Fabulous food in the beautifully renovated Marriott downtown. Great contemporary atmosphere. Strongly recommend

Hugh makes the best drinks in town. Hands down the best cumber mule I've ever had. You better get here xo

Went here for a company holiday party, which meant we got to try a variety of items on the menu! The Faroe Island Salmon that comes with a pureed cauliflower side was scrumptious. My husband had the steak frittes, and while the flavor was there, the steak was dry as if it had sat out all day. It was disappointing, but seeing other reviews makes me think this was just a one time thing. The parmesan garlic fries are soooo tasty, that we had to recreate them at home! read more

Overpriced diner quality food. I gave it two honest tries and both we're disappointing. The decor is awesome and it's in a great location inside the Marriott but I have had better quality food at a diner. The staff was friendly and attentive so it pains me a bit to write this. I doubt I'll go back again. read more

Didnt have the greatest experience here, however the hostess was very intentive and the waiter when water was running low. Went during dinning week as it is the best time to go and try new places. I was disappointed from the start when my appetizer came out. I had the meatballs. Presentation was great but for it to be luke warm I was pretty bummed about. The chicken was a bit overcooked but the greens and sweet potatoes made up for that at least. The lobster mac and cheese tasted a bit weird, had way better and only had four small pieces of lobster. The dessert and drinks were the only thing I would have again if I were to come back. read more

Don't come here hungry! We wandered here remembering that it recently opened and wanting to try something new downtown. We had no reservations but they got us (a table of six) in with only a 45 minute wait. They did a nice job with the rehabilitation of this space and the menu presentation (on a wooden board with bands around it). I really liked that they had mostly New York State wines, it was a nice local touch. The food menu was fairly restrictive, our whole party was wishing there were more options. We got the meatballs, turkey poutine and the flatbread special which was a pickled flatbread for appetizers. All of the appetizers were great, no complaints there. However, when we received our entrees we were all a bit disappointed in the portions. The caprese panini tasted good enough but was much smaller than expected as was the short ribs, cavatelli and the other panini ordered at our table. The two burgers ordered at our table were the only Portions that were amply sized. We didn't bother with dessert through we all certainly had room with those portion sizes. In short, it was nice to try this place once but I wouldn't return. read more

I don't get what people are hung up about here. We sat on comfortable sofas in front old barber stations. We drank old fashioneds, we ate cheese on a board shaped like the superior state of New York. The sweet pea arancini was also really delicious. I'm totally getting married there read more

Dinner was good. Drinks were great. I was staying here a Marriott patron and since it was snowing outside decided to stay in for dinner. I ate at the bar. Bartender, Hugh was great. Mixed a great Manhattan. For dinner I considered the market catch; Seared Tuna with couscous and arugula salad; but decided to stay simple. French onion soup and grilled chicken Cesar salad. The soup was excellent! And the romaine was grilled for a nice touch. Very happy. Also, a nice selection of local wines and beers. Very happy I stayed in the hotel and didn't tromp in the snow. Definitely recommend. read more

Horrible service horrible food. Long long wait. 1 hr ten minutes for the appetizer to arrive and it was cold. Entrees were served cold. Steak wasn't seasoned before cooking. It was the worst meal we have had in years. read more

Nice brunch, including Mimosas and excellent omelette. The buffet part had everything you could want on top of the made to order omelette. Made for a nice relaxing morning after church. read more

I have been in the hotel for a week long business trip, and had the pleasure of enjoying several meals in this wonderful restaurant. The staff is pleasant, friendly and eager to please. The food has been consistently good, I really enjoy the skirt steak salad for lunch, my breakfast favorite is oatmeal. read more

I just moved back to Syracuse from NYC, so when I saw that Eleven Waters had opened at the new Hotel Syracuse, I had to check it out based on looks alone - reminded me of the trendy restaurants I used to frequent in the city. I'll start this out by saying that I have high hopes for this place once they get in a groove and fix the issues that many reviewers mention on this page. They have only been open for business about a month or so, so it is unfortunately expected that there will be kinks that need to be worked out before diners have the best possible experience. I made 6pm reservations (ended up not being necessary) before seeing "Once" at the Civic Center last week to avoid the rush of the restaurants in Armory and was feeling good about my decision despite some of the reviews I saw on Yelp. We walked in what appeared to be the front door and made our way to what appeared to be a hostess stand minus the hostess. A waiter greeted us, we told him we had a 6pm reservations (we were about 15 minutes early) and he took us to the back of the restaurant towards the bar, and the looped back up to a different hostess stand where we again had to explain that we made a reservation. After a bit of awkward back and forth with a hostess about our reservation, we were seated at our table and greeted by our waitress a few minutes later. We ordered drinks, she mentioned that they may be out of the Beak & Skiff cider we ordered, but told us she would put in our order and check back if we needed to order a different drink. 15 minutes later we finally got our drinks, minus one - turns out they had the cider, but not one of the other beverages, so she had to go back and get a replacement for that one which took a while to get as well because the bar was busy. At this point we also put in an order for the arancini appetizer. Once she brought back the final drink, we decided we should go ahead and put in our order for our meal. When we received the appetizer, we noticed a sauce on the plate that one of my family members is allergic too if it is made with a certain ingredient, so we flagged down the waitress to see if she knew how it was made and she let us know she would check with the kitchen. 10 minutes later she returned to let us know it was safe to eat - which is too long if we're questioning an ingredient that someone may be allergic too. At this point we were headed into our hour long wait for our food where we noticed that a larger table near us that our waitress was handling was served their meals well ahead of us even though they were seated after us. We didn't order anything complicated (the smoked mozzarella meatballs & the knife and fork caesar, the mac and cheese, and the beef and shiitake melt on weck) and after asking several times when we would be getting our food, or at least for a ETA since we had a show to make at 7:30, we were just told the kitchen was very busy (the restaurant was barely half full) and she didn't know why it was talking so long. We finally got our food after 7pm and asked for our check since there was no time for dessert or coffee since we had to rush off to the show. Overall, the food was good, the atmosphere/interior is appealing, and this place certainly has potential once they make improvements to the service and logistics of getting food to the table in a timely manner. I'd probably go back in a few months/after the New Year to check it out again and hope to have a better experience. It certainly has potential, but they just aren't there yet. read more

Dinner at the restaurant was average at best. Perhaps four tables occupied on. Friday night but service was remarkably slow. We wondered what they did when busy. Food was prepared reasonably well and price was fine, but slow response from the kitchen is not what one expects. read more

I've been a few times before providing this review. The food is quite good and worth going back for. The reason for the three stars is the small stuff. While wine choices were listed on the menu, we had to change our drink orders on separate occasions as they were out of what we wanted. Not a deal breaker, just inconvenient. The service could improve on its timelines, but was good overall (attentive). They did recognize that we waited a little too long for our entrees and took them off our tab. I want to chalk it up to the place getting its feet under it. Looking forward to heading back as they start to hit their stride read more

They have a disgraceful and shameless wine list filled with a few bizarre New York wine selections plus a couple California and imported ones that are disgusting. Cocktails are incompetently poured in large glasses, who wants 8-9 ounces of mixer with 1 ounce of alcohol? They do not bother to carry even one French champagne, this in the 21st-century. The food was average at best, the service was consistent with a Denny's. The restaurant should not be in a hotel that was renovated for tens of millions of dollars. read more

I had a late lunch, early dinner at the restaurant when it was not busy. Service and decor were great. Food was mediocre and over priced for the portions. I had high hopes based on the menu selections but not sure I would return. read more

We had 12:00 pm reservations. We were seated 10 minutes later. We waited 20 minutes to be acknowledged and now we have been waiting 25 minutes for our food. We are business people on our lunch hour. Wait staff and hostesses seem confused. read more

Great place to meet friends prior to the Symphony, Opera or broadway show down the street from the Civic Center. Hotel Syracuse is a gem....gorgeous renovations, very historic...and yet, Eleven Waters offers modern, hip decor with professional service and really good food. Menus offer something for everyone. A cup of homemade soup is $3! I was very happy and will go prior to events rather than suffer with overpriced so-so coffee , pretzels and junior mints in the lobby of the theater. Give it a try!! Can't wait to experience breakfast or brunch sometime. That area of downtown needed this spot badly ---so hats off to those that took the plunge to restore Hotel Syracuse. read more

We visited for lunch before a conference and all had the soup and salad bar. The soup was awesome and there was a nice selection of salad items. There were also yummy chocolate chip cookies. The only downside was that service was slow. read more

We came to eleven waters for my friends 21st birthday, we had a reservation for 1pm and it took 15 minutes for them to seat us. After that our service was INCREDIBLY slow, and our waitress was incredibly rude to us the entire time. Next, my friend (who is a vegetarian) ordered a skillet that the menu didn't say had any meat in it, and when she asked what was in it there was never any mention of meat, however it came with meat and my friend had to send it back. Not only was the staff not apologetic, but when they took the food back we heard our waitress screaming about how "she didn't tell me that she was a vegetarian" in the back. Will never be coming back and will make sure everyone is aware of our TERRIBLE experience. read more

These guys have been listening to their reviews. I stay at the Marriott Downtown Syracuse at least once a quarter for business and I usually have breakfast here. In the past, I have been extremely frustrated by the services. Previously, there would usually be no one to greet you at the hostess stand (once I even had to go knock on the doors to the kitchen to find employees just standing and gabbing), and even once seated it would take forever to get orders taken and food delivered. Today was a totally different experience. Greeted immediately, waitress came soon after (Brianna, very professional and friendly), food delivered timely and delicious. Keep up the good work and props on the improvement! read more

Terrible, terrible service. All of the wait staff was extremely unpleasant. The buser rudely slammed down silverware on our table without a word. Our simple breakfast took 45 minutes to come. The hostess was cold and unpleasant. All of our water glasses sat empty for most of the meal. The two stars are given because the food was decent. I would not recommend eating here. read more

Terrible menu. Terrible presentation and terrible taste. Chicken is not on the menu. Very expensive and we will not eat here ever again. If you don't eat red meat or pork do not come here. read more

After a couple of breakfasts and dinners, it is easy to recognize this as a classy restaurant still coming into it's own. The staff is friendly, service is good, and the food is better than average. Breakfast is as good as it gets. The dinner menu is OK but it could be expanded and with a little more diversity (like vegetarian, gluten free choices), but our selections were very satisfying. The bar too was very comfortable, good service and relaxing, plus if you need more atmosphere or lighter fare, Shaugnessy's is right around the corner in the hotel, we would give that 5 stars, and expect Eleven Waters to rank higher the next time, it is fairly new and improving. read more

The place has a NYC vibe. As a group we started off with 3 different apps that were great. The pop-over was a nice change from standard fare, along with meatballs and the sweat potato pancakes. Sampled by the whole party and enjoyed by all. read more

Unfortunately, we were really unimpressed with our experience the other night. We had been to 11 waters a few other times. One was the morning of our wedding for brunch (we got married at the hotel Syracuse in December) and the other was just for a cocktail and app in the bar area. Both of those experiences were decent, but nothing blew us away. This time, though, was really sub par. We made a reservation for 8:15. It was dining week so we figured it would be busy. When we arrived we had a drink at the bar, which was fine, then went over to be seated at our table. It was 8:12. We were literally the only people waiting to be seated. The hostess asked my name three times, and told us that, "the kitchen is very strict about reservation times," so we'd have to wait until 8:15 on the dot to be seated. We found this to not only be bizarre policy, but just rude execution. When she did seat us she said, "well it's still a minute early but I'll take you anyway. We're really busy tonight (they weren't) so the kitchen is hectic. Please just bare with us." I understand a busy night in a restaurant, but this all just seemed like a really odd introduction to what we were hoping to be a good experience. When we were seated we ordered a bottle of wine and an appetizer. The appetizer was really good. I can't remember the name of it now. I also had a side salad (the market salad), which was great. Our entrees were really not the best we've had. I had the steak frites. It was basically an over cooked steak and garlic fries. I wouldn't recommend it. The service was okay, but a little slow. Our waitress was polite. Overall it just wasn't the experience we were hoping for. read more

Once I heard about this restaurant I was determined to go! My friend and I met there on what was to be the last grill night with music, and found great parking spots our front. We weren't sure where to go so we followed the chalk sign (that for some reason read "salivation army" with an arrow pointing in the other direction. We entered the patio to find it extremely empty, music playing, large bowls of salad, and someone grilling food. Again, this was our first time at this new restaurant so we weren't aware of the protocol. There were 3 employees standing at the door to the building, not saying a word to us. Not even greeting us. So we walked inside, the hostess said we can pick the table wherever we wanted. We walked all the way back to the patio to have one of the people standing there in the beginning to greet us. She told us the specials, the scallops sounded amazing but when she was talking about the dish she said buckwheat risotto... which was unfortunate because I am gluten free and can always eat risotto. The server basically said its not really risotto and that they prepare it as such. Either way I didn't get it. we ordered the signature drinks on the menu..and it took probably 20 minutes to get them, mind you there were only 2 others on the patio and they jut had drinks. When the waitress finally came back she said she was sorry about the wait, and that she wasnt happy with my drink so she had the bartender make it four times. joking, my friend said oh did you try it? She said yes with a straw. Please Please don't tell me your trying my food or drinks. regardless, the drink had hardly any flavor. I ordered a filet and my friend a salad. The waitress warned me about getting a steak, I guess I should have listened. She said that the chefs usually overcook steak so she has to tell them rare, for medium and so on. So I ordered medium rare and it cake out medium well to say the least. I wasnt told I had options for a side it came with fries, which were probably the best part of the evening. At this point its dark out, we were never offered another drink, and when I asked the outside bartender what was going on with the grill station she said they had a $10.00 grill special and drinks are half price. This was never conveyed to us. So instead of having that option I paid way too much for my overcooked steak and barely there drink. I never write reviews, but I am a big foodie. So when I came into work today and everyone asked how my experience was, they said I absolutely had to write a review. Beautiful spot, It can really be something special for Syracuse... read more

Amazing food, seating system is a little messy but worth the wait. Got egg sandwich which came with the best home fries I've had! Recommend this place highly. read more

Went there Saturday night. Had excellent service with Jessica. Food was well presented and the atmosphere is very pleasant. The menu including wine list is somewhat limited but the focus is on New York State products. The wine list needs to be expanded and there should be a few more choices for main courses. Overall a very nice experience and will go back. read more

Great breakfast/brunch. For dinner my favorite is the steak frites. The mozzarella meatballs, flatbreads and syracuse potato appetizers are delicious as well! read more

Horrible restaurant. It's a shame, due to the fact that the location is gorgeous and the restoration of Hotel Syracuse has been nothing short of amazing. We had reservations at 8 o'clock for 5 people. We were made to wait 20 minutes for our seats when the place was stark empty and we had made the reservation two weeks prior. We were then handed breakfast menus and the hostess was completely puzzled as to why we were asking her for "dinner menus". Service was mediocre at best and the food was near inedible. Couldn't pay me to go back. Next time I'll go to Tullys or McDonalds - at least I will be getting the quality of food I expect for the price. Anyone that likes this place should honestly reevaluate their life. read more

the new hotel restaurant is elegant and welcoming..... the menu is quite eclectic.... the duck tacos were tasty and the cobb salad large and satisfying..... The wines are mainly from New York state but easy enough to order..... the place reminds me of a Manhattan restaurant very pretty ! read more