My front door knob had been manipulated to work by the previous owners of my new home so at some point on Memorial day, the door knob came off and I was unable to leave through my front door. I immediately called and someone was supposed to come that night. 2.5 hours later, no one arrived so I had to reschedule for 3pm the next day.
The day of service the technician arrived to fix the door. Once he gave me the price ($380) and it seemed very high and unreasonable but from a security standpoint, my parents were concerned about my safety so they said I didn't really have another choice. As the technician was doing the work, he left saw dust and wood all over my floor and didn't clean up (claimed he didn't have a broom or mini vacuum). Additionally he ascetically altered the lock area that the lock goes into and left gapping holes in my dry wall and wood that I am left to repair. lastly, the lock was left sticking and without a smooth open and close, but it did lock. he quickly gave me the keys and left. Upon showing pictures to my family, they were quickly alerted that I had been taken advantage of given the fact that my door and wall frame were damage, and lock hiccuping. Additionally the lock was priced at approx $75 and even with a hour of labor at $100 (he was there for 42 mins and it'can be proven on my camera). He lied and said his rate was $195/hour. At that rate, my door should not have looked the way it did, and the lock mechanism is completely altered, which still creates a security issue. Family attempted to intervene only to receive a $60 refund. Given the poor quality of the work, and lack of integrity in pricing for the service, I want my money back. I also contacted another lock smith who verified pricing for the work I had done at $194 plus tax. Jets locksmith should come and inspect the work themselves, then tell me it was worth what was paid. As a new homeowner, you always hope you can trust the integrity of a company you call in an emergency and, Jet locksmiths failed me. The pictures don't even truly show how terribly I was treated and taken advantage of! Can someone help me to rectify this??? read more