This morning I met with the real manager of Stonebridge Ranch Apartments. What a difference! Lori…read moreMullen reached out to me and asked for a meeting to discuss my one star review last week after my meeting with a leasing agent. Lori took the time to communicate and listen to me with empathy and compassion. I am grateful for her professional approach and the personal support she provided to me. Stonebridge Ranch is my home sweet home.

I rented from Stonebridge Ranch for three years. During my time there, the maintenance team damaged…read moremy personal property during a broken pipe incident. The Leasing office gave a vendor a key to my apartment one week prior to me vacating the unit without notifying me. This strange man attempted to access my home. When I called the Leasing office to ask about it I was told oops sorry we thought you'd already moved out. Now, I've contacted them no less than 7 times via email to find out why my deposit had not been refunded. By law they have 14 days to refund my deposit and are required by law to give me 48 hours notice before accessing my home. When I have spoken to the Assistant Manager Rosaura she gives me one excuse after another about where my check is. Additionally, the Manager Lori refuses to speak to me. I've rented apartments in three states and this is by far the worst experience I have ever had!

Apparently your ac breaking is not as much of an emergency as they like to make you believe when…read moreyou move mine won't be fixed till Monday this is being posted on a Saturday. but dont worry my pregnant room mate and I are all being kept cool by some scotch tape and card bored along with a portable ac unit that isnt installed incorrectly. When i brought to the attention of the maintenance guy that this wasnt working he said that if i leave it on all night in might be better in the morning

We toured yesterday and I liked so much of what I saw. I wish all first floor units had all hard…read moreflooring as opposed to carpeting, as I am looking for a place suitable to live with children. The lining on the cabinets in the kitchen and bathrooms was also peeling and I got a sense they wouldn't last well, especially with the heat of the summer. I saw gates propped open with rocks in multiple places which isn't the best. Otherwise I liked this small community!

We have been living here for a year and will be staying another year. Staff is friendly,…read moremaintenance guys are very helpful.

Very bipolar about this place. Some things are ok while…read moreothers are just completely unacceptable. For one the front office staff does not take me seriously I believe because I am not old.. but as soon as my father is involved stuff gets done and fast . Apparently when your ac goes out and it's 90 inside they can deem the work order as a non emergency. I called at opening and they let the whole day go by only for me to call them and get hit with I have to wait till after the weekend. The baseboards also are peeling causing ants to enter, this too they deemed was a non emergency even after explaining the trails I've been trying to control. With that being said this isn't the first time this has happened with the air and not the first time this apartment has been unlivable.. mind you I'm paying.. I had to take my pets and sleep somewhere else. All of this still not being a priority is absolutely insane to me. Completely inhumane. The office also encourages people to take pictures/videos of residents outside behavior and send it to the office, they emailed saying you can get credited gift cards.. The back patio walls are short enough to see over when you're close the problem is I've caught the same old man walking his dog in the rocks along my wall and peeping over. I've seen him standing outside my gate staring at my dogs which then started barking at him protecting my home, he left when he saw me move the curtain. Mind you there is absolutely no walk way near my home. The cars park 3 feet from my back wall so he is peeping! The latest time he was recording my home while walking his dog, he let his dog go up to my fence and wait till my dogs reacted to protect the house for his video. As I pulled into my home he was standing in my parking space doing all of this, once he saw me he took off and that's when I finally told him to stop or I'll get police involved because I have cameras too and he is clearly seen stocking and harassing many times. I sent a video of him to the office only for legal purposes because I knew they wouldn't be of help. Convinced favoritism is a thing or they just respect their elders more, I've had my complaints on my dogs barking while I'm out working nights which I've been confronted on and still managed to maintain but when I call to say the neighbor across from me is lifting his weight bar to his chest and dropping it on the concrete over and over at 8am all the sudden well it's day time so most people are awake is what I got told. I said my hours are flipped so I really don't care about that statement because these are my sleeping hours. Again was told it's day time hours even after I was saying the noise is a nuisance. They've mentioned unregistered cars not being allowed to be continuously parked on property yet when I called about a car parking so close that I couldn't access the passenger side, they requested photos and told me they couldn't help me because the car is not registered with the office.. The front do and don't answer their calls but they do dismiss the call I call them with especially if it's not simple for them to fix. The front had me take down my faded red umbrella because it has to be neutral colors outside.. yet my neighbors umbrella is teal blue. Lots of negatives above but the apartment itself is comfortable, living is quiet and the pool is great.

Currently applying for a unit in this community and the customer service has been extremely…read morehelpful, responsive, and pleasant. Dealt with Monica last year when searching and now working with Alex. No doubt the property is well maintained, and more resort style feel.

This place is beautiful, I love my apartment. I just wish I loved the experience that came with it…read more I heard Mark-Taylor is the best in AZ which is why I chose Arista. Let's start from the beginning: I moved in last Tuesday (11/15), when it started to get dark I turned my lights on, about a hour in, the circuit popped. And continued to pop to the point that I just didn't have power anymore. I called the emergency maintenance number that was given to me in my folder, when I got a phone call back it was the number for a different property. Strange that they give you an emergency maintenance number for a different property. I did get maintenance there about 3 hours later, and he is a great guy. I was happy he could fix it. I then tried to turn on my heater, nope, doesn't work. Internet? Nope, not that either. After having light on in the apartment I could start to see how dirty it was. Large amounts of dust bunnies all over the walls, tape all over the blind top, orangish stains all over the top of the tub really just dirty. Next day I call the office, Rachel tells me it will get looked and that I could call cox and then called me to tell me its all fixed. Then, I came home from work to no heat and no internet. But I called cox and they said they could get me internet on Friday. I also emailed my move in form with photos of the cleanliness of my home. I get a response of, we knew about the stains and did what we could to get rid of them, but the cleanliness is surprising, thank you for the photos and I will add them to your file. Still no heat, haven't had any communication from the office about when it will be fixed. Friday, I reach out to speak with the manager Michael. Michael reaches out on Monday and to his surprise he knows nothing about my situation. He is quick to apologize and say he will get it cleaned but he doesn't have cleaners there and he will get the thermostat looked at. I hear nothing Tuesday, I reach out Wednesday (I'm living here for a week now with no heat) to speak to Michael but am told Michael is out of the office but iapartments will be out on the 30th to look at the thermostat but if you would like heat sooner feel free to call them and they give me a number. Called the number, wrong number, thank goodness for google because these people do not give you the right number for anything. Then get a message saying I can come pick up a little heater from the office. Oh and now my apartment will be cleaned on the 30th as well. Amazing how they think it is ok for people to live in a brand new apartment for 2 weeks without heat or having my apartment cleaned (which I cleaned because 2 WEEKS?) But besides all the stuff above it's a great location and beautiful property.

I've lived here 5 years now. In all that time I've seen an astonishing amount of turnover in the…read moreoffice and mngmnt. It's never been as close to as BAD as it is right now with Kyndell and co. (aka the clowns) in charge. This place has gone seriously downhill with them and downhill fast!! They focus on the petty things, instead of things that matter to the residents. The apts are nice. But the property isn't well maintained. Dog poop everywhere! Dog pee all over the stairs and landings of stairwells. Newer tenants loud during quiet hours, dogs constantly barking. They'll tell you the train isn't that bad. lol ya ok. ITS A TRAIN!! Not only can you hear it, YOU CAN FEEL IT! Shakes the entire apt. It's bad. Quiet time til 8 am but they have landscapers mowing every Friday at 630am, sometimes earlier sometimes later. If you face the courtyard, every conversation echos, along with kids screaming and dogs barking but it's amplified. Happens at all hours, so you better be a deep sleeper. Parking is an absolute joke. They send Richard the special maint guy to ask for good reviews after he does his job fixing something. That shows you how desperate they are to fix their google rating. Pawning your helper to solicit good reviews? After doing his job, and poorly at that. Pathetic. You will have your package stolen at some point. Probably other tenants. Way overpriced for the crap you have to deal with. It was tolerable before Kyndell, but now it's time to move on. Save yourself the hassle and look elsewhere. I promise you that. We had our apt tested for mold and it came back positive. They send Richard in with a moisture monitor he doesn't know how to use. Guy says he's never seen mold either! What is he don't making these decisions for such a large company. Everything about this place is now a joke.

Just moved in here and so far my experience has been very positive. I moved cross country and the…read moreleasing office has been so helpful answering all my questions and making the move much less stressful. Specifically, Chanda went above and beyond for me helping me even bring packages into my apartment because they showed up a little early. The amenity spaces have been nice and the neighbors have been pleasant. No noise issues at night even on weekends which is nice. Would certainly recommend!

I was apartment searching and visited Olympus Steelyard and Mariah was awesome in showing multiple…read moreunits, answering all our questions and such a friendly and positive attitude. Thank you Mariah

i lived here for 3 years. Stopped in to get a package that was mis delivered there. All management…read morestill happy to see us! Very happy with our stay and highly recommend this management and the apartments are very nice.

They will break Arizona tenant law just to keep some of your money!…read more For 1.5yrs I had no issues with this apartment complex until they started overcharging me for utilities. These were fixed rate utilities in the lease that continued to be overcharged at variable rates month after month. I had to contact them constantly as emails were often ignored, and have them return overpaid money and fix the upcoming bill before I was actually overcharged. This went on for over 7 months, and if I didn't catch it myself, would have paid over $100 in overcharged utilities After move out, they did not provide an itemized list of deductions from my security deposit. I waited 18 business days (14 days is the legal AZ limit), and also 3 unanswered emails just to get a response. They ended up keeping $140 for "painting" a near spotless apartment... They also did not provide proof to this claim and painting cost, as which I have photos of the entire place at move-in and move-out that show it was left in the same condition. I know this charge was a money grab as we received an email a month before moving to expect a number of 'additional fees' at move out. No one had been in our apartment and knew the state it was in, they were just anticipating to charge us for items that weren't true. To be clear, NONE OF THIS IS AGREED UPON IN THE LEASE. If you can avoid this place, do it. The lack of transparency and shady business practices are not worth your time.

I am new to this apartment complex but the amount of responsiveness and care they have shown me…read morealready is amazing. Steven and Erika have been so caring through the application process and helpful. I want to give Steven a big shout out because even when I was locked out of my apartment, he didn't hesitate to climb a ladder to open my apartment for me. I've had crappy apartment management and I also had good ones. This is by far the best already. With the apartment itself, It's a plus when the amenities are everything I'm looking for. The neighborhood is quiet and you'll feel safe, and Downtown Gilbert is only a 5 minute drive.

We did a tour with Vanessa Saad. It was a great experience. The Model apartment was really nice. We…read moreare looking forward to be moving there in the near future. As soon as we selling our trailer we will be back.

Extremely Disappointed with My Move-In Experience…read more I was excited to move into Stone Oaks Apartments, but my experience has been nothing short of frustrating and disappointing. From day one, the management team has demonstrated a serious lack of organization, communication, and accountability. On move-in day, I was told my keys would be in the unit at 7:30 AM. I arrived early in 113°F heat, only to find no keys and no one available to help. After waiting outside for over an hour and a half, someone finally showed up around 8:45 AM. By that point, it was far too hot to continue moving in. The problems didn't stop there. I was asked to come in on a Friday afternoon on short notice to sign documents, only to be told that the printer was out of paper and to return on Monday. My assigned parking spot was taken the next day, and I couldn't get the car towed because I never received a tow card. It took all day and multiple phone calls to finally get it resolved. When I tried to clean and settle in, the apartment smelled like smoke and was 90°F inside. The A/C had not been switched to occupied. On top of that, despite confirming in advance that the previous tenant's Cox account would be deactivated, it wasn't, so I couldn't set up internet and had to miss work. To top it all off, after all these issues were supposedly acknowledged by staff, I was still charged a carpet repair fee for damage caused by a previous tenant and their pet. Management confirmed this verbally, but still withheld the cost from my deposit. I've since involved legal counsel to recover this unfair charge. While one staff member (Drew) was apologetic and tried to help, the overall lack of preparedness and follow-through has caused significant financial loss and stress. Based on my experience, I would not recommend Stone Oaks Apartments to anyone. New residents deserve better.