Excellent experience. Purchased a ceiling fan and a outdoor light. The sell lady listened to what we were looking for. Showed us several different options until we found what we were looking for. The Installer arrived on time and completed the work and answered all our question. No complaints at al. read more

Nice salesperson and very helpful. I would recommend this business to anyone looking for lighting fixtures

2001 called and they'd like their light fixtures back, if you could dust them they'd appreciate it. Staff seem uninterested in providing any assistance, store smelled like grandmas basement. read more

They have SO much it can be overwhelming.. but you will definitely find any type of light you are looking for here. They even have furniture like tables and chairs here which I didn't know until I shopped there. Not sure why someone commented they didn't have anyone help them-- when we were there the sales staff was extremely helpful, she even asked to see our dining room set so she could help us coordinate our look. They have competitive pricing and will price match. read more

Light Source Lighting - Unique! - Lighting Fixtures & Equipment Near Me - Plainfield, Illinois

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Here's a bright idea for lighting.. comparison shop! We are regulars at Galleria in Naperville as well as all of the Big Box stores.. Lowes, Home Depot, Menards etc... It seems that we are constantly renovating/remodeling something.. sometimes, our house (in the past, we've moved a lot) and sometimes investment properties. We are adding on to our house and our builder (Sebring Services) suggested that we check this place out. So we did. Our salesman (Steve) really helped us out. We have a screened in porch being added as well as some rooms, so we need lights, fans and a fan that is rated for outdoor use too. He pulled out a bunch of books and gave us all sorts of ideas. They have a very good website as well, I'm guessing that they do a fair amount of sales that way. That didn't matter this time because we needed to see stuff in person. We found some pendant lights that we liked (no decisions on those yet) and two fans, a Casablanca and a Minka Aire (suitable for outdoors). Their low price matched the low price on all of the other sites for the Minka Aire.. I think they might be price protected, but the Casablanca was $5.00 less than Amazon, Build or Houzz. Pretty good for a local place. We haven't made the purchase yet, but the only knock on them (for me) is no stock.. They've got a very nice showroom, but you have to order things.. or, at least the things that I want. So, this is just shopping for the built in stuff... my wife has a real thing for lamps... fortunately for the both of us she has a friend that actually enjoys that kind of shopping (I'm relieved of the shopping agony and enjoy the benefits!) read more

Light Source Lighting - Nice selection of ceiling fans in all price ranges - Lighting Fixtures & Equipment Near Me - Plainfield, Illinois

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This place is great, the staff is so helpful and they have a great selection. Big shout out to Steve H who has worked with me for a few years picking out lights and fans. He has been very patient through my pickiness and has offered many options. Second shout out to Tim who installed my fans. He was super professional and really did a wonderful job installing both. We have high ceilings and these were 12 blade fans so no easy feat but they look great! read more

Our Builder originally recommended we use our lighting allotment at another store. We did not have a good experience there so they sent us to Light Source Lighting. What a huge difference that was! The showroom was packed with endless lighting fixtures all tastefully arranged with complementing furniture and accessories. We made an appointment with Lori who was friendly and professional and spent a good long time helping us decide what types of lighting would complete the look of our new home. We showed her pictures of some lights we had in mind from other stores or online and she was able to beat the prices we were quoted originally. In many instances she had something in the same style that we liked a lot more. She had a copy of our blueprints ready when we arrived and made sure all of our lighting fixtures were selected including our hallways and closets. Our quote was timely and reasonable. We dealt with her a couple of times and never felt like she did not remember who we were. When we are ready to upgrade a couple of our ceiling lights we will definitely return there. We have even suggested that our builder use Light Source exclusively. Thanks for a great experience! read more

This lighting store has a lot to choose from. My friend recommended we go there and I'm so glad I did! Kara helped me choose beautiful lights for our 1st floor update. I told her what I liked and she literally "read my mind" and gave me options that I ended up buying! It was the easiest process ever! Kara is knowledgeable and so nice to work with! Thank you, Kara, you are AmAZING!!! read more

Absolutely terrible service here! We ordered a ceiling fan the first week in MAY 2015 to start the summer. We just learned that it SHOULD be in tomorrow, AUGUST 25th. Seriously?! We are now just two weeks away from Labor Day, the end of summer. Too bad we couldn't have used that ceiling fan to cool our place during the hottest days of the summer. It's also too bad that NOBODY even called to update us on our order. Not. one. person. We have had to call multiple times to attempt to track the status. I say "attempt" because one sales person is just as clueless as the next sales person. They all have one thing in common: They don't want to deal with customers. That was clear from the crappy service we received in the show room the day we visited. One day in late July, I finally spoke with Pat who has been slightly more motivated than the others to help me determine where my fan was and when I can expect it. She told me that the fan was literally on a slow boat from China. She had no idea when we would receive it but estimated it would be August, nearly four months after we ordered it. Never in any of my interactions with Light Source Lighting was I told that my purchase would be delayed nearly four months. If I knew at the time of my purchase that I would not have a fan for the summer and that it would take nearly four months for the fan to arrive, I would likely have made my purchase elsewhere. Nobody felt responsible for letting me know the status of my order unless and until I began to demand answers; then they didn't care because they already made their sale. I really hate that we gave hundreds of dollars to Light Source Lighting for a fan that has taken nearly four months to arrive with little correspondence to keep us informed. The employees at Light Source Lighting don't have consideration to call and tell their customers the status of their orders. That's what I mean by terrible customer service. One thing is for certain: This will be the last time we shop at Light Source Lighting. Now every time I drive by, I will wonder if it is still in business. Reading others' reviews, it's not going to be in business very much longer with the customer service they offer. read more

We've now purchased two light fixtures from Light Source Lighting and I can't say enough good things about them! They have a great selection across all price ranges in their stores. The staff is always super helpful. We paid for installation both times and it was great. We'll continue to go to this location! read more

Not very welcoming and the prices are inflated. Don't know if they included installation because the sales staff preferred to sit behind the desk instead of asking us if we needed help. Purchased similar light fixtures at Home Depot for $300 less read more

We are so glad we were recommended this lighting store. Kara was so helpful listening and helping us find exactly what we were looking for. They installed our fixtures and the professionalism and quality of our installer was excellent. read more

Worst customer service ever. I've visited this store twice and wasn't so much as even greeted as I walked in. Too bad because I had a $1000 budget to spend on new light fixtures for my home. A message to the sales folks there: treat everyone that walks in as a buyer, no matter what they look like. read more

They have a lot of lights. And many are nice and somewhat reasonably priced. But like another reviewer mentioned, having a sales associate ask if you need help would be great. I planned on purchasing new outdoor lighting and even found lights I was in love with. But based on principle I went elsewhere due to their lack of customer service or attention. I was dressed very casually so maybe they assumed I wasn't a potential customer? I know they saw me, but I was ignored. Maybe they were having a bad day. read more

3 star rating simply to compliment the gentleman who does their installations. He was extremely professional; making sure we knew how to operate the fan and lights, change the light bulbs, etc.. and left my house clean. Outside of that, as one reviewer mentioned, they have a big selection in which to choose from, but the downfall of that is our salesperson was not that knowledgeable. As we reviewed selections we were surprised to find that some models were al la carte, meaning fan blades could be extra or the lighting kits, etc. After spending over $1800 on 3 fans with installation we were shocked to find out that during the installation that the bulb was not included with the lighting kit. Our installer called back to our salesperson to see where the bulb was. After further investigation she called us back to let us know that it should have been ordered as an additional item and would cost another $30. After $1800 later you would have thought she would have given us the light for free and apologized for the inconvenience but I guess they needed the $30 more than we did. Extremely poor customer service. I would not recommend them. read more

I feel inclined to write a review because of the negative reviews on here. We were immediately greeted when we walked in. We were given time to walk around and look at everything, the sales associate came around to see how we were doing but wasn't pushy at all! Loved it in this store and bonus, the light we wanted was in stock and hundreds of dollars cheaper than online. Can't wait to go back for all my other lighting needs! read more

If you are looking for ANY sort of lighting this is the place to go. They have everything for any budget. I cannot emphasize the budget. We were looking for a simple ceiling fan with a light for under $200. When we first walked in we thought "this place is way out of our budget range" NOT TRUE. We left with exactly what we were looking for and a list of items we will return for as we work our way through our current remodel. To think we almost went to Lowe's and settled for something less than what we really wanted. Thank you Brian Mckenna and Light Source Lighting we look forward to many future purchases from your store and recommend you to anyone. read more

I walked in this store filled with excitement about finding the perfect chandelier for my foyer. After walking around for 20 minutes, not ONE person even greeted me! I could not believe how I was being ignored. I intentionally stood in front of a desk where an employee was sitting ....NOTHING! I then moved in front of the large service desk with FIVE people behind it.....NO RESPONSE! An employee came from around the desk and said, "excuse me"!!! I was obviously in his way!!! By now, I was boiling on the inside! I stopped and text my husband about this poor customer service when........an employee walks past me and introduces herself to two customers and asks if THEY had questions!!! At that point, 32 minutes after entering the store, I LOST IT! I left a HUGE chunk of my mind with that employee and EXITED! Based on the other reviews, this store could really use Customer Service 101! I went right down the road and found the exact same chandelier I was considering at The Galleria ~ for less $$$ read more

My wife & I had been shopping for all house lighting for a new construction home we were having built. We looked at virtually every online store and a number of brick & mortar stores. Light Source was the best experience... We were greeted when we walked in, and we completely appreciated the space the sales staff gave us allowing my wife and I to browse at our own pace. We never felt like someone was following us. When we had questions Barb was more than helpful, and knowledgeable. We felt she gave us the right amount of space allowing my wife & I to talk through our decisions and never once felt pressured to buy something. The selection is huge, and almost felt like too much to see all at once, but Barb was able to bring us to exactly they type of lighting we were interested in. Pricing was more than competitive - it is easy to check online prices and we were better off going through Light Source Lighting than any reputable online retailer (even on the exact models we purchased). Overall great experience and would recommend them to anyone looking for lighting. read more