I don't know how this place can only have a 4.0 when it well exceeds a 5 and then some!!!!!…read more The food- absolutely delish and not overly done with flavors that literally burst with flavor and freshness! The shishito peppers were so sweet and tangy in the bacon jelly and cheese and oozed with goodness! The steak and chicken were such a great combo to share between my husband and I with both being such different profiles of taste and actually complimented one another. The steak itself was absolutely perfect and the bread under soaked up all those juices so you didn't have to lick the plate after (great ingenuity when dining out :)) The desserts were fantastic but the star of the show was def the raspberry blondie. It was everything I imagined and more. The perfect sweet and tart mixed in a bowl with spoons ... thank you for not plating this - I felt like I was at home about to sit on the couch and indulge in something I created. Perfect experience, perfect presentation and to top it off their restaurant is surrounded by their farm. Tomatoes, jalapeños, peaches, peppers, micro greens, greens, herbs..... with everything going on today in this world and every thing being recalled this is a place I can stand behind doing it the right way! Service the phenomenal, food was perfection and atmosphere was next to none.... Thank you so much for such an amazing dinner out!

The service was a little slow but our server was very polite l…read more Whiskey sour was sort of flavorless. The beet salad was also disappointing. I expected more flavor but the texture was good. The baked goat cheese was excellent! As was the old fashioned. This place just has great whiskey. Their summer wind cocktail is good too. The ambiance is fabulous. This place puts a lot of thought into their menu, ingredients, etc.

I just called Ace to confirm that they repair snow blowers and I was told that they do not!!! They…read moreshouldn't say they do, when they don't!!! Glad I called, going there would have been a wasted trip.

Purchased a snow blower, when I brought it home noticed the funnel was cracked. Contacted the store…read moreimmediately spoke to one of the managers. He was great and said no problem they would swap it out and to continue to use it, plus the entire store knew it was broken, they shouldn't have sold it he said. When I contacted the store to follow a different manager said that was not the store policy and they would not exchange it even though that is what the previous manager promised he would do, not honor what was said! Additionally this manager was dismissive, and rude. I will never shop there again, terrible customer service. Find another hardware store and run far away from this one.. Their management is atrocious.

I had a great experience at this Menards. I arrived around 9:55 PM, just a few minutes before…read moreclosing, but the employees were still extremely friendly, patient, and helpful. They provided excellent service and helped me find everything I needed without making me feel rushed. The store also has a great selection of products with plenty of options to choose from, and the prices offer very good value compared to other stores. I was able to find exactly what I needed at a reasonable price. Great service, excellent selection, good value, and a very professional and welcoming staff. I really appreciate their help, especially so close to closing time. I'll definitely be coming back to this location

Yesterday Saturday November 15th I stopped by Menards in Montgomery il, before I leave the store I…read morefeel like going to the bathroom, no biggie, leave the shopping cart and went to the bathroom, while I was peeing two urinals down I noticed a guy watching his phone and masturbating I cut it short and walked out, talked to couple of employees about but they just ignored me, Some times kids go by themselves, be careful with the kids.

customer Service is trash. If you need anything in the back dont hold your breathe, they will make…read moreyou feel like a nuisance for asking.

Personally I wasn't bothered by this place. I love ACE, this store is huge and they already put in…read moreeverything for the Christmas season the day after Halloween. Stuff here is quite affordable. They even had the right size air filters I needed. Definitely features a great variety of everything else for a handy man's job without searching through endless aisles.

I drove over here and happened to arrive 5 minutes before they closed. Guy literally tried not to…read morelet me in and refused to help as he was yelling at everyone that worked there to lock the doors and turn off the lights. What happened to the small helpful hardware store. Just going to Home Depot You would think they'd love to get one more sale at their premium prices!

Always greeted when we come in. Staff always ask what they can help us with…read more They sell key fobs and program them. Recently ordered a key fob.. cheaper then the dealer... Joe did the setup. 5 minutes later key fob failed. He was on the phone with the manufacturer right away! New one to be sent out. But Joe calls me 5 minutes later and says another one was located!!! Joe programmed the new one and made sure it was working. Even found out the first one was defective from the manufacturer. His professionalism and customer service is very much appreciated!

I haven't been in this store in some time, however, I bought a Greenworks lawnmower set less than a…read moreweek ago and of course it goes on sale today and they wouldn't price match. Okay, so I called and offered to return and rebuy in store to save $50 with the receipt and UPC and I was told I would need to physically lug the 80 or so pound box into the store to do so. Next time I will and I'll re order online to reduce their profits but I wasn't feeling it today.

Lowes delivered the wrong order to my house and dropped 10 bags of dirt on my lawn. First…read moreBollingbrook insisted they did not deliver, although the sticker said Bollingbrook and they told me Naperville delivered. After 30 minutes of multiple calls to both places, I was told Bollingbrook was incorrect and they did indeed deliver the wrong order with the wrong name. I was then told someone would come out to take the 10 bags of dirt off my grass and replace with my order. I am now being told 24 hours later (my grass is probably dead) that no, they won't replace my order because only a manager can do that, alll lowes can do is pick up the wrong order and refund me leaving me without my order and no way to get it (I have a bad back) and dead grass as I have no one to move the order until whenever they decide to show up, even though they promised me yesterday they would corrrect every thing by the end of the day. DON"T EVER USE LOWE"S DELIVERY! NO ACCOUNTABILITY AND NO WAY TO FIX A MISTAKE!

They have what I need when I need it. They also have hoodies and groceries and anything else I can…read morethink of. For some reason I can't put my finger on, I like them better than then the other big box stores.

Purchased Mulch and could not get anyone to load it in my vehicle. Had to call back into the store…read moretwice and still waiting. Talked to manager he said someone was coming but still no luck! This is why Menards may have better prices than Home Depot however, Home Depot has better customer support and service. Had to walk back into the store and requested a refund! Unbelievable!!!

had a bad experience with a microwave install where tech could not only not install it but also…read moreruined cabinets in process of trying to, called into Bolingbrook store where we purchased and spoke to assistant store manager mark where he gave us guidance on our options to remedy the problem, he was prompt and very respectful, and also went above and beyond to make sure everything was resolved. Definitely appreciate having such wonderful managers and employees at our local Lowes.

UPDATE FOR THE INSTALLED SALES HANDLED OUT OF THIS STORE…read more Bottom Line: Find another source if possible. https://www.complaintsboard.com/lowes-summit-installation-service-that-you-contract-with-horrible-c1449595 Used to be good with accountability to the customer now broken it seems from top down. Maybe new EVP Home Services will be able to right this badly listing ship. Lowe's own customer facing staff acknowledge the issues. Poor value due to loss of acknowledgement of the component of customer experience--often what happens when business school theory meets reality. Eight months into a simple project and Lowe's is still "working on it." No installer accountability. Another source and accurate given our experience: Lowe's home installation service frequently leaves customers frustrated primarily because the company outsources nearly all installation work to third-party contractors. Based on aggregated customer reports, several core factors contribute to these systemic failures: 1. Contractor Dependence Lowe's does not maintain a dedicated, in-house installation workforce for most products. Instead, orders are fulfilled by independent companies, e.g., Summit Installation or Home Install Services, hired on a contractual basis. These contractors operate semi-autonomously, leading to weak alignment with Lowe's customer service standards. Customer expectations of accountability are often unmet because contractors may prioritize their internal scheduling and profit over Lowe's policies or timelines. 2. Scheduling and Communication Breakdowns Many complaints cite repeated appointment rescheduling without notice, missed installation windows, and lack of proactive communication. Contractors sometimes fail to coordinate properly with customers or with Lowe's for order details, product availability, and site requirements, causing multi-week or multi-month delays. 3. Inconsistent Installer Competence Reviews frequently report unqualified or poorly trained installers, resulting in errors like: Incorrect measurements, Damaged products during installation, Requirement for structural changes (e.g., stucco handling, frame modifications). Because multiple installers may handle a single project sequentially, there is no continuity of accountability, leading to compounded delays and mistakes. 4. Fragmented Accountability Lowe's retains responsibility for product sales, but contractors handle site execution. Customers often receive conflicting guidance between Lowe's and the contracted company, making resolution slow or impossible. Executive and store-level interventions rarely resolve disputes effectively, as contractors may ignore directions or provide only minimal remediation. 5. Operational and Systemic Pressures Outsourcing is intended to reduce overhead costs, avoid large in-house labor commitments, and scale quickly across regions. The trade-off is that operational control over installation quality, timing, and customer service is lost. Third-party labor firms may be understaffed in certain areas, overbooked, or motivated by speed rather than customer satisfaction. Multiple examples report years-long delays, repeated reschedulings, and incompatible products failing inspection or being improperly fitted. Cases describe poor communication, lost payments, and contractors disregarding customer schedules. Lowe's installation service is "broken" because the company's model outsources critical operational responsibilities to third parties without sufficient oversight, training, or incentive alignment. The combination of contractor independence, inconsistent skills, poor communication, and fragmented accountability results in the chronic delays, errors, and customer dissatisfaction widely reported. The root cause of Lowe's home installation issues is structural: relying on third-party contractors decouples installation quality from Lowe's control, creating systemic failures in scheduling, execution, and customer service.This suggests that without significant redesign of the outsourcing model or stricter oversight, inefficiencies and negative customer experiences will likely persist.