This was a wonderful experience. When I arrived the store was very clean and the staff was very welcoming. Although I did not purchase anything during my visit like I planned, I will definitely come back when I plan on getting another pet. read more

This puppy shop is a terrible place to get a puppy. They sold our family a very sick puppy and the puppy would have died without us. It is a PUPPY MILL that does not care of the health of their animals. BUYER BEWARE...DO NOT GET A PUPPY FROM HERE. read more

I inquired about availability of a cavachon via email and was told they had them in stock at store. I went down to store and was told they don't have any. I made a trip from the other side of town to get there, what a total waste of my time. They should be upfront and honest rather than tell a lie to get you to go there. Not only that but the store smelled terrible and the dogs all looked like they are from a puppy mill. Most of the pups had matted and wet fur, all the display cages with dogs had urine damped bottoms. The clerk wasn't helpful and didn't care, seemed like he didn't want to be there other than to collect a salary. Don't waste your time, go over to qpuppies where they treat you with respect and thank you for coming. read more

STAY AWAY...I was recently sold a puppy with both bronchitis and pneumonia. After spending ALOT of money, and 3 weeks in the hospital, my puppy is close to full health again. Seeing your brand new puppy go through this is emotionally taxing. Do your research before you buy a puppy from here! read more

I went there yesterday they advertise puppies for 299 or 399 $ real price is 4 times more!Puppies looked misearable sitting out there in a small cages!Oh my God this place should be closed!!!!!!Do not go there to support this horrible attitude against animals! read more

When I saw the ad for this place on the eBay classifieds, I gave them a call. I was looking for a toy breed Pomeranian. I was very specific about what I wanted because I was coming from NJ to get the puppy. I said I wanted a female, cream colored Pomeranian that would be about 7 pounds fully grown. They quoted me a price of $550.00. They didn't say anything about "STARTING" at $550.00. Well, when I got there and I picked out what I wanted, they had the audacity to tell me it's worth $1,200!! I told them that I was told $550.00 over the phone and they proceeded to tell me that that was the price for the bigger, brown colored Pomeranian. WTF?!! Then I told them that I came from quite a distance to get this puppy, and in the damn snow, no less! Then they tell me that the best they could do for me was bring it down to $950.00 with no tax, for my troubles. So I caved in and got the puppy because it was so darn cute. But when they took her out of her cage and I held her, she was so fearful, like she'd been abused or something. She had her tail between her legs, her ears pinned back, and she was just scared! When I asked them why she was acting like that, they said because I was a stranger to her, and that she would come around to me when I took her home. Well, my husband was holding a Maltese that he had seen, and liked, and she was very playful and licking us like crazy. Hello, we were strangers to her too, yet she took a liking to us!! I've had her for 4 months now, and she still hasn't come around to us yet. She still acts very fearful and timid, and won't obey any commands. I gave them a call and told them about my concerns, all they could do was give me a phone number to some personal dog trainer that they knew. I told them that I'm POSITIVE that she had been abused, but of course they denied it. They wouldn't do anything for me, not even an exchange. I will NEVER do business with these a**h**** EVER again. And I suggest to anyone who is thinking of getting a dog to avoid this place like the plague!! I would give them zero starts if I could. TERRIBLE, TERRIBLE, TERRIBLE!!! read more

ok so i went and it was very sad because the puppies looked like they didn't wanna be there n sad. and they're on top of cages that is bad for their paws because the paws are going through the STEAL CAGES! plus the 2 workers were giving me ATTITUDE like no, i am a customer u have to treat everyone nice. do not buy a pup from here it's a very bad purchase go somewhere else. hopefully this helped u guys. Many people have wrote down that this is a hazardous place. read more

Is there such a thing as ZERO stars? Don't buy a puppy from this place. Go to either a reputable breeder or an animal shelter/ rescue group. My (ex)boyfriend bought a toy poodle from here. TWO days later I brought her to the store's preferred vet- she had ADVANCED kennel cough. Why did the store send her home with a kennel cough PREVENTATIVE medicine if she already had kennel cough while at the store? How could they have overlooked that their own puppy was sick in the store? Perhaps they don't pay attention to the poor pups. The store owner told me ALL vet charges were free for the first several weeks. As I was leaving, the vet charged me $25 for the fecal sample... It's not about the money, it's about the principle... I had to argue with the owner for a refund for an unfounded charge! Two months later I brought her to my own vet and found out she was born with a hereditary knee problem, which may cause arthritis and may require surgery later on in her life. There is a lemon law in New Jersey: dogs with hereditary problems are not supposed to be bred and sold- this weakens the breed. Need I say more? This store is horrid! ****UPDATE**** After doing some more research, I learned that the papers they gave me for my poodle are for a sham organization that allows anyone to register a dog (including puppy mills) called AKA. AKA is the organization this store uses for its puppies. If you want to buy a puppy knowing where it actually came from, and knowing that you are not endorsing puppy mills, make sure your puppy comes with AKC paperwork. Just look at the differences in their websites. AKA offers barely any support to dog owners, while the AKC offers a variety of support and activities for you and your pup. AKC is internationally recognized, and has dog shows and activities, while the AKA doesn't even mention such a thing on their website! If you are looking to get a puppy or dog, please make sure you do your homework- research the breed you want and the place you want to get him/her from! You will see all over the internet, and if you talk to dog owners, rescues, and shelters, you will hear: there is a consensus that a majority of puppy stores don't really care about their dogs and get them from puppy mills. Google puppy mills if you don't know what those are. I love my dog, but I am very upset and frustrated that I cannot participate in any of the poodle dog shows or activities with her because she is not AKC. =( TO SUM IT ALL UP: Don't buy your puppy from this store. read more

I visited this store as of recently and all I can say is that the experience was awful! From the moment my friend and I walked in, we were extremely uncomfortable do to the mannerism of the staff. They were nothing but RUDE and unapproachable. Derogatory looks from head to toe as we set foot in the place. No greetings from the time we came in or as we left. I honestly felt like we couldn't even enjoy the puppies because the staff was watching us like hawks. As soon as we came in, is as soon we wanted to leave. From many other reviews on here, I am glad I am not the only one who has experienced this from them. Even if its just to look or to purchase a puppy, no one deserves to feel uncomfortable and out of place because of the staff. Not happy. read more

Willy is an amazing person at Empire Puppies he was very helpful . The dog is a Jack Terrier Russell and he is a great dog very healthy clean and happy. Actually Empire was very clean the animals seemed all pretty happy. The only reason I didnt give them five starts is b/c the prices on the website are not the same actually alot higher abt 3 to 4 hundred .... Otherwise then that I would def say I love this place :)..... read more

This place is the worst. Gave a down payment of $400 for a large male french mastiff puppy after being told the puppy would not be ready to leave for at least ten days. Ten days later when I came to retrieve the puppy it was obvious that they have switched the puppy for a much smaller puppy. Good thing I took pictures when I gave them a deposit or else i wouldn't not a case to argue. They finally gave me a refund (a check) which cost me money to cash. Add the ten days lost, gas money, money for pet supplies, and deceitful business practices, I highly receommend that you go anyplace else. read more

These people will rip you off. They used to sell puppies out of their basement of the building where they lived. Some of the pups even have ear mites. If not cleaned and treated leads to infections.WHAT HAPPENED TO THE PUPPIES IN THE BASEMENT WHEN STORE OPENED UP AND ALL NEW PUPS WERE BROUGHT IN. read more

Very disappointed , I bought a Lhasa-poo puppy and it died within 12 days of purchase, ON MY BIRTHDAY! I had visited her a couple of times before I had actually got to bring her home. However 2weeks prior to picking her up I noticed that she was sick, when she breathe you could feel the cold in her chest. They said that she would be better by the date I was to pick her up. I called numerous times just to check how she was doing and they said that she was better. When I went to pick her up she seemed better, I didn't feel the cold in her chest anymore. They said that she was a lot better and they gave me some medicine. Within the next couple of days, I had really grew attached to Coco but then she stopped eating and started throwing up, so I took her to the vet they recommended and they kept her for a day for some testing. When I picked her up, i was told that she had a little cold ,the doc said she should be fine, and them too gave me medicine for her. They said she was fine, but she wasn't, 2 days later she died, i had to take the body back to the vet for a autopsy, i was told that it was a combination of kennel cough which had progressed into pneumonia and her not eating. It was the worst birthday ever. They were willing to give another puppy because the puppy heath contract stated 14 buisness days of health, my puppy died in 10 buisness days, and I really wanted another puppy but I was scared that the same thing would happen to her, after the 14 day health guarantee then I would be left with nothing, so I just settled for a refund. They have a wide range beautiful puppies , but don't let the cuteness distract you. The guy at the desk had mentioned that they do not really know if the puppies are sick at the time of purchase, that's why they give you a free 1st checkup. So please be aware, and check your puppy of interest thoroughly. read more

I went to Empire Puppies on a Friday with my husband and three young sons. We fell in love with a westie. She had a great personality and the kids loved her. We bought her home and everything was great. On Saturday she began to cough. She coughed Sunday night and was unable to sleep. On Monday morning she work up with mucus covering her nostrils. I called the vet that Empire Puppies reccommended. I bought her in to be checked. The vet told me that the bronchitis was the least of my worries and that our sweet little puppy had a heart murmor so severe it was one of the worst she had ever heard. Now both my 8 year old and I are hysterical crying. I went back to Empire puppies. They told me that the vet was incompetenat (the vet the reccommended) and that I should see another vet in the office the next day. My husband took the puppy to the vet the next day and vet #2 confirmed what the fist vet said. We had to return our puppy to Empire Puppies. They gave us a complete refund minus the test and medication we purchased for worms and the $200.00 we spend in puppy supplies. The worst part of this is not the money but the heartbreak that my family experienced. Not a day goes by that I do not think about what happened to our sweet little girl. DO NOT PURCHASE ANYTHING FROM THE TERRIBLE PUPPY MILL PURCHASING ESTABLISHMENT. Oh when my husband went to return the dog he met a guy in there who told him his puppy died two days after he purchased it. read more

We just brought Scotch to Banfield Hospital in New York to get his first checkup, and the coughing that he has had we thought it was kennel cough since the shopkeeper did warn us that he would have a little cough, we decided to do an Xray just to be positive, and it turns out that he has pneumonia. it is not serious because we caught it early luckily, and we didn't notice anything werid other than the cough. He is very active and a huge appetite. I still have not called Empire puppies yet to complain the fact that Scotch has pneumonia, because we have no interest in giving Scotch back to them since he is still a great dog, we love him so much and I do believe he will get better. I would say I am very disappointed that he turns out that he is sick and I would advice to you all, if you did buy a puppy there, bring your puppy to another vet and not the vet they recommend, so you know its more trustworthy. read more

I came to Empire Puppies in search for a Jack Russell puppy. As i walked in I see a asian guy behind the counter glaring at me straight in the eyes. So i quickly turn and lost eye contact with him, and looked at the puppies in display's and i didn't see a Jack Russell puupy. So i asked the man behind the counter If they have Jack Russell on display, and he said yes but it was downstairs the BASEMENT and order a worker to go bring it up. As the puppy was brought up i smelled an odor coming from downstairs and faint noise. Thinking to myself these puppys could have come from mills. So i asked many question to the worker who was assigned to me from the guy behind the counter, and as i asked many question the guy behind the counter would glare at me and pull the worker away and quietly whispher to him things about the dog. So i'm thinking he telling the work lies about the puppy. Also when i mention the word puupy mill, they quckliy said their puppys do not come from mills and the purchase them from private breeders. So in the end of the day, i end up not buying the puppy. These Puppies aren't what the man is saying they are. If you want a puppy and coming from a good home and condition go to Q PUPPIES!! read more