I took my vehicle to Global Auto Repair for a damaged window and dent caused to my vehicle due to the Kona low storms this past month. When I arrived to pick up my vehicle once they called me to say the repairs were done, I was amazed at how the team was able to fix both problems. You couldn't even tell that my vehicle was damaged to begin with! Aside from the quality of work, I have to give a shout-out to Jessica, who was my main point of contact throughout the process. Jessica exudes superior customer service and truly cares about the customer's experience from start to finish. Not only was she very helpful, but she was pleasant to work with and always had a friendly attitude. Thank you to the folks at Global Auto Repair for taking care of my vehicle! Until next time. read more

Recommended by Progressive. I took the insurance card out of the car while it was being fixed so when i got the call the car was ready, I had my parents pick it up for me as I was at work. They didn't tell me I needed it so they could do a new safety check for the card as my bummer had to be replaced. Had my dad take it back the next day during the time they told us to come, only to be told the inspector wasn't in yet. So he went back later that day but didn't tell me I need the card they send in the mail, not a printed official copy off my app. I had to go back then the next day, which also failed again as their system had been have problems all week. Which is not their fault but why not mention that earlier as this is the third day and 4th attempt. They also tried to give the car back with oil covering the trunk so we had to ask them to clean that. The logo for my car is also off centered. The service is ok but just overall cannot recommend. read more

I was recommended this company by Progressive and had a great experience! Everyone I talked to was friendly and went above and beyond for customer service. My car was serviced quickly and back to me within a week, clean and looking brand new! I recommend them big time! Thank you!! read more

2 out of the 3 staff I interacted were extremely rude. The short woman with the glasses and the guy with the glasses/tattoos. The good news is there's plenty of other auto shops so I never have to see them again. read more

Richard and the crew at Global is the best on the island!! Safety checks are a breeze!!!

Great experience at this body shop. The work was high-quality professional and clearly explained. RICH is knowledgeable hard-working and really cares about customer safety. He also does safety checks and makes sure every vehicle is safe before leaving the shop. I highly recommend this place for reliable and trustworthy auto body work. read more

Very efficient. Great customer service. Went in for an estimate & received email with details on the same day.

The workers here are amazing at what they do. Jenny and Z are the best! They kept me updated with everything about my vehicle.

My wife got into an accident with her 2025 vehicle, so progressive want us to take the car to this shop for estimate, they setup an appointment so my wife just followed their instruction and took the car there. After the service was done and my wife was charged $25 for safety check. But my wife felt weird but she went ahead and paid it anyway, then she contacted the progressive rep after, and was told its her fault for not catching the mistake there. Only after that she told me what happened, of course then i have to get involved, I was upset that progressive try to blame my wife when they are the one who made the appointment, also upset with this auto body shop for not verifying what they needed to do on an vehicle, which is an estimate and not safety inspection! I do not know why how and why the guy who did the inpection did not catch and felt weird that this car is 2025 and does not need safety inspection for 2 year in Hawaii! All these miscommunication and mistakes are ridiculous and should be avoidable! I had to made a few complaints to progressive and they reimbursed me. read more

Had a door repaired in 2019 and returned to get the door repaired again due to recent self-inflicted damage. Reception was immediately attentive, took notes as I described my situation, verified that I was a returning customer and then consulted a repair manager. He took a look at the door, made an initial assessment and said he would try. I waited for just 15 minutes and the door was fixed using parts and clips available in-house and some "heating" of the door metal. No charge. I'm extremely grateful, continue to recommend Global Auto Repair and appreciate their professionalism and efficiency. There is also a Progressive insurance Rep on-site too. read more

Did some autobody work our our vehicle and I must say, hands down to the staff. The office was clean and spacious. Jenny was awesome the moment she contacted me to schedule repairs to the pick up after completion. First time at this place and she greeted me and handed me paperwork for my repairs. She was very informative with the repair process and guided me every step of the way. She presented herself very professional, guided me and answered all my questions and concerns. On top of this excellent service, the job that was done was perfect. Upon handling my vehicle to me, I inspected every detail to make sure the job was actually done. Impressive, better than how i dropped it off minus the damages it was already in. Work was pristine condition. Thank you Jenny and the rest of the Global staff for a job well done. I highly recommend anyone to get work on their vehicle here. read more

"I recently had my truck repaired at Global auto body shop, it was our first time and I couldn't be happier with the service I received. From the moment we walked in to the customer service was excellent . The staff was friendly, knowledgeable, and attentive to our needs. Annette, my representative, was particularly outstanding, guiding me through the entire process with professionalism and care. Thank you so much Not only was the customer service top-notch, but the quality of work on my truck was also exceptional. When I picked it up, it looked like new again. The attention to detail was evident, and I was impressed by how well they restored my vehicle. Also I was surprised by how quickly they completed the repairs. 1 week! They finished the job in a timely manner without sacrificing quality, which was greatly appreciated. Overall, I highly recommend this auto body shop. The combination of excellent customer service, quality workmanship, and timely service makes them stand out from the rest. I will definitely be returning for any future auto body needs.. read more

These guys do great work. Like with anywhere else, I advise you to communicate with them, evaluate the work, and let them know if something is not done to your satisfaction. They clearly take pride in their work and will make sure the work is done right. A couple of years back, I had Global fix the front end of my car after an unfortunate incident in a parking garage involving a careless driver. The repair was initiated through the other driver's insurance company. Their schedule was a little backlogged but not terribly so as I was able to get my appointment a couple of weeks later. Drop off and repairs went according to schedule, and I was able to get a ride from Enterprise to go pick up my rental car. A few days later I was able to pick up my car, and the body work looked great. There were a few rough edges on the paint, but at the time I was just anxious to get my car back so I figured, eh, good 'nuff. This was all very easy and smooth. Fast forward a year and I noticed that those rough edges were starting to get rougher with little bits of paint chipping off. I attempted to contact Global to see about warranty work, but I couldn't get a hold of anyone right away and forgot about it. Another year go by and those rougher edges were getting even worse, and I decided this really needs fixing so I attempted to contact them again. This time, I was able to get someone on the phone right away, and after I explained the situation and asked about their warranty, they told me to come in whenever I was able to so the manager can take a look. So I went in two days later, and one of the mangers took a quick look at the car, and apologized for the sloppy work. He told me I could leave the car with them and will have it back to me in 1-2 days. Two days later, I went to pick up my car, and Global had done a great job in cleaning up the edges- looks great and can barely tell that there were any repairs done. All very pleasant interactions along the way, and it was really nice to have someone take ownership and fix the problem. The best things would be for the work to be done perfectly in the first place, but to err is human. I still give them 5 stars because they acknowledged and took ownership of the faults in their work and fixed it. And of course, as an auto body shop, their work is constantly on display for everyone to see, and it's clear that they take pride in their work. read more

Located on sand island access road (on the right mauka bound right after Napa) This shop has been around for along time and I have seen alot of their excellent work so when it came time to get some work done on my car Global was my first choice. My car was taken in quickly and repairs were done professionally and done right. Their shop is super clean and everybody here seemed happy and very dilligent in their duties. My bill had a few discrepancies but that was prob me not comprehending the paperwork between the shop and insurance company. The staff was very cool and took the time to answer any questions I had. The Manager (Rich) even went out of his way to help me save on uneccessary costs. If you are looking for a very professional reputable bodyshop this be it. read more

They were a bit difficult to get hold of during the holiday season which was totally understandable. they kept me updated on the status of my car throughout the whole process. they were so kind and accommodating! i'm very grateful to have went to here for the auto body work read more

Someone accidentally backed into my brand new car and left a small scratch on my front bumper. They suggested this auto shop, so that's where I went. The process was SO quick and so smooth! I had a scratch from my neighbors kids that they buffed out for me too, which was the best surprise. Hopefully I will not need much auto body repairs but if I do, I would def come back here. I would recommend this place to anyone. Dropped it off at 8.30am and it was ready to be picked up at 2pm. read more

Global Auto Repair - Before - Auto Repair Near Me - Honolulu, Hawaii

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Charges you $50 for an estimate, writes an estimate that's $700 higher than another shop's estimate, and refuses to repair your car because you show them a lower estimate. read more

Global Auto Repair - Comparison of Global Auto Repair's estimate and another estimate for the same repair. - Auto Repair Near Me - Honolulu, Hawaii

I've taken my vehicles there a handful of times and they've never disappointed me. Richard provided top notch service and got me in super quick. I didn't have to wait a month for them to put me on their schedule like some other shops. They also finished my SUV in half the time as well so I didn't have to go without a vehicle for very long. My SUV looks as good as new, you can't even tell where there was damages. Lol. Thanks Richard and the team! You guys are great! read more

Global Auto Repair - without a doubt the best auto body repair company I've ever dealt with. I'm sure we all have horror stories regarding trying to get your cat repaired after an accident. Progressive insurance had me take my car to Global for an estimate After Global doing such a great job with that I decide to try and see how they would do fixing my car I was pleasantly surprise with the professionalism and attentiveness of the staff in ever phase They even helped arrange a rental for me while my car was being repaired When I got my car back, it looked brand new , even had a new car smell ? Wow ! Fantastic satisfaction and would definitely use their service again if needed. read more

This company really needs to work on its communications skills. They were rude to me, and I had to call them almost every week to ask them what the deal with my car was and when I was supposed to get it back. I would not recommend this place to fix your car. read more

Been going to these guys for the last two accidents. This recent accident I had I went to them to replace a rear bumper. Everyone else is cool except the manager. He was being a Prick. When they were the ones who did a bad paint job on the bumper with the paint runs and all these small issues with the paint job when I first got it back initially. They never like repaint the bumper there's a part where they pulled the tape off and the paint peeled off. They didn't want to fix it. Like I said customer service in the office is cool. But the manager is fkn pissy all the time. Never again I coming to this place. I never even paint the bumper and he giving me hard time. Lose money. I hope you read this message and fix your attitude. Looossah. Never again I coming back for sure. read more

I have had a wonderful experience at Global Auto Repair. My insurance brought me to Global Auto Repair and I highly recommend - after an accident, I brought my Audi Q5 and the customer service has been nothing short of professional, timely and communicative. I am looking forward to picking up my vehicle this week (it only took a week and a half the repairs on my luxury vehicle). They did take a few weeks for me to be scheduled and bring in my vehicle, but this is only because this pandemic has made getting parts extremely difficult + taking a long time to receive. Otherwise, the service and communication once I brought my Audi in has been great. read more

Global auto repair does crappy work! Do not take or consider this shop to do any work on your car/truck..do your research and find a 5 star good ratings shop..they do half ass work!! Things they supposed to simply replace they some how glue that shit bck on to mke it look good but falls off if you tug on it..this shop took 3x to get shit straight n failed all 3xs..they give you attitude if you call them out on shit..if they already did work triple check your car thoroughly if you been in a accident..there's many more awsome shops that will get your car looking brand new but not global repair in sand island! Do your research and take your car to the best..shitty shop do not take your cars to this shop!!! read more

In the last year, I've unfortunately had three different incidents with my car ranging from someone swinging a dumpster into me to a full on collision making my vehicle un-drivable. I was initially referred by my insurance and I've brought my vehicle back by choice since. I've always dealt with Tracy, who is seriously a gem. She is so professional, an amazing communicator, and has truly gone above and beyond in helping me when my insurance/the other party's insurance has honestly been a nightmare to deal with. Thank you for everything Tracy!!! I should have written this sooner ;) read more

They (TRACY) handled my snipped catalytic converter nightmare with grace, sympathy and professionalism! I swear you could hear her smiling over the phone. Her customer service was EXCELLENT. Timely turnover and no surprises. Breath of fresh air doing business with happy professionals . Thank you Tracy! read more

Global auto is great place to send your car great prices give u good information on your car

This place takes forever to have their parts shipped to them. I needed a bumper, paid $ to insurance to get it done. Guess what. I had to pay $$ out of pocket to have a rental car for 3 months. My car was silver, an easy color, not custom. They took forever to put my parts on also.. they never wanted to answer my call because I called almost every day to ask about the status of my car. Hawaii is expensive & I sure do not want to pay $115 every day to rent a sucky car. On top of all of this, they didn't even put my license plates back on for me Never again, I will never use this place. And I definitely DO NOT recommend it. I'm glad I moved out of Hawaii. read more

Worse communication I've ever dealt with I got no call about when my parts might be coming in so I could schedule a rental, no call to let me know more damage were found and my car had to be held longer, didn't send my insurance the supplement either to extend the rental since the car had to be held longer so the rental was terminated so now I have no transportation because global auto couldn't do their job. read more

Highly recommend What a wonderful experience Fast Friendly and affordable Richard and all the staff we encountered were awesome FIVE STARS All DA' Way read more

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When it comes to auto body shops, I'm very very picky. I've done body work before and trust me it ain't easy, but when it's done right you feel a sense of pride. Global was recommend to me and they're only 2 buildings away from my job. I worked with Tracy and she is awesome. She has kept me in the loop with every step of the process and when she called me to let me know my truck is ready, I excited and nervous. Got to the shop and she brought my truck to the front of the shop, as I walked on the side that had the damages.... I was very very pleased with the outcome. Looks brand new and when I say brand new I meant 2018 Chevrolet Silverado custom truck new..... Quality work and Quality customer service. BIG MAHALO TO GLOBAL AUTO REPAIR. read more

My car was in desperate need of a paint makeover! I was referred to Global Auto Repair and was sooo glad I took it there! First impressions...the shop is very clean!! That's always a good sign =) Everything went smoother than I expected and the end result was better than I anticipated! I highly recommend this shop for anyone that needs a paint job! read more

Global Auto Repair - Before and After of my '06 Altima painted by Global Auto Repair - Auto Repair Near Me - Honolulu, Hawaii

I brought my car into global auto repair, and I get it when someone has an accident the work and the job they do is for only that part that was reported. But it just comes down to taking pride in the work you do. I had a busted headlight and fender and they repaired the bumper but I know when you do work on a bumper you water sand it down and if you are going to do that then do the whole bumper instead of only doing half then spraying only half and only repairing that half. Because it shows you either take your job to seriously or you like to do things half ass. So if you have a friend or know a good shop who actually takes pride in their work I would suggest to go there and not here. I can't complain they did their job, but if you want the best this place is definitely not it read more

My poor 4-wheeled baby got banged up in an accident. GAR took excellent car of her and returned her to her precious stellar condition. I'm super pleased with the workmanship and the turn around time. Thanks GAR for restoring my Kia Soul to her excellent condition. Not too shabby for an old broad who has almost 100k miles on her. Mahalo. Tam read more

The one star is for the ladies in the office . As far as the manager (Richard) the 4 blank stars says it all! Horrible experience ( was referred there), I can see why all the negative reviews here on yelp about this shop. Only out to cosmetically fix the car and not fix the real problem. I am just happy (thank God!); I yanked my car out before work got started and found a honest shop to fix the damage on my car read more

Terrible experience. This is where our insurance recommended but I would never go back. They scratched our windows and since I couldn't "prove" they did it I now have multiple scratches on my side and back windows. The paint job they did was thick in between the panels and bubbling. When I wanted to talk to someone about their work a man came out and grumbled bring it up with your insurance and walked off. He was incredibly rude to me. I had to flag him down again since my car was dead. He said "did you try to start it?". Obviously. Poor work and awful customer service. read more

HORRIBLE HORRIBLE HORRIBLE I work for a tow company and lets just say I never felt so disrespected and uncomfortable in my life we towed a couple cars there before, our first time we were waiting in the front of the shop for a good 5 minutes for someone to come out and tell us where we can drop it and no one comes out so we reverse it in and try and drop it in the front the this guy "Richard" comes running out yelling at us saying what are we doing the drop off is in the back and I try to explain to him that we been waiting nobody came out until now and it's our first time here so he understood and maybe 2 weeks later we go back to Global Auto and we take it to the back of the shop there 3 workers standing around while we are waiting for someone to tell us where to put the car AGAIN then when we try to park it "Richard" comes running out cussing at us saying what the f*ck are we doing and it was just a horrible experience I hope we never have to bring a car here again he gotta understand we just tryna do our job just like him read more

Took my car to Global since its one of the shops that my insurance partners with. Service is okay but the only issue I had was after repainting my bumper they didnt put the parts back on correctly so there was a bit of wait when I came to pick up my car as they had to correct it. When I got into my car I notice some scratch marks thats wasnt there when I took it in because I made sure to polish the interior/exterior before taking it in. Scratches could have possibly came from their tools? Very disappointing! read more

Global Auto Repair - White Scratches/cuts on the right side - Auto Repair Near Me - Honolulu, Hawaii

What a nightmare. I was hit and my insurance recommended this shop. It took them a month to fix my car. Each week the date was pushed back and back. They never kept in contact with me. It was so bad my adjuster said please contact the shop directly because I was getting more and more upset. I have five kids and having no car for a month was not ok. My car was towed to the shop and two weeks went by before they even asked for my lug nut key. I was hit directly on my front passenger tire. So why did it take two weeks to ask for the key? In my opinion should have been immediately to even start an estimate on repairs along with my whole driver side door. Took forever to get the parts needed from Honda. Then was told Honda lost the part and they needed to request another one. Oh and too add I got my car back with mud in my middle console along with a foam seal. Who knows what the seal was for. My car damage was on the outside. Brought it up to my insurance and global is denying it was from them. My car was just cleaned from top to bottom except my windows and back passenger door. My 13 year old detailed it for me since I was unable due to my accident. I was completely blown away with their service and the audacity to deny mud in my car. Never would I recommend this shop. Ever!!! read more

Global Auto Repair - Mud, broken cup holder and foam - Auto Repair Near Me - Honolulu, Hawaii

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Chantel and the crew are very pleasant to work with. Came in and brought my van for repair and they were very attentive and explained thoroughly what exactly was needed to get the repair done. They didn't rush! They inspected all the necessary nooks and crannies of the damage. Took a ton of pictures and showed and did all the leg work with the insurance company. Pretty much handed my keys and they did all the work. Love dealing with great customer service. The place is also kept very clean. Not like some other repair shops you go to. Keep up the good work. Definitely come here to get your auto body needs read more

My insurance company (Allstate) sent me to Global Auto Repair in late 2020 to fix the front end damage damage to my car after an accident. Some front end body work was done as well as some alignment and front axel work (I think -I don't know jack about cars and I'm not looking for the receipt just to write this review. As a result, they rotated my tires out as well. I just want to say that everything looked great when it was finished and everyone was really nice so customer service was certainly present. I wish I could up the star rating considering this but I'm sure you will understand why I can't do that. The problem came when I took my car in for it's safety check (it was a little late but yes, the previous inspection was before Global Auto Repair fixed my car). My rear driver side tire still looked great (thick tread) except for a narrow strip that looked like it had been chewed on (chunks missing). Needless to say, my car didn't pass so I immediately drove to have the tire replaced. I thought it was odd that only one tire had worn down so badly and in only one concentrated strip. The people replacing my tires thought the same and decided to take a second look. It turns out that when GAR rotated my tires; they did not balance my rear driver's side wheel causing it to wear unevenly and costing me that tire. THIS COULD HAVE BEEN VERY DANGEROUS, however I suppose I was lucky in that I RE-injured a damaged disc in my lower back and could not drive the car since March of this year. It is now November and I am only updating the tags because I recently received an epidural. Still, imagine going through all of that to only get into a dangerous accident. NOT ACCEPTABLE. DO BETTER. P.S. will try to get the image of the tire from the safety inspection station when I go back. It's Black Friday today so I'm not going anywhere. read more