This review is being posted PRIOR to the work being completed on my vehicle…read more Im leaving the review with the disclaimer, that it may change. Only reason that im leaving it early is because so far, ive gotten amazing service. I am leaving a review for Mazda as well. My car is currently being worked on by SH Fender in Kaka'ako. I drive a Mazda SUV, newer model. I noticed the the roof had some bubbling happening. If you know anything about paint, you know that bubbling can only mean that you'll be in a world of debt if you let it keep going. Now, being that my car is newer, I was shocked to see the paint and roof already starting to rust. I dont take my car to the beach. I dont park at construction sites. I dont throw bird poop at it. Luckily for me, this job is being covered by the paint warranty offered by Mazda. Go me! Anyway, I dropped my car off at Mazda and it was quick to head over to SH. SH was also quick to start it -- I know this because on the same day, I got a call requesting for the key to remove my roof racks (that I stupidly forgot to hand over). That being said, after doing some research, I was super happy that SH was responsible for my car since they have excellent reviews and a friend of mine has used them before. If I could have repainted the roof black, I would have, hahaha, but I assume they'll do an amazing job on the polymetal grey. P.S. SH guys, if you want to get that scratch off my front bumper, feel free to do so HAHAHA.

Great quality service! Looks brand new and the paint blend makes it look seamless. The customer…read moreservice was professional and they worked great with insurance company. I would definitely recommend their work.

After a minor fender bender that left a sizable dent in my front bumper, I used Yelp Projects to…read morefind a repair shop. Auto Papa immediately provided a quote. I visited their shop and they explained my repair options in detail. The day of drop off was simple and they explained the repair. At pickup, the repair was PERFECT! I couldn't even tell a repair had been made and the bumper looked like it did from the factory. I would highly recommend using Auto Papa!

I called in advance to make an appointment for an estimate and they said no need, just come and…read moreit'll be 10 mins. I did as they said and showed up. ALL 3 of the employees on the premises avoided me. No one even bothered to look at me. I tried to approach nicely saying excuse me, and all of them don't talk back. They just gesture their hands at me to go away. Like I am seriously shocked... Horrible service. To note, I did go to the office first because I read the sign. But no one was there and I waited with no one coming in to help me. So that is when I tried to ask the employees. I've never been here before so I wasn't sure if someone knew I was waiting since I had no appointment, per the phone call. Well, now I know to never come here.

I've seen people complain about scheduling, but I've taken two vehicles (a Range Rover and a BMW)…read morehere for body damage just by pulling up to get an estimate, and Rob (Ron?) has been great both times. Very fair on pricing, and he scheduled them immediately. (Maybe like me he just doesn't like to deal with voicemails, and prefers in-person interactions!)

SCAMMERS!!Save yourself the headache and go elsewhere. After asking for photos to give me a quote,…read morethey spent three weeks giving me the runaround--only to flip the script and demand $100 up front just to write up a simple estimate. Completely unreliable and questionable practices. Will definitely be warning fellow military families on base and PCS groups to stay far away. Say they ONLY have one worker?? They are busy months out?? DONT GO to them WTF Straight clowns.

I normally don't leave reviews, but I feel obligated to share our experience…read more Our 2011 Toyota RAV4 has been at Encore Collision since October 2025 for repairs. Over several months, we were repeatedly told that work was in progress, parts were on order, or that the vehicle was nearing completion. It's March 31, 2026 and it is still not finished. However, during multiple in-person visits, there has been little to no visible progress. Communication has been inconsistent, and there were times we arrived during business hours and no one was available. We understand that delays can happen, but the lack of transparency and follow-through has been extremely frustrating and completely unacceptable. We also observed signage indicating BBB accreditation; however, the BBB website currently lists this business as not accredited, which was confusing and concerning. At this point, we have had to escalate the matter in order to seek resolution. We hope this can still be resolved professionally, but based on our experience, we would strongly advise others to proceed with caution as there are many red flags despite the positive reviews.

I don't even know whee to start with this place. My husband had hit something on the front driver's…read moreside. It started leaking anti-freeze. We needed to get that fixed along with the bumper. We took it to Encore and they quoted us $3700. A few days later they called and said that it would be another $400 for a part. Two days later they said that it would be another $200. When we finally went to pick up the car we saw that the bumper was fixed. They also fixed some other things in the front, since it was pushed back. When I inquired about the fix for the anti-freeze the guy had no idea what I was talking about. We had a new bottle of anti-freeze in the trunk and they put it in the car for us. It didn't leak out, which was a good sign. We drove it to Costco a block down and saw that all the anti-freeze was leaking out. We called the guy and dropped the car off again. He called the next day and said it would cost $800 to fix the anti-freeze leak. A day later he called and said it would be another $400 to fix the inverter. All in all, the hubby paid around $6000 for something they quoted as $3700. That plus the fact that they had our car for over three weeks. When we finally picked up the car they did give us a complimentary car wash, which we appreciated. We've had the car back for four days now and thankfully it's running smoothly.

I had a paint job for my Versa, and the shop removed the letters and car insignia on the trunk door…read moreof the station wagon. They replaced the large insignia, but they said that I would have to put back the small letters myself. Also while cleaning the car for an inspection, in addition to finding the small letters for the trunk door, I found water in my wheel well for the spare tire in the trunk. I told them that they forgot to reattach the other end of a plastic tube that ran rain water in the trunk door top right corner. They said that they don't detach that. But they had detached the rubber foam seal on trunk door when they painted the car. The seal is in the same area of the door as the plastic tube. If I had known ahead of time about the small letters, I might not have gotten the work done there. Usually shops will replace whatever they took off the car, and not leave everything inside the car for the owner to put back. To be fair, they did put back some of the stuff I found in the car after I picked up the car- like the car insignia, the rubber foam seal on the trunk door.

I just got my 2nd car painted at Maaco in Pearl City. Maaco did a fantastic paint job!!! Maaco…read moremust have a great auto spray painter working for them now. In my area, the auto painters were quoting me $15,000+ or more!!! I got my Maaco paint job for under $2,500 and it was done in about 6 days. Go to Maaco for your auto paint job!! Forget about the other auto paint shops!! They are a ripoff and don't do a better professional job than Maaco in Pearl City!!! Go Maaco!!!

I am so absolutely grateful for Kwan's auto body shop for sanding and repainting my car after…read morescraping a cement pillar as I was backing into a parking stall. The quality of their repair was exceptional as I can't see where the damage to the car was. The price to repair the car was SO reasonable compared to the other quotes. I will only pull into a parking space now so hopefully I won't have anymore problems. I highly recommend this business for the quality of work and there amazing professionlism. They were just so kind and prompt. Mahalo nui loa

My go to place for repairs. Fast estimates, quality work, good prices. I've had several of my…read morevehicles repaired here, with no issues.

Van door vs Concrete pillar, and obviously the pillar won. I got quotes from body shops and it…read morewould have costed close to $2500 out of pocket to repair. I did not want to pay my insurance deductible, and I also did want to repaint the quarter panel and bumper to blend the paint. My wife said she didn't care if it was repaired 100% since we have 3 boys and who knows what would happen in the future. I messaged David, and he responded very quickly. All his messages were responded within like 10-15 minutes, if not sooner. He is upfront on the expectations of the repair as he uses a brush and not spray. He buffed out the other smaller scratches and made the damage look 80% better, which is what he proposed. He also touched up some hood chips and a small chip on the rear bumper. He is a really nice guy, and he goes over the after care.. If you need touch up repair, you can save thousands of dollars.

Highly recommend Paintres-Q!! David was very personable,…read moreprofessional, and passionate about his work! My new 2026 Lexus needed a touch up after debris on the freeway did some minor scrapes. Can't tell now given the excellent work! Made a new business connection and friend!

If you want quality craftsmanship and excellent customer service - like old school, family vibes,…read morethen this is the place you wanna go! The owners care more about you than they do about money and it shows with how they treat you- with honesty and integrity. They're always open and upfront about their charges. I can't say enough good things about them! Their work is excellent, their workers are humble and kind and as long as I need body work on my car, they'll be the ones I go to! I don't live in town either, but I would make the drive for them- they're worth it.

I've been to Nakamura's Auto Body a few times for my insurance repairs and have been totally…read moresatisfied with their work! Good work, fast service and easy to work with!

I somehow broke the plastic tabs which hold the front bumper of my car so the right front bumper…read morewas sagging badly. I was afraid of a super big bill in the thousands to replace the whole front bumper of my elderly but still pricey to repair car. Fortunately, I had not scraped the bumper on anything so no dent and no need to repaint! Kwan's estimator told me they just had to put in a new $160 part with less than $100 in labor. The job took only 1 1/2 hour.

Sent in by State Farm since they are a State Farm Approved Body Shop. I called and advised I was…read moreconcerned about driving in for an estimate but the front end had been damaged and I might have to have it towed in. They asked for pictures to be submitted. I received an email response stating they are a small business and couldn't handle a tow-in and I believe it was also due to the type and older model vehicle. I guess when you get the corporate insurance backing, you can pick and choose how to and IF you want to take care of the insured. Filing complaint with State Farm and they can deal with it.