Been my spot since they opened, we pickup/drop off, in and out since parking so hard. first year…read morethey were great, past few visits.... Ehhh... Been sloppy.... We're simple and not high maintenance people...
Prices also went up this past few visits, from $115 to $140/$160, dog is 30-35lbs, and we go every 6-8 weeks...
1- our dogs been cut on his pee shaft twice, straight line with the clippers, first time we let it go, healed on its own... second time we mentioned it, dog ended up getting a yucky infection. accidents happen, that's cool. Some ointment from Vet and dog was good to go, little annoying/time consuming at first, finding a Vet then driving out there etc... and we had to try and deal with their insurance company at first. they ended up covering the vet bill with a store credit.
2- Handful of times, nails were not trimmed/clipped. fine, so we specifically mentioned to cut nails on next trip... maybe a paw or two hair wasn't cut like the others, ok, it'll grow back.... No big deal, not end of world. Little annoying
3- last recent trip, dog was shaking head and scratching, assumed it was just irritation/bother since they usually do ear cleaning/trim ear hair, when I finally checked, probably 6 days later, his right ear was nasty, not cleane/red, stunk and infected. Sent them the pics and asked if ear hygiene is part of the full package, they didn't recall... and said, they would cover an ear cleaning elsewhere but no longer able to service our dog going forward. Sure, okay!
Dog diet, snacks and environment no changes....
All good, I guess they have enough clients now... we are moving on,
lesson learned going fwd- don't rush out and check your dog before leaving the establishment!
In search of a new groomer now