We moved in about 15 days ago and everything has been pretty much perfect!…read more I'm pretty shocked to see negative comments about the office staff. When we toured the apartments they were extremely friendly, and even when there was an error on their background check that initially disqualified us from moving in, the staff was very friendly, professional, and helped us get the matter resolved. Long story short, they use a 3rd party for their background screenings and the 3rd party got some bad information. We contacted them and it was resolved the same day. The staff had no issue holding our apartment for us while we worked with the 3rd party to get the matter resolved. Another issue I've read about is train noise. Yes, there is a railroad track right next to the property and the trains run night and day. I'd say there's roughly 3-5 that run throughout a 24 hour period. The first night here I woke up due to a train blowing it's horn, but since the first night I haven't had issues. I'm not the deepest of sleepers either, but I guess I got used to the noise pretty fast. The actual sound of the train on the tracks is like white noise, and not every train that goes by blows the horn. Our unit is located facing the courtyard so I can't speak to the train noise volume for those units facing the tracks. The actual apartment units are wonderful. When we moved in everything was spotless. There are a few very small issues such as the cabinet door where the garbage can goes not closing all the way and some paint chipping from the bottom of a door trim. When we brought these things up in our move in check list they immediately offered to send someone over to fix them, but honestly it's not even necessary. You would have to really be nit picking to even notice this stuff. Soft closing drawers, beautiful subway tile in the bathrooms and kitchen, brand new stainless steel appliances, huge over sized sliding glass doors, high ceilings, big balconies, beautiful vinyl flooring... I mean there's not much else you could really ask for. The only thing that would be nice to have would be a wifi thermostat, but again, I'm nit picking. The neighbors seem very pleasant and friendly. Everyone says hello when you walk by them, most people are pretty good at cleaning up their dog's poop, and so far nobody has been blasting music or TV at odd hours of the night. As far as noise goes, you can hear people above you when they are walking around with shoes on, but honestly that's to be expected in an apartment complex and it's much less noisy than any other apartment I've lived in. We did a lot of research prior to moving here and this place checked all the boxes for us. You can easily walk to downtown Gilbert where there are tons of new bars and restaurants. The amenities in the complex are awesome including a nice gym with free weights, squat rack, and even a Peloton bike. A pool and hot tub that are both heated. Grills scattered around the property so you don't have to venture very far to get your BBQ game on. Valet trash service 5 days a week so you don't even have to walk your trash down to the dumpsters. Cable and internet included which surprisingly has great connection speeds (over 100mbps over wifi) and a number of channels. They even have an app that you can download that has a profile for all of the residents and their pets. (You don't have to have a public profile if you don't want to.) You can set up play dates for your dogs on the app, sign up for dating, get notifications about packages being delivered, pay your rent, and get notified about the many community events that are happening. Just last weekend they had a wine & paint event and they have food trucks scheduled nearly once a week. I know this is long winded and I know I've only been here for a few weeks, but I gotta give credit when it's due and this place has been awesome for us so far. If anything changes I'll be sure to update my review. Hopefully these good reviews don't lead to the rent being raised at the end of the lease because we plan to stay here for awhile.

Just moved in here and so far my experience has been very positive. I moved cross country and the…read moreleasing office has been so helpful answering all my questions and making the move much less stressful. Specifically, Chanda went above and beyond for me helping me even bring packages into my apartment because they showed up a little early. The amenity spaces have been nice and the neighbors have been pleasant. No noise issues at night even on weekends which is nice. Would certainly recommend!

This complex is amazing. I love everything about it except for one thing: cigarette smoke. Everyone…read morewho smokes does so on their patio so if you are one of those unlucky renters that is above one of those inconsiderate individuals then get ready to never be able to open your windows or leave them open and come home to your place smelling like smoke. Second hand smoke causes cancer. This should be a nonsmoking residence or it should not be allowed to smoke on your deck or the complex needs to make one of the buildings a smoking building. The smoke goes straight up into your apartment. People are willing to get cancer smoking cigarettes but they can't do it in their own place... they would rather share it with others who have no choice. I hope the apartment complex will make the adjust soon because it is really frustrating not to be able to enjoy the patio when your neighbor smokes 5-6 times a day on the patio for 20 minutes at a time. They also toss there cigarettes into the bushes from the second level by the walk way which is wonderful since maintenance works so hard doesto keep it clean. UPDATE - They are making the apartment smoke free complex soon!!!!!!!! And the office staff is amazing. All the new girls are wonderful. I'm in there like once a week bugging them and they help me out all the time.

My family and I went in to do a tour and right off the bat Justin greeted me with a smile and…read moreenthusiasm! Justin was absolutely amazing during the tour and answered all my questions!

I love living at The Reserve at Gilbert Towne Centre! The trees and landscape are well maintained!…read moreThe maintenance crew are great with responding to anything that happens on property. Marcus truly cares about the quality of his work and he makes sure those he works with do the same. Michelle and Sarah are GREAT! You can tell that they truly care about their residents. I have lived at other properties where they didn't, and it truly shows. Plus, the location is great! I am five minutes away from my family. I highly recommend living here! It feels like family!

Apparently your ac breaking is not as much of an emergency as they like to make you believe when…read moreyou move mine won't be fixed till Monday this is being posted on a Saturday. but dont worry my pregnant room mate and I are all being kept cool by some scotch tape and card bored along with a portable ac unit that isnt installed incorrectly. When i brought to the attention of the maintenance guy that this wasnt working he said that if i leave it on all night in might be better in the morning

I had a great experience working with Esther at IMS Chandler during my relocation. Moving from out…read moreof state and apartment hunting online was nerve-racking, but she made everything so much easier and reassuring. Esther took the time to show me the apartment, answered all my questions, and was extremely helpful throughout the leasing process. She was always responsive and easy to reach, which made a big difference. Relocating is stressful, but Esther's support made the entire process smooth and stress-free. I truly appreciate all her help! Thank you, Esther!

The process was very simple I was approved within a day. Esther was super easy to work with and…read moreanswered all my questions

I'm a first time renter and Prince seriously made my life easier when I applied to move in. He…read morewalked me through the steps and since I was moving from another state he always answered my phone calls and answered quickly. He made my life so much easier when i was moving. Mac is honestly awesome, he's always working hard and I never see him just sitting around. He's constantly making the property look clean, there's NEVER any trash outside of the buildings, he works really really hard.

A new complex that is reasonably priced. Management (Randa) is extremely responsive. Highly…read morerecommended this complex. Newer updated throughout. Only a couple of downsides one is the exercise room is only open during normal operating hours and you can not pay for additional covered parking. Other then that and normal community living issues (such as micro managing neighbors) everything is wonderful and is very safe. Definitely don't have to worry about police being at this complex often at all.

I lived at the standard for almost 3 years and it was the best experience I've ever had in an…read moreapartment. It is a resort style apartment which is obvious when you see the outdoor amenities. The pool is huge and wonderfully up-kept, and the outdoor grills, seats, and rooftop area are beautiful. The manager Glenn runs the property very well, he hosts events frequently to get the community together with themed events, and everyone is very friendly there. Maintenance was extremely infrequent for me, but when I needed any, I received it same day and sometimes same hour. Maybe the best part of the standard is its location. One block from the start of old town Scottsdale makes it an easy walk to the many shops, art exhibits, and great food options. I would highly recommend anyone wanting to live in old town to take a look at the standard!!

Best location in the city and the team taking care of it is really nice. The pool is always looking…read moregreat and the landscaping is awesome. There's a lot of pricey new apartments around but they're on a busy street. Just look at other places' reviews compared to this place, it's crazy tbh. Paul is probably the coolest maintenance supervisor I've ever met and Neil is super nice. Glenn at the from is the man and has community events. Ewelina is the leasing agent and she's super approachable. I think I'm getting spoiled here idk if I could ever stand another complex like the others I've lived in

My husband and I moved into San Villante in May of 2020 and we just renewed our lease! We were so…read morelucky to get a place here when they were brand new! This is the BEST apartment complex in Mesa/Gilbert you could possibly find. The apartment itself is gorgeous! Everyone who comes to visit us compliments the beautiful large kitchen and abundant storage space. It definitely is a LUXURY apartment! The complex is beautifully maintained, the amenities are incredible and the staff is extremely responsive and helpful 100% of the time. I love that everything is accessible via the Henri app which makes paying rent, maintenance requests and updates to the community easy to access at all hours of the day. The maintenance team is tremendously helpful as well and fixes any issues the same day or early the next day after submitting via the app. I also feel very safe here as it is gated and there is security at night that patrols . You are able to message them directly via the app as well. There are resident appreciation parties put together by the staff, amazing food trucks scheduled weekly, fun contests and an overall wonderful community dynamic! If you have the opportunity to live here you won't regret it!

Been here for a couple years now and the community got worse and worse and rent got more expensive…read more Good luck with the maintenance department to come and solve something on a decent time. Since the agents left the building to move somewhere else, this place got worst by far. Also, get ready to struggle with poor management. If you are a person who likes to workout at the gym, get use to see the water machine down and hope that after a couple of emails somebody decides to fix it.

They have a wonderful Sunday Brunch. We enjoy the friendly staff and are able to have family…read moretogether to eat. Then play cards in the rec room. Would recommend visiting soon. NM

The staff at Atria genuinely care about their residents This is throughout the staff community…read more Some can say that's their job of course it's their "job" but you can tell when it's genuine. In particular our mom was well taken care and her concerns addressed quickly by Marcus and Wendy. They are the best. Thank you for your caring nature.

Friendly, active residents who like to get together for on-site activities like dance class,…read moreyoga/tai chi class, walking club, pool activities, pickleball, Bible study, Art group (beginners & experienced artists), card games, weekly Bingo @$1/card & free candy, free movie nights, parties w/live bands, Friday evening get-togethers w/free soft drinks, beer & wine. Also offered are off-site trips to concerts & plays & special restaurants that offer dinner along with live music & dancing. One vendor plans day trips & overnight trips to Arizona attractions for a fee. There's a special resident group of folks who help other neighbors & neighbors who help neighbors on an informal basis, too. Plenty of places on community grounds to stop and chat with an individual or a group of residents. There's shopping, restaurants,& an ice cream shop a block away at Verde Ctr & a grocery store on the other side of-the street--so it's a great location. The ladies in the office are great;are helpful to residents, potential residents and vendors. They do a terrific job of helping residents planning events & parties & offering vendor names for cleaning your apartment. The apts & casitas (independent houses) have been well-designed, w/walled patios and balconies, all the appliances, too. Did I mention the friendly residents?

Beautiful community. Everyone is wonderful to work with. Apartments are a good size lots of…read moreamenities

This Business must be only 4 Stars because Leeanne Ginn is New to the Leasing Office. Love her,…read morejust met her because I walked in to check the place out... But we are friends now if she likes it or not haha.. This apartment complex is beautiful, located close to Dowtown Gilbert and my Small Business! I CAN'T WAIT TO MOVE HERE. Sign me up, I heard it's a super easy process online. Everything is New, MODERN and I can't wait to relax by the pool. Thanks for being my number one choice. PS. I own a business and have been traveling back and forth from California, I am finally ready to make my move. I have done a lot of research about high class luxury living in PHX area. I'd check this spot out if I was you..

They will break Arizona tenant law just to keep some of your money!…read more For 1.5yrs I had no issues with this apartment complex until they started overcharging me for utilities. These were fixed rate utilities in the lease that continued to be overcharged at variable rates month after month. I had to contact them constantly as emails were often ignored, and have them return overpaid money and fix the upcoming bill before I was actually overcharged. This went on for over 7 months, and if I didn't catch it myself, would have paid over $100 in overcharged utilities After move out, they did not provide an itemized list of deductions from my security deposit. I waited 18 business days (14 days is the legal AZ limit), and also 3 unanswered emails just to get a response. They ended up keeping $140 for "painting" a near spotless apartment... They also did not provide proof to this claim and painting cost, as which I have photos of the entire place at move-in and move-out that show it was left in the same condition. I know this charge was a money grab as we received an email a month before moving to expect a number of 'additional fees' at move out. No one had been in our apartment and knew the state it was in, they were just anticipating to charge us for items that weren't true. To be clear, NONE OF THIS IS AGREED UPON IN THE LEASE. If you can avoid this place, do it. The lack of transparency and shady business practices are not worth your time.