocation , a complete scam, brokered to encore movers. This company showed up 3 hours late, the move was estimated at 3900 and turned into 11,000 dollars! That's not the worst of it.. first available delivery date June 22nd... someone over there changed it to July without my consent. Delivery July 25th! Chicago to Pensacola... the worst is yet to come ... my belongings disappeared ... destroyed... boxes mangled ... unprofessional delivery... no mask wearing... tracking dirt into my home... Communicating was a joke.. I was lied to... and lied to again and again... I have over 10,000 in missing and damaged belongings... no communication... file a claim... I can't get back what they destroyed and lost... never use this company... I will continue to pursue all options to seek retribution for the neglect, sheer disrespect of my belongings that I worked my life for... when picking up my belongings... the movers reeked of marijuana! Upon delivery semi driver said he couldn't come down to street... really? Charge another $750... charge upon charge upon charge.... How do they think they can get away with destroying personal belongings and taking belongings and mishandling belongings and think it's ok.. wrong... no communication whatsoever... DO NOT USE ENCORE!!!

    destroyed bookcase
    Ryan C.

    Thousands of dollars in damaged and lost goods. Shocking signs of neglect and ineptitude. This company is appalling and have no right to be in business. DO NOT USE! AVOID AT ALL COSTS! My family used Encore to move across the country from Chicago to Phoenix. Encore Moving and Storage showed neglect, carelessness, and ineptitude at safely packing and transporting our goods, and failed to communicate vital details to us throughout the process. The entire experience from beginning to end was a nightmare that resulted in thousands of dollars worth of damaged and lost belongings. Working with Encore was easily the worst customer experience I have had in my life, and should absolutely be avoided by anyone who cares for their personal belongings or their sanity. The specific details of our experience was as follows: Packers in Chicago showed up at 10AM and began packing the kitchen. After about an hour and a half of what seemed to be productive and efficient progress from 4 movers, all of a sudden, the 3 other packers disappeared for the afternoon. Occasionally one would come back into the condo and another would disappear. From noon until 5PM, there was one person slowly taping furniture and packing boxes. At 6PM, HALF of our 2-bedroom condo was packed and ready to go. At this point, the whole crew re-appeared and apparently realized they need to cut corners to get this job done- (most of the specific details of this corner cutting would not become apparent until we unpacked). Finally, they finished at 9:30PM. Nearly 12 hours to pack a 2-bedroom condo with 4 men. The process of getting our belongings felt like negotiating a hostage situation. Despite being told upfront that it would be delivered within 14 days of our first date of possible acceptance (something other reviewers point out multiple times as well). We were told our belongings would arrive on August 31. We then had to call the company every single day and received no update. On September 6, we were told that the items would not arrive until the end of the following week, however we received a call the next day from the actual driver saying they were arriving in two days. Upon asking about the sudden change, he told us that "Encore does not know anything. We will arrive in two days". When the belongings arrived, the condition of our items was shocking. Hardly anything was wrapped in packing paper. My iMac computer was thrown haphazardly in a box underneath clothes. A glass lamp was in a box wrapped in one of my blankets (NO packing paper) and it shattered. 7 bowls and 10 plates were pulverized because they were stacked together and wrapped in one piece of paper. My kitchen appliances were tossed together haphazardly in a box with no packing paper. Boxes were smashed and the contents inside were spilling out. A dresser was badly damaged. Kitchen appliances had punctured its boxes and were open to the elements. A large bookcase was completely smashed and had to be thrown away. Coffee glasses were broken and 4 glass storage containers, which were wrapped stacked all together with one piece of packing paper. A bag of oatmeal was thrown in a box open and spilled all over everything in the box. A jar of rice was packed as well and the contents spilled throughout the entire box. This should not have been packed in the first place as no food was to be moved. This is just a small sampling of the damages we've experienced. The way our belongings were treated is completely unacceptable for a professional moving company. Eleven boxes were missing as tagged upon arrival. The driver told us we needed to sign our acceptance document, or else he would not be able to leave, and he was "sure the belongings will show up", but nothing ever did. Missing belongings include: at least 4 pairs of earrings, a box from our baby's room that included lamps, a rug, and a piggy bank with $50 inside, and a Nintendo game system. Also missing is a family heirloom: my great grandmother's china. This is extremely upsetting. This company is appalling, and have no right to be in business. DO NOT USE! AVOID AT ALL COSTS!

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    Great moving company! Thank you for working with me and placing my items in the storage. God Bless!

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    Review Highlights - Encore Moving & Storage

    The driver called me the day before, as well as Desiree, to let me know they would be delivering it.

    Mentioned in 12 reviews

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    Mission 2 Organize - Behind every successful small business is a group of hardworking, passionate people--and this is ours! 
#SmallBusinessMonth

    Mission 2 Organize

    (62 reviews)

    Lakeview

    If Mission 2 Organize is on a mission to change lives, then consider it 'Mission: Accomplished'…read more(for me at least, and for everyone I have already referred them to)! Which is why I am here: to yell my praises from digital mountain tops! I was (very generously) gifted an early Christmas present from my mom of a full day/organizing session with M2O... AND IT WAS THE BEST GIFT I EVER RECEIVED! It is truly the gift that keeps on giving. **Hint hint, people- Christmas is less than 3 weeks away, if you are struggling for ideas. ;-) Schae and Britney were spectacular! They rolled into my place like two boss ladies ready to get down to business (but not in a scary way lol)! They put on a fun playlist and took charge, which is what I like and needed. They let me help (obviously not required, but desired on my part to learn) and taught me helpful tips and tricks along the way to maintain the organization. Best of all, they knew how to prioritize my projects in the order that made most sense, and maximized efficiency and my time with them. Not a minute wasted and no stone (aka leftover crap I didn't need anymore) left unturned! AND, like, how helpful and convenient it is that they haul away as many donations for you as they can when they leave?! At the end of the day (literally), I had the best nights sleep that I'd had in years, knowing that there was (finally!) a place for everything and everything in its place. Not only did M2O grant me peace of mind, they motivated me to keep going and see what I can accomplish on my own with what I learned from them. And the productivity levels on all the DIY projects I've set aside over the years are through the roof! My home is, now, finally the way I want and need it to be- it is first and foremost, my sanctuary. Thanks to M2O! But don't worry, I would never claim to be a 'Master Organizer' like them though- there are still some projects that seem just too overwhelming to undertake myself...like where do I even start?! SO, I've already booked my next session with them. Can't wait for Round 2!

    Our kitchen and bathrooms were touched by angels…read more We just moved into our new condo and let's just say we had more than we thought the space could handle. There was no way we could have unpacked and organized our kitchen and bathrooms over the next few weeks, which is what their team excelled to do in less than a day. Mackenzie was very responsive starting from original quote to appointment day. Because of this they came fully prepared and we feel every minute they used here was optimized to the fullest. It's our first time using this kind of service and Mackenzie, Chloe, Brittany, Mary and Melanie have officially spoiled us for all moves to come. Our home brings us so much joy now.

    New City Moving

    New City Moving

    (1.3k reviews)

    Avondale

    Nick and crew arrived timely. They packed the house content. Moved my belongings with care as many…read moreof my items I wanted packed and secure to be moved to a storage facility. I was so impressed I bought them a cooler with ice and drinks!

    I was quoted $450 for 2 guys and 2 hrs with travel included. My fiancé and I had the items packed…read morefor Alan and his driver. We waited 5 minutes for my building to reserve the elevator but after that, they wanted to do a walkthrough even though I had to submit a list of everything. Fine. The walkthrough took 10 minutes and they said they'd be back with equipment to move however as you can see in the photos, we were waiting 20+ minutes for them to come back up to start. I didn't need much moved and yet it took over 3 hours to load the truck. The storage unit was two buildings down the block and it then took them 10+ minutes to get there. They weren't aware but we were watching them the entire time as they did nothing. Then after arriving at the storage unit they abruptly told me that I have to pay upfront before unloading and hit me with a $900+ bill based on their estimation of how long it'll take to offload. Their response was to talk to Jace (some guy on the phone) while the clock is running and they're getting paid regardless. Jace wasn't helpful at all as I explained the situation and my frustration with this process and the promotion that was mentioned but never offered. I left this experience feeling robbed and frustrated with the lackluster effort of Alan and his driver and I wouldn't recommend their services to anyone. I trusted their rating when I selected them over others but hopefully my experience will prevent a similar situation for someone else. I have timestamps in the screenshots purposely for you to be the judge.

    Encore Moving & Storage - movers - Updated May 2026

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