I was searching online for a fluff and fold laundry service for a short term rental…read moreproperty that I help my daughter manage, ideally one that did pick up and delivery. When I went on The Laundry Spot's website I saw that they offered this service so figured I'd give them a try. I had a few questions so I called the number listed on the home page of the website, and the woman who answered referred me to another number for the pick up and delivery service which turned out is also listed if you click on the "delivery" link. I got an answering service and left my contact info and within minutes, James the owner called back and answered my questions and walked me through the process of setting up an account so that I could do the online scheduling myself. There were 3 convenient windows of times to select from for both pick up and delivery so I scheduled pick up between 8am-11am on Tuesday and delivery during that same timeframe the next day. I got a text a minute or so prior to them arriving both times and they were both within the scheduled timeframes. Since the home was unoccupied those days, I was able to text them the temporary door code I set up remotely and allow them to pick up and drop off inside in the entry way. The laundry consisted of two full sets of bedding, several towels dish towels, etc. All came back perfectly clean and nicely folded. Online I was able to select the type of soap (or even provide my own if desired), optional softeners, and add any specific instructions such as cold water, gentle cycle etc. I am so thrilled to have found this service! Since I'm a big fan of USEFUL technology, I'm very happy that I can do all of the scheduling from my smart phone, including paying the invoice. I was initially apprehensive about providing my credit card info and wanted to be sure the info was encrypted and secure. The owner, James, patiently explained to me that he's partnered with a few different technology platforms in order to make it possible to do all of this online, so it's all very secure and tested. One thing to note: because of the way the various platforms are linked, you see different URLs when you schedule versus looking at your account versus payment, but after it's set up it's a piece of cake. And best of all, the laundry comes back beautifully clean and nicely folded without me having to do a thing (I have back problems) so this is a wonderful solution for me. And the pricing is incredibly reasonable. I highly recommend trying this laundry service and supporting a great local Austin business!

Just tried this spot another shot and I decided I'm never coming back. It is extremely expensive…read more To start the big dryersif is 70 cents for 9 minutes, and 70 cents for every 9 minutes after that. The small dryer are 50 cents for every 9 minutes. I didn't know laundromats were for rich people now. This is a shame because I've been coming here for years.

My expensive king size bedspread got switched with a mediocre comforter with an off-center design…read more The cleaner essentially says "too bad", implying that I am lying. I even sent a photo of my spread and the item they sent me. I should have believed the bad reviews, but they're the only game in town and I like to think you can trust small business owners. I tried to contact the owner, but can find out only his first name, and the manager will not put me in touch with him. I was just informed that the manager sent an envelope to the store with my name on it, containing $20. I accept that I will never see my spread again, but I would like my cleaning fee of $52.34 returned. The manager will not return my calls and texts. I will be sharing this far and wide.

Service: Had my uniform dry cleaned and needed a patch sewn on . While the seamstress. Did an…read moreamazing job paying $75.75 for the work is ridiculous . And she only gets paid 12 dollars an hour. I was charged 30 to take my patch off and 35 to put one back on and 10 dollars for a two week turnaround ! I can see why this place is rated poorly. A military patch is normally 12 dollars . That's in the 8 states I have been stationed. No up front pricing just that it would be 10 dollars for a quick turn around. Please be advised of this place !

This place re did a zipper on a coat 5-8 years ago for $85. High but was good work. Today I asked…read moreher to put a 1" x 3" patch on a jacket and she was going to charge me $45 and it would take a week. I went 3 miles up the road and got it done instantly for $15 Your customer service is weak, your return times a horrible Can't support a business that doesn't want your business. Trash!

The woman at the counter is super rude..and has caused me not to return to this business…read more This was my second time experience with this company, I was recommended through a friend of mine who stated they were quick and efficient. I had a dress dry cleaned which cost me a total of $50.06 after tax. My first time experience was the same as my second. This woman had a very mean mug on her face ... she asked me questions I didn't know the answer too as I'm not familiar with clothing products & how they're supposed to be washed and became frustrated with me. I decided that it would be best to leave the dress there as I needed it for an event the following weekend. Upon pickup I was greeted by a different woman who was much more bubbly, kind, and made me feel like a welcome customer. I paid, analyzed the dress and was super happy. I decided to leave the bad taste of the woman behind as I understand people have their days.. I went in again as I needed two shirts dry cleaned.. I was again greeted by the woman with the mug on her face, I kindly asked how much it would cost me to have the shirts dry cleaned and she told me $28 a piece, I was fine with that but she was demanding that I now pay upfront... (I was in a different car so I didn't have my wallet - fully aware that's my fault.) I began to mention how I had just recently gotten dress dry cleaned and that I could pay upon pickup and she because super aggressive stating that if "I can't afford to pay now there will be no service." I kindly grabbed my shirts and left. I had no problem running home grabbing my wallet and returning but after being spoken too like that I decided I didn't wanna spend my money here again. It saddens me that all it takes is one bad apple to ruin the whole experience.

I recently took some of my sheets and clothing and they were very well taken care of. Very clean…read moreand organized. Friendly staff and very hard working. The manager was very kind and understanding of all the details I disclosed. Highly recommend.

I'm normally not one that uses dry cleaners but I had an event that I had to look my absolute best…read moreand didn't have time to do this all myself. I dropped off my suit and it was ready for pickup the next morning. Gotta say they totally ROCKED IT! The suit was sharp, the timing was perfect and the price was just right! Thanks again, I'll be coming back!

Inside of their dryer had some kind of black plastic or tar and got all over my daughters plushie…read moretoy and ruined it. check every dryer before use because they will not reimburse you if all ur clothes get damaged and just tell you you have to check the machines.

I go here every week because they accept cards. Went in today and got my laundry loaded up only to…read moreget a message that my payment couldn't be processed. Attendant told me the WiFi was down so cards wouldn't work. There was no sign up saying that the WiFi was down, and the attendant's only suggestion was to use a nearby ATM, both of which charge exorbitant fees. He didn't even suggest their wash and fold service.

The owner was very kind and generous! He helped me figure out which washer and dryer to use and how…read moremuch it cost and even had the XL tide pods for sale for $1. Washer only took 26 minutes for a big load. Was very pleased with this business and will be back in the future if I ever need to wash clothes again! :)

From the owner: The Laundry Room, providing commercial laundry & linen services to our medical and hospitality…read moreclients, specializes in bringing the most cost effective solutions to your linen needs since 1981. We are a commercial laundry service based in Austin, Texas. We help various industries, including the hospitality, fitness, and healthcare industries with their laundry service needs. As a wash and fold laundry service, you can expect everything to be clean, neat, and in order when your linens arrive at your door. We've been serving our community since 1981 with freshly pressed linens and textile and supply sales. We offer flexible scheduling, pickup and delivery services, and convenient monthly billing so you don't have to worry about a thing. We make commercial laundry service easy.