We had Echo Plumbing & Rooter handle a plumbing retrofit/improvement project at our commercial…read moreproperty in Concord to address a floor drain issue. Juan and his team were highly responsive, professional, and fair with their pricing. They solved the issue quickly and were great about following up to make sure everything was taken care of properly. What really stood out was their ability to come up with a cost-effective solution. Instead of recommending a major tear-out and replacement of the existing drain trap in the slab floor, Juan suggested a retrofit component that solved the problem without the need for extensive demolition. This saved us a significant amount of money and disruption to the property. We really appreciated that they took the time to find the right solution rather than simply recommending the most expensive option. Their communication, responsiveness, and professionalism throughout the project were excellent. We'll definitely be using Juan and his team again for any future plumbing repairs or work needed at the property. I would absolutely recommend them to anyone in the Concord area for high quality plumbing services.

I can't say enough good things about Echo Plumbing. I'd had issues with my main sewer lateral line…read morefor over a decade and knew it was only a matter of time before it failed, so I decided to bite the bullet and get quotes on the cost of replacement. Sahy was the tech who came out to run a camera down the line (viewed several cracks and root intrusions in our 1940's clay pipe). He explained what was happening and what the process would be to repair it in a friendly, informative and non pretentious way. Echo's quote came back well below the competing companies I'd called, so I decided to move forward with them. After completing the permit process (about 3 weeks after signing the initial contract), the office staff contacted me to schedule the work. The crew showed up promptly at the agreed upon time, re-explained the work that would be completed, and were finished by mid afternoon. Both the crew and office staff were extremely polite and professional throughout the entirety of the process. Also, added bonus to Echo for giving our family a slight discount on labor costs when I mentioned my wife is a teacher!!! I would definitely use Echo again for any/all of my plumbing needs!

I decided to go with a 220 line for my EV charger. Gary did the walk through and told me about my…read morechoices. Today, the electrician, Jeff, showed up promptly and worked diligently. He was friendly and polite, but the best part was the result... my electrical box looked like a work of art, each wire in the box was meticulously arranged and labeled. The resulting outlet was installed cleanly. Safe and careful work - I couldn't ask for more. Even the inspector was impressed. He said, "You make my job easy." Nice.

I called them early in the morning, and they took lots of notes, stating they would call me back…read morefor a visit that same afternoon. They never called me back. I called again to double-check, and a different person took my call and said she would not be able to locate my info and I would have to start again from scratch. I was disappointed. An acquaintance had recommended me the company; however, how can I trust their work if I can't trust their word? Shame. I really wanted to give them my service. I thanked the second attendant and discontinued the call. I felt invisible in my customer's needs.

Same-day response, 09:30 AM actually, to our clogged waste line. They snaked it and got us flowing…read moreagain fast. Very reasonably priced. Nice guys too. This was the second time that we've used them. (We have a drain line trouble spot.) Will use again.

Months after Hugo took care of my hot water heater I was having fun with a Sawz-all on some…read moresprinkler pipes while digging a hole for a tree....hit the sprinkler main, a fountain sprang forth and I thought I made an expensive mistake.... Hugo promptly called me back and told me how to fix it, it's simple.....just an example of how customer-service minded he is

After some failed attempts to get someone to come out, I finally reached out to Jason and he…read moreresponded within hour. He then was available the next day. He communicated when he would arrive; arriving on time. He listened and quickly fixed the issues. I highly recommend Jason and All Phase.

It was a pleasure to have Jason come do some electrical work for me (ballast replacement). Clearly…read moreknowledgable, efficient and easy to communicate with. He charges a fair price for his services and doesn't dilly-dally. I will definitely reach out to him again for any future electrical needs I have and wouldn't hesitate to recommend him to my friends.

Phast Rooter & Plumbing did a great job installing our two Toto bidets. The team was professional,…read morecareful, and made sure everything was installed correctly. Both units look great and work perfectly. We're very happy with the service and would gladly recommend them!

Jimmy is someone you need to hire when you have a plumbing emergency!…read moreOur drain was clogged in the middle of the night, I reached out to Jimmy, Jimmy was very knowledgeable and his professionalism helped calm my nerves. Jimmy provided an estimate. This is critical because it shows transparency! Jimmy arrived at 9am the next day (less than 12 hours since I reached out), he was very patient and answered all of my questions. He fixed our drain and gave us suggestions. The pricing was also very reasonable. After the repair, Jimmy helped clean up the area. He definitely takes pride in his work! Phast, professional, kind. I absolutely recommend this business. ^^

Came out to replace a leaking shower mixing valve/cartridge... They worked very fast and gave me a…read morequote on another plubming item that I have been putting off. Courteous and on time (early really) Will be using them again

Edwin and Jose provided top quality plumbing services. They installed a seismic house gas shut off…read morevalve and Grohe shower valve. The new shower valve cartridge that I purchased happened to be faulty during the installation. I really appreciated that they waited for me to go get another valve cartridge at the plumbing store so they could finish the shower installation that day. Their prices were the best of four quotes that I got from other plumbers, and I would highly recommend them if you have any plumbing needs. I will definitely call them for all my future plumbing issues.

John the owner and Avery the tech were great. They took the time to actually diagnose the issue…read morerather than sell a replacement immediately. I had a 9 year Rheem. John on the phone walked assisted his tech to make sure he was trouble shooting. I immediately knew by his Questions he had experience. I went with the repair. Out of warranty does produce an argument to replace versus repair. I went with repair and felt xomf

Stay away from Nak for plumbing. This business does heartless pricing estimates!!!…read moreI had a broken cartridge in the shower the handle fell off. They came and tried convincing me over the phone that I needed to break the back wall behind the shower for $2,100. I said that was way too expensive and I called another company and the plumber came fixed it for $280 plus a new handle $50. ( no wall breaking ). Wow! I am shocked! New home owners. I know it is little bit of work but please do estimates 3 is a good number. The difference is $2,000. Run before you run out of money guys and get ripped off!!!!!! Reply to your reply Nak: Your worker at my house told me over the phone $551 for the cartridge change and $2,100 for to break the wall to chance the valve. Then 4 days later you sent me the new written estimate with lower pricing $336 cartridge change and $1,666 price for breaking the wall to change the valve maybe after seeing that I left another unhappy review to your other friends company Beastbay plumbing who quoted me $759 for cartridge and $2,297 to open the wall to change the valve. If your guy would quoted me $336 when he was at the house I would've happily went with you as it is a great price. I remember how rude that young man was over the phone with me. I remember you were a nice lady when you reschedule the appointment for the next morning because it was a big traffic at the night before and you plumber couldn't make it that evening It is the Right company!

Service: New toilet Installation…read more Marc was a kind person and professional. I think he did a fabulous job on the install. My review is more so regarding the overall experience of 2 different scenarios with the company. Me and my family have been a client for years. Service Pros was my go to company of choice and I had an excellent experience with Juan. However, my experience after was not one I would like to experience again. 1) The plumber that came prior to March on 10/14 asked if I was the homeowner (I would think after being a client for many years, this was not a question. 2) I was quoted a "what I feel like" was a very high price for install of a new toilet and replacement (faucet) in my upstairs bathroom. First quote was 1,700 and then he later said the job could be done for 1189.00. I declined to go with replacement of the faucet and said I would just get a new toilet myself for install. 3) I called to ask for a quote to install my new toilet and was told it would be 689.00 4) When Marc arrived (very kind and professional), he had a new toilet with him which leads me to believe that the 689 was inclusive of the new toilet he brought with him. 5) When I asked if the cost to install the toilet I purchased from Lowes would still be 689.00 he said yes. 6) I called the office to ask and stated the price should not be the same as it clearly included a new toilet that I did not purchase. I purchased my own from Lowes. 7) The lady said she would have the plumber call the supervisor to ask what was the cost just for labor. 8) After the work was done, I asked what was the cost for labor and I was told since I had a premium toilet the install would be $589 for installation. :-( Only 100 bucks off the initial costs which tells me that the toilet bought by service pros was only 100 or less than or they were making up numbers. I still never got the cost for just labor. I recently retired from Corp America after 26 years and do not have the funds to waste or to be overcharged, especially being I have been a customer for years. I will no longer be a customer of Service Pros. My suggestions is, if you do use them - ask for Juan!

Service Pro came to our home today due to a clogged main line. When I spoke with the office I was…read moretold that the estimate would be free. When the service person arrived he said the charge was $431. He said he couldn't give a quote without running a camera down and couldn't with a backed up drain and yet the office knew that the drain was backed up. Really disappointed in the deception of that scheduling quote.