They were supposed to show up between 12 and 2 today. I called them at 2:05 and they said they would call back after locating the technician. They called me at 2:30 and said they would be here shortly. It is now after 5 and I am giving up. Totally unprofessional, they were supposed to clean the HVAC vents. I definitely won't call them about my chimney! read more

We recently had our chimney inspected and repaired by Eli. He was on time and responded returned by calls immediately. He repaired my chimney cap and repaired liner and replaced fireplace door. His price was extremely reasonable and found him to be very honest and a pleasure to work with. read more

***Make sure you read all reviews on multiple sources before going with these guys*** Overpriced for low quality work, can't seem to show up on time for literally anything, and if they can't figure out your issue they will give you the runaround until they can find a reason not to continue work. read more

Eli and his team installed a Buck stove, repaired my liner and chimney cap they were professional and affordable great guy!! read more

We noticed birds in our dryer vent exhaust. We had a guy come in and couldn't take care of it coz they don't have a 25-30 feet working ladder. Today, 3 Eli's Chimney guys came and worked right away and professionally too. The owner is the guy who did most of the cleaning , climbing the ladder and putting the bird cover. Pleasant and thorough, I Highly recommend them. Now, our dryer is fast to dry and smells good too. read more

Eli's Chimney Guys - Home Services Near Me - Chesapeake, Virginia

I reached out on February 16th and Eli came out to "fix" my chimney leak on the 18th. He's come out 6 total times including assessing and attempting to fix, with no change to the flooding across a third of my living room. Eli was late almost every time he came out. He once called me to ask when he scheduled me for. Another time he told me I would be his first stop at 0800 so I asked for the morning off work. I called him to ask where he was at 1000. He told me he was still finishing up his previous job. I finally had enough on April 02, when he told me this was normal and that all chimneys leak so the only options I had were replace the whole thing, cap it off so I can't use it, or get a custom chimney cap made. During his leak test, he used my hose directed at the outside of the chimney to watch for water leakage. When I argued the logic of where he said the leak was coming form, he sprayed water straight down my chimney multiple times to demonstrate his point, even though it didn't prove anything. "This is the interior, this it the exterior. Interior. Exterior." I ended up cleaning all the ashy water he pointlessly spattered everywhere. Eli basically slapped some messy sealant around some areas of the chimney and wrapped metal sheet around the pipe. The sealant above the second story is sloppy enough to tell from street level. The metal wrap lessened the heat/air escape gap under the cap, and he screwed it into the pipe without sealing the seam or screws. I got 3 new opinions that each said the metal wrap/flashing was not fixing the leak but may allow more water through the unsealed seam and screw holes. I told him I was getting second opinions and he begged me to let him try his last fix. I let him come out and he threw a little fit about how I shouldn't have let the other companies pull his metal wrap off and he's done working for me. He probably needed an excuse out of a job that was beyond his capabilities. My suggestion: don't waste your money. Spend it somewhere more reputable. I should honestly ask for mine back. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ I posted the above on Google reviews and in line with his trend of unprofessional behavior, he responded by calling me a fool and proceeded to lie. If you go check out his response, know that the only time I rescheduled on him was the last when I called to fire him. He begged to try one more thing so I told him fine, but I had to reschedule. I had already made plans with my husband since I had planned on firing Eli. I suppose I and all the other people commenting on his lateness must be wrong. He lied about the amount. We paid him $400, not $300. I've added my invoice to the pictures. He originally quoted me for $375, then changed it to $385 when he came back for the fix, which I accepted. My husband tipped him the rest. I also never told him any guess on what the problem was. I told him where water came in and trusted his "20 years" of experience. The only time I argued about what I thought the leak was when he rushed his leak test. He hosed the inside of the pipe, then moved the hose. He tried saying, "see there's water coming down" from the new location, while it was still dripping from the previous. I argued about that not being conclusive. When I called to fire him he asked what they said the issue was. I said the other companies all said the chase cover was one of the issues, at which point Eli interrupted, guaranteeing that wasn't the problem and proceeded to ask to come out one more time. I didn't even get to tell him any of the other problems they saw, all of which he missed during the 6 times he came out. I guess my husband and I, along with the other companies that said his work was poorly done, are the fools. I certainly feel like a fool for having hired him in the first place. If you had a poor experience with him, please review on Google AND Yelp. I wish I'd seen his Yelp rating before choosing him. read more

I used Eli's to cap my chimney as well as repair some deteriorating mortar in my fireplace. On multiple occasions, they did not show up at the scheduled time and did not call. When they did show up, they produced low quality work. When repairing my firebox the just slathered mortar all over the place, and attempted to leave before cleaning up the mess. When I confronted them they asked for me to provide a towel....unacceptable. After their departure I spent another hour cleaning. I ended up having to paint the firebox because they made such a mess. They also capped my chimney. A week after completion I found a peace of sheet metal laying in my front yard. Thankfully it didn't hit a person or a vehicle. They came back to repair and slathered so much silicone on the chimney I could see it dripping down the chimney from the ground... In the end I called a reputable service to re-do all of their work. Do not use them. read more

Hi! Eli came and cleaned my chimney, fixed the lintel & flue, and repaired the chimney. His price was very reasonable, he answered all my questions, and completed the work as planned. I will be calling him in the future for my inspections and cleanings. Eli did my fireplace/chimney worked January 2020. read more

I've used Eli Chimney Guys for the last 3 years and I can wholeheartedly say, he's my guy.

I had a morning appointment for dryer vent cleaning and the guy never showed up. Called Eli's and was told that the guy went to another house in the neighborhood and that person was a "no show" and he didn't know/forgot there was my house to do (?!?!). Sooo I got another appointment the same day, for the afternoon. Waited around (mind you, I had to take time off of work for this....) all afternoon, and again, no show and NO call. Called the company and the guy was amazed that the cleaner guy didn't show. Told me he'd have the cleaner guy call, which took half an hour, and he said he'd head over in "just a few". I had dinner plans at that point so I told him not to bother. The worst part about the whole situation is the complete lack of communication. had they called me in the morning and told me they had overbooked and would like to reschedule, I would have been more understanding. And could have gone into work. But having customers wait around all day is incredibly unprofessional. My boss says I should have sent THEM a bill for my time wasted... read more

Got a living social deal for these guys...scheduled and they cancelled because if rain. I rescheduled and they never showed up...no call, nothing. Living social wouldn't refund the money because they told them I cancelled!!!!!!!! Both companies suck! read more

The previous reviews were spot on. I had a scheduled appointment between 8 and 10 am. These people called at 10 to say they would be here shortly. Eventually they showed uClassless cheap service. Go anywhere else to get a better experience. One star by default, I also would have given none if I had the option. read more

Wow, I guess I was not the only ones to think this about the company. I did not get any service done but I will take the others at their word. I CALLED TODAY AND THEY SAID THEY WERE TOO BUSY AND WERE NOT LOOKING FOR NEW JOBS. So, I called a competitor. read more

Eli's did a fantastic job. The technicians were on time and were very professional. This group was a preferred vendor by Nancy Chandler Associates and we would recommend them for anyone who needs their services. read more

I discovered I had a water leak after a severe thunderstorm. It caused damage to my ceiling, dripping water on to the floor. As a single mom the instant anxiety I felt was huge. I called Eli's Chimney guys, they promptly scheduled my appt. and arrived early the next morning. They got right to work, repaired the issue and were really reasonable. I was so relived. They also gave me a recommendation of someone to repair my drywall. I Highly Recommend! read more

Chimney/fireplace cleaning and inspection. Tim provided fast and friendly service, even called multiple times to keep me updated on his arrival time. read more

I wish I had read these reviews before I called them. Worst service you can imagine. All the reviews are dead on about this company. How they plan to stay in business treating people like this is beyond me, hopefully it won't be long. read more

If I could have given zero stars I would have. Referred to Eli by Hampton Roads Chimney Sweep. Made appointment for 12 noon. At 12:30, no technician. Called them, they said it would be closer to 2 pm. 2:15, no technician. Called and spoke to Eli, who said "it was the receptionists first couple of weeks and she should have told [me] between 12 and 2". Eli said someone would be out by 3 pm. At 3:45, no technician. At that point I had my whole afternoon invested in this, so I waited and waited. At 7 PM the guy showed up. He cleaned my chimney. He went up on my roof to check the exterior. He came down the ladder with a grim look on his face. He showed me photos of a different chimney and different roof and told me it was "really bad up there". He proceeded to tell me that the caulk was really old... I had just had the chimney re-caulked and had a second, independent chimney specialist out two weeks before who said it was in great shape. Told him to get off my property. Went to the gym and hit the heavy bag for an hour, and I still don't feel better about the whole afternoon. Would not recommend at all. read more

I bought the living social voucher for a chimney cleaning and inspection. They gave me a window of 12-2, so I went and took a long lunch from work. Waited, waited, waited, called at 1:00 to make sure everything was still on, and that they would be there within the hour, receptionist said yes, so I waited until 2:00 and nobody showed, called again, and she said she was just about to call me to tell me they were running behind one hour. So now, I've wasted all that time, there was no use rescheduling and wasting another day. They finally show up, the chimney cleaning took about 10 minutes (not sure if that's standard- my first time) and inspected the fireplace and suggested that I have the grout replaced because it was crumbling- I could see that as well- so for some UNKNOWN reason, I agreed to have them give me an estimate, and gave them my business again. This time my husband took off work, and we were given the window of 8am-10am.....again, he called at 9:00am to make sure we were still on, and the receptionist said yes. 10:00am rolls around, and NOBODY SHOWS UP!! (Why didn't I see this coming?!?!) They finally call and say there was a scheduling issue and we'll need to reschedule! Fool me once shame on you, Fool me twice- shame on ME! Now I know it wasn't just a fluke, these guys are bad....do yourself a favor and don't waste your time! read more