Thank you Ryan M. I had a breakdown on the freeway with my 2002 Tacoma. Great truck, but long overdue for maintenance... Called Starkey's and got assisted by Ryan M. Calm, gave me leads on some tow truck companies to call. Got it there quickly and greeted by Ryan. Had everything processed and was given a quote via text/link by the afternoon. Everything upfront in writing for approval or not. I added a few other things to take care of since I had it there. Great communication throughout the whole process. Got my truck back and running in a couple of days. Appreciate the quick response, service and communication! Mahaloz read more

I'm not sure about their actual repairs, but everything leading up to it was not great. I'll start with the good. The people who work there are professional and always answer the phone. However, the initial communication to diagnose my car had to come from me. There diagnosis fee is exorbitant -at the time of this review I believe it's over $230. I understand that when you take your car anywhere they are going to say, you may need this and that. However, before my car was diagnosed (it had stalled) I got an estimate for 8 other repairs that were unrelated to the reason I took it in. After 4 or 5 days, they wanted to finally diagnose my car for the initial problem but charge me another diagnosis fee. So before my car would even get touched I already had a $500 bill. I denied the second diagnosis and paid a tow truck to tow it elsewhere. Only come here if your car is under warranty and they are the one who are contracted to fix it. Other than that it will be literal highway robbery. read more

$200 for diagnosis on any issue. My certified Mercedes mechanic (Sumida's) only charge $145. Sumida's was booked solid for a week so I had to find an alternative. It was an emergency and I wanted repairs done ASAP. Google reviews were pretty good so I went for it. Never again. I am out over $1200. I feel ripped off. Had to pay $300 deposit on the repair as well (WTH!) I am this close to investing $145 at Sumida's just to see how much it would have cost. The website allows you to have up-to-date documentation on the estimate while they acquire the parts needed. That's pretty cool. The staff communicates very regularly which I appreciate. The repair was done and seems fine (yay). Moments like there I wish I had taken auto shop in high school. read more

This shop charged a diagnostic fee of almost $190 with taxes for each problem reported, to include mechanical problems such as brakes and suspension. When asked why there was a diagnostic fee for EACH item, the technician replied, "Well, we have to get paid." Spent nearly $400 just for diagnostics of two issues. The estimates received seemed geared toward dealership clients who also use this shop, rather than typical walk-in customers. A nearby independent shop completed the same work for less than half the cost and provided excellent service. Overall, the experience was disappointing and not a good fit for me. read more

DO NOT GO HERE I rarely write reviews and I almost never write negative ones but I feel like its necessary in this case. Twice I've taken my car to Starkey's and been overcharged and lied to about the cost of repairs. The first time I needed two coolant hose t-connectors (small plastic parts that cost just a few dollars) replaced and was told with parts and labor it would cost about $800 plus the $200 diagnostic fee. On the bill the parts were itemized as costing over $100. When I looked up the parts myself they cost $12 at Autozone. I was also told the job was labor intensive and hence would cost me over $500 in labor fees. I did the job myself with no specialized tools (or experience) in less than two hours. In total I spent $25. If I had gone with Starkey's it would have cost me almost $1,000. That's just absurd and dishonest. Then recently, my car was having issues accelerating at low speeds. I wanted to take it to the dealership but they couldn't see it for a week. Starkey's was the only shop that could see it and I really wanted to get a diagnosis. Took it in and paid their absurd $200 diagnostic fee. They told me they thought the issue was my gas pedal. They recommended replacing it and also doing a full throttle body cleaning. In total they quoted me $1,200. I told them I would pass on the throttle body cleaning (because when I pressed them they admitted it wasn't really necessary). I asked how much parts would be to replace the gas pedal and they said around $500. I called the dealership myself to ask for the price of the part and it was less than $300. I ended up passing on the repair figuring I could just do it myself. The part cost $260 and the repair itself can be done in less than 30 minutes (its just a few bolts and a wire harness). However, later that day I noticed that my brake lights were staying on even after I shut the car off, even with the plastic break stopper intact, which was strange. Long story short I decided to replace the brake switch myself and see if that fixed my acceleration issues figuring that if the computer was getting signals that by brake was on it might be cutting power to the engine while I was driving. The new brake switch cost me $18.99 at NAPA and it took me less than 15 minutes to install. Problem solved. No more acceleration issues. If I had listened to Starkey's I would be out over $1,000 AND still not have my problem fixed. TL;DR - They charge a ridiculous diagnostic fee, upsell their parts by hundreds of dollars, and overcharge significantly for labor relative to how much time the job is actually going to take. Do NOT go here. For the price, just go the dealership. read more

STARKEY'S LOST MY FUTURE BUSINESS. I brought my Audi in on March 6, 2026 so they can drain/fill my front and rear differential fluids per the recommended maintenance interval. After I dropped the car off, the service adviser sent me a text of the estimate. It included draining/filling the transmission fluid-a job I did not request. I called him and said that the Audi dealer changed my transmission fluid in August 2025. He said that the trans. fluid needed to be changed to get to the front differential drain plug. Not knowing if this was true, I consented to the work. After the work was completed, the service adviser explained that the tech. who did the work said the transmission fluid had to be changed because the transmission and front differential were mated together and use the same fluid (not true). The total job cost me over $900 dollars. Over the weekend, I still didn't feel they were honest. The following Monday, March 9th, I called Starkey's and asked to speak to the service manager hoping to get a refund for the transmission fluid work. I was told she was in a meeting. The service adviser then texted me to see if he could help. I thanked him and asked to speak with the service manager. This tells me that they knew they overcharged me. About a half hour later the office manager called me and said there would be no refund. The service adviser then talked to me with a made up story why they would not refund me what was approximately $500.00 of unnecessary work. That evening I consulted fellow members of an Audi Facebook group I belong to that shares the same B9 engine. Those that responded to my post said the transmission work was not necessary. A FB member said that each job is separate and that the transmission and differential use different oils. I also watched a YouTube video on changing the front differential fluid on the same year/model Audi I have. The video did not mention anything about draining the transmission fluid. I am not upset with my mechanic who referred me to Starkey's but at the Starkey's staff whom I have never worked with before. Instead of working to earn my business, they chose to overcharge me. If they ripped me off they do it to others based on the abundance of negative reviews. I searched for their company on the State of Hawaii Regulated Industries and Complaint Office (RICO). There was a $1,500.00 judgement filed against them last year. Those who read this review would be very wise to go elsewhere. I have always taken vehicle maintenance seriously for all the cars that I've owned over almost 50 years. This is by far the worst experience I've had. read more

I was overcharged for a repair, and when I took my car to Toyota for a second opinion, they quoted me significantly less for the exact same job. After already spending over $1,000, I'm now forced to spend even more money, time, and energy fixing an issue that should have been handled correctly the first time. While the customer service is friendly to your face, I would not trust this place with my car. I also know multiple family members who have had work done here, only to leave with large, unnecessary bills and then need second opinions elsewhere. Overall, it doesn't feel trustworthy or safe. read more

I come here for the Safety Checks because you check-in at the office, supply your insurance & registration, then pay and get out of there. They have a big parking lot to get in and out. It usually takes about 20-45 minutes depending on the demand. There is a BBQ place, Zippy's, sushi place and a mall right next to them so one can get lunch or shopping done while waiting. Of course, make sure your insurance and registration are up to date. I overheard a couple of people needing that. Windshield wipers, tires, lights, blinkers working, it will be smooth sailing. read more

Starkey's Auto Repair - Easy safety check - Auto Repair Near Me - Honolulu, Hawaii

I felt ripped off when I took my car to be diagnosed for an issue when steering but had another issue reviewed instead. For the cost, I would highly recommend you take your car directly to the dealership or local mechanic instead. Estimate was over $220 with a 10% discount. Probably the most I have ever paid outside of a dealership. read more

Starkey said they would pay me a refund as long as didn't leave a bad review and accepted that the next time I used them they were not liable for damages. On 12/15/25 I picked up my vehicle and the drivers chair and armrest was broken. I gave them one week to find a replacement armrest (I didn't complain about the chair) and on 12/19/25 I was told they couldn't do anything. I pushed back and was told on 12/19 they would proceed with a refund for the most recent repair under the conditions stated above. It is now 1/22/26 and they have not processed a refund. I followed up on 12/30/25 in writing and was told verbally that I would get it and that it was being processed. It is now 1/22/26 and I have nothing back after they damaged my driver's chair and broke my arm rest. I reported them to my bank for the refund. Issue with the vehicle: I took my vehicle to Starkey for a total of 3 times my for the same reoccurring issue that they claimed they fixed each time. The first time I explained what I thought the issue was with the electrical and believed it was the wiring harness and I wanted an electronic diagnostic. I explain that I had replaced the brake pedal switch, checked the battery etc. for $700 they told me that it was because I didn't install the brake pedal switch correctly and that was causing the problem. They competed the repair and days letter the vehicle did the same thing. I took the car back and was patient as I was told by Starkey that m they couldn't get to my vehicle because the mechanic that specializes on my vehicle got sick and then got hurt. When the mechanic returned I was told it was my fault that I stalled an after market brake pedal switch and should of used the vehicle brand. So Starkey charged me again and replaced the brake pedal switch. I was driving the vehicle again and then it did the same thing. This time Starkey told me that it was the wiring harness and that the repair is patchwork essentially because they could not get a replacement harness because they obsolete. So I paid $400 and was told basically I need to agree that Starkey has no additional liability regarding this repair. When I went to take possession of my vehicle after I paid - the arm rest was broken off on my drivers chair and the adjustment for the drivers chair was damaged. , processing a refund on my behalf. read more

Starkey's Auto Repair - My armrest in my vehicle that was broken when I received my car back after it was repaired - Auto Repair Near Me - Honolulu, Hawaii

i commend Ryan for being patient and understanding to my auntie and uncle situations About their car. He just showed that they are not only doing service and fixing cars to earn money or sales but he showed that customer satisfaction and is more than anything else. Thank you son much Ryan and the shop for fixing my auntie and uncle car read more

start off by saying customer service was excellent but saw there ad on Instagram for AC fix in one day,sounded good. we made the appointment showed up and then they said there will be a $300.00 diagnostic charge. unreal never heard of such a high charge before. Have U? I found a place with free estimate. read more

Went to the new location this afternoon hoping to get a safety check. Was told they no longer offer them and referred me to Fantasik and A1 auto for walk ins. I went to Fantasik, and I was not disappointed. I got a text from Mr. Starkey on June 2 about coming in for an inspection. No mention of relocation or the fact they stopped doing the safety checks, so that threw me off. You guys were good while it lasted! Thank you for being my go to before you folks moved. read more

I'm not one to write reviews but this cannot go unnoticed. I took my wife's vehicle in for a repair because I read reviews it was a good shop. There was clicking/thumping while moving and a shaky steering wheel, and it felt unsafe to drive. They did a diagnostics which I had to pay for. They quoted me $2000+ for the repair, called me later saying the rear tires had camber slash. I didn't have time to jack up the vehicle to check but I highly doubt it because I did a tire rotation and maintenance a few weeks before. I left the shop with 4 brand new tires and nothing was fixed. Still shaky unsafe to drive clicking and thumping when rolling. What a waste of time and money. I do not recommend this dishonest repair shop. Take your money and business elsewhere. We ending up buying a new vehicle and shipped to her dad in Hilo. He mentioned an easy fix with less than $200 repair parts. He mentioned we got scammed and lied to. He's not a mechanic but that car drives good as new. read more

My family entrust our vehicles with Starkey's Auto Repair for their quality of work, value & expertise! They are a 5*, one-stop auto repair establishment next to Dillingham Zippy's. Call Starkey's @ 808-721-3315 to extend the life of your vehicle today! read more

I just had to write a positive review ... my coworker recommended Starkey's for their price and workmanship. They were awesome and ask for Kai she exceeded all my expectations. They got the job finished early and way under the competition.My car is like brand new thanks to Starkeys !!! read more

So, I'm not saying this place is a scam, that's up to the reader to decide. I took my car into Starkey's Auto Repair yesterday, 16 Feb 2026, because the steering wheel and front end was shaking. After a $150 diagnostics fee (and 2 hours in the waiting room), I was presented with $3400 worth of recommended repairs to fix the issue. The list included front struts ($1800), CV joints ($600), 2 new tires, mount and balance ($500) and an alignment ($500). I asked, of the list, what is the main culprit of the shaking, and they said the tires were bad. I said OK, thank you, paid the diagnostics fee and left. The next day I took my car to a Tire Center in Waialua. They did not charge me a diagnostics fee, and for a grand total of $350, they replaced both front tires, mounted, balanced and aligned. So, where Starkey's was ready to charge me over $900+ (not including the $150 diagnostics fee), I got it all done for $350 (plus no diagnostics fee) at a different repair shop. After the work was finished my car drives great. Smooth as ice. From my point of view, this not only calls into question the amount Starkey's wanted to charge me, but the other repairs they said my car needed. I probably won't go there again. read more

Service was good, communication was okay. Veterans discount is 10% or a total of 100 dollars. I had AC worked on because it wasn't working properly. Change shocks and struts, right CV joint front tire rod ends. Alignment. Completed in two days. read more

Experience was garbage with this place.. Communication sucks, they call far and in between with progress, when servicing your car. But the service advisors are nice. Brought my car in back in October to fix an issue, the communication and progress was little. They did fixed the issue. Brought my car back in for the issue I brought it in for the first time and an oil change.. they charged me a service fee to pretty much look at the issue that they supposedly fixed and got back to me saying it was a different issue triggering the lights.. what irritated me though was I dropped it off on a Wednesday night didn't hear anything from them on Thursday. Called them on Friday and they acknowledged the work, gave me a quote on Monday and didn't get it back till Tuesday.. granted they are closed on the weekends. When I got my car back. My speedometer wasn't working.. so I brought it back and dropped it off on Wednesday night. And I didn't get it back till Tuesday, the following week.And the only reason why I got it back because I called them and ask for a progress.. other than that, it was crickets on Thursday and Friday.. and to finish it off, they said the speedometer not working wasn't related to the diagnoses they did and would have to charge me another diagnosis fee to see why it's not working.. Anyways go here at your own risk.. read more

Explained everything they were going to do clearly. Easy to make an appointment. Friendly service members. read more

Do nothing, get money...... easy job... never come again..... can't believe it, bulb light change almost $300 dollar read more

I don't normally write reviews, but I felt obligated today. I have been bringing my vehicles to Starkeys for the past few years to get them inspected. Primarily because Starkeys does not require an appointment. Today I arrived at 8:15 am on a Monday with a week left in the month. After completing the required paperwork and turning in my keys, the receptionist stated that it would take about an hour. It is now 10:15 am and I am still waiting. No room in the waiting room as every seat is taken. I'm standing outside and can't start my car to sit in the air conditioning as the receptionist has my keys. My advice: don't come here unless you have half of a work day to burn. How to fix the problem: workers shouldn't vape in the office. Unprofessional. Create an online appointment system. Hire more workers to surge and do inspections. Accomplish all inspections in the parking lot in the quickest manner possible. Advertise a 30 minute process- or it's free. I don't think I'll be back. Update: after waiting 2.5 hours. They failed my 07 jeep wrangler for a "stuck secondary hood latch". Mind you , it's a jeep with external hood latches. And why they were opening the hood to do a vehicle inspection?? I reviewed the state of Hawaii vehicle inspection checklist. Could not find this item???? DO NOT GO HERE. Receptionist was rude when I told her I would not be back. However, I will be filing a complaint with the better business bureau and the Hawaii Department of Commerce and business affairs. Ultimately, I returned home and checked the item highlighted as the reason for failure. Secondary hood latch worked fine. Not sure at what the young man who was doing the one inspection was looking. read more

I was getting my old car ready for my daughter who will be getting her drivers license soon. The car is in relatively good shape, but one of the passenger windows would not go down and the car door handle had broken off. My mom heard about this place so I gave them a call. I took the car down for them to take a look at what needed to be fixed. The person that I met with was named Bill. Later that day he called me with the estimate and ordered the parts. The parts came in a few days I took the car down to get it fixed and it was quickly completed the same day. He did try and sell me a overall maintenance for the car which I declined. Apparently the window needed a new motor, and the car door handle wasn't 100% match of the black of my Toyota, but apparently it would cost a lot more to have an exact match. I was OK with it since it's an older car. Overall happy with their service. I thought the prices were a bit higher than they should be, but the repairs were completed very promptly. read more

Starkey's Auto Repair - Auto Repair Near Me - Honolulu, Hawaii

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I went in for an oil change, I also asked to get a safety check done. To get the safety I was told I needed: Front and rear shocks Front and rear stabilizer bars Four-wheel alignment Power steering pump new CV joints Rear taillight assembly Two front tires $4000 was the quote, what a complete joke. I feel sorry for people who have no idea how a vehicle works. Drove down the street and I received my safety with flying colors........ They bid everything separately hoping that you will choose one thing they can upcharge you to make more money. go somewhere else read more

I'm begging you please go somewhere else, this place is horrible. Top to bottom, it took an hour and 40 minutes for me to get a safety check, and then when they did the paperwork wrong, they try to get me to wait another hour. It took me causing a scene to finally get out of there. In the time I was there , I saw them over charge about five people over the age of 70, are these people don't have good intentions, and they're only here to take advantage of people. Please do not go here. Do not go here , please go anywhere else read more

Zach and his team were so incredibly wonderful to work with. I called to get estimates for my dads car, estimates were super quick and approvals were done after getting the car in shop and they were very honest the entire process. This is an issue I've had with other car shops is that the estimate wouldn't match even the initial approval by sometimes thousands. But with Zach's team they are versed enough to be able to determine what needs the car to be brought in first before an initial estimate and what can be generally estimated with photos and videos with a high level of confidence. My dads car was spot on. It was uncomplicated in general but I got quoted triple the price from the other 5 places I called. Keep in mind my dads car isn't a spring chicken it's an old car. The person who helped me over the phone was super friendly and responsive. I don't know anything about cars and she was super patient with me describing car parts as "that dome thing that looks like a sideways bowl" and helped me figure out initially what part of the car I was talking about in a very empathetic manner. I hope I learn more about cars but I probably won't lol. I think this is an amazing place to bring your car for repairs and their parking lot is huge and super easy to navigate. Thank you so much!!!! See you folks later read more

First repair on my van was done here at Starkeys. Exhaust manifold gasket. Cost almost 4000. Took a week. When I picked it up there was a new noise. A whistling. The service manger drive it. Agreed he heard it. Stated maybe the turbo. Which they had worked around and with to do the other repair. He was supposed to to call me the next day with what they were going to do. Never called. Now 5 month later van stumped all the oil out. Had it repaired and mechanic told me there were two bolts missing from the turbo and the a hose to it was kinked and shoved in a way that stopped the flow It dumped all the oil a second time and they discovered the oil was come out of that kinked line. The turbo is now damaged and needs major repair. Called starkeys and was told it was a mess under there before and had broken bolts etc. they will not stand behind their work. No one else had worked on the van engine since it was new has 68,000 miles. If there were bolts broken missing etc they should have told me and fixed it. I do know they broke 4 bolts in the exhaust manifold when they worked on it. But they did warn me that could happen so that's ok. But to not be willing to even look at it to stand behind there work is unacceptable. Only one that has talked to me is a service coordinator. Not cool Mr starkey. Not cool read more

Very pleasant and place that's honest and not rip u off if u a woman My car has not had much problems since I took it there They are the best so far read more

Just for the safety inspection only! Save time, do not come here. I wish I would've read the reviews before I came. So many other choices that would be a quick in and outs. Not convenient, and like what the others have posted, they will fail you for minor a** items. Take your time and money and run! Go elsewhere. read more

Poor customer service and high prices I wouldn't recommend this company to no one they make up there own price

John and his mechanics are experts with air-conditioning and heating/cooling units and when I came in to pickup my vehicle, he explained everything in easy-to-understand English. I even got a brief lesson in vehicle Maintenance and didn't need to show proof of insurance or any of that unnecessary paperwork that dealerships require. He was so honest that he even called back to let me know that he forgot to return my card. Thank you! read more

Came here for safety check. Very professional, speedy, and customer service friendly shop. Zach and his team care about the customers and treat people with professionalism, respect, and aloha. I highly recommend doing business with Zach and this company. If you are looking to receive a auto card backed by aloha, kindness, and top notch service, swing by Starkeys in town. This location is centrally located and goes above and beyond for their customers. read more

My vehicle's starter went out and my regular mechanic was overbooked that day. I had heard some ads for Starkey's Auto on the radio so I called and got an estimate of almost $700 to get me rolling again. I'm so grateful to say that my regular mechanic was able to squeeze me in and they charged me $390. I just want to share because I feel like, at close to DOUBLE THE PRICE, Starkey's was taking advantage of me. read more

Not yet visited but plan to in the near future. Did have warm and friendly phone quote which made a GOOD first impression! Aloha & God bless

Great service with aloha! Nice and comfortable waiting area and customer service is personal and yet professional. Highly recommend with no reservations! read more

Worst customer service I've ever experienced. A lot of hassle and very rude to me when I was dropping off the car. Ended up taking to another mechanic and was treated properly there read more

Do not go here. !!! Seems like they want to over charge and make too much money not caring for their customers. Seeing the reviews now. I see why people say stay away. Sad they run their business this way. I was hoping to do more business read more

This Place is Bogus...Came in For a Simple Safety Check On a Vehicle an They Failed Me Cuz They Said My High Beams Out, I Said it's Not it'll Come on Cuz The HID Ballast Needs a Few Seconds to Come On, It Won't Come on Full Blast Right Away i Can Show You The lights Not Out But They Said it Has to Turn on When The Safety Guy Does it And Charged Me $27.00 For The Failed Safety and Said i Can Go Somewhere Else an Get Safety or Go Get it Fix and Come Back Fakn Crooks i Ain't Fixing Jack Sh*t When it's Not Broken...You Lolo Thieves Right Tho I Definitely Going Some Place Else, If You Want to Get Ripped Off Then By All Means Come to Starkey's If You Want To Throw Time & Money Away i Ain't Ever Coming Back Here...a Stinkin Simple Safety Check on a Stock Car Was to Complex For These Dummies On a Side Thought Why The Fak Was My Radio Stations Changed During Inspection..What Does That Have To Do With The Safety Check read more

Safety check is their bait. Little things they will fail you just to get the more expensive service. It was to late for me to see the sign that says pass or fail you get charge. read more

I came here for a safety check a few weeks prior to expiring and their rates for this was comparable to other places and I didn't need a appointment or waited around to even get one. I only found this place because I drive by often on my way to Costco, Hana tea, or Kalihi pet store and I always see the giant sign saying safety checks done in that complex. Anyway. It's in a pretty weird area and I drove in and looked around first before getting out. There's a small shop and you first walk in and you'll see a office with a glass window where you can check in and fill out your paperwork there. It was a nice air conditioned room and it didn't take long really. I was in and out within half an hour or even less. They gave me a few coupons before for other things but I don't know where I put them. Service was really friendly too. I may start coming here for safety checks only cause it was less of a hassle to get one here and I'm usually around in the area anyway. I usually go to this place in kaimuki but the wait is really long! read more