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    Empire Truck Works

    4.0 (8 reviews)
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    Services - Empire Truck Works

    Auto customization

    Auto electronics installation

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    Kendall Ford of Bend - All snug, with a fresh coat of wax.

    Kendall Ford of Bend

    (39 reviews)

    I initially dealt with Mark over the phone, then with Ian when I arrived…read more While ultimately they didn't have the truck that suited me in stock, I was impressed with the depth of their product knowledge and how they listened to what my preferences were without pressuring me into something I wasn't interested in. Kendall Ford is definitely worthy of your business!

    Can you leave a zero star? Let's start with that!…read more I bought an F150 Lightning from them, my first mistake! The truck is great, but I lost my A** on it. That's on me for being an idiot! That said, I've had no issues with the truck except the tailgate. It is flakey and chooses when it wants to open. Since Kendall bought out Roberson, the service is crap! I scheduled my truck to be serviced weeks in advance for the tailgate issue. I drop it off in the morning and they say electrical issues might take time. I give them the ok for overnight.... The next day, by mid day, I start calling. I can't connect with anyone. Finally after demanding result, I get a text message saying call this number. It doesn't work, I leave a message and finally, we're able to connect. They say they have been trying to call me for 24 hours, though I have no record of a call. I call the manager of the store.... I told him that though I can call them, nobody can call me... he says, let me call you back to test that. I received no response. I tried to call them back several times. No response. I called the corporate office, no response. I've dropped 200k with that dealership! Not a dime more. Kendall blows!

    Bend Honda

    Bend Honda

    (114 reviews)

    I came in with my elderly parents to trade in their 2 older cars and purchase a new vehicle for my…read moremother. When we pulled up and before we were even out of the car, Davis popped out of the building ready to help us in our search. We were interested in new CRV's and HRV's and decided to test drive both. We found The One, a beautiful 2026 CRV EX-L, loaded with all the bells, whistles and latest tech. Davis was super professional and had ALL the answers to our many questions. While we were there for hours and getting tired, Davis made this experience seamless and very easy, walking us through the process every step of the way. I came to find out that Davis had only been employed at Bend Honda for 3 months and that he was new to the car business. Could have fooled me, he seemed like a pro to us! Mom loves her new car and she'll probably be calling you soon to get a further rundown on some of those bells and whistles. Thanks Davis!!

    My Mini and I finally got back on the road about two weeks ago. Getting it completely repaired and…read moreputting the inside of it back together was a long haul; from the second week of February to the second week of April. Bend Honda did pay for the electrical repair. They refused to replace the carpet, which took weeks of hanging in my garage to dry out. They did not pay for the windshield which was the cause of the problems. Nor did they pay for the replacement of the key fob antenna receiver that was ruined by the windshield leak. You see where I am going with this. They did however, insist that I sign a document that agreed that I would not require anything more from them before they would agree to pay for the electrical repair. The electrical was an expensive endeavor and I understand that eats into their profit. But, the car was not in good condition and that would be their responsibility. And they just were not nice about handling it. I still have to fix the key fob antenna, but at least I am driving it now! As much as I would like to endorse Bend Honda, I cannot. Please save yourself the trouble. Visit another dealer.

    Empire Truck Works - autopartssupplies - Updated May 2026

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