PLEASE DO NOT USE THIS COMPANY. I agree 100% with everything that Kurt mentioned in the review below and have had a similar experience. My original quote was less than half of what they ended up charging me the day of my move. Total scam to get me in a vulnerable position where I didn't have a choice come moving day. Communication and customer service is non-existent. In fact, I have no idea how this company is still in business. I don't write reviews just to write reviews, the experience has to be horrible or fabulous and this was the worst. Context: I was moving from Chicago, IL to Livermore, CA. I was told over the phone that my move would be around $2,800. Due to the decent quote, we went ahead and said OK. Right before the movers came to my house, I got a second phone call and the quote moved to $3,500. OK, I thought, maybe the first quote wasn't quite accurate. I was told that my things would be picked on on a Tuesday. They didn't show, so we called and they said they weren't coming until Wednesday. This is a huge deal when you are moving across country on a timeline, or moving in general. We had to push back our move date. When the movers finally got to my apartment a day late, suddenly the cost to ship my things was $4,500. What was I going to do at that point, say no? They even tried to get me to pay more money when they had all my things in the truck except for one last piece. This was about the same time that the foreman asked me to put in the paperwork that they started my move earlier so they could have extra pay for that day. I was told I was charged by weight over the phone, the movers said it was by cubic feet. The movers also said I would receive my items in 4-14 days. My apartment was left in shambles. Tape and tape rolls were left all over the place and they didn't even bring all the pieces of furniture I asked to be packed up. We purposely planned a 4 day road trip out to California as with the timeline I was given (4-14 days), I thought it would be perfect. We would arrive, have time to do a few things, and then a few days later all of our things would arrive. After a week with no word from the moving company, I called to see where my things were. I was told they were still in Chicago. I was shocked. I was then told that even though I was told 4-14 days for delivery, they didn't guarantee that and in fact it could take up to 30 days to deliver. This was news to me as when I talked to the foreman the day of the move and asked about the 30 day note on the contract, he said it never takes that long and they just have to say that legally, but my stuff would arrive 4-14 days from the day it was picked up. I mentioned this to the "customer service rep" that I got on the phone after calling 10 times and leaving messages with no callback, and she simply said that he was wrong and shouldn't have told me that. Great. I finally received my things 28 days after we left Chicago. 28 days. During that time no one would talk to me, answer my calls, tell me an estimated delivery date, or respond at all. Because the timeline wasn't what I was told, I was in another country for work when everything arrived. When I got back home, I was greeted to smashed boxes, furniture with rubs and dings, and furniture that had not been put together (other than prepackaging all my items in boxes, wrapping my mirrors, pictures, and televisions, I was told they would take care to wrap my furniture and take it apart/put it together). Around half of my breakable items were broken. This included heirlooms, items from other countries, glassware, pottery, and dishes. A lot of these items aren't even replaceable. I packed everything in these boxes with care. I used towels, bubble wrap, extra padding as I didn't want anything to happen in transport. I made sure to mark the boxes "FRAGILE" and "GLASS/CRYSTAL" so that they would know what they were moving. Clearly they threw these boxes around with no care at all with the rate of broken items I received. Every single piece of furniture is marked up in someway. Some pieces were ruined, some I will salvage despite the scratches and dings. I've already bought new hardware for cabinets due to knobs being broken off. I'm working with their third party insurance company to gather a list of all items that were broken and ruined in the move. I have no hope of ever receiving any money in return. I do hope that this post reaches anyone considering using this company. There were no reviews for me at the time I did research and I hope this prevents you from having the same trouble and stress in your life that I have had. It's not worth it. read more

Rating: (1 out of 5 stars) Before you decide to use Encore Moving & Storage, please read about my experience, which involves not just poor service but outright fraudulent inducement. I chose Encore based on their repeated verbal assurances that my move would be direct, with no additional shuttle service or fees required. These were not offhand comments; they were clear, repeated promises by several company representatives. Here's the breakdown of how Encore Moving & Storage deceived me: Fraudulent Inducement: From the start, Encore's staff convinced me that no additional fees would apply, specifically the shuttle service fee. I trusted their professional assurances, which turned out to be completely false. This deceit influenced my decision to sign the contract, under the belief that the service would be provided as described. Bait and Switch Tactic: After ensuring my commitment, Encore did a complete about-face. Upon delivery, they demanded an additional $350 for a shuttle service they had previously assured me would not be necessary. This classic bait-and-switch was not only unethical but left me in a position where I had to make a quick and inconvenient decision. Monetary and Time Loss: Opting against paying the deceptive fee, I used my own resources to collect my belongings from a location 20 minutes away. The process took me away from my work, where I value my time at $290 per hour, leading to a direct loss of $870 over 3 hours. This is on top of the $740 I had already unjustly paid. Company's Indifference and Refusal to Amend: When I contested the additional fee based on their initial assurances, Encore's response was dismissively clear: "If it isn't in writing, we can't honor that. This is a common fee. Just pay." There was no attempt to solve the issue, apologize, or even discuss a fair resolution. Total Loss and the Case for a Full Refund: Between the money paid and the valuable time lost, my total damages amounted to $1,610. Despite this, I am only requesting a full refund of the $740 I paid, a conservative ask given the full spectrum of losses and the deceptive nature of our agreement. Conclusion: This situation goes beyond poor service; it's about being lured into a contract under false pretenses and then left to deal with the consequences alone. Encore Moving & Storage's behavior is a textbook case of fraudulent inducement, where a business makes false assurances to secure a contract, then reneges on those assurances when it suits them. I urge anyone looking for a moving company to avoid Encore Moving & Storage. Their lack of transparency, accountability, and respect for customers is alarming. Protect yourself and choose a company that values honesty and integrity. read more

I used Encore Moving and Storage LLC to help me move a storage unit that had been sitting in the Chicago area while I live in Florida. I have never used a moving service to do something like this for me, but with my work schedule it was one of the only options. I was incredibly nervous about this move because the unit had a lot of old family "treasures" in it that I was very worried about, but Lee (the sales person) assured me that everything was okay. Imagine my surprise when the price I was quoted was right within my budget and especially affordable. So I went ahead and scheduled the move and set a date. When the time came the movers were extremley nice and suprisingly fast at loading up the truck and making sure that everything was carefully packed and wrapped. They even wrapped things that I would never have considered like the metal posts of a bookshelf - apparently they can get scratched and messed up. I should also mention that Encore had arranged to have my stuff stored with them for a few months while I prepared my house down in Flordia for the incoming furniture. Fast forward to moving day and I was a nervous wreck! What if my stuff was broken? Or even worse? I held my breath waiting for the truck to arrive. I recieved a call from the moving crew, Jefferson, Alfonso and Victor and we set up a time for them to arrive and start the unloading process. I was not looking forward to this. I don't know if you have the same TV company we have here in Florida, but I was not looking forward to sitting around all day waiting for them to arrive. But guess what...they showed up when they said they were going to! I was so happy to see these guys, and all my stuff! Not only were they super fast at unloading everything, but they even set up/assembled the bed and the bookshelf. They were in and out in a flash and I was able to get on with the rest of my day. I was very surprised and incredibly happy with the service that Encore provided to me. I absolutely recommend them if you need anything moved. Thank you Encore! read more

Encore?? More like leave mid-show... These movers illegally blocked my driveway all day without permission. I called the office and spoke to Carrie to ask for a pathway out, then called back a few minutes before their office was to close to verify they were able to contact their drivers since I was seeing no progress being made. She assured me she told them to move. Two hours later, the boxes were stacked even higher. I went to leave and the driver started arguing with me and refused to move the truck until the police arrived. One, if these were professionals, they would have double checked with my neighbors that they had permission to be there. Two, the young man would not have argued with me or yelled at me no matter the situation. Three, they would not have told me to call the police in order for them to move their truck. If anyone knows how it feels to be blocked in or cornered by two men, (one who was a hot-headed jerk); when 'flight' is removed from a fight or flight scenario, you know this was not a comfortable situation to be in. On top of everything else, they lied to the police twice about the situation knowing it was four against one. Since I did not request they be given a citation because I was already late because of them, I still wanted to say that the young man in the picture below is not someone they should want representing their company and not someone you do not want in your home with your belongings. P.S. as he was throwing his fit, he dropped a box of the truck and didn't bother to look for damage. read more

I unfortunately had to hire Encore through Safe Ship after being scammed by another moving company (Van Lines, 0/10 do not recommend). However, Encore was not any better. To start, SafeShip severely under quoted the job and because of this Encore took the opportunity to more than double their quote. Fine. While packing the furniture, I asked that things not be disassembled since no one will re-assemble upon delivery. This was ignored and now I have to fish through miscellaneous packaging to find all the parts and pieces of my furniture. While the crew that packed and loaded everything were more than kind, they did not differentiate between what was going into storage and what was coming to our new apartment. D Day: The driver was over two hours late! Which is a huge problem because I was only able to reserve a morning delivery from 8 - 12. The driver hired three guys to help with moving items into our new place, two of them were okay but one of them has obviously not bathed for at least week. The stench made me gag. Again, the drivers and the movers were kind, hard-working people. But the idiot I spoke with on the phone does not know the definition of customer service or providing customer satisfaction. All of the 1 star reviews are accurate and they still have done absolutely nothing to try and change that point of view. Going as far as saying "she gave me a 1 star review, I'm not going to talk to her". Typical entitled mid-western attitude that I'm glad I'm moving far away from. read more

BUYER BEWARE! We used Encore Moving and Storage because they were assigned to us through a broker. Our house was over 3300 square feet, plus a finished basement and they arrived with a box truck and said they would be finished in 6 hours. Our things did not fit in the truck and they had to come back to finish. Our closing was scheduled for Thursday, the first load was done Monday with no assurance of when they could come back, causing extra stress in an already stressful situation. This was our 6th professional move and by far the worst experience we have ever had. We paid to have our things professionally packed and moved. The lack of care for our things was appalling. Wardrobe boxes were not use correctly, all of our clothes were shoved into the big boxes with hangers that got tangled, things were not wrapped and many things were broken. I have many photos to demonstrate the horrible packing job. Boxes were not labeled, so we did not know where to put the boxes when they finally arrived. Our things did not arrive for over 3 weeks, and we were given a 2 hour notice telling us they were on the way. For the first time, we need to file a claim for broken things, some of which are irreplaceable. We were hoping they would work with us and reimburse us for at least the packing, which again was not professional, but they are not willing to work with us. I could go on, but I will just say avoid this company, there are plenty out there who will do the job right. read more

I recently moved from Wisconsin to Nevada and I used Encore Moving and Storage. Overall, they are a great company and a terrific value. I was contacted by a sales person named Lee and he was very friendly and helped me to figure out how much the cost of the move would be. He was very upfront about charges for packing and additional services like protection of my TV's and glass tops for my furniture. I updated my inventory with him a few times and he always advised me about any price changes because of my additional items. On the day of the move I was contacted by the driver who showed up on time with a truck with the Encore logo on the side. The movers were very friendly and worked hard to prepare my things for the move. They took great care of my furniture with blue thick blankets. They told me to expect delivery of my things in 7-14 business days in Nevada. I was happily surprised to get a call after only 12 days that my belongings would arrive the next day. I was in constant contact with their customer service representative while my stuff was in transit and never had a problem getting a hold of them or getting a call back. All in all, the move went great. They made it as stress free as it can be moving half way across the Country. I would definitely recommend using them to my friends and family. Thanks for making my move affordable and stress free as possible. Encore guys are Great! read more

I learned my lesson my last move , unknowingly using a broker. This time I went directly to the moving company. ENCORE. Desiree the General Mgr. was a dream to work with. Very professional and on top of things. The estimate was very fair. I added a couple of items and they barely charged me anymore. The packers were THE BEST! Took a lot of care. Although I did end up with a few items damaged - it was the best move I have experienced. The crew that unloaded the truck at my destination was also very professional and personable. Be sure to always pack these guys some food,snacks as they drive long distances and need nourishment. Tipping is always appreciated as well. They are worth it! I come from the service industry and know this. I have already referred a colleague of mine there in Algonquin. Encore is definitely who she will call she said after I told her about my experience. Whatever you do do NOT answer all the spam that you will receive when trying to find a moving company. I had a couple of fellas try to convince me they were not brokers and that they had a 5.0 rating with BBB. When I checked myself, they did not! So do your homework!! Do not believe a word they tell you. I researched considerably and then found Encore! read more

Never in my life have I had such pleasant dealings with a business that I felt compelled to write a review, so I'm going all out on this one. I thought dealing with shadiness, changing prices, theft, and tardiness were a staple of most moving companies. Then I hired Encore to move me and my family and I was more than pleasantly surprised. These guys are super professional and a dream to work with in comparison to any other mover I've ever used. Some reasons as to why working with them was a pleasure: A. They wrapped everything we owned so well I could have thrown my china into the deepest part of the grand canyon and climbed down and had a tea party. B. Not once did the price change. Most movers will bait and switch and play games and all that - not with these guys, model americans that could make Abe Lincoln look like a compulsive liar. C. This one is a little unrelated to business practices, but when the truck arrived at my new residence - 2.5 hours early may I add - pretty sure they were playing Free Bird by Lynyrd Skynyrd and I knew immediately I'd never even think about using another moving company. HIRE THESE GUYS! Thanks Encore!!!! read more

I have a suspicion about some of the negative reviews. I used a broker who hired out Encore. The broker, Long Distance Movers (if anyone is comparing), was absolute scum and lied at every turn to me. Encore, however, was my saving grace which is why I'm wondering if some of these reviews are of a terrible broker than this phenomenal moving company. Allison and Brian were spectacular at communicating with me when LDM didn't. Allison especially worked with me to talk me down a ledge and calmly explain what was happening. I don't think I would have stayed sane through the move without her! The pick up driver and helper were beyond amazing. They took great care of everything and I felt confident about watching my stuff leave with them. When my stuff was dropped off, everything was carefully brought in. Only a glass mug arrived broken and that was due to my terrible packing skills. They really were so amazing and the negative reviews astonish me. I would happily recommend them to any of my friends and hope you'll skip a broker and go straight to them! Tell Allison that Colleen sent you! ;) read more

Our move from The Tampa Bay Area to Northwest GA started with Gulf Coast Van lines in Tampa. They coordinated our move by picking up our items promptly date and time as was indicated. Items were wrapped, packaged and cushioned. The team was very professional and polite from the beginning. Follow up was excellent. Our items were transported from FL to GA by Encore Moving and Storage, LLC. The two men who arrived with our belongings were Pierre and Abe. They unloaded items at our house in Marietta, GA and then took the remainder of the items to a storage facility about a mile down the road. Abe backed that 18 wheeler into that storage facility in a minute. They unloaded our items into the storage unit while I watched. In the entire move from beginning to end, we were very pleased. Nothing was broken and my wife's prized furniture was not damaged in any way. Pierre and Abe were wonderful, professional and polite throughout the delivery. Thank you Gulf Coast Van Lines and Encore Moving and Storage for a job well done. To Pierre and Abe of Encore, our sincere appreciation. Thank you. read more

My wife and I just relocated from Chicago to Las Vegas using Encore moving and storage. My contact salesperson was Desiree. She immediately made me feel like this move, which I was dreading, was going to be o.k. She was knowledgeable, understanding and very soothing to work with. It took a really short time to get my pricing and I signed the contract quickly. She was great!. The day of my move, the foreman, David was equally great. This was really stressful, moving years of things, but David and his crew were great. They actually had to reopen boxes that had items that I needed to take withe me instead of the movers, because I left them laying out and they had packed them, as I forgot to tell the movers to leave these items. They unpacked this with a smile. As long as you read the contract, as you obviously should, there will be no surprises. Its straightforward. My experience overall was beyond friendly, professional, and straightforward. Thanks to the people I mentioned for making this a great experience!! Thanks again Mark read more

Very bad experience they were hired by the moving Co phoenix transportation to move my belongings and I was told phoenix don't hire contractors they do their own moving come to find out that was a lie. I also found out that phoenix was going out of business due to me having problems getting my belongings delivered at quoted price. When I finally get them to deliver my belongings Encore/Midwest moving & storage they had wrapped my leather furniture so tight it damaged it real bad crinkled /wrinkled it beyond repair. I will never recommend them this was my first and last experience with any moving co. I have pictures if I can post them I will. Good thing I taped my boxes so good they couldn't go through them like others have said they did. I see they responded on Google but if you reviewd/have my file why should I contact you. If you want to resolve this by compensating me fairly for damages you have my contact info don't make it seem like you have done nothing wrong and tried to fairly compensate. You know it's worth more. read more

8/19/17 pick-up in CA, supposed to be in VA 9/1 (Sales rep, Kevin assured date). 9/1 no delivery; each call stated truck en route. 9/4 after multiple calls, receive email from Kayla T stating ENTIRE TRUCK stolen from Las Vegas 8/28. They never said belongings would sit in Vegas. Belongings missing for TWO WEEKS, Midwest didn't notify me! NIGHTMARE -- police reports filed, weeks of unanswered messages/emails. All requests for claim forms ignored. 9/13 Kayla T calls - truck recovered, all my belongings found (LIES). Two more weeks; unanswered calls; detective threatens Possession Stolen Property Felony charges. TWO MORE WEEKS PASS. My husband finally gets owner; 10/11 LESS THAN 50% brought back to CA - ALL VALUABLES/ELECTRONICS GONE. Many boxes opened and retaped. Midwest refuses to refund money! Midwest stores in trucks ON STREET IN VEGAS; NO GATE, NO SECURITY, NO SURVEILLANCE! Multiple companies use same trucks/location! DO NOT HIRE MIDWEST MOVING, ENCORE MOVING, EXECUTIVE or WEST COAST MOVING, REVOLUTION MOVERS. read more

Please do yourself a favor and do NOT use this company. We moved from Chicago to Las Vegas and though we did get our stuff within a reasonable time frame we had a lot of broken and missing items that were blatantly stolen. As in riffled through and pocked out! STOLEN newer electronics (TV soundbar, PS4, expensive Bluetooth speakers,iPad), nice set of kitchen knives.. a commemorative silver spoon missing out of its box. BROKEN bicycles. BROKEN bed frame. Of course you could file a claim with their third party service however what they don't explain to you at the time of signing is that you basically signed your belongs away for 60 cents a lb. Rendering it not worth the hassle for what you might get back. It angers me that a company is regularly taking advantage of people and I only wish I read the Yelp reviews prior to using the service. With other options out there, please don't give these criminals your business. read more

Please do yourself a favor and do NOT use this company. We moved from Chicago to Las Vegas and though we did get our stuff within a reasonable time frame we had a lot of broken and missing items that were blatantly stolen. As in riffled through and pocked out! STOLEN newer electronics (TV soundbar, PS4, expensive Bluetooth speakers,iPad), nice set of kitchen knives.. a commemorative silver spoon missing out of its box. BROKEN bicycles. BROKEN bed frame. Of course you could file a claim with their third party service however what they don't explain to you at the time of signing is that you basically signed your belongs away for 60 cents a lb. Rendering it not worth the hassle for what you might get back. It angers me that a company is regularly taking advantage of people and I only wish I read the Yelp reviews prior to using the service. With other options out there, please don't give these criminals your business. read more

We first made contact w/ Encore after doing a quick search on the internet for moving companies out of Chicago. Desiree returned our call within 15 minutes gave us a rough estimate of the move. After doing some comparison we chose Encore and I'm grateful we did. Their estimates and timeframes were accurate. We had some really heavy items we had to pay extra for, and they had informed me ahead of time. Pete was the foreman of the moving crew and he was professional, explained the entire process before he started. Overall my family is pleased with the value, and the service we received. After reading some of the other reviews on here we were worried about damage and loss but that was a non-issue. Relocating my family to the pnw was much less stressful than I had anticipated. We will definitely be recommending these guys! read more

Encore moved my family and worldly possessions from IL to NV. I was concerned after reading the reviews, and we decided to do the packing ourselves. Saved some coin doing that. Desiree was always in touch, she made this review a must do on our end. We will definitely be recommending them. I love small businesses that compete with the big boys, and we decided on Encore over their big name competitors based on price alone. They offer big value. Period. We won't be moving anytime soon, the warmth of the southwest is "it" for us. Almost none of our furniture was damaged. They used blankets for our larger items. The move guys were professional and punctual. Did have to play phone tag at one point, but service was spotty. All in all. Great value. Browne family recommended! read more

In summary: Lost $500 worth of my belongings Sent me to a 3rd party claims company for refund 3 months and 10 calls later I am offered $198 for lost items Tried to call in advance 2x to see what the stair fee was, no response. Day of move they try to charge an extra $500 for stairs. Tried to charge us for 10 flights when we live on the 5th floor. Got a mistaken call from their customer service rep thinking I was filing a law suit- NOPE! Must have been another one of your highly dissatisfied customers. It's disappointing how little accountability there is in this VERY broken industry. Wish I would have saved the $3,000 and moved myself. Customer service rep- spare me the response unless you wanna pay in full for what YOU lost Byeeeeeeee read more