If I good give 0 stars I would. Key only worked once to start the car and never worked again. They refused to refund or reprogram the key. Rude and incompetent employees. read more

Horrible service!! In 2024, telling me that the only way you can accept payment is by me giving you my credit card information over the phone is crazy!! On top of that, no one can come out for almost 24hrs from now? This just feels like a scam or major problem waiting to happen, I'll pass. Service rep never even told me her name and made it clear that she didn't listen to what my actual problem was, she didn't even know I asked for 2 keys instead of one because she wasn't paying attention!! Long pauses on the phone mid conversation where I had to say "hello" multiple times to get a response. 2 thumbs down, definitely would not recommend this company for anything!! read more

Technician was on time and professional. Poor review is for their office staff who charged me double the advertised price for lock service. I left a voicemail inquiring about the discrepancy, but they did not return the call or follow up on the billing dispute in any way. Looking at other reviews and their BBB profile, this is not the first time they've fraudulently billed customers. I'll be using another locksmith in the Baltimore area in the future - there is certainly no shortage of them. read more

Recently had some residential locksmith work done at my home by elite lock solutions. Appointment was easy to schedule, tech came on time and was super professional and knowledgeable about his craft. Service was done in a timely fashion and the price was very reasonable. Thank you for a great experience! read more

offered service but did not bring all needed replacement material , refused to make new key but made us pay a very high price claiming service was performed but it was only half way. They are no locksmith only cheaters. Avoid them if you can. There must be other true, honest locksmith around. read more

They lied to me. Charged me double for my lock work. New management, new business practices, new pricing and very disappointing way of doing business! read more

I highly recommend Elite Lock solutions. Sarah coordinated replacement of several locks for me including finding a replacement lock for my front door. The service was excellent. The price was very good and Sarah made sure everything was perfect including returning a lock and getting a correct one. Terrific company! read more

This is an excellent business that I have used several times. Most recently I used them to replace lock on home door. They responded right away, arrived on time, the office staff was professional and friendly in taking my call. The dispatched technician was skilled, knowledgeable, professional and friendly. I am very pleased with this company and will use them again. read more

In order to write a one star review, I have to be motivated by what I see as a combination of incompetence and poor manner on the part of the vendor. Elite is run by a perfectly charming couple who are clearly not in touch with the actual running of their business, and that makes for a very disappointing and, in our experience, expensive experience. We had them install two mechanical locks on two office doors. That was three months ago. The product itself was unattractive and clumsily installed, but I don't need a lock to be beautiful, I need it to lock the door. The installers were a desultory group occasionally verging on rude, but I don't need installers to be Miss Manners, I need them to properly install the lock. In the ensuing 90 days, we've had them out at least 8-10 times (more?) to repair pretty much everything about these locks. To my knowledge, "Elite" never showed up on schedule and frequently never showed up until days later, during which time the door to my building remained frequently unsecured. A low point was having to prop open the door with a shoe so it wouldn't close (locking everyone out in the process) for days, while we waited for some part to arrive. Now I'm being told it's our fault, and that I guess I should have an in-service training for my 52 person staff on how to lock and unlock the door without breaking it. Is that a problem with my staff, or a problem with the lock(s)? We're done. I'm calling this a sunk cost, purchasing a new door, and having a company that actually knows what it's doing install a lock that actually works. How disappointing, costly, and completely unnecessary an experience this was... read more

My front door lock was broken. I'm pretty handy so I took it apart but found that it really needed more than I could do. I was right. Because of the age of the lock and because I didn't not want to change all of the pretty brass handles that I had I needed help. I called the Elite Lock and Key because of location. There were no nearby locksmiths that were rated on Yelp. The Locksmith they sent, Ron, arrived within a half an hour. It turned out to be a much tougher job than he and I thought it would. Ron actually had to take parts back to the shop and reconstruct pieces so that they would fit properly. I really appreciated the efforts Ron put into fixing my old lock and I recommend him highly. In addition, the price was reasonable based on the amount of effort that was needed. read more

I needed copies of keys to my dad's house: one for the front door and one for the sliding door. I asked my hubby to get a leopard print key for the front door so that it would be different from the zebra print key to our house. They delivered on that. Now the sliding door is another story. The first copy did not work. A week later, my hubby returned to get another copy. They asked for a receipt. He didn't have it, but the key copy had the company's name on it so obviously he got it from there. He was willing to pay again as we just needed a working copy. They didn't charge him and made another copy. Guess what?? Doesn't work! So glad we weren't charged again, but we're still without a working key and have two worthless copies. Boo. read more

Most people only think of a locksmith when they lock their keys in the car. When that happens, and it will, Elite Lock & Key can come to the rescue. But that's not all. They really know their stuff. We have had locks replaced at our home and have referred them to many friends who own businesses and have commercial needs. When it comes to locks, Elite Rocks! read more

These folks saved us in an urgent situation - my wife's keys were stolen and we needed a lot of locks on our house rekeyed quickly. TWO locksmiths came out and had all five doors rekeyed by the end of the day even though our ancient 100 year old house had all sorts of different brands, eras, and types of lock - made us feel MUCH better! read more

horrible experience. after driving 3 hours to be at the property during the 2-hr window given 3pm-5pm. this company did not show up at all and did not respond to calls nor messages left on the afterhours line as well. i have never been stood up before and by a company no less. read more

I went to get a key copied because Home Depot was unable to do it ... I was referred by a Home Depot employee to go to Elite Lock & Key which is directly across the street ... the process was very quick and smooth with the digital paying system and got my receipt via text read more

TERRIBLE CUSTOMER SERVICE. I came to this location on two occasions and no one was on site to service me DURING BUSINESS HOURS. The first time this happened, I left and called an hour later and was told to come back as there are techs there now. The second time this happened, I called and was told that all of the techs were out. The second time I came at 6:30pm on Wed. February 28th. They didn't close until 8pm. When I called, Elite Lock & Key representative, Justin, hung up on me when I complained that this is the second time I have come and no one is there! I called back to see if this issue could be handled and he hung up again! THIS LEVEL OF SERVICE is horrible. I would not recommend them to your friends or family. If you want to get disrespected and waste your time, come here. Really, it is never acceptable to handle a customer like this. I would not recommend their service. Go somewhere else. read more

I recently used Elite to re-key the locks on my doors after my house key was stolen. They offered me a better rate than several other locksmiths that I called and they scheduled a tech to come out around my work schedule. The tech was professional, prompt and very nice. I will definitely continue to use Elite in the future. read more

I was having an emergency situation and they came right out! And where very reasonable! read more

Elite Lock Solutions - I was having an emergency situation and they came right out and where very reasonable! - Keys & Locksmiths Near Me - Owings Mills, Maryland

Unfortunately, I had a bad experience with this company and it was probably a rare case. They were suggested through AAA when I lost my car key and needed another one. After I contacted them at 7:37 PM, they were able to arrive at 9:33. From that point, the locksmith worked on making a key until 12:15 (perseverance) before calling it quits and driving me home (which was nice but necessary). I then took a taxi back to my car in the morning from another town once I knew they were working on my car. They were friendly people and I'm sure they tried their best but I needed immediate help and they could not deliver. I missed a night of work and made the people that were relying on me suffer equally because I could not depend on this company. read more

Elite lock and key came promptly and were professional. They changed our locks and then returned the next day to install a key pad which we ordered. Their customer service was terrific as I ordered the wrong color on the keypad and they didn't penalize me- just ordered the new color. I highly recommend them. read more

Lost my remote key to my Dodge Caliber. Was charged $165 for one key without a computer chip. Locksmith told me he'd be here by 10 am on Saturday, showed up at 11:40 am. Same key at local hardware store is $75. read more

takes a month to order a replacement part, then day they are supposed to be here, they dont call to say they had an office emergency and have to reschedule (I call the office to see where the tech is and find this out) I understand emergencies, but I should not have to call them to find out about a reschedule read more