This morning I met with the real manager of Stonebridge Ranch Apartments. What a difference! Lori Mullen reached out to me and asked for a meeting to discuss my one star review last week after my meeting with a leasing agent. Lori took the time to communicate and listen to me with empathy and compassion. I am grateful for her professional approach and the personal support she provided to me. Stonebridge Ranch is my home sweet home. read more

I rented from Stonebridge Ranch for three years. During my time there, the maintenance team damaged my personal property during a broken pipe incident. The Leasing office gave a vendor a key to my apartment one week prior to me vacating the unit without notifying me. This strange man attempted to access my home. When I called the Leasing office to ask about it I was told oops sorry we thought you'd already moved out. Now, I've contacted them no less than 7 times via email to find out why my deposit had not been refunded. By law they have 14 days to refund my deposit and are required by law to give me 48 hours notice before accessing my home. When I have spoken to the Assistant Manager Rosaura she gives me one excuse after another about where my check is. Additionally, the Manager Lori refuses to speak to me. I've rented apartments in three states and this is by far the worst experience I have ever had! read more

I moved in smoothly and have been a resident for about 4 months. Very nice and comfortable. read more

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We lived at stonebridge for 3 yrs during those 3 yrs our apartment had flooded in 3 different occasions due to the upstairs neighbor clogging up the pipes cause damage to our carpet and kitchen tile Everytime requiring maintenance to come fix the carpet by stapling it back to the floor each time after a while the carpet is bound to look bad and for the tile all the water damages caused the tile to get damaged but no when we move out stonebridge takes our full deposit. We have a pet, we paid the pet deposit and insurance but that's not enough when we move out they keep the pet deposit and charge up more money due to them having to pet condition the apartment so they kept almost 2k of our money. Take your family and money else where. read more

Super nice place and every employee I have contact with is willing to help out however needed. The supervisor, Josh, is especially helpful and always goes above and beyond to make sure that whatever they fix done correctly. read more

Maintenance is awesome ! Property is beautiful and very happy experience for me so far

moved in recently and I'm very pleased . my unit was nicer then some of the newer properties I toured . the property has lots of grass and so far has been a very quite community. I put in a work order online to have the temperature turned up on my water heater and maintenance was here withen an hour. they also explained to me that they couldn't turn the water heater temperature up any higher due to safety and liability concerns. honestly I really appreciate that they care about our safety . here's to a great move in experience and to a happy future at Stonebridge read more

I toured this property on Friday and it was SO pretty. It felt so homey, and I absolutely loved the yoga room by the pool. There is grass all throughout the property which was a huge plus. Definitely would recommend checking this place out! read more

Feeling lonely? You won't be here! You'll always find a trusty cockroach out and about. And don't you worry, they'll be waiting for you in your apartment when you get back! Ready to move into luxurious apartment living? Just relax and unwind in your new professionally cleaned bathroom with a poop-stained toilet. Do you love cooking? Then you'll thoroughly enjoy your pre-historic stove! Pretty sure a Neanderthal would recognize the same model from the Pleistocene Epoch. Going for more updated look with distressed clothing? You'll replicate Kanye's look in no time! Just run your garments through the washer and you'll be sure to achieve wardrobe modernization at a bargain! Looking to better your health? Simply hold your breath on your way down to your car so you don't choke on a cloud of cigarette smoke! Feeling chilly? You won't be here! Our windows never shut so that nice, warm Arizona heat will keep you nice and cozy. Want to enjoy a luxurious soak in one of the oversized tubs? Just keep your eyes shut and don't breathe in the mold! Need a good laugh? Call maintenance to fix anything! It doesn't end there though, if you think you'll get out unscathed, think again! You'll get a nice farewell filled with move-out charges despite doing your trusty old walk-through (thanks Tyanna)! They'll hit you with all kinds of things you've never even dreamed about, like carpet stretching (yes, carpet stretching! when it wasn't even new and you lived there for only for 4 months). Clearly, all those move-out cleaning charges are put to great use as you can see by the move-in ready apartment photos. Trust Pam, Dave, and Tyanna to make this your DREAM home! Note: I am a doctoral candidate in the medical field and understand and practice sanitary living conditions. I have never had cockroaches or mold in any of my previous residences. Additionally, images were sent to the apartment complex upon move-in and nothing was done. Lastly, a walk-through was conducted and we were told there would not be any charges, however, they kept 75% of the deposit. Tyanna said some would be reversed but that proved to be a lie. read more

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Stonebridge Ranch is excellent! I rented for 1 year. Management is easily the best aspect to this complex. They were always helpful and kind. Plenty of parking. Maintenance team always responded to issues quickly. Landscaping was 10/10 all year. Large apartments for the price. Pet friendly. read more

Great if you're over 70, live alone, and don't need the internet. YOU CANNOT WORK FROM HOME HERE. They only work with centurylink (which was recently acquired) and they only offer an 80mbps package for the max speed at this location. What is this, 2005? Good luck getting a hold of anyone at the office. They are extremely understaffed, and the only way to get them to answer the phone is to call 30+ times so they can't take new resident calls and can no longer avoid you. The leasing staff is clueless when you do reach them and not only showed me the wrong apartments, but made mistakes on the availability of all said apartments. Either pure ignorance or a scam to get people in the door and then reveal only different apartments are available. Either way, not a good look. They also have massive construction plans during this summer which will be sure to cause a lot of noise and chaos (they are supposedly installing cox lines to be ready by EOY). Not to mention the construction that is sure to happen in the giant field next door at some point in the next year. Lori also refused to have my administration fee returned to the apartment complex office for pickup, as having to change plans last minute caused me to not have a home to have the check sent to. She and the staff have been extremely unhelpful. She laughed at me multiple times on the phone while I explained my stressful situation, as though she has no empathy towards future residents and she is clearly not a good fit to be in a leadership position. Every time we spoke she sounded exhausted and sick of work. While I know she was just brought over from another management company, I can't imagine she will last long. read more

DO NOT MOVE HERE AND HERE IS WHY. 1. The pool is always broken. 2. The gym is ridiculously small for what they charge to live here. 3. The rent has gone up by $2400 PER YEAR. This outpaces raises (like people are getting those right now) and they say "Market rent" is higher. Moved in here paying $1475 and have been here 2 years and they just told me my rent is $1875 PLUS TAX! Making it $1950! Management here does NOT value long term people living here and they certainly don't care about the people that live here. Corporate greed has taken over management here. DO NOT BE FOOLED. YOU'VE BEEN WARNED! Cost of moving runs 3k to 6k now in Phoenix. The market is hitting a down turn and these people are raising rent $2400 per year. RENTER BEWARE. read more

The office staff was incredibly friendly and courteous! My family and I have lived here for 2 years and love the environment! Maintenance stays on top of things throughout the property. Overall a great place to live for my family and I. Also downtown is very close plenty of entertainment close by. read more

Don't move here unless you want lazy land lords, the floors aren't even real wood, my bed room window leaks when it rains, and they just love to pile up on random new bills. Asking me to contact them isn't going to change the fact that they still add on new bills. First its a small Bill next it'll be some other thing. It never ends . read more

I have lived here for 3 years and will give you a rundown on why you should not live here: 1. While the property looks nice, it is not in a good neighborhood. We have had our vehicle stolen, a burglary, and our car tire knifed. The property has no cameras and the staff did not communicate reported crimes to other residents. 2. The rent increased every renewal sometimes near $100/mo. It is also extremely high for the area. 3. Upon our first move-out we were charged hundreds of dollars of our deposit for carpet cleaning, room cleaning, and painting even though it was not necessary. After moving out of a second unit we were again charged a hundred dollars for carpet cleaning despite it not coming up in the walk through. Just know your deposit is forfeit going in and take photos of every nook and cranny upon move-in. 4. The trees on the property are not well maintained and every storm the branches and trees come falling down. Beware of parking your car under any of the trees. 5. The property is dog friendly, which unfortunately means all of the common areas are littered with dog feces. The management occasionally sends out emails asking people to pick it up. 6. The staff preoccupies itself with throwing pizza, wine, holiday, food truck, and other themed mixers rather than doing anything useful. Karina is the only useful one in the office, try and work with her if you need anything done or want a tour. 7. The property has a mosquito issue around its pool. If you want to use your patio, I would not recommend any of the properties surrounding the pool areas. 8. The first-floor patios are constantly filthy because the maintenance staff and landscape contractors use leaf blowers and blast all the leaf litter onto your patio. Make sure to purchase a leaf blower to push it back into the rocks. 9. The package situation is a nightmare. They installed lockers which are somewhat useful, but it comes at the expense of the office refusing to accept packages. During the holiday season this leads to frustrated delivery drivers and a lot of missed deliveries/missing packages especially for over sized ones. 10. They removed all recycling dumpsters from the property. 11. The apartment is located on the south side of Pecos Rd. which by an unfortunate twist is the Arizona 5th Congressional District line. That means Andy Biggs is sadly your rep. 12. The apartments themselves have many drawbacks as well. Our unit had poor insulation which led to huge swings in temperatures. We had to buy separate fans and heaters for our nursery since some rooms would be +/- 7 degrees off the thermostat temperature. Small diameter pipes lead to long wait times to get hot water in some of the bathrooms. Also, the company measures water consumption with super annoying devices outside that click extremely loud the entire time water is being used (e.g. toilet flush, shower, laundry). We stayed about 3 years due to the physical location being the best for my family, but the above-mentioned drawbacks made it worthwhile to move away and have longer commutes. Beware of renting here! read more

Stonebridge Ranch Apartments - Apartments Near Me - Chandler, Arizona

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From the moment I walked in and got a tour from Kaitlyn, I knew I was home. She was honest and very helpful. Alanna probably dealt with most of my questions and concerns and she is always attentive without hesitation. Karina, Jennifer, Pamela and the maintenance guy are all helpful and friendly. The area is clean, newly renovated, very well kept. Washer and dryer and patio in every apartment. Vinyl floors-wood designed, an awesome upgrade!Appliances like dishwasher, fridge, microwave, stove, all included with stainless steel. And heating and A/C. 2 pools and a gym with 24 hour access too. Everything is well kept and looked just like the model apartments. I got the second to the smallest size and its big enough for me and I love it! Thanks staff, I have some recommendations coming your way! read more

Revised review: the manager reviewed my move out pictures. She refunded me back almost all my deposit after disputing my charges. She was fair and understanding! read more

The property is nice, but customer service is terrible once you are actually a resident. The package delivery system with Parcel Pending is a complete disaster. And it is something that not only was forced upon as residents, it is something we have to pay for. We've had 5 packages go missing only for them to turn out that they were actually in the lockers. There's no point calling the company you ordered from (say Amazon), because when they redeliver, the new packages will go missing anyway. Parcel Pending says the solution is to open up the lockers and look for the package. I've been waiting for Stonebridge employees to do this for 4 days. All but one employee has not been helpful, and Pamela the manager is the WORST of all of them. If I could do it all over again, I wouldn't rent here. There are lots of nice apartment communities in Chandler to choose from. Other complaints - Parking spaces are way too small, made smaller by poles that jut out. Kitchen storage is extremely limited. The washer and dryer are super loud when they are being operated. These appliances must have been from the 80s. The bedrooms are so small, you can barely fit a queen sized bed. My husband and I are under contract to buy a house and we can't wait to get out of this place. Rent is due the first every month, but you don't get your bill until a day or 2 before the month, so you don't know how much you owe (with the fees). Furthermore, Stonebridge schedules these random inspections with 2-3 days notice (like fire extinguisher inspection and patio/balcony inspection), and if you're not available on the day THEY designate you are assessed a fee. What happens if you happen to be traveling? (You would have to at least take some time to sort out whatever fee they assess you. Patios are nice though, if you get a decent view and have neighbors that don't smoke. Ours doesn't get a nice view, and there's a lot of traffic noise from Pecos so it's pretty much useless. Worse, our upstairs neighbors smoke and party quite a bit so we keep finding cigarette butts and empty beer cans that they drop into our patio. So our patio is completely worthless, we can't even open our windows/patio door in nice weather due to the nasty cigarette smell. Yes, we realize this is apartment living, so we had to suck it up. Finally, after our lease ENDED per our agreement, Stonebridge charged $140 lease termination fee (+ cleaning fee). WTF. We had paid for deep cleaning to the place and left it in much better shape than what we had found and we did not end our lease early. read more

Love it here it's nice lived here over a year every one allways good and the food trucks be fire

After many tours of other properties, Stonebridge Ranch stood out by far. Close to the 202 and still surprisingly quiet. I think because it sits next to an empty green field. We certainly were blessed to be placed in the unit overlooking the green field and amazing sunrise in the morning. Both leasing staff and maintenance crew do an excellent job. The property is immaculate and they take good care of their tenants. Yes, I am bragging but it is true, staying at Stonebridge is like staying on a resort. I see the staff working hard everyday to make sure the community we live in is in order. It's going to be hard to ever move out of this place. read more

WARNING WARNING WARNING Only because they make you give a rate this dump receives a star! These scam artists Greystar and the people that they have working for them are worse than a used car salesmen. Alana is the most ghetto unprofessional person that I've come across and unable to resolve conflict but I guess that's not part of your job description. But being extremely rude, condescending and hanging up in people's face is. I go in to sign my lease and Alana and her coworker where rushing around to try and get my lease together and I should have payed attention to the signs that were around me, with two tenants turning in keys to get up out of this place... maybe it's the black mold that keeps popping up in the the toilets there or in your bedroom window seal regardless how many times you bleach,spray, and paint over it! For them to go over every addendum in the lease with me but not go over a rent increase is beyond me and then try to insult me by saying, "Oh you didn't read your lease before you signed, well it's a legal document and binding so I don't have to talk to you!" And hang up in my face. This is what this lady ( and that's a stretch ) Alana did! This is what represents Greystar Stonebridge Ranch I moved in and felt like wow this company got it right! But now I see that you are not employing people that are detailed oriented or can resolve issues. Oh no I guess that was her way of so called handling the problem!? No, no and no! You need customer service class 101 immediately and I hope no one ever goes through this disrespect and distasteful experience that I have gone through a tenant who has been a resident with these apartments for years and I get treated like this! To have to my coworkers coming up to me asking me what's wrong because I feel like the place I call home is not a home and that I've been scammed! I would think twice if there was a thought of coming to live here, where they don't hold the tenants with pets accountable for there pets using all the grass areas as a liter box so you can't even enjoy sitting a blanket out and reading a book, where they have done nothing about this infestation of stray cats this is just sad and I hate that I put my trust in a place that's ran by scam artist and disrespectful people! read more

The staff is amazing, Karina has made the moving process so amazing and she was so helpful through the whole process! Pamela the manager made us feel at home, her property is seriously amazing. Super clean!! Best decision we've made read more

My husband and I have lived here for a few months now and this is by far our favorite apartment complex we have ever lived at. The staff was incredible to work with, especially Alana, who went above and beyond to help us secure our apartment. Plus we got lucky and even received a few extra up grades to our unit (granite in bathroom and tile backsplash in kitchen), which was a super nice surprise! We would recommend this place to any friends or family. Thank you stonebridge! read more

After speaking with Sonya I knew my daughter would be in good hands. Sonya went the extra mile to get us all the needed information to help make a decision and get a lease signed. Very excited for my daughter to live at Stonebridge Ranch Apartments. Thank you again to Sonya for putting my mind at ease...never easy being 1300 miles away. read more

After several years of living here, I felt compelled to give an update. I still have no complaints regarding maintenance, the grounds etc. However, my opinion stems from the company as a whole. I find it quite sad that we are looked at as dollar signs and not individual people. I truly miss when rentals were owned by private landlords instead of large companies where they valued good tenants. In 3 years of living here, our rent has been on time every month, we have no complaints from neighbors and live a generally quiet life without disturbing those around us, yet every year the rent is increased and not just by $10 or $15 but we were given a $90 increase. That is over 1k a year. So my income did not go up but my rent does. It looks like it will be time to finally look into home ownership because it is hard to be valued as an apartment renter here. Also, I dont want to hear "it's market value, it's not us" because again, it comes down to dollar signs. Good landlords value good tenants but companies would rather have whoever is willing to pay the highest price. read more

From the moment we walked in, I knew this was the place to live. The staff is all so friendly. They are all helpful and have great communication. I love coming home everyday. It's relaxing and they make it very fun to live here. Very interactive and lots of events. Anyone who is looking for a great place to live, consider Stonebridge Ranch Apartments. Come by, take a look around. You'll love it as much as we do. :) read more

I moved from Indiana to Az about 3 yrs ago and I just love love Stonebridge Ranch. The amenities are great. I love the landscaping. The club house is so comforting and inviting. I love to go and just relax by the fireplace and enjoy a starbucks coffee that they provide with a Varity of creamers I might add. I really enjoy the resort type décor. The staff is very warm and friendly. My family really enjoy the fun activities management puts together to make our complex a fun and exciting place to live. I would recommend Stonebridge to anyone looking for a fun and beautiful complex. They are also pet friendly. I haven't had any issue with my Sadie girl. I do have to add how prompt maintenance is when I had an issue. So if you want a beautiful and fun complex then you should check out Stonebridge. . read more

Overpriced, disgusting and useless maintenance. Those are what anybody should consider when moving into this place. Save your money and live under a bridge, it's gotta be better than here read more

Worse place ever, I have been having problems with my neighbors being too noisey and they refuse to do anything about it. In your lease agreement it states if there is a noise disturbance they will take care of it, well they don't, in fact they tell you they will handle it and never take care of it. I don't recommend this place to anyone if you like peace and quiet. read more

I can't say enough good things about living here. I visited SBR 8 months before my move date and they helped me from afar to get the perfect apartment for me. I have never seen a cockroach, scorpion or any other bugs. They have a bug sprayer come out all the time to spray the property. The landscaping is always beautifully kept and I feel like I live at a resort every day. Maintenance is very prompt with work orders. They are great about letting us know in advance about water shut offs, parking lot resurfacing and entering the apartment to change our smoke detector batteries, fire extinguishers and air filters. Very proactive on keeping SBR beautiful. The amenities are clean and updated. Very quiet! Monthly family events are great. I've lived here almost 2 years. I would highly recommend SBR to anyone. read more

When I first walked into the office, I immediately felt at home with the welcoming staff. I planned my move for approximately 2 months prior to moving in. Karina was extremely friendly and professional when giving me a tour around the property,and paid very close attention to details to what I was looking for in an apartment. I was extremely pleased with how well kept the exterior of the complex is and am so excited to take my dogs to the enclosed bark park! I am even more excited to attend some of the community events and to be a part of such an awesome community! All of the leasing office staff is very helpful any time I had questions, would highly recommend! read more

I toured Stonebridge Ranch with Tyanna a few months ago, she was great very informative, & friendly ! I really loved this community. The customer service is great which is key for my new home! Thank you for a great experience! I would recommend living here. read more

From my first tour here, to moving in about a month ago, to now I have been amazed by this place every step of the way! Karina made the application and leasing process SO smooth and easy for me to work through. My move in day went flawlessly, and my apartment was in excellent condition when I walked in for the very first time! I am completely in love with this place, and I definitely look forward to the rest of my time here! read more

We have lived here 3 years and have had our ups and downs. Stonebridge Ranch started out as a great place but has gone to shit since the management change. When John was on the property things went great and if there were any issues they were handled fairly. Since the was promoted we have had nothing but issues with the front office staff and they are extremely rude. We have received notices about our dogs barking despite the fact that they have bark collars and this is a pet friendly community ( it's in the lease that you just need to show you are doing everything you can to keep them reasonable.). Speaking of reasonable, we have worked with others to test it and the only time they bark is if someone is at the door or they hear another dog bark and it doesn't last long. We have had neighbors leave harassing notes (which cause barking because they are at the door) and the office would not do anything about it. We had an issue where they told us the wrong amount for rent. We called to verify because we thought something was wrong and we were assured it was right. Two weeks later they wanted the difference and late fees which are $25 a day. We offered to pay the difference but fought the late fees which would have totaled $350 due to the fact that we called to verify the amount and the error was on their end. They finally agreed not to bill us after 2 days of arguing. It should not have taken this much since it was their error and we even double checked it with them. I work until 12a-1a so I don't get to bed until late. The landscaping starts as early as 7a. The landscapers are inconsiderate and do things like bang on the windows. I have called and reported it and the office refuses to do anything. I have requested they start at a different part of the property since they are so inconsiderate and have been told no. This apartment complex that I once loved and recommended to everyone I now hate and tell everyone to stay far away. read more

DON'T DO IT. DON'T DO IT. DON'T DO IT !!! They get you coming and going. Read the 15 page lease before signing...there are so many rules and charges for everything !!! Also, the service department is horrible. It takes weeks to get anything repaired. The repairman literally came in to my apartment, after I scheduled an appointment for a specific repair, took a photo, and said the parts weren't in stock. This is a horrible place to live. DON'T DO IT !!! read more

Beautiful Apartments inside and out!! I feel at home, it is so spacious! There are plenty of generously lit walking paths that are kept fully stocked with doggy mess bags and trash cans along the way. The grounds are spectacular, the staff is amazingly friendly and helpful. And the best part, they allow big dogs!! We had no problems with my 125 pound St. Bernard mix!! The staff is so pet friendly, they always keep treats stocked in guest services and love doting on your fur babies!! We've had a couple hiccups with appliances but they were right on top of my work orders and they were fixed in no time. Everyone has been very friendly walking dogs or in the fenced in dog park. Stonebridge Ranch is definitely home. read more

I really loved living at this apartment complex. I lived here just short of 3 years (we broke the lease to transfer to a community that was closer to our jobs but I hated the new complex). They were really great and easy with us breaking the lease. We lived on the 2nd story and never had any issues, ever. Once our dishwasher had some issues but they came and fixed it immediately. I loved the front office staff, they were always really friendly and easy going. I lived there from January 2013 until September 2015, and the staff was changing towards the end. I didn't have any issues with the new stuff but I really do miss this place. I would move back in an instant. They were updating a lot of the units when we left too, and for the price- it's a great deal. It's a great location near downtown Chandler but in a little field area so you have a lot of neighborhood privacy. The area is fantastic and this complex was so good to us. read more

Do Not move here. Management is horrible. They will actually jump over your back porch to see what is happening behind, then deny they ever did. We actually set a "trap" that they could only find if they came ONTO our patio which means they had to jump over the wall. The complex has a REALLY bad tick problem. I lived in Indiana for three years and NEVER had a problem with ticks. I have to give my dogs frontline every 2 weeks, do a tick dip every two weeks, and use special shampoo, carpet "bomb" my house, AND spray tick repellent all over the house. We keep them cut short and EVERY night I have two -three ticks on them. The apartment complex management says "it must be a single incident"... BULLSH*T. I see ticks crawling all over the sidewalk outside the apartment. We cannot WAIT to get out of here. They raise the rates every year and won't tell you the new rate until 30-60 days before your lease is up that way it is harder for you to find a place to live and they lock you into the price raise. In the office, if you have something delivered to your apartment, do NOT let the office take it. TWICE they gave away my boxes to another person AND they gave ME another person's crate and barrell christmas present!! They just sign for the package, stick it in a room , then you go there tell them your apartment #, YOU DONT EVEN HAVE TO GIVE THEM YOUR FED EX/ UPS TICKET, and they give it to you. During Xmas time it would be SOO easy for someone to go around, collect tickets, and go get the items from the office. No sign out sheet or anything. RIDICULOUS!! I haven't had any problems with the neighbors, they all keep to themselves, and no one really parties, but the way this place is run is absolutely horrible. They put a bunch of fun "decorations" up in their model apartments and hang orange cloths at their pool to make it look luxurious, but its all a facade. NOT WORTH THE HEADACHE! read more

First off I want to say how friendly and helpful everyone is at Stonebridge, they really want you to feel welcome and happy living here. All of the facilities are clean and well kept, my friend was here visiting and said it almost felt like she was on vacation at a nice resort. That's what gave me the nudge to share my thoughts. Everything she was impressed with I already knew but to hear it from someone that has never visited me at the property to say it and want to move here says a lot. Stonebridge is the place if ur looking for friendly and modern living in the valley. read more

Since last year when I wrote my very first review about Stonebridge it has gotten even better!!! I was able to move into one of the renovated apartments and I love it. My old apartment was great but now with all of the new appliances, fixtures and granite I feel like I am living large but not breaking the bank. I got an even bigger apartment on the 3rd floor with a great pool view. I have referred some of my friends and co-workers to live here and they love it so far. There is a real good vibe for relaxing by the pool and just hanging with my girlfriends. Next month they are having a volleyball tournament with FREE rent giveaways. You better believe I am in on that. Come check out one of the renovated apartments, they are beautiful and comfy just my style. Love my little home. read more