I normally don't leave reviews, but I feel obligated to share our experience…read more Our 2011 Toyota RAV4 has been at Encore Collision since October 2025 for repairs. Over several months, we were repeatedly told that work was in progress, parts were on order, or that the vehicle was nearing completion. It's March 31, 2026 and it is still not finished. However, during multiple in-person visits, there has been little to no visible progress. Communication has been inconsistent, and there were times we arrived during business hours and no one was available. We understand that delays can happen, but the lack of transparency and follow-through has been extremely frustrating and completely unacceptable. We also observed signage indicating BBB accreditation; however, the BBB website currently lists this business as not accredited, which was confusing and concerning. At this point, we have had to escalate the matter in order to seek resolution. We hope this can still be resolved professionally, but based on our experience, we would strongly advise others to proceed with caution as there are many red flags despite the positive reviews.

I don't even know whee to start with this place. My husband had hit something on the front driver's…read moreside. It started leaking anti-freeze. We needed to get that fixed along with the bumper. We took it to Encore and they quoted us $3700. A few days later they called and said that it would be another $400 for a part. Two days later they said that it would be another $200. When we finally went to pick up the car we saw that the bumper was fixed. They also fixed some other things in the front, since it was pushed back. When I inquired about the fix for the anti-freeze the guy had no idea what I was talking about. We had a new bottle of anti-freeze in the trunk and they put it in the car for us. It didn't leak out, which was a good sign. We drove it to Costco a block down and saw that all the anti-freeze was leaking out. We called the guy and dropped the car off again. He called the next day and said it would cost $800 to fix the anti-freeze leak. A day later he called and said it would be another $400 to fix the inverter. All in all, the hubby paid around $6000 for something they quoted as $3700. That plus the fact that they had our car for over three weeks. When we finally picked up the car they did give us a complimentary car wash, which we appreciated. We've had the car back for four days now and thankfully it's running smoothly.

AC or about anything...they can fix it. Won't scam you for more $$ either. Nice Family owned…read more They Drink and sign Karaoke at night. Hilarious.

Great price, fast service, and excellent quality! Convenient because I live right up the road…read more Ronald was easy easy to work with also.

Took my car back for an estimate since my car had a fender bender. They will order the parts and…read morewhen it comes incwill be back to drop it off the the repairs. Service is friendly and goes through the whole estimate step by step. If you looking for a body and fender shop give them a call.

Everything was done perfectly, the customer service was amazing and they made me very comfortable…read moreleaving the car in their hands!

After a minor fender bender that left a sizable dent in my front bumper, I used Yelp Projects to…read morefind a repair shop. Auto Papa immediately provided a quote. I visited their shop and they explained my repair options in detail. The day of drop off was simple and they explained the repair. At pickup, the repair was PERFECT! I couldn't even tell a repair had been made and the bumper looked like it did from the factory. I would highly recommend using Auto Papa!

I called in advance to make an appointment for an estimate and they said no need, just come and…read moreit'll be 10 mins. I did as they said and showed up. ALL 3 of the employees on the premises avoided me. No one even bothered to look at me. I tried to approach nicely saying excuse me, and all of them don't talk back. They just gesture their hands at me to go away. Like I am seriously shocked... Horrible service. To note, I did go to the office first because I read the sign. But no one was there and I waited with no one coming in to help me. So that is when I tried to ask the employees. I've never been here before so I wasn't sure if someone knew I was waiting since I had no appointment, per the phone call. Well, now I know to never come here.

This review is being posted PRIOR to the work being completed on my vehicle…read more Im leaving the review with the disclaimer, that it may change. Only reason that im leaving it early is because so far, ive gotten amazing service. I am leaving a review for Mazda as well. My car is currently being worked on by SH Fender in Kaka'ako. I drive a Mazda SUV, newer model. I noticed the the roof had some bubbling happening. If you know anything about paint, you know that bubbling can only mean that you'll be in a world of debt if you let it keep going. Now, being that my car is newer, I was shocked to see the paint and roof already starting to rust. I dont take my car to the beach. I dont park at construction sites. I dont throw bird poop at it. Luckily for me, this job is being covered by the paint warranty offered by Mazda. Go me! Anyway, I dropped my car off at Mazda and it was quick to head over to SH. SH was also quick to start it -- I know this because on the same day, I got a call requesting for the key to remove my roof racks (that I stupidly forgot to hand over). That being said, after doing some research, I was super happy that SH was responsible for my car since they have excellent reviews and a friend of mine has used them before. If I could have repainted the roof black, I would have, hahaha, but I assume they'll do an amazing job on the polymetal grey. P.S. SH guys, if you want to get that scratch off my front bumper, feel free to do so HAHAHA.

Great quality service! Looks brand new and the paint blend makes it look seamless. The customer…read moreservice was professional and they worked great with insurance company. I would definitely recommend their work.

I brought my 2018 Tundra in for some body work and paint on the hood and roof, and the results are…read moreoutstanding. The finish is flawless, and the color match is perfect. I primarily worked with Cole. Cole was a pleasure to work with--professional, communicative, and kept everything on track. Something that I really appreciate from vendors is when they take the time to educate their customer. Cole answered all of my questions and made sure I understood everything about the process. It's clear that Mr. Pak runs a high-quality operation here. From the initial quote to picking up the truck after it was finished, took exactly eight days. The drop-off to pick-up took two days. Quality and efficiency. I highly recommend this team. After seeing the quality of work on my Tundra, I won't be suggesting anyone else. This is officially the shop I'll personally be using and will be referring people to going forward.

Thanks Cole for the job well done. I went to at least 7 other body shops to get quotes. Since this…read moreis coming out of pocket, I got all sorts of answers. 3 said they don't do out of pocket, 2 said they charge ($100+) just to provide a quote, and then others who quoted way more. I sent the car to this place, and Cole went under my car and spotted the problem right away. A quote was immediately provided. The quote was fair and I left my car behind. I like the efficiency. It was a simple fix. Stick the bumper reflector back in place. That's it, and that was what was done. Cole took the trouble to explain to me what was done and even what materials he used to get the job done. Highly recommended.

Clean professional work. Li is very easy to work with and he's good at communicating. Fair price…read moreand fast quote.

This review is long overdue, but absolutely deserved…read more Lee has been incredibly good to me from the start -- treating me with genuine aloha and real pride in the work he does. The job I needed wasn't collision-related; it was a full aesthetic upgrade. I wanted to completely change the color of my Tacoma, and after Yelp showed me a bunch of options, I decided to visit Lee in person to see what he was about. I'm not much of a car guy, so this whole process was new to me. Because it was an expensive project, I came in cautious and ready to keep my guard up. But after meeting him, that guard dropped fast. Lee is passionate, ambitious, and fully committed to doing things the right way. He walked me through everything with honesty and integrity -- never once taking advantage of the fact that I didn't know much about cars. Instead, he supported me, educated me, and made sure I felt confident every step of the way. After agreeing to his estimate, I handed over my keys the following week, and he went to work. About a month later, I saw my truck in a completely new light -- literally. It wasn't charcoal grey anymore; it was Space White, a modern cool‑tone metallic white originally introduced by Ford in 2020. It's a unique two‑tone shade that looks grey in the shade and bright white in the sun. I found it by accident while searching for a white that wasn't "company truck white," and Lee was just as excited about the choice as I was. From start to finish, he delivered amazing work. This was the best investment I've ever made for my 2015 Tacoma (still under 50k miles!), and I'm genuinely grateful I trusted him with it. If you're looking for someone who cares, communicates, and takes pride in their craft, Lee is the one.

Late this afternoon, I went to my car and the side and front fender was partially off…read more I yelped the body & fender shops but because it was after 4p, majority of the body & fender shops were closed. Found JDI Auto Shop and they were closing in 49 minutes. I called and the owner (Eon) said he was closing soon. Mentioned to him that I don't know if someone yanked my gender , and I was close to Ala Moana. Eon said he would wait for me. I am so, so grateful that Eon put my fender back on. A million "thank you to Eon. Eon is the nicest body and fender person that I have ever met. Also, his price is very reasonable. Kamsida Eon!!

Eon did a fantastic job on my 2004 Toyota Tacoma . He is so a perfectionist, with everything he…read moredoes . For all the extra he does to finish the job I would 100% recommend him.

Story time: Someone reversed into my car while it was parked at the beach... I know, I know... I…read morewas angry because there were TWO empty stalls next to me! Sooooooo how do you bang a parked car with two empty stalls?!?! The topper to all of this is my car needed a safety check this month and I was in a rush to get it done. Anyways, worked it out with the other driver and was referred to Aiea Collision Center. They are located on Kahai st in Kalihi. They're open Monday through Friday and closed on the weekends. They were able to replace the tail light & paint the damaged area in 24 hours! I did have to wait two weeks before getting my car in (they were BUSY) but they were so good! I worked with Craig to get a quote. He's a super nice guy and very knowledgeable. All of their staff were very friendly. I'm really appreciative because I don't frequent these types of shops, so I was glad they took the time to walk me through the plan of what they were going to do to the car. They also explained the work they did when I went to pick up my vehicle as well. So, so very grateful! Their pricing is reasonable for the work they do because it's done so thoroughly. -Check em out if you need their services! 10 out of 10!!

My car was in need of help after a big truck hit & pulled my rear bumper partially off in slow…read moremoving traffic. Company's insurance accepted responsibility & Aiea Collision was recommended to me. I had to wait a few months until I could bring my car in (busy & had to wait for parts), but thanks to my duct-taping skills, it wasn't a problem & my bumper hung on until then. After dropping it off, it was done in 1 week & the new bumper (& rear side damage) looked grreat!! Awesome people & great customer service- especially appreciated the help with rental car arrangements. Mahalo, Aiea Collision Center!! Highly recommended!

I am so absolutely grateful for Kwan's auto body shop for sanding and repainting my car after…read morescraping a cement pillar as I was backing into a parking stall. The quality of their repair was exceptional as I can't see where the damage to the car was. The price to repair the car was SO reasonable compared to the other quotes. I will only pull into a parking space now so hopefully I won't have anymore problems. I highly recommend this business for the quality of work and there amazing professionlism. They were just so kind and prompt. Mahalo nui loa

My go to place for repairs. Fast estimates, quality work, good prices. I've had several of my…read morevehicles repaired here, with no issues.