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    El Tapatio

    5.0 (2 reviews)

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    3 years ago

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    Ace Hardware

    Ace Hardware

    2.8
    (11 reviews)
    1.2 mi
    $$

    I had a very disappointing experience at this Ace Hardware location. I drove over 30 minutes to…read morereturn several unopened tools that I had ordered through DoorDash. I brought both the original store receipt and the DoorDash receipt, and the original receipt clearly stated--in large print--that the items could be returned to any Ace Hardware location. The employees at the register, who looked like two teenage boys told me they didn't know how to process the return and simply said they couldn't help me. They made no apparent effort to ask a manager, look up the procedure, or find a solution. Instead, I was sent away without any assistance. I ultimately had to call Ace Hardware's corporate customer service and file a formal complaint to receive my refund. I understand that not every employee will know how to process every type of transaction, but good customer service means making an effort to help the customer or finding someone who can. Unfortunately, that didn't happen here. What should have been a simple return turned into a frustrating ordeal that wasted over an hour of my time.

    Received a coupon in the mail for $10 off any item for $10 priced. Purchase the item online. The…read moreitem was too small had to be returned. They did not honor my $10 off coupon since I wasn't able to use the item told me I had to purchase the item online, however it couldn't be any item that I wanted or needed. False advertising.

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    But and bolt aisle
    But and bolt aisle
    Store sign on Lake St
    Store sign on Lake St
    We carry trains

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    We carry trains
    Lowe's Home Improvement

    Lowe's Home Improvement

    2.5
    (126 reviews)
    5.3 mi
    $$

    I haven't been in this store in some time, however, I bought a Greenworks lawnmower set less than a…read moreweek ago and of course it goes on sale today and they wouldn't price match. Okay, so I called and offered to return and rebuy in store to save $50 with the receipt and UPC and I was told I would need to physically lug the 80 or so pound box into the store to do so. Next time I will and I'll re order online to reduce their profits but I wasn't feeling it today.

    Lowes delivered the wrong order to my house and dropped 10 bags of dirt on my lawn. First…read moreBollingbrook insisted they did not deliver, although the sticker said Bollingbrook and they told me Naperville delivered. After 30 minutes of multiple calls to both places, I was told Bollingbrook was incorrect and they did indeed deliver the wrong order with the wrong name. I was then told someone would come out to take the 10 bags of dirt off my grass and replace with my order. I am now being told 24 hours later (my grass is probably dead) that no, they won't replace my order because only a manager can do that, alll lowes can do is pick up the wrong order and refund me leaving me without my order and no way to get it (I have a bad back) and dead grass as I have no one to move the order until whenever they decide to show up, even though they promised me yesterday they would corrrect every thing by the end of the day. DON"T EVER USE LOWE"S DELIVERY! NO ACCOUNTABILITY AND NO WAY TO FIX A MISTAKE!

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    Lowe's Home Improvement
    Lowe's Home Improvement
    Lowe's Home Improvement

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    The Home Depot

    The Home Depot

    2.5
    (99 reviews)
    5.2 mi
    $$

    Purchased engineered hardwood flooring for installation. installers showed up on time. Before…read morethey looked at the subfloor, they said may need to sand it. Okay, maybe an extra $200. They removed the old carpet and found out from the office it would be $588 more. Well now I'm stuck with no floor. That much extra cost for an extra hour of work? Called the Home Depot complaint line twice and was told I have to deal with the store. Called me back once with voicemail. Called them back and was told they would check. Been over a week with no contact. Probably won't by any flooring products from them again.

    Purchased 7 boxes of vinyl planks the arrival dates they told me were off by a week. The molding…read morepieces shipped a week after those. I called them to verify they were there at the store when I went to pick them up only five boxes were there. I went home called them a couple days later when they said the other box would ship, they said those boxes were there. I went there to pick them up and those boxes were not there. I had to go back a third time to finally get the boxes when I got there, they had no idea where the packages were and It took an hour for them to find them. They only use one installer for the floor. I had booked the installer they use and had to reschedule the installer for another date. I booked an appointment and on the morning of the appointment the flooring company they contract with canceled. So you're telling me they only have two guys for all of Home Depot to do flooring installs? Plus they couldn't reschedule me for the same day. The entire experience is horrible. Home Depot may offer some deals here and there and products here and there, but their service and their follow-through and customer service is horrendous. The GS flooring company I would not recommend but that's the only flooring company Home Depot uses. So unfortunately now you're stuck they've got your money and you have no recourse at this point. Customer Service has gone down the hill. No one cares about their jobs anymore. They fleece the American public in general. The American people get screwed over by corporations. Then they respond apologizing yada yada yada put some link below for you to fill out a Webform and you can't even click on it to enter any information. It's all a bunch of BS.

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    The Home Depot
    The Home Depot
    The Home Depot

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    El Tapatio - hardware - Updated August 2026

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