I've lived here 5 years now. In all that time I've seen an astonishing amount of turnover in the…read moreoffice and mngmnt. It's never been as close to as BAD as it is right now with Kyndell and co. (aka the clowns) in charge. This place has gone seriously downhill with them and downhill fast!! They focus on the petty things, instead of things that matter to the residents. The apts are nice. But the property isn't well maintained. Dog poop everywhere! Dog pee all over the stairs and landings of stairwells. Newer tenants loud during quiet hours, dogs constantly barking. They'll tell you the train isn't that bad. lol ya ok. ITS A TRAIN!! Not only can you hear it, YOU CAN FEEL IT! Shakes the entire apt. It's bad. Quiet time til 8 am but they have landscapers mowing every Friday at 630am, sometimes earlier sometimes later. If you face the courtyard, every conversation echos, along with kids screaming and dogs barking but it's amplified. Happens at all hours, so you better be a deep sleeper. Parking is an absolute joke. They send Richard the special maint guy to ask for good reviews after he does his job fixing something. That shows you how desperate they are to fix their google rating. Pawning your helper to solicit good reviews? After doing his job, and poorly at that. Pathetic. You will have your package stolen at some point. Probably other tenants. Way overpriced for the crap you have to deal with. It was tolerable before Kyndell, but now it's time to move on. Save yourself the hassle and look elsewhere. I promise you that. We had our apt tested for mold and it came back positive. They send Richard in with a moisture monitor he doesn't know how to use. Guy says he's never seen mold either! What is he don't making these decisions for such a large company. Everything about this place is now a joke.

Just moved in here and so far my experience has been very positive. I moved cross country and the…read moreleasing office has been so helpful answering all my questions and making the move much less stressful. Specifically, Chanda went above and beyond for me helping me even bring packages into my apartment because they showed up a little early. The amenity spaces have been nice and the neighbors have been pleasant. No noise issues at night even on weekends which is nice. Would certainly recommend!

We have had nothing but great service from the office to maintenance. The apartments are a great…read moresize. The location is great from shopping to restaurants to grocery stores.

I have lived here for over a year and I love it. This was the first apartment I toured when I was…read morethinking about moving to Arizona. Derek was very helpful and so kind. He thoroughly toured us through the community and is the reason I went through with it. I live in a corner unit by the dog park which gets a bit noisy with the yappy dogs and the dumpster in the morning from the fast food restaurants. Other then those little things I have no complaints. They do small events for the tenants like breakfast the second weekend of every month and other holiday gatherings and giveaways. Maintenance is very reliable, they care of projects in a timely manner. Definitely recommend if you are looking for a place in Gilbert.

We toured yesterday and I liked so much of what I saw. I wish all first floor units had all hard…read moreflooring as opposed to carpeting, as I am looking for a place suitable to live with children. The lining on the cabinets in the kitchen and bathrooms was also peeling and I got a sense they wouldn't last well, especially with the heat of the summer. I saw gates propped open with rocks in multiple places which isn't the best. Otherwise I liked this small community!

I love living at The Reserve at Gilbert Towne Centre! The trees and landscape are well maintained!…read moreThe maintenance crew are great with responding to anything that happens on property. Marcus truly cares about the quality of his work and he makes sure those he works with do the same. Michelle and Sarah are GREAT! You can tell that they truly care about their residents. I have lived at other properties where they didn't, and it truly shows. Plus, the location is great! I am five minutes away from my family. I highly recommend living here! It feels like family!

The process was very simple I was approved within a day. Esther was super easy to work with and…read moreanswered all my questions

Toured this property recently with my friend who is looking to relocate to downtown Chandler…read more I was so impressed with the friendliness of the office staff; so welcoming. I believe it was Sev, that's helped us. We toured the property and the pictures posted here are true. Lush green grass, garages for secure parking and the pool was lovely. I especially like that there are washers and dryers in the units. Looks freshly remodeled which is so nice. The area is conveniently located downtown Chandler for night life and will be close for her work. Very impressed, if I was looking for an apartments, of those we toured, this would be choice. Sorry I didn't take photos while there.

I'm a first time renter and Prince seriously made my life easier when I applied to move in. He…read morewalked me through the steps and since I was moving from another state he always answered my phone calls and answered quickly. He made my life so much easier when i was moving. Mac is honestly awesome, he's always working hard and I never see him just sitting around. He's constantly making the property look clean, there's NEVER any trash outside of the buildings, he works really really hard.

A new complex that is reasonably priced. Management (Randa) is extremely responsive. Highly…read morerecommended this complex. Newer updated throughout. Only a couple of downsides one is the exercise room is only open during normal operating hours and you can not pay for additional covered parking. Other then that and normal community living issues (such as micro managing neighbors) everything is wonderful and is very safe. Definitely don't have to worry about police being at this complex often at all.

I lived at the standard for almost 3 years and it was the best experience I've ever had in an…read moreapartment. It is a resort style apartment which is obvious when you see the outdoor amenities. The pool is huge and wonderfully up-kept, and the outdoor grills, seats, and rooftop area are beautiful. The manager Glenn runs the property very well, he hosts events frequently to get the community together with themed events, and everyone is very friendly there. Maintenance was extremely infrequent for me, but when I needed any, I received it same day and sometimes same hour. Maybe the best part of the standard is its location. One block from the start of old town Scottsdale makes it an easy walk to the many shops, art exhibits, and great food options. I would highly recommend anyone wanting to live in old town to take a look at the standard!!

Best location in the city and the team taking care of it is really nice. The pool is always looking…read moregreat and the landscaping is awesome. There's a lot of pricey new apartments around but they're on a busy street. Just look at other places' reviews compared to this place, it's crazy tbh. Paul is probably the coolest maintenance supervisor I've ever met and Neil is super nice. Glenn at the from is the man and has community events. Ewelina is the leasing agent and she's super approachable. I think I'm getting spoiled here idk if I could ever stand another complex like the others I've lived in

My husband and I moved into San Villante in May of 2020 and we just renewed our lease! We were so…read morelucky to get a place here when they were brand new! This is the BEST apartment complex in Mesa/Gilbert you could possibly find. The apartment itself is gorgeous! Everyone who comes to visit us compliments the beautiful large kitchen and abundant storage space. It definitely is a LUXURY apartment! The complex is beautifully maintained, the amenities are incredible and the staff is extremely responsive and helpful 100% of the time. I love that everything is accessible via the Henri app which makes paying rent, maintenance requests and updates to the community easy to access at all hours of the day. The maintenance team is tremendously helpful as well and fixes any issues the same day or early the next day after submitting via the app. I also feel very safe here as it is gated and there is security at night that patrols . You are able to message them directly via the app as well. There are resident appreciation parties put together by the staff, amazing food trucks scheduled weekly, fun contests and an overall wonderful community dynamic! If you have the opportunity to live here you won't regret it!

Roaches, ants, and lack of communication between office staff, maintenance, and their residents are…read moreour main complaints. Staff needs trained properly and protocols put in place to make sure things are actually getting handled. When you live at an apartment community you know that you will come across problems here and there but having an efficient staff that is able to handle those issues in a timely manner and with good communication is really what's important. This is the worst experience we've ever had nobody ever knows anything or can give you an actual answer. I sent in a work order June 9th for an electrical issue the bedroom light won't stay on longer than a couple minutes at a time they keep closing the work orders without fixing anything or just let them sit weeks at a time. 5 weeks later and it's still not done. (Note on first closed work order was "done." It was not done. Last time was "I went and knocked on the door resident said we already came but maybe it wasn't the resident I don't know I can go back and check") what? lol and then proceeded to never come back again after I told them they actually never came. Whenever you finally get a hold of someone and explain they say they will handle it and then nothing, every single time. Last week I sent in another work order because our cabinets are infested with hundreds of ants I've had to throw away all kinds of food and huge live roaches have started coming out of the drains and bathtubs. I asked for new weather stripping on the door because you can see outside with the door closed there's a huge gap where all the ants are coming in and for it to be sprayed. I asked for it to be taken care of that day or the next at the latest but they didn't send anybody for 5 days, finally they sent someone to spray (still no weather strip) but they once again dropped the ball and didn't give him keys or permission to enter even though I approved entry. When you tell them they're wrong they just ignore you. I called after I found out he didn't spray and told them they need to have him come right back and I've still received no response so once again we're sleeping with roaches but paying over $2500 a month? I'm still unable to buy new groceries until we get the infestation taken care of. They work remote you can't actually go to the office and talk to someone we've been here 6 months and I've never once met anyone it's horribly mismanaged and instead of holding themselves and their co workers accountable and trying to do a better job they just don't do anything at all it's been extremely frustrating. Seems as though all the other real reviews have the same complaints about staff I added them to the pictures as well as my own.

The staff at Atria genuinely care about their residents This is throughout the staff community…read more Some can say that's their job of course it's their "job" but you can tell when it's genuine. In particular our mom was well taken care and her concerns addressed quickly by Marcus and Wendy. They are the best. Thank you for your caring nature.

They have a wonderful Sunday Brunch. We enjoy the friendly staff and are able to have family…read moretogether to eat. Then play cards in the rec room. Would recommend visiting soon. NM

Great community w/awesome neighbors from all over the country and Arizona…read more We do a lot of things together--the latest was a Memorial Day cookout, and before that, a Derby Party. We watch sports events together in the clubhouse on the huge tv screen ( Lot of resident-led classes, so we get to do & learn what we want at no cost--walking, writing, book club, art, music, Bunco, bingo, poker, dominoes, pickleball, & volleyball are some of the great offerings. British tea every other Wednesday is a fun & friendly activity for mostly women, but men are invited too. No raised pinkies there! Weekly "happy hour"potlucks are where neighbors catch up & share what we've done that week & in our travels & lives. Saturday AM coffee is a low-key gathering where newcomers can come & learn about our community and neighbors can catch up. Our maintenance guys Buddy & Marek deserve gold medals--they are quick to help & highly knowledgeable. All the staff here is helpful too (big shout-out to Alyse our activities director who brings us topnotch creative ideas, classes, and activities and dear smart Kate who answers every question --and if she doesn't know the answer immediately, she'll find out!) We've been here six months and are loving it, particularly our wonderful neighbors & friends we've made. We're enjoying everyone! Bless you all!!

Beautiful community. Everyone is wonderful to work with. Apartments are a good size lots of…read moreamenities

They will break Arizona tenant law just to keep some of your money!…read more For 1.5yrs I had no issues with this apartment complex until they started overcharging me for utilities. These were fixed rate utilities in the lease that continued to be overcharged at variable rates month after month. I had to contact them constantly as emails were often ignored, and have them return overpaid money and fix the upcoming bill before I was actually overcharged. This went on for over 7 months, and if I didn't catch it myself, would have paid over $100 in overcharged utilities After move out, they did not provide an itemized list of deductions from my security deposit. I waited 18 business days (14 days is the legal AZ limit), and also 3 unanswered emails just to get a response. They ended up keeping $140 for "painting" a near spotless apartment... They also did not provide proof to this claim and painting cost, as which I have photos of the entire place at move-in and move-out that show it was left in the same condition. I know this charge was a money grab as we received an email a month before moving to expect a number of 'additional fees' at move out. No one had been in our apartment and knew the state it was in, they were just anticipating to charge us for items that weren't true. To be clear, NONE OF THIS IS AGREED UPON IN THE LEASE. If you can avoid this place, do it. The lack of transparency and shady business practices are not worth your time.

I am new to this apartment complex but the amount of responsiveness and care they have shown me…read morealready is amazing. Steven and Erika have been so caring through the application process and helpful. I want to give Steven a big shout out because even when I was locked out of my apartment, he didn't hesitate to climb a ladder to open my apartment for me. I've had crappy apartment management and I also had good ones. This is by far the best already. With the apartment itself, It's a plus when the amenities are everything I'm looking for. The neighborhood is quiet and you'll feel safe, and Downtown Gilbert is only a 5 minute drive.