Your car and wallet will love MC Auto Body! I highly recommend this business for several reasons: they are responsive and have unparalleled customer service; the turnaround service is FAST; they offer free quotes; and the employees and owner are just kind, courteous people. Bonus features: It's easy to park in their lot, and they have a comfortable waiting room.
On Monday: I called for a quote to repair my driver side mirror. The owner, Rich, answered the phone right away and said it would only take a few minutes to assess the damage if I brought the car to the shop. I was dreading the trip because I have three young children who I'd have to take along, and I felt like it would be a nightmare trying to get anything done. But when we arrived, Rich met us outside, made us feel welcome in the office, and took care of the estimate, while also wiping out/buffing some scratches off my bumper and one of the car doors AT NO CHARGE. He printed the estimate, gave a quick overview of the charges, and said it would probably take 4-7 days to get the replacement parts into the shop, and then on the day of repair, I could bring the car in at 8am and it would probably be ready for pickup around 2pm same day.
I didn't want to shop around for quotes, but it seems like the responsible thing to do when you're dealing with costly expenses. I drove my kids around to three other places before we'd all had enough. One place required a $100 payment for the quote that could be credited toward repairs if we agreed to use their shop; one shop had employees who didn't seem interested in my business so I left without bothering to ask. At Kwan's Auto Body Painting, I got a quote, but it took a while to receive it via email, with no explanations or directions for the best way to contact them if I had any questions. Also, their quote changed and the final quote was much higher the second time (not sure why. Maybe because parts had to be back ordered from Los Angeles?) and I was given no indication of how long the job would take from start to finish, or if I could even get an appointment any time soon.
On Tuesday: I informed MC Auto Body that I wanted to move forward with repairs, found out the necessary parts were in their vendor warehouse, and I could bring the car in anytime. Late on Tuesday, I emailed after hours and mentioned I could bring the car in at 7am on Wednesday. I didn't know if I'd get a response in time to get confirmation for an early morning drop off, so I just planned to check email in the morning.
On Wednesday: At 6:07am, I saw Rich's email in my inbox saying an early drop off would be perfect. It worked out so well with our schedule, and we were able to get in and out and the repairs were done by noon. When I picked up the car, I didn't see Rich in the office, but another employee processed my payment and he was also very polite and respectful. As I was backing my car out of the lot, Rich walked out of the office to catch me before I left and to thank me for choosing MC, and then he stopped and said, "Oh, sorry, there's a finger print on your mirror," and then he wiped it off. This doesn't sound like a big deal but it made my day because it shows he cares about the details, and aren't the details everything? Also, they cleaned the car interior, but didn't make a big point of it, like it was no big deal to do one extra job to make my life easier. Thank you, Rich, and MC Auto Body, for being so pleasant to work with! How often can you say that about your car repair experiences?! read more