I got carpet from Empire today through Charstan. He took the time to walk me through the options as far as quality and price is concerned and I ended up choosing the carpet that fits my needs. I was concerned about the rating on Yelp but Charstan also walked me through the reviews and most people are complaining about the quality of the carpet. If they choose the cheapest Empire provides, what do they expect?! I chose a Best product and was extremely happy with the installation crew and the outcome! Don't complain about quality if you choose the cheapest Empire provides. I will be recommending them to all my friends and family read more

I have been going through construction hell since November 2025. I was hopeful that big company empire would be the least of my worries. Unfortunately after doing a fantastic job for my rooms, all I needed was my stairs and hallway completed. Ive waited over a week for them to get done. Im waiting again today, its always, we are behind on a bigger project, cant make it to yours til after 6. I live in a HOA community, that wont work. Please, just get mine done so I can have a moment of peace. Believe me. If I could've had it done all at once, I wouldve. But I still have. Family to raise with an insane schedule. The stair railing alone was a massive undertaking not to mention the bathroom. Its all done now. I just need the rest of the upstairs space done so I can breathe. Why is the "big" company acting more fickle than the "little" guys. Next time, should there ever be one or ever recommendations do I just stick with the little guys!!!! read more

*Update* I shopped around for quotes from local businesses, but in the end, I couldn't bear paying more money out of pocket for their mistakes. So I decided not to give up and continued dealing with this company's customer service. I had to reach out multiple times, but eventually they sent a team of very respectful and knowledgeable workers who corrected the issues, and the final result is solid. While it took much more effort and stress than it should have, I appreciate that they ultimately took responsibility and made things right. read more

Empire Today - Contract showing the product specification that they deny! - Carpet Installation Near Me

The salesmen talked about the Warranty and literally told us not to call for service until the end of the warranty since they only come out once. That's what I did...only to be told that part of the warranty has expired and it would cost $545 to fix the step and tiles that broke pretty quickly after installation. I stupidly listened to the salesmen. DO NOT MAKE MY MISTAKE!! Just go to a better company with better Customer Service and product!! read more

I am furious. I had an appointment set for 5/14 and learned 5/13 that it was rescheduled for 5/20 because the material is not in. I had already waited a week for this appointment and the current trim is a safety issue confirmed by the last installer who agreed the laminate trim/molding is too high. I spoke to a supervisor, Amy, who rescheduled the installation for today 5/17. No one has arrived so I call to inquire and learned the material is on back order and won't be available until 5/24. May 24 is three weeks post installation. This is not okay. All of this after installers pulled my washing machine out inadvertently pulling the drain tubing out of the drain that ended up causing drain water to flood the brand new flooring which was only installed after another leak caused by Empire Today damaged my last flooring. read more

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Wish I had read the reviews for the San Francisco Empire Floors before I hired them to install my new carpeting. They are Slam Kings. No regard to property damage at all and tried to dodge out w both closet doors unable to open and close! The paint and Sheetrock finish stripped from their attempts to open and close the doors which worked perfectly smoothly before. They broke a bottom drawer of my dresser. Yes they did repair it. They took the paint off the corners of the wall 18" up. The leaned the heavy roll of carpet against my fabric levelers without rolling them up causing permanent creases. They put a seam in the middle of the hallway instead of a doorway. They neglected to put 3 pieces of furniture back where it was; I am incapable of moving a dresser or a bed and frame. Now the lamp just sits in the room, so no reading. One obviously loose area on the stairs which I had to point out to them. They were in such a hurry, I feel all of this should have been avoided had they cared and took a bit of extra time to do the job right instead of slamming it all in and causing numerous damages. read more

Empire wants to help? They wanted to walk away and leave me with no floor if I didn't pay the extra $500 they didn't quote. Floor was still unfinished Thanksgiving. They pushed the pre-Thanksgiving install. Not for service, but do you dont get other quotes. Stay away. you'll be sorry if you don't. Don't believe all these 5 star reviews. The salesman after the close wants the review before the flours even done. Greed rules this company. read more

To be clear. My review was of the sales staff we interacted with. We ended up doing business with another company.

Avoid at all costs. Sales team is on commission and does not care that you find a rug you are happy with, they will change padding without confirming. If you call for help, the customer service does not care, and will redirect to local branch and they are not responsive. Not happy with the product or service. Do not recommend. Also, I paid $6500 for my rug and still lost my original $1000 deposit because they said the order was not complete. Complete scam. read more

I had to contact customer service to have repairs done on a recent installation of flooring. The floor was squeaky and bouncing in 4 different area. I'm beyond impressed with the work done by Carlos Roque and his crew. The installers were courteous, knowledgeable, and clearly passionate about their craft. They worked quickly but didn't compromise on quality, and the end result is absolutely beautiful. I appreciated their attention to detail and how they kept me informed throughout the process. Eric B read more

DO NOT YOUR WASTE YOUR MONEY Jan 18th, met them at the place, they measured, I pick carpet, I purchased carpet, we set up install date, I received contract over email and electronically signed. I received copy of signed contract back over email. Feb 1st Carpet Install day: I took off work, drove 2 hrs to site and waited and waited, called ...where are you.... 4 hrs later, they call back. They state they didn't get my contract and canceled my install (no call, no email). They had IT issues. (Keep in mind, I had paid 30% down and had a copy of my signed contract in my email) We rescheduled 2 weeks out. They gave me a $200 credit for my inconvenience. (hmm $200/8 hrs of my time, plus my gas money, plus the toll fees, plus the fact that I have to take more time off.... doesn't begin cover the inconvenience) Tomorrow was install day but I Just received a call from them that they don't have the carpet in stock. They need to push out the installation again. Don't waste your money. Incompetent liars. read more

Horrible installation. Installers could not speak English, so communication was a BIG problem. The old flooring was not taken up before the new vinyl was laid. They helped themselves to my refrigerator to store their drinks. One even sat in my recliner to have his lunch! They pieced together the carpet and left edges exposed. The list goes on and on. Dealing with customer service has been a nightmare. I said to never send the incompetent installers back. That I didn't want them in my house. The day for reinstallation came and they sent the original crew! HOPEFULLY, they can get it RIGHT soon. I will never, ever use this company again! Look around and really check reviews before you decide on a company. I've learned my lesson. read more

After 71 days, the installer finally came. And i wish they wouldn't have. First, the product is much thinner and more fragile than the one the salesperson shows you during the sale. It is a case of bait and switch. Also, the salesmen way overestimated product needed. This is another way to get additional money from the client. I asked to refund these boxes of product and of course the answer is NO!!! Be very careful before buying from this company read more

Awful awful awful!!! Please do yourself a huge favor and stay as far away from empire as you can. Sales guy didn't do our order right installers had to wait an hour before they could start. Not even half way thru they came to show me that they didn't have the right color flooring so we'd have to wait a couple more days for them to finish. It was phone tag all day back and forth with empire the sales guy terrible service. Tried to install quarter round when we paid for baseboard. Just stay away from this company it's not worth your money. read more

Instal wasn't great, exposed nails and no transition installed. But the worst is thier warranty program. The salesmen will tell you "don't worry if anything goes wrong we will replace it" we'll we had it professionally cleaned by zero res. But when they were done it still had stains. So I called the warranty company and they send out an employee to assess the situation. 6 weeks later they respond with a denial. Apparently they do not fix the problem. The warranty is useless. read more

My installation date has been moved forward three times, all at the last minute, I regret ordering from this company and would advise caution. They call me to confirm the installation date, send me emails, and at the very end email me to ask to accept a change to the date. read more

In July 2025, I agreed to have hardwood floors placed in my home. The installation was scheduled for August 25 but the installer LVP never showed up. I called and it was rescheduled for September 11. Once again, the installer did not come. I called and they claimed the product is not in warehouse. I also called the empire today salesman and he informed that he only sales. This is not my issue. read more

I purchased vinyl and carpet from these guys for a pretty penny and they do not honor their warranty at all. Tried blaming my little potty trained dog for the problem. I proved my case showing the product was falling apart even areas the dog can't reach. Also the install was shotty at best as they couldn't cut a straight line on the entry way... read more

Empire Today - Looms falling out of place and seams were falling apart in less than a year - Carpet Installation Near Me

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Terrible experience! Carpeting in all rooms has loose folds after 1 year. They require us to remove all furniture in all rooms to fix. We're both in our 70's and that's impossible for me. Carpet wears poorly. Sheds excess amount of fibers and looks bad. BEWARE!! YOU GET WHAT YOU PAY FOR!! NEVER AGAIN!'n read more

I scheduled an appt after being unable to actually talk to anyone at the company. I confirmed in the notes section of the appt form that I was looking for wool carpet only and 4 color shades so they could be sure to bring the proper samples. I called the day before the appt to confirm the appt and confirm that the sales rep would see the notes and be prepared. I even asked the appt schedulers if Empire has wool carpet and she said yes after checking. Thursday the rep showed up. He asked if I made the appt earlier that day. I said no Id made it 4 days before. I asked if he read the notes,. He said he just got my appt added to his list. he looked at the notes. He told me they do not sell any wool carpeting. He apologized for the misinformation I was given. read more

I wish I would have reviewed them first before purchasing carpet. I had carpet installed Feb and officially wanted to wait 60 days to give them time to make good. But here I am. They never came back to fix base boards, I'm stepping on "stuff" on the floor under the carpet and oh, have a stain that won't come out on the stain resistant carpet. My fault, we spilled, but during the consult I asked sales lady how we get stains out and she looked at me crazy "it's stain resistant, you won't get stains". They made one follow up call and I told her about the base board and never heard from them again. When the base board was installed the "owner" said they'd be back next day (they outsource their jobs) and the follow up person was going to check on it. Still waiting It's such a big investment. Do your research, look at reviews before making a decision. read more

I had flooring installed four years ago with empire flooring and paid thousands of dollars since then I've had chipping boards buckling and was recently given an estimate of over $1900 to install a brand new floor when I just had one installed four years ago I would not recommend this company I paid for the extended warranty and when I tried to call in for the extended warranty two years ago when the floors first started buckling no response I believe that this company runs scams on people highly disappointed with the quality of their product read more

Have you ever thought..."I must be on one of those hidden camera TV shows, because this cannot be happening"? Excuse the long post, this story just needed to be told somewhere; I hope it gives someone somewhere a good laugh, because I'm not sure whether to laugh or cry... Had an appointment for an estimate yesterday at 9-11am. Salesman showed up at 9:30 and was measuring my floors until 10:45. At this point I realize this is going to take longer than expected, and I tell him I have a zoom meeting at 11:30. He says no problem. By the time he gets all the samples out of his car and we pick one it is 11:15, but he can't give me the estimate because there were a few details he needed to call and ask his manager about. I remind him that I need to leave at 11:30. Again, he says no problem. He gets off the phone at 11:25 and starts generating an estimate for me. I tell him I'm really sorry but we are going to have to continue this another day as my meeting starts in 5 minutes. He asks if I'm free after my meeting. I tell him no, I have another meeting at 12:30 and then I have to pick my kids up from school. I write down my email and phone number for him to contact me so we can set up another time. I carry his samples to the front door and tell him thank you for coming, apologize again, and sit down at the kitchen table and open my computer to get on my meeting. He asks if he can just sit at my kitchen table to finish the estimate. I'm trying to be polite but also make it clear that I want him out of my house. I say, "Well I was going to take my meeting here, but if you need a few minutes to gather your things I guess I will go upstairs. You can let yourself out. I already put your samlples by the front door. I'm very sorry it didn't work out today." (my husband was sitting in the other room, also on meetings all day so I felt comfortable leaving him there by himself for a few minutes). As I am leaving the room, I join the call and very loudly say hello and apologize for being a few minutes late to the meeting. 45 minutes later I come downstairs, thinking, "great I'll have a few minutes to eat lunch before my next meeting" And then my heart sinks - I notice that the samples are still by the front door. I go into the kitchen and say, "Oh. You're still here." Like a statement, not a question. Not rude, but not polite either. I sigh loudly and tell him that I would like to eat lunch before my next meeting, and ask if I can help him carry the samples out to the car. He says, I just finished the estimate and emailed it to you. Can we go over it now? I was kind of interested in hearing the numbers, so I say, if you want to talk while I'm eating my lunch go ahead but I'm not really going to be paying much attention honestly because I need to eat. To his credit, I do think he cut his sales pitch short. Although that might have been because I cut him off after he showed me the numbers and said, "well thank you very much, I'll need to discuss this with my husband. I'll let you know if we decide to move forward with the job." He asked if my husband was free right now to discuss these numbers with him. I said no, sorry, he's in a meeting (which he should have been able to hear from the other room). I then said let me help you get these samples to your car. I picked them up, put them on the front porch, and gestured towards the door. "Thanks for stopping by have a great day." He finally left at 12:15. We won't be going with Empire for our flooring needs. Lol. read more

I'm still waiting for the direct line to the sales representative manager to discuss this. Absolute worse experience I've had when it comes to any type of follow up done by a sales rep. 1. We were never informed until day of our install that our floors we picked were not available. The gentleman who informed us, asked us if that would be a problem and passed us off to our sales rep. 2. We forced then because our house was completely apart due to thinking our initial install date would happen to pick our 3rd choice on our LVP. 3. We made it very clear to the sales representative that we wanted white risers on our stairs, which was of course not on the installers work order. So we were told we couldn't do that. Again lack of follow up and attention to details by the sales rep. Sales rep had to give the installer for approval. 4. Sales Representative made it seem like the gap between the new baseboards and paint would be a quick and easy project. It was anything but that, took 3 full days of prep, sanding down, and paint. 5. Sales representative made it seem like the EMPIRE warranty would cover any type of damage for 5 years. Which turned out to not be the case when we tried to add it after the install. Also, sales rep said we could add it to our order after the fact and still finance that amount, which did not turn out to be the case when we called to add the warranty. They wanted us to pay $2500 out of pocket unable to finance that. 6. Sales rep should not talk about financing if they are not aware of what the monthly payments will be for the customer. We were told our minimum payment would be whatever we choose and interest rate would go up to 30% if we did not pay off loan in 12 months. Go to make first payment and the minimum is $722 a month. 6. With all this being said we were offered at $200 discount for all of the miscommunication and mishaps. Which was never on the final invoice so we technically never got it. 7. The only part of this whole project was the fact that the installers were nice polite, respectful, and did a great job on the install. Management can call me anytime since Johnny the sales rep never provided his managers contact information when I asked for it. read more

The worst experience in my life. I am still in am ongoing battle to get my floors fixed for the 3rd time in 2 years with Empire. They installed incorrectly from the start and we have been getting the run around ever since the beginning. I am in the hole now more than the 12k the floors cost because they required us to pay out of pocket to prove we didn't have a leak in our home which we have proven on 4 different occasions now. I have been in a back and forth battle to just have floors that I love for 2 years! If you want to love your floors and actually get value for your hard earned money do not go to Empire run the other way. They do not know what they are doing. They will not help you. They will blame their mistakes on you and will do everything in their power to leave you with floors like the photos attached. Don't get stuck like I am. read more

Empire Today - Damaged floors after being replaced and proven there is no leak in our home. - Carpet Installation Near Me

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I would never recommend Empire to anyone - not even people I don't like. Salesperson was poor and did not present all the facts- misleading... Install should not have to be paid prior to work being done. read more

DO NOT DO BUSINESS!!! POOR QUALITY INSTALL!!! NON RESPONSIVE CUSTOMER SERVICE!!! TRIPPING HAZRD!!! We had Empire install our carpets in June 2021. Just over the year mark, we saw excessive loos areas, where the carpet was lifting. We contacted Empire and they advised we were just over the warranty date. The carpets were obviously not installed correctly for the amount of lifting taking place. We have been trying to work with Empire to connect with the carpet manufacturer to see if they have a retention warranty. Empire's customer service has been unresponsive,. The carpet is loose in all areas it was installed, even the stairs. The carpet is now so loose, it is causing tripping hazards and is unsafe to walk on. read more

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6 years ago, when I bought my house, I had Stafford's put in carpet in two rooms. I made the mistake of having Empire put in the carpet in my living room because Stafford's didn't have the color I wanted. Empire didn't exactly have the color I wanted either, but they were closer on the color. Big mistake! In less than a year later, the carpet started bubbling up because they never stretched the carpet properly before tacking it down. I called them about it and they told me they could redo it for a couple hundred dollars more. This..after I have my couch, massage chair, and other furniture now sitting on it as well. Empire has been around for years, and you hear their commercials all the time, but trust me, the hype doesn't live up to the poor quality craftsmanship they provided. I almost could have done as good a job myself if I had tried putting in the carpet on my own, and that's not saying much! read more

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When you ask for a quote, you get a salesman who does not know who the installer will be. So I couldn't speak to the installer until he got the job. Then, they are not capable of doing any subfloor repair, like I needed, so Empire Today was not the best choice for us. I ended up getting all the repairs needed to the subfloor and saved $2,000 going with Premier Valley Flooring. read more

ZERO STARS!!! Horrible experience. Do not use this company for carpet installation. The sales rep lied, as well at the installer. Neither explained issue with the carpet height and door until after the payment was made. Nothing was mentioned during the walkthrough prior to installation. After explaining to customer service there were installation issues. They explained it would be fixed, the sales rep, nor customer service responded. The work quality was poor, and they left materials and clothing at our house. read more

I had a horrible experience in California after the horrible fire in California on 2/12/2025 Mr Markell from customer service canceled my installation in order to upsale me attempting to convince me to add another room for 1/2 off a last minute suggestion on the day of installation for my living room and hallways i did not need my family room done but he said his sales guy measures it for future recommendations with plans of upscaling me. No thanks however this caused a 3 hrs delay in my current installation and 9 text & email with different cost for for the same room with 3 diffrent measurement of the same exact roon small 333 square feet room $ $6578.00 & $4987.22 etc.. for the same family room that i did not ask for.. 9 hrs later and next day 6 more phone calls telling me i owe for a extra room that NO they did NOT install any flooring on.. wow!!! My husband was so upset his blood pressure went sky high he had to be rushed to emergency room.Markell rep. Was very rude 3 times yelling at me and my husband saying I'm trying to fix your bill but it's the computers fault not mine well he typing in the computer right? Garbage in Garbage out.. ? His supervisor Sarah did not help she said his unprofessional maners is odd must be computers fault I found out today that 3 other companies would have done my floor for half the price ther harshly overcharge me BEWARE of Empire Today I only gave one star because the review would not allow me to post this unless I click at least one star read more

Run, don't walk away from this company. The sales person we worked with was absolutely clueless on the technical details of our project. We just wanted to replace faded hardwood in the living room with laminate. He convinced us that it would be easy to pop up the old floor and replace, what he didn't realize is that the original hardwood was glued to the cement slab in that room. When the team showed up to remove the original floor, they spent half a day chewing on it only to have made a 3-4 foot dent in it and it looked ugly. They ended up patching what they removed with concrete and just putting the new floor on top of the old. Luckly the doors still opened over the higher floor. Sales team horrible, installation team ok, but contracted out. This is a horrible company. Never use. read more

They installed my floors flawlessly would definitely recommend them. The sales rep was good as well.

I used Empire to install carpets in 3 bedrooms. During the installation, it appears they broke one of my fans which was not notice till after they left. The blade was bent and the circuit breaker for the room had tripped. When I notified Empire, they told me no one on the crew had mentioned it. When customer service called me, they asked what proof I had. I told them that it worked when they started and didn't after they left, which was not good enough for them. I asked them if the customer should be required to supervise their employees. I was basically told they would not accept any responsibility, and it was on me. read more

We made a huge mistake 17 months ago, calling Empire today to come out for a quote. Literally the smooth talking sales guy, and the Ad we saw on TV was 75% off materials. They had to move 1 large dresser which I helped them and take apart a king bed and reassemble and we had 230 square feet of carpet needed and pad and we ended up paying $2600, with what was supposed to be 75% off materials. Less than 7 months later called and complained about all the waves in the carpet and nobody responded and now 17 months later still can not get anyone out and our carpet looks like an ocean with waves sticking up. Run and hide from these scammers. They want give you a traditional quote of so much a square foot. Terrible work. 4th rate company and no values behind it. Ashamed to let anyone see the room. Going out of my way to let everyone know about them. read more

ZERO STARS !!!! HUGE REGRET going with EMPIRE carpet. 18,500 $ waste of money. NOT CHEAP! tell you a certain price it's NOT that with all the "fine print" got 3000 sq ft of carpet for our entire house April 2024, we live in So. Cal Empire carpet is DISHONEST not reputable, sales reps LIE to customers, there is NO stain coverage as they tell you when they sell carpet. We are getting run around right now regarding stain coverage They say they have nothing to do with STAIN coverage it goes thru manufacturer. This is never mentioned when your getting the sales pitch They say it's your responsibility to get it "cleaned professionally" before a claim can be submitted. DO NOT NOT NOT use EMPIRE CARPET there is no customer service They don't care to help Brushed off, ignores Empire take your $$$$$$ then are MIA It's awful how they do business read more

Sales process was fine, however on the installation, both carpet and laminate installers need to return to fix initial work. I had to higher a plumber because when they reinstalled my toilet, it began leaking (wasn't before!). I have waited over a month for the installers to return to fix some areas where the work was not done correctly. They've no showed twice, and I'm still waiting. Very inconvenient and not trustworthy. The scheduler (N. Martinez) takes a week to respond to emails. I would NOT recommend! Take your business elsewhere that has better service! read more

Horrible experience! Love the product (carpet), but they have just anybody do installation. I had to have it installed twice due to errors in the first installation. Now just 6 months later, I have an unrelated company correcting Empire's errors and stretching the carpet like it should have been when it was installed. read more

The salesman, Rauf, lied to us about pretty much everything. We were leaning on going with hardwood floors but convinced us to go with laminate because it is scratch proof, dent proof and water proof. He also told me that my stairs would be completely replaced, another lie, so we complained to first Erica who is the installation manager, then to Jodi who is the manager and finally to Amy who I guess is the customer service manager. None helped at all and now none answer their phones. The worker also tore up my base board that goes up with the stairs and they would not take responsibility for it. They never told us any of this would happen because if they would've warned me I would not go with them. They are a shady company, don't know how they have stayed in business all these years. Please do not contract with them !!!! read more

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After 1.5 years floors are warped customer service is a joke. They have never sent anyone out to my house to look at it But called in to get a quote and salesperson was at my door in 24 hours WOW THE SALESPERSON STATED IT WAS A BAD INSTALL took photos and told me he would send them to customer service Never done !! read more