These folks installed a new french door in our home. The door itself seems fine but they left a huge mess. They had only put down one small drop cloth and, after renting a carpet cleaner, it appears our carpet is permanently stained. They left tons of dirt and grime on the door itself, including what appeared to be a small blood stain. I would not use them again. read more

EM Snow - The carpet stains -- it looks slightly better after cleaning but much worse than it used to. - Roofing Near Me - Waltham, Massachusetts

Had Snow side my house in June of 2020. He subcontracted the work to people I could not communicate with. When I pointed out a few things I did not like the contractor would say in front of Mr. Snow and myself he would take care of it, and then when Mr. Snow left he would say it could not be fixed. Had to have them out to fix a section that had slipped down. Fast forward four years later I have a leak on my sun room ceiling due to no caulking around window trim and lack of securing nails. Have now had to hire someone I can trust to correct the work on all my trim work. read more

We had a new rubber roof installed in April. In August it started leaking. We called them up told them the roof they just installed was already leaking. They gave me attitude and said they don't fix leaks anymore. I told them you just installed the roof and you can't come back and fix the leaks that your job created? I finally got them to show up and was told it was the exhaust vent on the side of the building. We replaced it and the roof still leaked. Another leak started and they showed up but had no idea where the leak was coming from. They told me they would come back with the roofer that installed the roof...never showed up. We then replaced the gutter (another company) because we thought maybe it was getting through the walls its an old building do anything was possible. After that it still leaked causing damage to the ceilings of the third floor apartment. We finally found the leak which was a direct result from poor quality work and are still waiting for them to show up and fix the leaks. Do not use this company if you want the job done right and want some kind of customer service... read more

5 stars all the way. They are so easy to deal with. Return calls and emails promptly. Show up on time. Do good work and do it fast.

This is a long-term review of a job done 4 years ago (2 windows, 1 skylight and 1 sliding door.) The good: they were responsive with the initial quote, and did the work on schedule and on budget. The product they installed was good quality. The bad: no attention to detail. Apparently they left some missing roof shingles (or replaced them with a totally different color) around a new skylight. Replacement windows had frames in the wrong color. And a replacement balcony slider was not properly caulked, resulting in a leak in the ceiling below. read more

This company is one that you should stay far, far away from. Their contract involved pulling a permit to re-side my house. They didn't until I called to check because the guy working inadvertently messed with the electrical box outside and caused a power outage. I had to call my own electrician to fix it because theirs wasn't available, despite their gaff, for hours later. The job was a complete disaster from the gate, but I followed through with it because once it had already been started, I needed to have some kind of siding on my house. Fast forward a year later, and I have a hole in the siding. Brand new siding and I have a hole. I emailed the office to see about a warranty, and was told that maybe a kid in the neighborhood hit it with a BB gun. You have to be joking. I own a house and have dealt with a LOT of contractors. Never have I had so unprofessional an experience as this. STAY AWAY. read more

Not sure what happened with this company. Family has been using them for years. Job started off on a bad foot, and ended just as bad. We had another company do our windows and he had experience doing roofs and told us the job was done poorly and the flashing was missing. So eventually we are going to need to hire someone else to Fix all the errors. Oh and after the project, I picked up hundreds and hundreds of nails they never bothered cleaning. That's great for my kids to possibly step on. We have had a lot of work done on our house, by far the worst contractor read more

The Best!!! I purchased a house that needed a new roof and siding. Prior to closing on the house, I meet with Doug and he was very helpful in providing me with pricing, timing and color charts. After the closing, the work began on the house. Roof - The roof took a day and was done with perfection the crew did not leave until the job was done and cleaned up. Siding - The siding began shortly after the roof. When I was told there would be one guy doing the job, I had concerns about the time to complete the job. OMG, I have to say it was the best experience working with Marty he did an outstanding job! The level of workmanship, the loyalty, the cleanliness, the determination and strength of completing the job was just remarkable. The house came out spectacular. Thank you E.M. Snow. read more

These guys did a fantastic job putting new windows, siding and gutters on our house. Fair pricing and they went above and beyond. They ended up doing extras like painting our HVAC covers to match the new siding, no additional charge. Also very professional and a pleasure to work with. read more

EM Snow - Roofing Near Me - Waltham, Massachusetts

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They did a great job today and I will definitely hire them to put on a whole new roof on the rest of the house in a year or so.

Awesome. A shout-out to Sully. Twenty-seven windows replaced with Harvey's in an 1870 house. A large crew (6?) came the first day and did the majority of the work. Two men returned the second day and finished the rest of it by noon. They worked hard and fast, kept the house clean, and they were a pleasure to have around. These guys replace a lot of windows and they know what they're doing. I talked to other contractors who didn't have a clue and wanted to rip my walls (and Victorian moulding!) apart. The job could have been an expensive disaster. The window stops were carefully removed, the old windows were taken out, old sash weights were removed, every cavity was packed with insulation, the new custom-built widows fit just right and everything was put back together beautifully, cleaned and chalked. Now it's ready for a little sanding and paint. The job was painless and the house looks as it should with it's new 6-over-6 double hung windows. I felt the pricing was very reasonable. I should mention the three (four?) changes I made to the job while the Harvey's were being manufactured, which EM Snow took in stride. read more

EM Snow installed a replacement sliding glass door. Immediately after installation, stains appeared on the molding. When it rains, water leaks inside and runs down into my kitchen. In addition, the weatherstripping in the door has become separated from the rest of the door. I have contacted EM Snow repeatedly via email with photos and videos of the door with water leaking. EM Snow claims that the leak may not be coming from the door. I am extremely dissatisfied and will never do business with EM Snow again. read more

Reasonably priced and very responsive to quote requests (unlike many vendors). Project took longer than expected, which was not a problem. However final quality, attention to detail, and finish work was lacking. Cleanup at the completion of the project was not overly meticulous. I've found numerous siding and flashing fragments as well as over 20 nails. Field staff were courteous but a number of interactions with administrative staff were unprofessional. People seem to rave about EM, especially in the Waltham area, but they did not live up to my expectations. read more

Very unprofessional! it took about a month after getting my job done for them to respond to me about a piece of siding their guys broke. But they cashed the check before the ink was even dry. read more

I am very pleased and confident to recommend Richard from E.M.Snow who recently did an amazing job siding our home. I was very happy to get the call from Lauren to say that Richard was available for our house. I had watched him complete a neighbor's home three summers ago and I was familiar with his high level of achievement. In addition, I remembered that Richard was patient and kind to all of the neighbors who were watching him work every day. We were all glad to see him back on our street! I was concerned because we had not chosen the color for the cedar shingles that we wanted. Richard took the time to listen to my concerns and help me think about some choices. He was very thoughtful and considerate right from the very beginning and every day that followed. We finally decided to go with the Natural Clay with red J channel with his encouragement. He worked diligently to make everything just right and our home has a distinctive look that everyone loves! It was wonderful to have one man on the job who was so talented, organized and meticulous. He always kept our yard neat and safe for the children by carefully storing his tools and materials each day. He took extra care with everything that he did and always kept us informed. He was never too busy for a question! His work ethic was incredible and as others have said, he went so far above and beyond our expectations! Thank you E.M.Snow! read more

My folks used them and gave them a 5 and referred about 10 people to them including me. I was HAPPY with the work until I had an issue with warranty questions. EM SNOW does good work but the shingles they use have issues and they will tell you to deal with the shingle company who will tell you to pound sand. The shed is 7 years old and in my opinion failing. Again they will side with manufacturer over consumer. But they do good work. read more

Best service ever. Office staff, estimate gentleman, installation ppl- all perfect. The gutters are incredibly wonderful. they recommended the 6" and we chose the bright white and they look and work great. They were able to schedule super fast and the work was done expertly in a day. read more

EM SNOW is the best! True professionals. Quality work at a fair price and the job done on time. Actually the job was finished early. I wanted to side the house before my daughters graduation party. I gave them a completely unrealistic time frame. They made it happen! So easy to work with. We couldn't be happier with them. read more

Richard was awesome! He just finished the siding on our house and did a beautiful job. Richard is hard working,meticulous and thorough. Thank you read more

We contacted several siding companies when we had to reside our house. Some returned phone calls within a few days, some never did. Doug Snow came to my house the same day I called him and met with me to discuss any details (color, pricing, timing, etc...). The office staff in Waltham was friendly and very easy to deal with. It sounds like this company has more than one crew that installs the siding. The two guys that did our house (Rich and Joe) were professional, patient, courteous, and very experienced. Not only does our house look great, I know from watching their degree of experience and professionalism that water will never enter our house. We had an excellent experience with them, and they are an affordable company to choose. read more

As a result of a house fire, my house needed to be resided. The general contractor hired EM Snow for this work. The first interaction I had was with the office staff in trying to select a color. Lauren was very helpful - providing several addresses of houses they had resided. I finally found the color I was looking for. After choosing the color, I met with Doug to discuss trim. As mentioned in the earlier review, Doug was courteous, professional and offered suggestions to assist with the decision making process. Lastly, their crew was great. They did a wonderful job, they were friendly and always cleaned the work area at the end of the day. I used this company again this past winter to replace some siding due to damage from an ice dam. I would highly recommend this company. read more

We just had EM Snow come in to replace all of our windows. The guys came in and finished the job very quick. They were great to deal with from the initial proposal through scheduling and installation. I can't wait to have them replace our doors next! read more

What a disaster! The salesman gives you a smooth sales pitch and then sends over a bunch of unsupervised hacks who don't speak English and make a mess of your property. read more

They attempted to roof over a hole (rotten plywood) in my roof. What a bunch of hacks. Mr. Snow is the salesman and he subs out the job to a crew that is difficult to communicate with as they speak little English. I get the feeling he just cares about the money and not doing a quality job. read more

We had a contract to install new windows in our new home. The job was started on Friday. I left work early and made it home around 3pm, and the workers were gone for the day, as their business day ends at 4pm. The window installation in the living room was half done. There was a draft coming in and a storm the following day. There was another storm on Monday, causing the job to finish on Tuesday. We went a few days with stormy weather and cold temperatures with a hole in the wall between the window and the wall. It would have been a better decision to have left the window alone until the following visit so that we wouldn't go days with a hole in the wall and a cold draft, which we felt as we watched TV. They returned and fixed the issue on Tuesday. When the job was completed, we noticed pencil marks were left behind, and there was a crack on the wall from the living room installation. To be honest, it looked very sloppy. We would have preferred that the windowsill would be all white, but there was this wood trim that was not there before. I can understand that these things happen during in installation, but according to their office manager Lauren, the contract states that they do not paint, and only install primed trim and are not responsible for stress cracks. We would have paid extra for these issues to make it look better. The windows look terrific, but the outside work is disappointing. Lauren had also stated that pencil marks can easily be erased and paint should be done after windows are installed. I agree with both comments, however why should the customer be responsible for cleaning up that mess? The stress crack was caused from the installation, not on us and we will have to pay for the wall repair and then repaint the room. I hope contractors or repair people will just do "the right thing" when many unfortunately do not. At least it was mentioned in the contract what they were and were not responsible for. read more

Doug Snow, Lauren, Marty, and the entire roofing crew are great to work with. They provide the level of customer service and quality workmanship that is hard to find. We've done a lot of renovation projects on our home. The very best has been the new roof and new siding EM Snow completed early this spring. We're very particular about getting the job done right and the tea from EM Snow excelled throughout the project. The roofers kept the job site clean and did an excellent job on our numerous roof sections. Marty is a great craftsman. The siding and trim was no easy task on out house. But he made every cut with precision. Lauren is very responsive on all concerns and questions. And Doug Snow personally ensured we were satisfied. I would hire them again and recommend them to family and friends for any roofing or siding project. read more

Thanks to everyone at EM Snow for the great work on installing PVC trim, siding and gutters. From estimate, to making decisions, to answering question and to completion the process was excellent. Pricing was competitive and the quality of work top notch. Richard is detail oriented and its clear he takes pride in his work. He wants to make sure that every aspect of the install is perfect and it shows.. I highly recommend them for your next siding job. read more

We got a our siding done and Richard did a great job. He was very thorough and always kept us up to date of how everything was going. Doug was easy to deal with and was not pushy at all. The quote they gave me was very competitive. I highly recommend this company. read more

I am happy to write this review as a VERY pleased first time customer of E.M. Snow Co. I needed a new roof after this very challenging winter and sought out a few roofers in and out my area. I set up an appointment to meet the owner Doug Snow, when he arrived I became very impressed with his assessment, professional manner and total confidence that I would be happy with his work. Doug is more than the owner; he actually worked at this craft for years, now he has a very competent crew that he trusts. I also was very impressed by his assistant Lauren, who kept me well informed during the process, which was much appreciated. My roof was completed as promised and my yard, both front and back, was cleaned up just the way I expected it to be. I highly recommend E.M.Snow for anyone who expects quality workmanship and very fair pricing. Thank you Doug and Lauren for exceptional customer service! Janis Cohen Waltham, MA read more

My contract with E M Snow was for siding and doors. Alone Richard installed all the siding, the final result is PERFECT! He was extremely careful, his standards are very high, and it all shows in the final result which is excellent. As for the doors that is a work in progress handled by another E M Snow who thus far has been helpful. read more

Richard from EM Snow did a fantastic job siding our garage. Richard was meticulous, thorough and pleasure to deal with every day. He finished faster than we could have imagined. There were several details that he handled perfectly and we couldn't be happier with how everything came out. This is the 2nd time we've used EM Snow. We sided our house several years ago, but for a variety of reasons, needed to hold off on the garage. From Doug Snow coming out to estimate, to Lauren in the office, to the guys who do the work (Especially Richard), they are so professional and we highly recommend them. read more

Some years ago E. M. Snow completed a vinyl siding job on our home and did a fine job. We incurred damage to several areas as a result of last winter's storms and ice dams. It took over four months for the company to schedule someone to come out and repair the damage which I grudgingly accepted since it was a very small job. In the end, the fellow assigned did a terrific job so it was worth the wait. Richard was very pleasant, friendly and accommodating. He can come back any time. I would highly recommend him. read more

Richard, from EM Snow, did exceptional work on our recent siding project. He clearly takes pride in his work and strives for perfection, which is hard to come by these days. Not only does Richard take the time to solve problems that come up, he also takes time to explain what he is doing and why. He goes well above and beyond, communicates clearly, and works hard to make sure there are no issues. Lauren in the office did an excellent job of managing the project and scheduling the logistics, which made the process much easier, and Richard executed the work by himself. Richard is a one-man band and he wants to be in control of ensuring everything is done right, which gave me the utmost peace of mind that things were being done to the highest of standards. Terry, Lauren, Bobby, Anthony, and the whole crew did a great job and I can't say enough about the attention to detail that Richard put in. He made me feel like he was working on his own house. Great work E.M. Snow! read more