I usually get very good service at this Lowe's, but yesterday an associate named Pablo found a really obscure little gasket for me. I was pretty sure it was a lost cause, but he tracked it down. An hour later I had a working sink disposal. 10/10 would recommend, and thanks, Pablo! read more

Disappointing Installation Experience - Incomplete Service, Poor Communication, and Lack of Professionalism I recently ordered a washer, dryer, and refrigerator from Lowe's and paid for installation of all three. Unfortunately, this experience was frustrating from the start and only got worse as it went on. After placing my order, I realized I had accidentally submitted two orders and was charged twice for delivery. I called Lowe's right away to have it corrected, but the person who answered the phone said they were just filling in and that someone would call me back. No one ever did. On the day of delivery, I received a text saying the crew would arrive at 8:15 AM, so I got up early and emptied out my refrigerator in preparation. However, the team didn't arrive until 10:00 or 11:00 AM, with no update or courtesy call to inform me of the delay. When the installer arrived, he checked the space for the refrigerator but did not check the laundry area at all. I had to ask him directly to verify whether the stackable washer/dryer unit would fit, and only then did he look and say it wouldn't. He then informed me I had ordered an electric unit instead of gas--a common mistake--but he appeared visibly annoyed while explaining it. Because my setup couldn't accommodate electric, I refused delivery of the washer and dryer. As for the refrigerator, I had paid $50 for haul-away service and had already removed all the shelves and drawers to make the process easier. Despite that, the installer was irritated when I reminded him to take them, left fingerprints all over my front door, failed to remove the protective tape from the new refrigerator, and offered no guidance on reinstalling the shelving, leaving one shelf loose inside. Overall, the service felt rushed, disorganized, and unprofessional--from the double charge and lack of callback to the careless attitude of the installer. For the amount I paid, I expected far better treatment and attention to detail. I hope Lowe's seriously reviews how its installation services and customer support are being handled. read more

We had a John Deere mower belt sealed in its orignal packaging with recept a few days out of the 90 day return window. I wanted an exchange for the proper size not cash not store credit. The smirked and told me I was stuck with it. Never again. Just go to Home Depot. read more

Lynn in millwork was wonderful helping us with our shiplap and staining project. He truly cared about getting us what we needed. Thanks Lynn! read more

Quentin S was so polite and friendly at checkout. I found everything I needed and it was refreshing to checkout w a person with a great attitude. read more

More than a great hardware store! Yesterday we had our sons 5th birthday party here. This new Build a Party program was absolutely amazing. From start to finish, everyone from Lowe's who worked on this party was so kind, patient and understanding. The team made the entire process stress free for us. They provided a great time and environment for every child and parent that we had invited to the party. They had an amazing party area set up where the kids were able build a race car kit with the direction of the party captain. There was also an area for kids to play bag toss, Jenga, and with other toys. After pizza and cake the kids were able to play with their new race cars and toys in the party area until the party ended. I would really recommend Lowe's birthday parties for anyone looking for a fun and unique option for a memorable day. We can't thank everyone at Lowe's enough. I'm pretty sure we will be setting up another party here in the future! read more

Lowe's Home Improvement - Party/craft area - Hardware Stores Near Me - Naperville, Illinois

I am constantly amazed and appreciative of the service given by Lowe's and especially this Naperville store. Case in point, today Ronald from appliances went out of his way to help me resolve a warranty issue with LG. he was kind, empathetic and extremely helpful....THANK YOU!,,,, read more

Retail 101... answer the phone. 8 days trying to reach the customer service desk with questions about my lawnmower order. 6 unanswered calls and 2 that I selected in other departments answer and when I asked to be transferred to customer service, they hung up. Cool, I canceled the mower from Lowe's and now Amazon will deliver it to my door for the same price. read more

There is a greeter as you enter where you can find what you want by asking right when you enter. The selection is quite extensive with different price points. I will definitely return when I am in the market for a new product. read more

Awful experience. Was happy to purchase a washer and drier from them. Great delivery and installation option. Everything went downhill when they came to deliver. They would not uninstall my machine as they said there was corrosion on the pipe. Advised them this was never mentioned to us at the store. I called the store asking for a full refund. Well you have to call another number for that. When I called, they stated they won't even install had we uninstalled due to corroded pipe. Suffice it to say I won't even purchase a nail from lowes read more

DO NOT BUY LG PRODUCTS! We purchased an LG refrigerator 5 years ago and it's already stopped working due to a bad compressor. Most places won't even repair LG they are such throw away junk. This is the second LG we have had that did not last past the five year mark. Terrible product sold by Lowe's. Not worth the money, and Lowe's does not stand behind crappy products. Avoid LG at all costs! read more

#loweshomeimprovement bait and switched me!!! I bought (4) 6-pack of 8.7 planters and (3) 4-pack 6.7 planters. I checked the quantity in the descriptions and screenshot both items. They changed their website after I made the purchase because of their error and I am told the only option is return and they will give me a gift card for my inconvenience. They said I technically only paid for one pot so they will not honor it, but per their website I paid for what was advertised . I declined the extra gift card. I just want what I ordered please! On short you can NOT trust #lowes online store! Returning the entire order. It's not customer service fault but there should be a higher up to be able to see what happened and honor what was advertised. I know my measly $150 order is not important to a large company like this but I will make sure that my remodeling company doesn't use them either. read more

We purchased our fence from Lowe's in late October. Premier was the contactor chosen to install the fence. Materials were delivered in December. They sat in our driveway all winter until March when Premier came to install the fence. However, the gate was not ordered by Lowe's and was not delivered so could not be installed. Gate was ordered but it was the wrong gate. It is now almost June and still we have no gate despite many calls. read more

DON'T WASTE YOUR TIME AND MONEY ! Go to ABT APPLIANCES HERE'S WHY 1/6/2019 11:00am and still no confirmation call for today's appointment to finish stove range install. VERY UNPROFESSIONAL 1/6/2019 Installer just called and said he is to minutes out so much for getting the confirmation call with my timeframe, at least he's going to show... Hopefully 1/6/2019 Installer said "we are not supposed to level it's not part of the installation" I also have a video on how wobbly it is but Facebook and Yelp won't let me post it 1/8/2019 I'm just left with an improperly installed stove that could flip over Management has completely dropped the ball on this one and can believe they would put a customer children at risk ! 2/3/2019 After weeks of leaving messages about the stove, I wonder how a company can charge you for an installer but then say he is not qualified to install a stove. ABSOLUTELY RIDICULOUS ! Hopefully someone from corporate will see this and get a hold of me read more

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Spent an entire day waiting for the delivery of my washing machine and no one shows up. I called an hour after the delivery time and the lady said the truck was on his way. An hour later, I called again to see where they were and the lady said they cancelled it and the soonest arrival time was in 3 days. Do not trust Lowe's! Horrible customer service and no accountability for their wrong doings. Zero stars. read more

Worst customer service. Once you order a product for installation, lowes will cancel,lie about date til you hire a lawyer.

My sister decided to trust her kitchen redesign cabinets to Lowe's (Schuler cabinet brand). Bad call. My sister has been abandoned by Lowe's and Schuler cabinetry (she ordered these "custom" Cabinets through Lowes). Her construction started in January. Some basic numbers are that they have had to order 4 sets of panels, 3 different vent hoods, and 3 sets of cabinets. Each with an added 4-6wk delay. They received items in the wrong color, items they didn't need, and numerous other damaged items that were small. They all came from Schuler Cabinetry. No. One. Is helping at Lowe's OR Schuler. Jessica Stratton (designer) has been in constant contact with Schuler and Lowes, and it appears they do not care to help this nightmare situation. read more

Best customer service in town. Friendly staff. Excellent selection. Terrific prices.

Happy to stop by this Lowe's whenever I need something around the house. It is in a great location, next to some of the other stores that I frequent. I've never had any trouble finding whatever I need. Helpers are usually around the corner if I'm in a tight spot and can't find some hung right away. Check out their sales racks that they have randomly throughout the store. Always a neat find for a tool that I will (probably!) need in the future. read more

Lowe's Home Improvement - Hardware Stores Near Me - Naperville, Illinois

Lowe's Home Improvement does accurately what a hardware store must do! At first, I am a huge critic of the positive reviews viewed on yelp, but so far, local home depot has done a marvelous job that precedes their reputation. Entering the store is not too crowded and clean at the same time. I have never been to a hardware store before that is more organized than home depot. They take care of everything from purchasing to the delivery of the materials in an exact time scheduled. You don't need to look for other stores with the same items at the lowest price because home depot got you covered. I always receive great offers and deals in this store. They have a lower price for raw materials like lumbers, play woods, burnished blocks, sand, gravel, cement, etc. My overall impression of the store, they provide quality products at such a low price. There may be an issue with their customer service, but they did what my expectation was, and I will get back to purchase some more items for future projects in this store. read more

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Don't purchase an appliance from Lowes. I purchased a dryer that stopped working after only two weeks. I went back to the store so they would give a replacement and was told that since I didn't purchase it with a Lowes credit card they don't honor a 30 day warranty. They are incredibly rude and don't care about their customers. I will never spend another dime at any of their stores read more

We shopped Lowes home appliance department during a sale. Customer service is non-existent there. Associates were nowhere to be found on our first early evening visit and we were abandoned by another associate on a visit the next day. Our questions and concerns were dismissed outright and any product knowledge not already on the appliance tag was not on display. Yes the sale prices were attractive but we've never had to work so hard to get someone to sell us anything! We won't trouble Lowes for any future purchases. read more

I wanted to buy a Razor electric dirt bike for my grandson. The bikes are available online, but need to be assembled. I contacted Lowe's and spoke with Jasmine. The level of customer service from Jasmine and her team was exceptional. She ordered the bike and kept in contact to let me know when it arrived at the store and when assembly was completed. She even arranged to have the bike kept in the customer service department until I was ready to pick it up so it would not get scratched. Jasmine and her team were amazing! If you are looking for a bike, I highly recommend Lowe's. read more

Horrible customer service -- We ordered a patio dining set and the table came with a huge crack and some scratches. Spent 6 days going back and forth with Lowe's general Customer Service (waiting hours, no call-backs) to get it picked up for an exchange. This morning Naperville store customer service claimed there were no scratches or cracks, that it was just part of the design. We took multiple pictures before returning (thank goodness) so we could dispute their claims the table was fine. In the end Naperville customer service told us they could not process an exchange, only a return, and we would have to re-order it ourselves, even though this was not what we were promised (exchange and ship high priority). Would not recommend. read more

Not sure why all of the negative reviews? I had a pickup and I was in and out within 5 minutes on a Saturday afternoon! The staff was friendly and everyone was practicing covid protocol. This isnt my home store but ill stop by in the future if possible. read more

The Naperville location has struggled to manage any sort of customer service since the pandemic. I understand and can appreciate the stressful times but hours of calling and no answer on orders, waiting for store pickup for an hr with only one car in front of you (who was waiting as well), poor attitudes at checkout, delayed product that you've already waited weeks for. Just one thing after another, I'll take my business elsewhere. read more

Lowe's Home Improvement - My new mower came out with a significantly damaged box & unsealed after an hour of waiting for someone to answer the pickup line. - Hardware Stores Near Me - Naperville, Illinois

Regarding Kitchen Design: YILDIZ (Kitchen Designer): I highly recommend Yildiz with your kitchen design. She is knowledgeable and has good customer service. Her design ideas worked well with us. She is patient and helpful. She will often call you on her days off to help you with your project. She can price match with Home Depot and will do her best to get you the deal you need to build your dream kitchen. KRAFTMAID Cabinets: Our Kraftmaid cabinets looks great from the outside, but some minor issues with their quality. WASTE BASKET CABINET: It was delivered having the front door skewed. ISLAND CABINET: Parts of the island kick-board had the tips of the nails sticking out which are barely seen, but can scratch if anyone happens to rub their foot onto them. PANTRY: One of the pantry pull out drawers rails was kept detaching from the side of the cabinet. We had to glue the railing into the pantry door. CABINET DELIVERY: Wastebasket cabinet delayed 2 weeks. Received one broken island panel...replacement 2 weeks. CUSTOMER SERVICE: There was a moment when the customer service was terrible. Yildiz was on vacation and needed to work with customer service to make a payment...see history below. 5/13/19: I'm trying to pay for cabinet panels we ordered with Yildiz and she instructed me to call customer service to place the order. I've been transferred 6 times and placed on hold for 15 mins. The CUSTOMER SERVICE I experienced that day was terrible. 5/16/19: I called 4 times, one every hour, trying to reach the Store Manager, but did not get a return call. We order a full kitchen cabinet replacement and there was a mix up on the cabinet delivery. We received most of the cabinets on Friday (as scheduled), but one base cabinet was placed on a separate order which was scheduled for a 5/17/19 delivery date. I have no idea how one base cabinet is separated from the entire order. The kitchen renovation was base around the FULL delivery of these Kraftmaid cabinets. We have a scheduled counter-top measurement tomorrow which may require to have this piece installed. Also, I now have to pay extra for the installer to come in when the base cabinet arrives. I was very happy with Lowe's until this issue. I am most upset that I did not receive a call back after many attempts to reach the Store Manager. I will try calling again tomorrow morning to see how they will resolve this issue. I'm not sure if the manager even got the message. Eventually, Abby at Kitchen and Bath helped me out while Yildiz was on vacation and was able to address the issue stated above. I was extremely frustrated that I had to wait and make several call attempts and had to wait a few days until Abby called me. 5/29/19: Kitchen is finally installed, but waiting for a couple of end panels for the wall cabinets. I will add that Yildiz did a great job helping with the design. Design Help (Yildiz) gets a 5 out of 5. Lowes Customer Service gets a 3 out of 5. Kraftmaid gets a 4 out of 5. Outcome: I highly recommend Lowes (Yildiz) for your Kitchen Design, but double and tripple check that all orders have been scheduled for delivery on the same day. FYI...there may be some items that may be delivered broken...keep that in mind...it happens and it happened to us. read more

There's no one to help if you need it. You can walk all over and not find anyone. I just wanted a few panels of glass cut. I had to check in with an associate by the register, and they requested help over telecom there times, but waited for half an hour for someone to come. Not sure why I would return when customers are treated so poorly. read more

Lowes used to be our go to store. We purchased carpet and have had an issue with some damage done during installation. I have spoken to the store associate, a store manager, Lowes Cares, and several people at Lowes Installation Services and not once have I gotten a promised return call. This is not the way it used to be! Lowes will no longer be a store we consider when looking to make a purchase. read more

This is how it's supposed to work. Refreshing. I went in to buy a snowblower. The display was well done. All were marked with pricing and features. Jake was right there to answer questions. I asked if they would price match Menard's 11% rebate. They did! He took some basic info and created the invoice. He rolled it out and 2 people loaded it into my van. Spending money should be easy and it was. read more

I had the best experience at this store and it's entirely due to Al Nichols in the flooring department who was incredibly helpful, kind and knowledgeable. My sister and I went in to look at a few departments as we're both working on our homes. I really wasn't sure what I should be looking for in buying carpeting. Al gave us so much useful information. Mind you, I have been to several other stores looking at carpeting and this was the most useful and informative place for me. When my sister asked about engineered wood and laminates, Al gave us still more useful information. Incredibly helpful. I don't even live in the area but I am tempted to use this Lowe's store rather than the one closest to me. read more

What a horrible store to deal with. We ordered custom blinds and one was broken when it arrived. The Lowes installer notified them for an expedited replacement and so the nightmare begins. It took them over a week to put that order in because the woman in that department told me she was busy and does things when she has time and if I didn't like it file a complaint. The assistant store manger was no help either and just brushed the incident aside. I will never order or shop in this store again. They truly do not care about their customers or try at all to resolve issues that arise. read more

I shopped at your Lowes on 1440 South Rt 59 Naperville and was assisted by Rich and Vince. I was pleasantly suprised with your two employee's that were representing the best a company has to offer a shopper. I needed a few boxes of ceiling tile that weigh fifty pounds and were high stacked at the back of the store. Rick and Vince unloaded the stack and loaded the boxes on my cart. There are three hardware stores within three miles of my location they are Menard's, Home Depot and Lowe's. I will always pick Lowe's as my store of choice with employees like Rick and Vince there to help you! read more

I don't own my home, so I'm not required to do a lot of maintenance stuff, and I don't have a general hard-on for hardware, so I don't spend a lot of time at stores like this. But, I recently acquired a cool piece of furniture that needs some TLC. I'm eager to take on this task, but know very little of the skills/tools required. After some hunting on Pinterest and chats with more savvy friends I had a sense about what I would need, but still was aware that some hand-holding would be necessary. The project requires removing the finish on an old, beat-up piece of wooden furniture (as well as the judicious removal of some hard-to-access handles), then restaining and sealing. I wasn't sure whether to sand or strip the surface, then what kind of stain to use, then how to seal the surface. Enter Roberto in the Paint department. He advised me on all the products, as well as the different versions for what results I might want (satin vs. semi-gloss etc.), and the steps of staining and sealing. I also needed something to lift the piece off the ground to stain, and the small plastic points in the painting department looked pretty perilous for my big object, so I headed to lumber where they cut a big board into blocks for me: serviceable to keep it off the cement floor! The only remaining issue was the removal of the handle, which is going to be hard; the fellow I asked had a few suggestions but when I questioned their practicality seemed a little angry (I'm basically concerned that I don't ruin anything about the piece, so pardon me). I'm trying one of his suggestions, but am going to be very careful...and if it doesn't work, I invested in a rather $$ tool for naught.... Overall, I think the service was good, especially the paint area, and I wasn't made to feel stupid (as has happened at Home Depot before). So the next time you feel like channeling your inner Ron Swanson, look to Lowes. read more

I'm not going to write an in-depth review of a hardware store. That would make zero sense. I'm writing this review to give props to an employee. I didn't catch his name but the guy working in the blinds section yesterday afternoon provided excellent customer service. Lowe's was running a sale on blinds, which never go on sale. So this guy was inundated with customers, including one customer who had 27 blinds to be cut. Anyways, this Lowe's employee greeted each customer with a smile and courteous service, while getting the job done the right way. If it helps Lowe's mgmt, he was wearing a New Orleans Saints shirt under his Lowe's vest. This guy deserves a raise! Cheers. read more

I have lived all over the country and can easily access what I need at a new store. I spent 20 mins looking for a blanket to cover my antique I just purchased. However, the folks working here are super helpful(had I asked earlier I wouldn't have gotten so frustrated). read more

I ordered a piece that they said would be delivered to the store on Wed. According to the tracking it got there on the previous Sunday! The store never found it. I talked with customer service and they put me on hold for 75 minutes when I hung up and called them back. Customer Service did not help at all and were just rude when they told me that the people in charge of that just went home (leaving me on hold). I won't go back to the Hwy 59 store again and will use Ace Hardware whenever possible and then it's Menards or Home Depot. Awful service. They just don't care. read more

Special order desk is poorly staffed and inefficient. It took getting a manager involved to find my order aand then correct it as they had ordered the wrong parts. read more

Kind of pathetic... so I go in at 6 p.m. on a weekday to look for an item. There is nobody in the whole department. There's nobody within two departments over. After looking at being frustrated because there's nobody to help despite my efforts and looking for somebody I decided to leave. On my way out the door I turned to a clerk on my way out the door after her saying have a great day. I told her what had happened that I looked all over half of the store to find someone to help me with $1,000 + purchase and there was nobody. And all she could say was "Ohh okay" & "hmm ooh okay". In all honesty if Lowes one in my business these employees would have said let me call someone for you but they couldn't even do that. I guess this explains why there's not too many Lowes in the Chicagoland area. read more

My wife and I ordered Pella windows from Lowe's mid last year 2021 and the work still has not been completed in March 2022. given Covid, we were expecting a wait, but the issue has been with the installers. we've been the one's who have had to talk to Lowes corporate team, local installers and the Naperville store and no one has taken responsibility for getting this window installed. Already we've talked to over two dozen corporate folks plus two install companies. we've kept all paperwork trail of communication (both phone, email and text) just in case. lowes right hand doesn't know what the left hand is doing and communication has seriously broken down at this organization. Jim 630.885.1562 read more