As many already wrote. The administration and their communicative skills are horrifying. They never answer you email, they pretty much set you up for failure, by never letting you know ahead of time how things are going to work. Never an explanation, and everything lays on the shoulders of the poor people on the chat that try to help as much as possible, but always trying do damage control more than prevention. No one to help you navigate this process. Even if you try to contact them ahead of time, the administration NEVER answers. You would think that after spending $2400 for one month they would make the effort to send an email before major requirements, but no, nothing at all. You might think to save time with their fast tracks, but with their disorganization, you are just getting stressed and getting slowed down by their incompetence. Teachers are great and helpful. But they are not in charge of the system and the program, so have limited access in helping with the steps outside the lecture. And all of this is coming from someone that so far completed the class with no major issues and no failures. So it's not the retaliation of someone who did not make it. But just REALISTIC facts about this institution. read more

TRUST THE REVIEWS. COMPLETE SCAMMERS. They advertised a Peoria class starting today. And nobody during the time I was enrolled reached out to tell me that the Peoria class doesn't even exist!!! I had to reach out to even clarify, and on the chat box they told me I had to goto Tempe that day. Are you kidding me? Talk about FALSE ADVERTISEMENT. Nobody reached out and the website didn't say anything about this. There are so many typos on the website and the online platform. Very unclear. DO NOT GO HERE. They won't give me my money back. They won't even allow me to speak to anyone in person or a manager or anything. SCAMMERS read more

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Horrible just like everyone else says. I never ever leave reviews but had to for this. Its superrrrr unorganized and there are no instructors so you will be trying to learn how be an EMT over zoom. The admin team sucks. The poor instructors that do show up seem also frustrated. I feel scammed for forsure and feel like I wasted alot of my time. I am super upset. read more

This is my second time taking the course with similar admin issues. Unless this is your only option for some reason, just go elsewhere. SO, if you've gotten this far on the review, you will pass IF: You apply yourself, start on time, and be present. HOWEVER............the odds will be stacked- Even though they will gladly take your $$$$, you might not receive your course material, hand-outs, schedule, or even have ORIENTATION until (who knows). For me, it wasn't until days into the course. Day 3 of a 15 day boot camp course, and I am locked out of access to the exercises. I should have completed all quizzes and tests for Chapters 1-10 by now. Mid terms are next week, but here I am on the phone with admin at 7pm, trying to get admin to finish their side of ENROLLMENT. -It is incredibly difficult to play catch-up due to the nature of the material, and everything needs to be completed chapter by chapter in succession. The customer service is a very team, like 2-3 people, so you have a 1/3 chance of getting someone helpful. The CS team has a VERY limited scope and can't perform 90% of requests without escalation. -More hoops. It seems like as soon as the CS team has a reason to, they say "Ill get back to you", or "Ill revisit it in the morning." but do you think they actually do? I mentioned, this is my second class with EMSU, so Im aware of a TON of stories from my peers about their frustrations in CA and in AZ. At this point, I believe all of the other reviews too. read more

HORRIBLE. horrible. horrible. do not waste your time or money. there's way better certification programs out there. research it and don't try to take the easy road with this program. it's run by AI and instructors are only good thing. but they can't help you with anything else. bc AI runs it. Wish I could give ZERO STARS read more

This summer, I completed the EMSU Fast-Track EMT Course! I won't lie, the bad reviews are not lying to you, but if you are like me and already enrolled in the non-refundable course do not worry there is hope for you! What this company lacks in administration skills, they make up for in instructors. They bring in different instructors day-by-day so it is give or take whether you will get one who will just read off slides or really get into some real-life experiences they've had as a paramedic. Either way, you WILL learn the material you need if you are someone who can self-study an online course well. If you are truly dedicated to getting this certification, you will get it. You just cannot expect the admin to do any of it for you. ESPECIALLY when it comes to scheduling your ride-a-longs towards the end of the course, you must email them (maybe once every few days), until they can no longer ignore you. That being said, always be polite and patient with them and they will be receptive. AND the ride-a-long was pretty cool (nothing to be stressed about). Lastly, just stay hopeful! I was a pretty good student, polite to administration (but also persistent), and I was able to get my ride-a-long scheduled a month after completing the course. Then, passed the NREMT shortly after. TAKEAWAYS: - Be a good student! Practice your skills extensively, and take those practice NREMT questions on Moodle, they will actually help you for the NREMT! - Be persistent but polite with administration, do not give uppp! Email, email, email. Especially in scheduling your ride-a-longs. - Lastly, you got this - if you've read all the way here, you are probably a pretty motivated student. Stay positive and remember what you are doing this for. Take it from me, it will all be worth it! :) read more

I'm currently a student here in Tempe Arizona. this school is probably the worst education facility I've ever seen. disorganized, unprofessional, disappointing. the instructors (except for 2) are all lazy. please don't do what I did, and ignore the bad reviews. DO NOT SPEND YOUR MONEY HERE. read more

EMS University looked reputable at first. Once enrolling in their program and paying in full (required to access the web based content) I realized that their log in portal was nonoperational, their links associated with the program were also non operational. I checked reviews and found that they engaged in predatory business practices and opted to request a refund within the stated 3 day period. I requested the refund and never it come through. I reached back out(all emails are documented) and they confirmed that the refund had been requested within the appropriate timeframe. Still no refund. I reached back out again and was assured that there would be a refund by the 24th of March. Still no refund. They have stopped responding to me and I see now that there are several complaints similar to mine across several platforms online. It seems as if this business is engaging in a litany of shady and predatory dealings. read more

BEWARE - SCAMMERS!!!! incorrect and misleading information on their website. Having a lot of trouble getting my refund. Have reported fraud to hopefully get it disputed. STAY AWAY - scumbags! Charged $2045 without permission or authorization. Stay away!!! read more

Go somewhere else, seriously. I warned you. 1. The administration is so slow to do anything it'd be impressive if it weren't obnoxious. The administration does NOT communicate with the students and when they do, it is slow and often unhelpful. 2. The equipment is so old and unusable you won't get even the most basic experience--seriously, you won't even learn how to take a blood glucose level (which is absurdly simple) using real equipment. 3. The information the administration forces to be taught is often irrelevant and sometimes straight-up wrong. EMS is a field that evolves rapidly and these guys are decades behind. 4. Only a few ambulance companies (I believe 2) are even willing to work with these guys which means if/when you do get your ride-along they overbook you (too many EMT trainees, not enough ambulances) and you will drive hours just to get to the site. That all said, most of the paramedic instructors are very competent, too bad their skills are made useless by a company like this. read more

The bad reviews are correct. If you take the fast track course there is a good chance that the Admin (Based in Houston I believe) will mishandle everything and you won't even get to take the NREMT until 3-4 months after the class is over. So you might as well take the cheaper semester class. A lot of the trouble is the Admin. But even then the class is basically self taught. It has that reputation amongst the EMT community here of being a self taught class. My very first day, the instructor quit and said, and I quote, "I don't support stealing peoples money". And thats why he quit EMSU. I can't make this up. The Admin loses your documents and then reach out to you over 6 months later saying you never submitted them. All while you provide screenshot proof that you submitted it and it was graded. I was even approved to take the NREMT by them because I submitted all documents. They will also stonewall and gaslight you for months, when you confront them with their lies, they will stop responding and I guess they hope it goes away. read more

Do not waste your time and money with EMS University. I'm currently taking an EMT course, and it has been awful. You will be stuck in zoom meetings because they don't have enough teachers. You won't get hands on skills or accurate training. You will have to teach yourself most of content. Do not spend a fortune on this awful joke of a program. read more

I canceled before my class started and I kept on asking for an confirmation email saying I canceled and I would receive a refund and it's like rocket science to them it's impossible to do a refund with them. They are all foreigners who can hardly speak English this program is a scam do not sign up. I reported it fraud to my bank read more

DO NOT WASTE YOUR MONEY!!!!!!!! The entire course was online because they could never find a teacher to come on campus. THEN, at the end of the course and was time for finals, They expected you to do the skills final with absolutely no skills whatsoever! Customer service gave me the complete runaround promising me that they would find a skills class for me to sit on and never did! After repeatedly begging them for updates. Then come to find out they said it's too late and I would have to retake the course! Everything is very unprofessional! Now they refuse to give me my money back! They said I can retake the course but I would have to pay the $150 transfer fee. Absolutely ridiculous! I am filing complaints with the Better Business Bureau, the Board of Education, and taking them to small claims court ! I can't believe they just let me spend all of that time and didn't want to see me succeed! Not to mention, Linda, one of the admin is extremely rude, condescending, and does not care about you at all! I was made to feel that it was my fault there was never any on site classes. And don't even get me started on some of the online teachers! This whole course is a joke! and trust me, I am not the only student with many complaints! read more

Attention all future Students DO NOT USE THIS COMPANY, they will steal your hard earned money! Following a disappointing experience with this company's unprofessional service, I cancelled my course 48 days in advance. Although they indicated a refund would be issued within 30 days, I have yet to receive it. This company's practices are highly questionable. Please go elsewhere. STUDENTS BEWARE! read more

Recertified twice with this company, first portion is all online and second portion is in person. For me the process was simple and easy, I don't know why people gave it one stars it might be just different people handling their administration in Texas, but here in CA Bay Area, as long as you do the lessons and read the instructions the instructors will help you once you're ready to do the skills tests. I think i'll recert with them again for a third time if I find a cheaper place to do it then I'll go there... read more

Sketch from the beginning. I enrolled my husband for courses starting on the 18th of August. Started receiving random emails and texts welcoming him to the August 4th class. I sent over 6 emails the week prior with no response. The morning g of his "August 4th" start date we tried the chat option to no avail, the chat just abruptly ended when they were "checking into his enrollment." All the phone numbers they had listed hang up on you after the second ring, so I'm totally convinced this is a scam. I immediately called my bank and had the entire tuition reimbursed under a fraud charge. The school we ended up enrolling him in had heard the EXACT same stories from other students so buyer beware. READ the reviews and DO NOT enroll here. Don't be an idiot like I was. read more

If you are currently exploring EMT programs, keep looking. This program doesn't help students schedule ride alongs. Paid for the fast track and it's been over 60 days since the last day of classes. The admin lacks professionalism and doesn't respond to emails. Filing a complaint with Arizona DHS about the integrity of this company. Please don't ignore these reviews, they are accurate. I wish I had checked Yelp first! read more

I like the convenience of the course and the refresher of the more in depth skills. I do wish some of the lessons were in person.

I dropped this class after 3 weeks when I realized it was a total money grab, unorganized, and I continued to hear negative things from people around the organization. Although I liked the instructor because he was brutally honest this was a self taught course I watched them drop people on a whim. I was passing this course and every exam through the first 15 chapters but could not get onboard with the possibility of wasting money and time should I fail a pre-test and get dropped with no return. I dropped this class on October 30th with a confirmation I would receive a 70% refund no later than November 30th... Even though that seemed lengthy I waited. I did not receive the refund. I was told after constant outreach on the 15th of December my refund was approved and I would be receiving by the end of the week.... Its now January 5th and I have not received any refund which was clearly stated in the contract and they will not communicate either. They've since removed the ability to leave a Google review.... Stay away from this place you will waste your money, time, and give your efforts to a group that doesn't give a dam about you as long as they get that enrollment fee. read more

Should allow negative stars. Here comes my lengthy review after all the non-sense the school has put my entire class through. I will say there is only 2 instructors that are worth more than working there. So here it is: This school charges around $1600 dollars for the weekend accelerated. Within that amount they are supposed to provide you a book (which ended up having to be purchased online), and a portion of that money goes to your externships. They require all your vaccinations, which isn't a problem, IF YOU DO YOUR EXTERNSHIPS. The supplies they expect their Instructors to use are outdated and destroyed. The lesson plans that are taught do not go into depth on a majority of the subjects you're supposed to be taught to be a successful EMT in the field. This school swindles you out of your money because for the price that is paid in tuition, it should cover and be incorporated into getting new supplies / and teaching material. This school does not do the externships that they boast in their curriculum that you have to get your fingerprint card, drug test, and a plethora of other unnecessary crap that shouldn't be required if it is not going to happen. On that note, if you pay for a school, shouldn't you be in class actually learning and interacting with the tools and instructors to have a better learning environment? Not here at this school. In fact most of the 8 week "accelerated" class was via zoom. If I wanted to learn from slides that anyone with a normal vocabulary can learn I would've just looked to YouTube. Oh wait, I did. I would advise learning from "The Paramedic Coach" than trying to teach yourself from slides and outdated information contained within them. If getting a hold of the administrators for anything school related (if you so choose), whether it be through email, or the student portal, good luck! I'm still sitting with emails and student portal messages left unanswered since the first day of class MONTHS AGO. Furthermore the person I wrote a message to I saw in person never acknowledged the message that was sent and when it was finally answered (2 months since I graduated) I was met with hostility. The thing about it is, I had supplied documentation and uploaded everything this school had asked me too at the beginning of class and is since still "submitted for grading". Continuing with communication issues; the weekend my class was supposed to graduate, it was pushed til the following weekend because they don't have the instructors to teach that school. Also trying to get a hold of somebody to figure out if you should waste the gas to go in person is nearly impossible. If that doesn't say anything about this place then how can I make it more clear for you, reader? This school is a joke and to all of you currently attending this school, I hope they don't lose their accreditation before you take your National Registry. Take your business elsewhere and award yourself a better educational institution such as Phoenix College, GCC, or Maricopa Community College. All these avenues are a better option for the money this school charges for their subpar curriculum and leftover dysfunctional supplies they insult their seasoned instructors with. Good Luck EMSU with the current path you've paved with leftover glass shards, toenail clippings, boulders, mannequin heads, etc..., or anything else that makes a rocky road for students that should be able to look to you for their educational needs!!! You should refund your current students 75% of their tuition (being moderate so you can use the other money to buy supplies) because they're getting less than half the success to be a prudent EMT that they deserve. P.s. should I submit this review for grading as well? read more

EMS University - CPR Classes Near Me - Tempe, Arizona

I loved my class and instructors Chris, Craig, & Mark. (I wasn't Too fond of the female) It was amazing having the real experience and stories tied with the class lectures. ALL the Material can be purchased at a cheaper rate, and used as well. (I saved $200. Thanks to Amazon) One thing I will say. Administration is a joke. I have never been so stressed out with communicating with administration. A) the office is out of the country, it's based in the Philippines. B) when requesting any type of information, they take forever to respond. C) the 30 minute wait for a 2 minute conversation was not fun at all. D) won't do anything if the class isn't paid off. It's more of a so sad too bad kind of situation. E) if you need to communicate with your instructors then you need to contact them on the side not through the customer service. I hated the disorganization handled by administration, the fact they don't really keep tabs on who passed or failed. I for one failed when I should have passed. To this day after completing my assigned course, I STILL get emails asking how I am doing as an EMT when I didn't pass. Which is extremely rude. -most Material was broken and old. Or No longer working - the calendar was not up to date and shifted all the time! - most of the paper material DIDNT apply to what we were talking about. - the location was shady One of the instructors felt he should be brutal with students to give "real" life experience so they felt they needed to call us out individually. I know I was targeted a lot and it made me uncomfortable. Then my classmates would tell me when I wasn't there this instructor would talk badly about me. Which I brought it up to an admins attention and they brushed it off. The class was all over the place. The website sucks. I ended up learning most of the techniques, and the tricks, to help me were YouTube and Spotify. I don't recommend this place. If you want half the job then this is your place. read more

EMS University - CPR Classes Near Me - Tempe, Arizona

I attended EMSU EMT fast track in October of 21. As they say, you get what you pay for, and it's one of the cheapest courses in the valley. Their equipment is old, instructors don't care. Got the feeling that they are only in it for the money. I observed a general attitude of get 'em in and pump 'em out with the bare minimum requirements to take the NREMT. Barely any skills labs, simulated clinicals are a joke, as are the lectures. The only saving grace is that this school does use the best EMT textbook. Chris is the only instructor that I liked, and he made it somewhat enjoyable. Go to Lifework, their program is infinitely better and actually prepares you to provide the best patient care possible while working as an EMT. Now that I've been working for a while, I can say that this program did not adequately prepare me for the real world. read more

We reached out to EMS university to have CPR and First Aid training for our company. We reached out 8-10 weeks in advance of when we wanted the training to take place. We gave several dates that would work. There was a lot of back and forth to schedule but we finally set the date 3 weeks beforehand. We were required to pay for the training upfront. One week before our date we were informed that there was a family emergency and the instructor could not make it. They reassured they would help find another date to come out and only offered Saturdays (our company is closed on Saturdays). After a few days I called to ask for a refund, was connected to a gal who was working from home and had quite a few distractions going on. It was very difficult to hear her and she reassured my that someone would call me later that day. That call never happened. About a week after that our admin spoke with Summer On May 30th about the refund. Summer assured her that she would talk with the accounting department and expedite a refund via check. We are still waiting. I would not recommend this company based on our experience in trying to schedule with them. read more

I was a fast track student at EMSU and was top of my class. I worked very hard and sacrificed a lot to keep up. I had a very positive experience with the instructors and had really wonderful relationships with them. The main struggle I had with this school was with the administrative side of things. I gave this school everything but received little in return. Deadlines and communication were unreliable at best. The school has a lot of room for improvement and I think the first step towards that would be a little more oversight of the branches. After my course ended I was left waiting for two months to be scheduled for my externship (a requirement to take the NREMT). I found this deeply frustrating and disappointing. I took this course because I valued the speed they offered. However, the suggested speed was deceiving. For those two months there was very little communication or sense of urgency from the administrative side of things.There are definitely some serious flaws in the system regarding the students voices being heard. however, when the issue did finally reach the interim administrator, she was very quick to resolve it. I do have faith or at least hope that these issues are currently being addressed and will be worked out before any other students have to go through something similar. read more

Horrible communication. Blames a "new" system they know nothing about which leaves the students lost and confused. A "fast track" class isn't fast. Blames others for scheduling issues. Go somewhere else where you'll get actual support. read more

This is the second time I have gone through EMS University to recert my EMT. This is a great course and the options for dates are plentiful. The instructors are kind and knowledgeable, and the support staff is also very efficient. I will continue to use EMS University. read more

Instructors are okay, one of their best instructors quit recently. Don't go here if you want to get your EMT license quickly and efficiently. The administrators at this school are unresponsive and are unwilling to do their jobs for you. Overpriced class for what you are getting. I highly recommend going elsewhere. read more

This is the course review or the TEMPE location. Let me first of state that I have attended a community college EMT course in Flagstaff about 6 years ago. That was a fantastic course. I found EMSU and Uniteck. I chose EMSU because they were cheaper, offered just the course and seemed to be straight forward 4 week intensive course. Day 1, everyone in the class begins instructor comes in, goes through the slide shows, doesn't really "teach" just reads the slides. Day 2, same teacher same things for the slides except he says well we are done early with the slides. Says well since we are done you all can leave and get the online work done yourselves at home. day 3, we find out that the teachers was asked to not come back. This was just the beginning of multiple inconstancies and issues that would come about. During the course of the next two months. Fast forward to the end of the course. We finish the class Feb 4, it took over a month for my class to receive the ability to get cleared by the program director to take the NREMT. After emails calls, them telling us the program director had "family emergency" that was told to us in the beginning of March. Many of us finished our ride times in the middle or end of February. Long story short, DO NOT WASTE YOUR MONEY HERE. DONT GO THROUGH THE HEAD ACHE OF THIS PLACE. HORIBBLE lost out on two jobs so far because I assumed I would finish the course when I got told it would end. Go to a community college and get the course done there or spend the extra money and go to UNITECK Please please ignore this place and don't come. They defiantly do not follow the standards... read more

I am currently doing the weekend accelerated classes -Not really classes, more of "complete all of the assignments on your own and listen to people read off slideshows" -Instructors are nice, but hit or miss on how much they actually care to teach you -equipment is outdated and disgusting Now all of this would be fine if they DIDN'T CANCEL CLASS EVERY OTHER WEEK. You are REQUIRED to get your mandatory hours, and this money grabbing company can't even find instructors to just sit there and help you fulfill them. I am a full time student, I cannot come in during the week to make up these hours. I am currently missing 20 mandatory classroom hours because of cancelled classes, and I still have two weeks left. Oh you want a refund? Even if they somehow, by the grace of god, get back to you, you're out 500 dollars for the horrible stethoscope and bp cuff they give you. This company is a joke. Most emt classes are pretty self taught from what I've heard, but find one that at least cares enough to find teachers for your classes. Giving your money to this business is the worst mistake you'll make and I wish I had checked the reviews before paying. read more

Let me start by saying, this place is a SCAM. After beginning my first day of class of the Fast Track program ( Class of October - Nov. 7th, 2021), I quickly began to see how unorganized this "university" is. The first day of registry, we were told by the lady at the front that there was no online portion of the class. Which was contradictory to what their website said and what we paid for. Later that day, after payment was submitted and we began orientation with Craig, we were told that the next two days following the first day were online. Craig then told us he would have our schedules sent out for the remainder of the class that same day. It wasn't until a few days later (keep in mind that this class is only about a month long), that our schedules were sent. After attending the class for three weeks. I told that I was dropped from the class for failing three tests. According to Craig, three test scores below 80% are failing and require to drop. But their information online (screenshot attached) and orientation page for the class I am enrolled in states specifically that failing grades are below 75% and requires FOUR tests to be dropped. If this was the case, this would make the difference of myself and a few other students still being enrolled in the class and being able to take the final. After presenting Craig with this information, he informed me that the website is outdated, and that because he verbally stated otherwise, his word sticks, rather than what is written in the orientation for the class. I asked him to provide documentation of the class expectation change, but of course, there is none. Craigs attitude the entire time I knew him seem to reflect him wanting to fail students, and have them re-pay for the class, which is exactly what I think he is doing to me. If he took accountability for the inaccurate information, or led me up a higher up I could speak to, to get this resolved would be one thing, but instead told me no-one, including him and the 1-800 service were permitted to provide me assistance. Regardless, I contacted 1-800 to discuss my situation, and they informed me that what Craig says, goes. They were very unhelpful as well, and seemed to steer me in this endless loop to avoid allowing me to speak to the CEO or any of the higher-ups. Ruben, if you see this Yelp, it would be greatly appreciated if you could contact me regarding this incident. I have attached pictures attached to demonstrate the information included in orientation ( time stamped ) and my emails with Craig. I am also waiting on Vicky from customer service to get back to me once again regarding my options. Hopefully this time they are more flexible than simply going through Craig. Thanks read more

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This was the worst training I've ever had to renew my CPR skills. We we trained to the test and technical skills were not really done.

I am really frustrated with your company!! I registered for a class on August 18 and then had to cancel. Called and canceled on August 28 Was told by Salvador it would take 30 days to issue a refund to my card. Called on September 28 Was told by Salvador we are going to issue a check and mail it. Then he ask for the address. So leads me to believe that there was nothing being processed and that even though he said it would take 30 days from August 28 I called today November 7 Was told I need to call back on Monday and she wouldn't even look up my account to check the status. What kind of shit show is being run over there? What kind of customer service program is being run over there? This is 100% ridiculous!!! I have called my credit card to dispute the charge. This is bad customer service. I have done credit card processing for a friends business on their website. Guess what it only took 3-5 business days every time to process returns, not 60 plus. I even look at up to see Ruben the CEO is ran for the Mayor or Oceanside. Looks like he lost but is this company playing by bullshit politician rules. Just say what you want to hear but not do anything about it? If you have an issue here is a link to his page and Facebook Messenger.... https://www.rubenmajor.com I am trying to buy a house and if I do not have this money as part of what I need and miss out because you guys can not get your shit together in customer service I will be talking to a lawyer, again!!! read more

I appreciated the online refresher course to fit my schedule and help me with my recertification. The staff at EMS University was always accommodating, knowledgeable and friendly... I'll be back in 2 years! read more

Amazing program!! A-1 service and instructors. Online program was on point. Instructors were well knowledgeable. From the start to the end. The programs was tailored for you. With plenty of time to complete all necessary modulus and quizzes before the final exam. The online live instructional course was fun and interactive. Along with the hands on skills day. Both instructors were helpful and informative. If you need to refresh your EMT. I strongly urge you to choose EMS University!! You won't regret it... Thank you Salvador, Jennifer and Dean! F5 CAPCE NREMT REFRESHER! read more

Do not come here. Poorly ran. They do not have enough instructors and cancel classes all the time. And expect you to adjust to their schedule when they have make up classes. And they will give you a hard time if you ask for a refund back. read more

They advertise fully in class learning, but more than half the classwork is only online. They do not teach you the online portion either. They do not do any hands on learning. When you withdraw from the program they keep $500 of your money saying it is for their extremely cheap equipment kit. Not one person from this school has recognized my daughter has withdrawn from the school. We will probably have to fight to receive any refund. Stay away from this school! read more

This place is a complete joke. Registered for the class a week prior to the date. Arrived on the scheduled class date and time and was told by other students that the doors were still locked. The other students called the 800 number and were told that doors open promptly at the scheduled 10:00 start, which later we found to be a lie as they told others when registering for the class to arrive 10 min early because they shut the doors at 10:00. After waiting 15 minutes we started contacting them via phone and live chat and "Victoria" was dealing with most of us. She said they do not have instructors phone numbers, only email addresses. Sounds like another lie to me! Had us go to another suite number even though I had already told her it was locked. Basically she was just trying to distract us until she could get a hold of whichever instructor through email (eye roll). Those that were on the phone with her were told to hold and she was working with others to try to find out where the instructor was, but "accidentally" disconnected. Whoops! I'm sure that wasn't intentional (major eye roll). Anyways, we stuck around for 45 minutes, some said they'd wait an hour. I was out after 45 because I felt like I was done with being jerked around by this unprofessional organization. Basically we all wasted part of our day and holiday weekend because this place doesn't know how to operate. Don't waste your time and money with this place. Service and customer care is really lacking and they have no regard for people's time. read more

I have had to recertify my EMT certification , including skills verification, and I am very glad I came across EMS University. The skills verification is hard to find and they have it all in one package. All of my interactions with them, particularly Sam, have been positive, they are very accommodating, and solve issues quickly. I highly recommend them, and I am VERY fussy. read more

I have been an EMT for five years, and I recently took the EMT/NREMT refresher in Hayward, CA: http://www.sanfranciscoemtrefresher.com The Good: * The class was easy to sign up for online * Very, very reasonably priced. This class is by far the most reasonably priced class I've experienced for EMT refreshers * Customer service was excellent help. The live chat system works great, and responses were quick and informative. They were also great about answering customer calls * The class was held over 3 days, 2 of which were on the weekend, which made things easier * Lunch was served, which was a nice touch The Bad: * I am very, very doubtful that this class adequately prepared the students in the class to be EMTs. Many of the students had never had experience as an EMT and had forgotten the majority of their initial course. The class itself was a series of activities in which the students taught themselves. We were told to "Spend some time googling contraindications to the drugs you can give" * We received no feedback on our care. When we would simulate a patient, we would describe what we would do, and the instructor would sit there and nod, and then proceed to the next group of students * Some of the information told to us was outright incorrect, including many of the quiz/final exam questions online * The instructor was not, and had never been, an EMT or Paramedic. This meant that the context for the course was entirely lost, and the instructor had no understanding of EMT protocols, and could thus not advise us on the correct protocols and standards of care. Relatedly, it seems that the instructor did not have much experience in healthcare, as there were some knowledge gaps with common medical terms and physiology concepts * While the program was very cheap, this was reflected in the lack of course materials. We had one epinephrine trainer to split amongst 15 students, a very small cheap AED trainer, no naloxone/narcan trainer, one glucometer, etc. We also did not take vital signs at any point during the course * The exam was incredibly easy. Some may view this as a good thing, but when the majority of the evaluations consist of "talking about what you could do for this patient" and, in some cases, trusting that we knew how to do certain stations without evaluating us, it gets me very nervous for the EMTs that are being certified * A small thing - the course was called "The San Francisco EMT Refresher" but had no relationship whatsoever to San Francisco. Hayward is almost 2 hours southeast of San Francisco, which felt misleading. If you are looking for a quick, easy, and relaxing way to get your EMT card, this program is great. However, if you want to refresh on your abilities as an EMT or become prepared for the NREMT exam, I would advise going elsewhere. read more