*Been taking our trailer here 5 or so times. Never again! PRO: They seem to do good work CON: They padded our bill by a few hundred dollars this time (and a couple others too) with no phone call to accept. Done with them as they will add things u don't authorize and suddenly things appear that need to be fixed that were totally fine when we brought it in. ASK how much or expect a bigger bill. Trust me, Im not a pushover and made them correct it. Avoid the horrible lady behind the desk with zero customer service and bad attitude when called out for the overcharges, read more

They are friendly and courteous. We were able to get scheduled pretty quickly. They explain what they will do to fix the issues you have with your RV. They get repairs done quickly. The pricing is reasonable. We've been there several times. read more

Coach Masters saved our trip. We broke off a leveling jack plate and they fit us to perform a quick repair that made us "good to go." All of the staff were professional, polite and straightforward. I wish we lived in Bend and not 817 miles south. read more

This review has nothing to do with the people at Coach Masters or their competence. They are all wonderful and excellent at what they do. It is simply because of their labor rate and their line "$189/hour is standard for the industry", for Bend, OR, is simply inaccurate. I called 12 local RV Repair businesses and only one had a similar rate. The rest averaged $147/hour (28% less, a substantial difference in a small town such as ours) and that number is inflated because of the one similar to Coach Masters. The majority charge $125-$150 and have excellent reviews. Further, I have been a paying customer of Coach Masters for 6 years - does that loyalty deserve to be rewarded? Maybe, maybe not, but they refused to even address the question which is unfortunate. Again, great business with great people. If you don't mind being overcharged, you won't regret the work they do. But you might save a few hundred bucks going elsewhere and receive the same level of service. read more

They always treat you with respect and get the job done right. We have been doing business with them for 20 years.

First time visit and very impressed with the work and the service. This a busy place because there are no other RV shops in C.O. that have their knowledge or ability. Very pleased with their work and with the personel, especially Caleb who was very pleasant, polite and knowledgable. read more

Best RV repair in Bend, I would not have anybody else work on my fifth wheel, except them. I was courteous and responsible. The 3 star review is because they decided to raise their labor rate higher than anybody else in all of Central Oregon, and make it accessible only for the rich and famous. read more

I hesitate to even give them one star. Very friendly but charge for every little thing with out much help. Supposed to accept our warranty, $1000 later I had to ask them to submit it. They say they fixed our gauges for our tanks, never worked. Brought it back and said they have never worked, they tested them and said they work, still don't work. Five months later we got a bill for the work of them checking to see if it worked. Don't trust them and hope to never go there again! I think they take advantage of people that have RV S. They suck! read more

These guys were awful. When they screwed up big time they didn't stand behind their work or attempt to fix what they damaged. With electrical work they are totally incompetent. The mechanic tore through our rig trying to find the problem leaving our wiring in total shambles and cutting four wires in the process. When we got our rig back the engine light was on and they said that they couldn't fix it. The mechanic that did fix it said it looked like someone took a box knife and shredded the wires all through the chassis. Cost $2000 for towing and repairs. These guys shouldn't be in business. read more

Not sure whats happened to them bit they're definitely not the same. They charge $180 an hour and do half a**ed work. We've spent a large amount of money there and have had trouble with everything the touch. They definitely have gone downhill. My advice is to avoid them! read more

They don't know what their doing. Took my wesbacto heater in for them to fix and after 3 times they couldn't fix it but change me each time. Stay away. They just want your money. Doug Morrow read more

They were really great to work with in assisting in finding replacement locks and keys Their staff answered my questions and was impressed by the quality of work that was being performed in their shop. This is a no frills operation with complete focus on customer satisfaction and longevity of staff. read more

Shady business, Do not use, they will not stand behind their work . I took my 91 Fleetwood to them to investigate a clunking in my front end. Not only did they not fix the problem they cracked my exhaust manifold. Blake is a liar and tried smoke and mirrors to confuse me. Scott is no better. It's going to cost me a few $1000 to fix their damage. read more

If you are researching Yelp to find a place to get your RV fixed in Central Oregon, STOP and look no further. We have been on the road full-time for over 2 years and (unfortunately) have needed a number of repairs. Coach Masters of Bend was hands down the best experience. From the friendly customer service at the desk (Marilyn?), to our service team (Trent & Blake), to the co-owner (Paul) we couldn't have been happier. Great diagnosis & explanation of work needed, quality craftsmanship, and reasonable pricing. Plus, they let us stay in our motorhome on the lot and got us back on the road as fast as they could. We will go out of our way to have all non-emergency repairs and upgrades done at Coach Masters in the future. read more

We can't say greater things about this place!! Trent & team were beyond wonderful. Coach masters is truly an HONEST company with excellent employees. We had a problem with our jack busting and siding falling off of our camper and a few other small things, and Trent over the phone talked us through some options and made a quick appointment with us. Upon arrival, they showed us everything they were going to do and gave us different options, fully explaining everything. Once we left, we discovered another issue arising right away, and they quickly fixed the problem immediately. They let us stay in the camper on the lot with electric hookups and offered water if needed. Came in looking super janky and left with a custom looking, but more importantly SAFE camper. Not only are they great pricing, but great customer service and quick yet quality work. We HIGHLY recommend this company for any and all rv/camper repair. read more

Coach Masters Of Bend - Auto Repair Near Me - Bend, Oregon

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Wow. Coach masters are the authority on mobile home work on the planet. Trent was incredibly helpful, the front desk were very nice. There was nothing wrong with my experience here. They even let us sleep in the lot while our camper was being working on complete with city water and electrical hookups. If you have an issue big or small with your rig, do yourself a favor and take it to coach masters. read more

Recommend! We broke down while traveling, but every RV place we called was too booked up to help. Cory at Coach Masters spent some extra time looking for a part and convinced us that we could easily do the work ourselves, which we did. We're on the road now and all fixed up. Thank you :) read more

my motor home came out of coach masters with more things wrong than it had when it went in they screwed it up.Ben boynton

Very good service. We came in without an appointment and they still took ther time to look at our problem, diagnosis it and fix it. They didn't even charge us to fix the simple problem. Just a modest amount for the diagnosis. We also bought a new battery which was installed quickly. They were VERY BUSY, but treated us like we were their priority. Thank you read more

Coach Masters is the place to bring your rig. This shop exceeded my expectations. Super friendly and diligent in their work. I developed a serious coolant leak in my journeys. Called Coach Masters, Blake said bring it by. They were able to fit me in, address the leak and then pointed out another issue (I was using the wrong fluid). They flushed that, and if that wasn't enough they completed a long overdue project of mine. Blake, Marilyn (front office) and Hippie Joe in the shop made it happen. Can't say enough good about Coach Masters. Thank you!!!!! read more

I had the pleasure of working with Coach Masters of Bend twice now and my experience has been great! They are very knowledgeable and don't up sell. Front desk staff have a great sense of humor as well. While I certainly don't look forward to having trailer issues it's good to know Coach Masters has my back. read more

Had my transit van body repair done here. The staff did an amazing job in both quality of work and service. Highly recommended.

We highly recommend this place of business !!! Everyone is so happy and so helpful!!! Plus very reasonable in price !!! Thank you so much for what you have done !!! read more

Nice people but BEWARE! I gave Coach Masters 1 star but I would give them ZERO stars if I could. I left my motor home with Coach Masters of Bend at 9:00 a.m. on August 5, 2015. The rear of the main slideout would not fully extend and therefore the floor of the slideout was not level. Other than that, the slideout worked PERFECTLY. I was told that it could be fixed in 1 or 2 hours. At the end of the day I called Coach Masters to see if it was done only to find out that it was not! Coach Masters was not sure what the problem was. Coach Masters did not report to me once in the 7 or 8 business days that they had possession of my coach! Every day until August 13th I had to contact them for updates. Every day they had a different story. On August 13th they had taken my coach to the dealer to have the controller calibrated. When Blake gave it back to me that day he told me that the slideout may not extend fully every time. He told me that it may need a new controller unit, and they were checking on the price. He did not tell me that now, the slideout would not retract! I had to leave for a trip the following morning. The slideout had been extended while I prepared for the trip. When I was ready to leave, the slideout would not retract! I called Coach Masters and was told that they did not have a mobile service and that I should call Tom's Mobile RV Repair. Tom was at least 2 hours out so I learned how to retract the slide manually. With help, I was able to push it in until the motors were able to take over! This is what I had to do every time I used the coach for the next 8 months! Coach Masters was well aware that they returned the coach to me in WORSE condition than it was in when they received it but they billed me $945. I contested that charge and then they reduced the bill to $315, which I paid in order to avoid legal problems. I told the co-owner, Scott Maier, that I was taking the coach to the Fleetwood Factory Service Center in Coburg, OR. He told me that "re-calibration would not fix the problem". "The wiring is undersized" he said, but he never suggested that I bring it back to them. After the winter roads thawed, I took my coach to Fleetwood. They diagnosed and fixed the problem in 2 hours. Part of that time was spent correcting the mess that was created by Coach Masters of Bend. I requested a full refund from Coach Masters of Bend's co-owner Paul Fuller. He admitted that "faulty calibration equipment" was used on my coach. He also compared their service to that of doctors who "work on you but can't always fix you". I don't think that he considered the fact that doctors can be held accountable for "Malpractice". I will NEVER use them again and I WILL NOT recommend them to anyone!!. read more

Coach Masters is amazing! Coach Masters is trustworthy and honest. We brought our old rv there for service and they gave us options for the levels of repair. We just brought our new rv there and they helped us with our immediate need and have us staged for full repairs. Their knowledge and support is wonderful!! My husband is a Marine veteran; integrity and trustworthiness are essential in everything that he does and who he deals with and he believes in Coach Masters. read more

We had some serious issues regarding the high pressure lines for our slide out and leveling jacks. Coach Masters took care of the problem and were always willing to take the time to explain the differing aspects of the repair to us, in detail. John and Blake, their customer service reps, were fantastic. The mechanics who worked on our rig were excellent as well. The repair took quite a while, through no fault of CM, and they gave us regular updates and info along the way. Subsequently, I have had some minor issues unrelated to the original problem and they are always willing to answer any questions I may have and try and help me fix it on my own. These guys are awesome! They run a clean shop, honor their estimates, and conduct themselves professionally. I would highly recommend this shop to anyone in need of RV repairs - you will not be disappointed! read more

We have an Onan generator that needed repair. We are full timers and need to get repaired without giving up our home. Timely service is important to us too. They are busy and booked up as the summer season is upon them, but they made an effort to get us in. - They allowed my husband to watch what they did to our vehicle. This was extremely important to us as our motorhome is a build to order, custom vehicle. We get a little twitchy when someone has to work on it. This crew was VERY good! - The staff was very friendly. - The estimate they gave us was accurate. - They quickly diagnosed, got parts and repaired our generator. We HIGHLY recommend this full service shop. read more

These guys are incredible. Took care of my RV almost right away. Very good service and very friendly. Now I'm back on the road! Thank you so much. read more

We rolled into town with a rental Rv that had a malfunctioning burner. Coachmasters helped us out of a jam. No other RV repair shop would look at our unit, but the Coachmasters team took a look, diagnosed the problem and fabricated thaw parts necessary to get us safely back on the road. I am not an RV owner (or from OR), but if I were, I would bring my RV here for service in a heartbeat. read more

We pulled in ten minutes before closing with a minor problem and the owner Paul not only solved our initial problem, but spent an additional hour plus doing a diagnostic on our whole motor home. When we returned the following day they helpfully walked us through each step of the repairs. They've earned our business for all future motor home requirements! read more

We full time so service and repairs are very important that they are done correctly, on budget, and on time. Coach Masters does it all. Most of the mechanics have many years of experience and they all share the knowlege with each other and with us. We were all checked out and ready to hit the road when I asked about installing solar. No problem, we can get started this afternoon and finish up tomorrow...Great addition for us. Had done a lot of research on solar so could "speak the language" and the solar they installed was top of the line...They gave us a price and even thought they spent a couple extra hours on the install didn't charge us... I don't write many reviews, but Coash Masters deserved a great review... read more

My RV broke down due to two belts breaking. I'm disabled so I was unable to do the work my self. Ended up calling a tow truck and was towed back to Coach Masters Of Bend. Apparently one of the mechanics was allergic to cats so they were unable to change the belts the easy way, instead i was charged an outrageous amount of 320.00 for the labor. Not to mention the fact they charged $40.00 a piece for each belt. Another $20.00 for a half inch piece of hose. it took two days for us to be up and running. Its really difficult to make ends meet when a company takes advantage of people who live on a fixed income. We weren't able to go visit our children in Idaho because all our gas money had to be used to replace belts that cost $7.00 a piece in the auto parts store, but cost $40.00 a piece at Coach Masters Of Bend. I was not treated with respect or decent customer service. All they cared about was how much money they forced me to pay since I had no other options but to have my RV fixed. I just wanted to thank Coach Masters Of Bend for screwing me over so badly. I say Beware of using their service. They are very high priced and their mechanics aren't very fast. read more

Excellent! Their customer service is exceptional! Friendly and professional. Answered all my questions and helped problem solve issues. I highly recommend Coach Masters! read more

Coachmasters is a great place to get an RV worked on. The guys in the office and shop are real knowledgeable and super nice. They are willing to help with questions on the phone as well as if you just stop by. read more

Coach Masters provides good efficient service. They have helped us numerous times both when we brought our coach to the shop and also when we have called for assistance. read more

Coachmasters of Bend is awesome. Very professional and helpful. Paul was amazing. We have used them twice and would highly recommend. Can't say enough about service. read more

In 11 years on the road I've had repairs done at many of the major & minor shops in The Western USA - without hesitation, Coach Masters of Bend is the best I've found. Our coach needed a wide variety of work done, including engine, air conditioner, differential, and body work (it was a tough winter). They accomplished all in very good time. Everyone I met was friendly & eager to help. Even though they were very busy, I was made to feel like my business was important to them. Thank You Coach Masters for an excellent job! read more

We have tried to have our Coach worked on there 3 times. Twice the estimate was so high I thought they were dipping all the parts in gold. We got the work done for less than half else where. The 3rd time they were rude, slow, and just refused to get the job down. We eventually picked up our RV after 2 weeks without them having even touched it, despite conversations that told us it was being looked at "now" and would be calling us back that afternoon and never did. We were very disappointed. read more

The guys at Coach Masters Were very helpful. I believe their business comes from, "word of mouth" from satisfied customers of which I'm one. Thanks guys. read more

We brought our motorhome in for winterization, an LOF, a broken kitchen sink faucet, a non-functioning electric hot water heater, a bad backup camera monitor , and some minor repairs. Blake was always polite and seemingly helpful. They had our RV for six weeks due partially to heavy snowfall. The minor repairs were mostly accomplished. When we finally got ready to leave, we were told that they were still waiting to hear from Moen about a part that might have been discontinued, and were not sure about the hot water heater since the RV had been winterized. We were also told when we asked that our roof looked fine. The water heater wasn't fixed and we had it repaired on our trip. The roof needed resealing, and that had to be done, also. My wife and a friend took the faucet apart, found a small plastic piece that had broken, and fixed it within two hours with a kit from a plumbing store. The camera monitor was replaced, but "fried" again, and no one knows why after yet another replacement. Politeness and the completed services get one star, but the water heater, the broken faucet that just needed a small, plastic part, and the comment that our roof was okay have convinced us never to use their services again and we will be happy to tell our RV friends about our experience. read more