After suffering 4 months of ghosting and tales from another auto body shop, my family and I yelped…read morereccommendations for our newly acquired JDM vehicle, Joe responded within minutes on a late Saturday afternoon. Not only is a quick response on a Saturday a highly unusual experience for me, another surprise was his willingness to offer a Sunday consultation, in-person at the shop. The location is easy to miss, but just give Joe a call or text and he will guide you to the right bay. He has a clean and spacious office with AC!!! Conditions of the front-end repairs were discussed, and it was easy to discern Joe has experience working with insurance companies. Although the insurance company authorized the repairs, we chose not to complete them because ours was a JDM, with only 24 of these on the continental united states. This meant we could insure it, but would be issued a salvage title. We needed a vehicle for everyday activities of daily living and not as a custom show mobile, so we sadly sureendered the 1998 Nissan Serena to the insurance company. Joe took care of all the insurance stuff, including storage of the vehicle and towing it to auction. Should we have the misfortune of needing collision repair...MOS DEF... Encore Collision is our GoTo

I normally don't leave reviews, but I feel obligated to share our experience…read more Our 2011 Toyota RAV4 has been at Encore Collision since October 2025 for repairs. Over several months, we were repeatedly told that work was in progress, parts were on order, or that the vehicle was nearing completion. It's March 31, 2026 and it is still not finished. However, during multiple in-person visits, there has been little to no visible progress. Communication has been inconsistent, and there were times we arrived during business hours and no one was available. We understand that delays can happen, but the lack of transparency and follow-through has been extremely frustrating and completely unacceptable. We also observed signage indicating BBB accreditation; however, the BBB website currently lists this business as not accredited, which was confusing and concerning. At this point, we have had to escalate the matter in order to seek resolution. We hope this can still be resolved professionally, but based on our experience, we would strongly advise others to proceed with caution as there are many red flags despite the positive reviews.

Everything was done perfectly, the customer service was amazing and they made me very comfortable…read moreleaving the car in their hands!

The staff was friendly and very accommodating from scheduling to the final repair. They were…read morethorough and walking us through the whole process. When they delivered our vehicle the repair was impeccable and like new again. They also washed and cleaned the interior of our vehicle. I would bring my vehicles to this shop again and would recommend it to anyone needing body repairs.

Went to Auto Papa with an issue regarding my car kicking/jerking. I was quoted to run diagnostics…read moreto check. Amin took care of me by asking me questions, testing out my car, and explaining possibilities of what could be causing the issue. The challenge is that it is intermittent and it's difficult to reproduce. He did his best to try and replicate it, but wasn't able to. Although I took some of his time to look at my car, he didn't charge me anything as diagnostics didn't need to be run due to no engine light appearing. I truly appreciate the support he provided, top notch. And they are easy to reach out using Yelp messages (just make sure that it sends properly). Thank you, Amin.

It's incomplete work. Based on the work alone I wouldn't recommend these guys to anyone they didn't…read moreput adhesive on one of the plastics on the truck bed. It's missing vinyl film shields on one side, but they left them on the other side so I don't know what happened there. They didn't color match evidence is in the picture there's clearly a line of the two different colors and I can't believe they didn't wash the truck after they finished painting it. The truck also has a weird odor inside. I'm not sure why. When I asked how much it would be to paint the roof it was first $700 then when I agreed to the 3 panels I told him I'd pay for the top on my own dime the price went up over double $1500 for 1 panel. SMH never again. So for 3 panels one being the truck bed it was $1900 then to paint 1 more panel the roof was an extra $1500 just doesn't add up

Fixed the AC on my Audi with no issues at all. The work was completed smoothly, and they kept me…read moreupdated throughout the process. They also answered all my questions clearly and to my satisfaction.

They were very courteous and as soon as the ordered part came in, the job was done quickly. We…read morewere very happy with the results and they were even kind enough to do a few "touch up" paint on a couple small scratches without added charges. Customer service was great!

I brought my 2018 Tundra in for some body work and paint on the hood and roof, and the results are…read moreoutstanding. The finish is flawless, and the color match is perfect. I primarily worked with Cole. Cole was a pleasure to work with--professional, communicative, and kept everything on track. Something that I really appreciate from vendors is when they take the time to educate their customer. Cole answered all of my questions and made sure I understood everything about the process. It's clear that Mr. Pak runs a high-quality operation here. From the initial quote to picking up the truck after it was finished, took exactly eight days. The drop-off to pick-up took two days. Quality and efficiency. I highly recommend this team. After seeing the quality of work on my Tundra, I won't be suggesting anyone else. This is officially the shop I'll personally be using and will be referring people to going forward.

Thanks Cole for the job well done. I went to at least 7 other body shops to get quotes. Since this…read moreis coming out of pocket, I got all sorts of answers. 3 said they don't do out of pocket, 2 said they charge ($100+) just to provide a quote, and then others who quoted way more. I sent the car to this place, and Cole went under my car and spotted the problem right away. A quote was immediately provided. The quote was fair and I left my car behind. I like the efficiency. It was a simple fix. Stick the bumper reflector back in place. That's it, and that was what was done. Cole took the trouble to explain to me what was done and even what materials he used to get the job done. Highly recommended.

Very impressed, excellent work. My insurance company sent me to a body shop on Kona St. They took a…read moremonth to come up with a quote of almost $6,000. This was just for damage from the collision but my wife wanted the other minor damage on the car done too. The insurance company considered it a total loss and offered us $6,500 scrap the car of $3,800 if we kept the car. Since the damage was just cosmetic the title did not have to be classified "Salvage". Before making a decision I took the car to Ko Li. He looked it over and said he would do everything $3,800. This meant painting almost half the car. Another problem was there was no color code to be found so he had to do his best to match the color, it's perfect. The work was done during the heavy rains we had and yet he still was able to get it done in about 10 days. I wonder about the one bad review, it might be a mistake since the reviewer is from Santa Monica, CA.

Lee is the very best in the business. His scope of knowledge regarding vehicles, their individual…read morebody lines, and what is needed to achieve a perfect look comes second to none. He puts his clients before he puts himself. I cannot recommend this establishment more highly! This is what you're looking for, my Range Rover looks PERFECT! Many mahalos to Lee and his incredible business!

This is the BEST place to have autobody work done, in my opinion. Eon is very honest, hardworking,…read morehumble, and really goes above and beyond! First, he made it so easy to come in and get a quote-other places require an appt for that. He told me I could just come in that same day and I needed it printed out (because I needed to give a copy of it to my neighbor who hit my car), and he took care of everything I needed so quickly! I thought his pricing for everything was very good too. The body work and paint job he did is perfect! My car looks new again! He even cleaned my headlights, detailed the car, and even fixed a problem I had with one of my floor mats at no extra charge and without me even asking. I am so happy to of found him here on yelp and HIGHLY recommend him! I am very, very happy! Support local Korean businesses in Koreamoku by coming here!

Eon was very attentive and really took care of my truck. My paint/scratch repair was superb. drop…read moreoff was sat morning and picked up sunday night. i felt so bad that i couldn't give it a nice wash before drop off but he said no worries! and when i picked up it looked like a brand new ride! even looked like it was detailed super slick and shiny. I will definitely be telling everyone i know about him and will 100% go back again if i ever need to!

My second generation 2015 Toyota Tacoma clear coat was peeling really bad on the cab and hood. I…read morecalled Aiea Collision Center on Kahai Street and asked Scott T. if he could provide me with a quote to repaint the hood and the cab. He gave me a quote and an appointment date.. The truck was taken down on a Monday and was finished on a Friday. The truck looked new. The paint was nice. It matched the rest of the truck. I was very pleased with his work. The hot sun and UV rays really kills the paint on your vehicles in Hawaii. I am glad that businesses like Aiea Collision Center and the people behind the organization takes pride in the work they do.

Amazing service and kind people!…read more I dropped off my car at Aiea Collision Center to fix my front bumper and I couldn't be happier with the experience. The owner and the entire team were so nice and welcoming. They took care of my car right away and made the whole process super smooth and stress-free. Everyone I spoke with was helpful, honest and professional. You can tell they really care about their customers. My bumper looks brand new -- they did such a great job! I highly recommend Aiea Collision Center if you're looking for fast, reliable and friendly service. Thank you again for taking care of my car so quickly!

brought my car in to replace old non-restorable headlights, excellent service, was able to get an…read moreappointment soon after calling , would highly recommend

Kwan's very reasonable price and the work is perfect and I definitely recommend it…read more Thank you