Anvar, the technician who worked on our washer was excellent. He was very knowledgeable and…read morefriendly. It took him no time at all to diagnose and replace the drain pump. He left the laundry room clean and was accommodating with multiple ways to pay for service. The price was as expected. He is in my contacts now for appliance repairs. Thank you Anvar, it was nice meeting you.

I don't know what more I could ask for in a service situation…read more I submitted a Yelp request for service on my Maytag dryer that wasn't heating up so 6 service professionals respond, but SMA was able to do same day service and work with my schedule. The technician arrived on time, looked at my issue and repaired the dryer with parts he had with him. The price was comparable to other service quotes , without an upcharge for same day service. Does it get any better than this? I will be using SMA for any future service needs.

Very depressed. they have closed the retail store effective Christmas of 2023 however, you can…read morestill call on the phone or order online and they will ship your parts which is nice , but I like actually driving to the physical retail store to pick up what I wanted, leaving with part in hand. Www.appliancepartssuppliersil.com I'm only giving three stars because of the loss of convenience, but I've noticed others are very happy with the service, and I believe it's still the same family that is running the online business .

I bought a new igniter for my oven here, which fixed the slow heating and popping gas noise it…read morestarted to make. The price was commensurate with online suppliers, but of course I didn't have to wait or pay the shipping for online. I grabbed their business card to file away for my next appliance repair oddessy.

Patrick answered all of our questions. Very helpful .Great deals. I highly recommendread more

From the owner: Welcome to Bollingbrook’s premier home appliance store! Located in the heart of town, our store…read moreoffers a wide selection of top-quality appliances to meet all your household needs.

There are 3 Home Depots within the same distance of my home. After a not so pleasant experience at…read morethe one in Oakbrook Terrace, I opted to patronize the Bolingbrook store. This store has friendly employees and no one seems stressed or pressed for time, which is a good thing. They are obviously busy but take their time helping each customer. However, they do seem to be a little under staffed both on the floor and at the check out registers. Thankfully this store has self check out. Today I was looking for those silly little lent traps that go on the water outlet of everyone's washing machine. I knew they would be in the plumbing area, but those little monsters are hard to find. I asked an employee walking the isles and she led me right to them, bottom middle of a large display. Perfect!

There is no one there to help. I waited 25 minutes for someone to help cut some molding trim…read more Called the desk no one still showed up. I will NEVER SHOP HERE AGAIN.

I stopped in to check out an open box item. The people in the mobile department were incredibly…read morehelpful, and we're able answer all my questions. I was excited to see that the open box items were on even further sale after the regular items went in sale for Black Friday. Definitely a good purchase.

If I could give 0 stars I would. I purchased a HP OmniBook X Flip on 7/31/26 and it stopped working…read moreon 9/14/26. I purchased Geek Squad protection and contacted them regarding the issue. They tried troubleshooting the issue to no avail. They made me a physical appointment at this racist location. Arrived on 9/17/26 on time at 8:20 P M. and yet I had to wait 15 mins leaving 25 mins before the store closed. The racist Geek Squad guy never apologized. He never touched my computer to troubleshoot the issue. He told me they had to send my computer out which could take 3 weeks. I explained I was that I needed to work and how this was an inconvenience. I inquired about a loaner due to my inability to work. I also explained that over the phone I was informed coming in person would resolve the issue. He expressed no empathy. I showed him policy per Geek Squad protection regarding replacement and informed him that I contacted HP who indicated it was a hardware issue and had I bought it directly from them, they would have traded the computer for another one. This guy ignored me. Then I approached the attached store lead who was also racist and explained my issue. She brushed me off and said the store was closing. Shen then called the police on me and filed a trespassing citation. So here I am still out of $900 and unable to work due Best Buy selling me a defected computer and not wanting to take accountability. This is poor customer service and racism at its finest. I will never support this franchise EVER again and I advise other African Americans to never step foot at this location. I await a response from corporate.

I was in search of a local service to evaluate and repair a 12 year old LG dryer that was running…read morebut not heating. Mark answered my call, answered my questions and was very articulate and professional. Based on the information I provided, he shared insight regarding what he thought the problem might be (faulty thermostat or igniter). The next day he came and expertly evaluated and replaced the igniter. He was not only professional, he was transparent and showed us exactly what he was replacing and demonstrated the before and after so we understood. I would confidently recommend Ricci Washer & Dryer.

The technician showed up and gave us Good service and was very informative. He provided the service…read morewe requested and at a good price. These business is o e I'll use again.

I brought my vacuum in for a repair. J.T. Was the tech and…read morehe was amazing. He brought it in the back and made some adjustments. J.T. came out and explained what was the cause and what he did. It was great in about 15 mins I was on my way back home. Awesome experience dealing with J.T.

The Dyson Service Center in Bolingbrook is awesome! We brought our stick vac in because it wasn't…read moreconnecting to charge. Without warranty there able to fix with a new assembly for $135, which is reasonable considering a new vacuum is around $500. Service technicians are knowledgeable, pleasant and professional. Highly recommend checking this place out if your Dyson product isn't performing as you want.

had a bad experience with a microwave install where tech could not only not install it but also…read moreruined cabinets in process of trying to, called into Bolingbrook store where we purchased and spoke to assistant store manager mark where he gave us guidance on our options to remedy the problem, he was prompt and very respectful, and also went above and beyond to make sure everything was resolved. Definitely appreciate having such wonderful managers and employees at our local Lowes.

UPDATE FOR THE INSTALLED SALES EXPERIENCE FOR THIS STORE…read more Bottom Line: Find another source if possible. https://www.complaintsboard.com/lowes-summit-installation-service-that-you-contract-with-horrible-c1449595 Used to be good with accountability to the customer now broken it seems from top down. Maybe the new management of Home Services will be able to right this badly listing ship. Lowe's own customer facing staff acknowledge the issues. Poor value due to loss of acknowledgement of the component of customer experience--often what happens when business school theory meets reality. Eight months into a simple project and Lowe's is still "working on it." No installer accountability. Another source and accurate given our experience: Lowe's home installation service frequently leaves customers frustrated primarily because the company outsources nearly all installation work to third-party contractors. Based on aggregated customer reports, several core factors contribute to these systemic failures: 1. Contractor Dependence Lowe's does not maintain a dedicated, in-house installation workforce for most products. Instead, orders are fulfilled by independent companies. These contractors operate semi-autonomously, leading to weak alignment with Lowe's customer service standards. Customer expectations of accountability are often unmet because contractors may prioritize their internal scheduling and profit over Lowe's policies or timelines. 2. Scheduling and Communication Breakdowns Many complaints cite repeated appointment rescheduling without notice, missed installation windows, and lack of proactive communication. Contractors sometimes fail to coordinate properly with customers or with Lowe's for order details, product availability, and site requirements, causing multi-week or multi-month delays. 3. Inconsistent Installer Competence Reviews frequently report unqualified or poorly trained installers, resulting in errors like: Incorrect measurements, Damaged products during installation, Requirement for structural changes (e.g., stucco handling, frame modifications). Because multiple installers may handle a single project sequentially, there is no continuity of accountability, leading to compounded delays and mistakes. 4. Fragmented Accountability Lowe's retains responsibility for product sales, but contractors handle site execution. Customers often receive conflicting guidance between Lowe's and the contracted company, making resolution slow or impossible. Executive and store-level interventions rarely resolve disputes effectively, as contractors may ignore directions or provide only minimal remediation. 5. Operational and Systemic Pressures Outsourcing is intended to reduce overhead costs, avoid large in-house labor commitments, and scale quickly across regions. The trade-off is that operational control over installation quality, timing, and customer service is lost. Third-party labor firms may be understaffed in certain areas, overbooked, or motivated by speed rather than customer satisfaction. Multiple examples report years-long delays, repeated reschedulings, and incompatible products failing inspection or being improperly fitted. Cases describe poor communication, lost payments, and contractors disregarding customer schedules. Lowe's installation service is severely challenged because the company's model outsources critical operational responsibilities to third parties without sufficient oversight, training, or incentive alignment. The combination of contractor independence, inconsistent skills, poor communication, and fragmented accountability results in the chronic delays, errors, and customer dissatisfaction widely reported. The root cause of Lowe's home installation issues is structural: relying on third-party contractors decouples installation quality from Lowe's control, creating systemic failures in scheduling, execution, and customer service. This suggests that without significant redesign of the outsourcing model or stricter oversight, inefficiencies and negative customer experiences will likely persist.

Old Oreck vacuum was not working. Friendly, quality and affordable service. They are definitely on…read moremy Contacts.

We had Bill come out in an emergency repair. We just had new floors and the washer hose popped off…read moreafter being taken off. The clamps from the manufacturer were so crappy. We cleaned up with the shop vac after getting our new floors all wet. Hubby ran to Home Depot and grabbed some automotive parts actually to keep it on tight. In the meantime of waiting for Bill as he told me it'd have to be his final stop. His wife told me Monday- we could not wait until Monday. We still had Bill look at our dishwasher which has been clogged for 6+ months- we've just been washing by hand. Bill found that clog right away. He is a great guy- kinda reminds me of my Dad with all his handy fix-it's. He gave us lots of ideas for other things he probably saw would be issues around our kitchen at no further cost. He didn't overcharge us for the emergency visit which after speaking to several other companies that couldn't get out right away they wanted to charge bigtime to bump us up to the top. Thanks Bill for getting out to us right away!!