I've had this review in my drafts for awhile. I visited sometime ago and was impressed with what I…read moresaw. The location has a nice selection of furniture that seems to be beautifully crafted. The pieces are a little pricy, but that's understandable given that they are hand crafted. We visited early one Saturday morning and were there for at least 45 minutes. The store was crowded and there weren't enough employees present to assist waiting customers. We ended up leaving without ever talking to a store associate. We would have considered placing an order, but didn't because of of that. We ended up going to Walter E. Smithe instead and purchasing a dining room table there. Still I'd consider Rustic Elements as a possible option whenever I decide to upgrade my current furniture pieces.

We had a great experience purchasing our table at Rustic Elements. Scott and his staff were helpful…read moreand knowledgeable as we considered their wide variety of woods, styles and finishes. They sent the samples we requested, twice! . Thanks to their patience, we were able to get our perfect table. Just the right size, and beautifully finished solid wood. We were able to get exactly what we wanted for what we would have paid for lesser quality in a store. We love it!

AMAZING furniture and service. All the staff was super friendly, including the delivery staff…read more They had everything (bedroom set) set up in no time. This furniture is so elegant/classy looking and I'm so happy with it!

Great services. Got a good sectional for my moms place. Also a gift. Recommend this place for real.read more

Cheap furniture at high price. Return policy terrible. If you use credit card you only get store…read morecredit if you have to return within time frame.

All around poor experience... Starting with the back end of this transaction: I picked up a table…read more& chairs yesterday at Bob's warehouse in Shorewood. I drove back to my rental property where this would be used and assembled the table and chairs (as much as I could). When I finished with the table, I noted a large scratch and secondary, small scratch (too pics). Then, the two chairs had 3 left legs and 1 right leg (!). I reported these issues this a.m. via chat, which took well over 20 minutes. I gave up and called. A gentleman at their customer service center was able to send a replacement chair via Fed-Ex (5-8 days). That said, he indicated that I had to text pictures (not online or via call) to report the scratches. So, I was moving on to my 3rd method of contact for the day. I texted pics to the number provided, and ended up texting with the same person from the online chat. I was told I'd need to return the table at the warehouse (40 minutes away) and pick up a new table (borrowing a truck again). Their QC is apparently awful. This is what you get for "cheap" furniture. I'm currently texting with a rep who is telling me there's really nothing they can do and that I needed to open all the boxes while on the ramp (there was a car behind me impatiently waiting). Also, they ask for signature the moment the boxes are placed in your car-- there is no opportunity given for inspection upon pickup. More important, we all know that we simply expect orders to be right in the first place. I've ordered so much furniture in my life and really, I can't remember ever having an issue. The pick-up at the warehouse also wasn't smooth-- the address provided in communication send you to the truck entrance-- not a big deal, but you have to back-track 3/4 mile. Then, I was sent to the loading dock to pick up and I waited almost 10 minutes before anyone opened the door. I called (no other way to contact) and was told the dock staff was occupied (I wasn't told that 10 minutes prior when I checked in at their offices on the other side of the facility). Even the shopping experience wasn't great. I had a sales staffer that had approached upon entry and when I later approached her (after looking around the store for a few minutes), I was swarmed by 3 other sales employees. Does this tend to happen at other stores? Absolutely. That said, it usually isn't to this extent. It is hard to explain, but it reeked of an unprofessional environment. Update: I just ended this issue after over 90 minutes devoted to the this issue. They "agreed" to send the table to me... but, what an ordeal. Texting is not a reasonable method for handling anymore more than the most simplistic issue. Chats/text-based "customer service" is for when you really don't care about your customers. My advice? Go elsewhere

Small shop in an industrial area. I could see a lot more things in the rafters that I wanted that…read morewere not on the floor.

Cute little place. Very tight to move around. I'd visit again to find random gems. Owner was…read morefriendly and welcoming

Calling all Plainfielders, J-Town peeps, Napervillians and every surrounding town! If you're in the…read moremarket for new furniture, maybe a new home, or a refresh on your older furniture, give HOMETOWN FURNITURE a try. They're located off Route 30 in Plainfield. A small business owner, helping out his home town with great values! Hometown is stocked with wall decor, kitchen tables, sectionals, loveseat, dressers, wall decor and more! Don't judge it by the outside, go inside. Russ met us from afar and allowed us to browse the store, without being hounded by any sales pitches and no upselling. As I walked through the store, they have a kids area in the back-with cartoons playing-bring the famiy in and pick out your new family room furniture and so much more. Made our way all around the store and saw the company had genrously placed out complimentary snacks! Lazy Boy recliners from $199, I kid you not! I ended up buying two Lazy Boy recliners at $299 a piece. Go in and check it out for youreslves. Did I mention you can order from HOMETOWN FURNITURE online?? And you can customize your apolstry! Five stars all the way! Thank you for the wonderful customer service. Will be back in for more furniture.

Katie from hometown furniture was rude. She did all she could to stay in her seat behind the desk…read moreand not come help my family. The 3rd time asking, she finally came and answered some questions. Then got an attitude with my husband when he asked if they negotiate price. made rude remarks about my kids. Classles, Poor customer service. Maybe something in her life makes her deflect her misery onto others. Either way, it's unfortunate to have had such a poor experience. We drove out there on our day off specifically to visit this store. We 100% were ready to purchase a sectional we found, until she snapped at my husband when he tried to negotiate 100 off. A simple no, that is our price, with a smile... Would have been appropriate.

Adorable little vintage shop located in quaint downtown Oswego. I love stopping in for new…read moretreasures to add to my home decor. They have a variety of items to choose from! I recently inquired about a project I am working on which I was looking to chalk paint. Not only do they have a large supply of Dixie Bell paint they also took the time to share with me their tips and tricks complete with a take home how to do list! They are super knowledgeable about chalk painting and very sweet ladies. I highly recommend this sweet little shop!

Such an wonderful shop. Definitely a place to go to when you are in Oswego. Found the perfect…read morepieces for our home. The owners are great to talk to and so informative about redoing pieces. This piece came from their shop and was just what I needed to finish our room!

We have purchased from Walter E Smithe before. Every visit has been a positive experience. Our…read morecurrent living room set is more than 20 years old and still looks great. But it was time for an update. We requested a free in-home design consultation and Ashley Baron called to arrange our meeting. She arrived at our home and spent plenty of time speaking to us, taking photos and detailed measurements. Once she had a feel for our likes and dislikes, she left and set up a time to come to the Naperville store to review her ideas. She used some very cool VR tools to show on a big TV a virtual picture of our room. She added her initial ideas for the new items for us to view. Then she offered many alternative choices for us to view. We then went to the showroom and sat in several examples to see what was most comfortable for us. Ashley showed us several fabric samples, first her recommendations, then let us view all to see if we liked something different. We found for the most part we loved what Ashley had chosen. Ashley has a great eye for style and really understood what we were looking for in our update. She then added those fabrics to our virtual living room to show us exactly what it would look like. At no time did we feel any pressure or pointing us to or away from anything. It was an excellent experience. Ashley told us we were free to do this update in stages if we liked or add whatever we chose. And as I stated earlier, all this expertise was supplied at no charge. The quality of Walter E Smithe furniture is excellent. It has stood the test of time in our house with four growing sons and now four grandkids playing and wrestling over the years. It still looks great with no wear showing. WES is not cheap furniture. But in my opinion, you cannot beat the value. I'd much rather have excellent quality over some other "throwaway" furniture I've seen. We cannot thank Ashley Baron enough for all her help in choosing the items for our home. If you're in the market and you're near Naperville IL, ask for her.

After dropping 6k on a sofa from Pottery Barn, I decided to stop in and see if Walter E. Smithe had…read morea red chair or sofa I could get to go with it. Don't bother to waste your time unless you're in your 60s or up. Walked in today and was ignored by ALL of the employees. Lol not even a "hello". One of the employees had no mask on and two more were online shopping for clothing and all of the others just walked around or sat at a computer. I would have snapped a pic of the no mask lady but I thought that would be a bit much but I did get the two chicks ignoring people and online shopping. Lol. What a mess. Classless place. Doesn't deserve my business.

I love this store! He has such diverse pieces. I can always find simething that i want. This…read moreweekend I wanted a buffet for my dining room and of course i found it here. The store has antiqued pieces, strange and unusual asian type pieces, grandfather clocks, chairs, benches, equisite desks, wall decor plus loads of other things. Stop in and browse, the owner is wonderful!

I had been through this store before but just to look to see all the beautiful items they carry!…read more Nothing is "junk" - everything is on the upscale side. Yesterday (3/10/21) my hubby and I stopped to see if he had a dining table & chairs available - although we didn't see what we were looking for I did find a beautiful Bombay side table - perfect condition! My hubby and I love the table and it fits in well in our home. I highly recommend you stop by every couple of weeks - I'm sure you'll find something you just can't live without!

The furniture selection and prices are good. The sales service was excellent. However, I paid for…read moremy furniture in full and scheduled a delivery date and time (first delivery of the day). I've waited all day and the furniture wasn't delivered. I called the store mid-afternoon and was told it would still be delivered today but there was a mix up in the times. It's now almost 8pm and I doubt it's going to be delivered tonight. According to the website, the store is still open. I tried calling the store and even going there and the store is closed. I also tried sending an email through the website and the email function isn't working. I'm frustrated that I paid for merchandise I don't have and I have no way of contacting anyone to find out what is going on.

John and his staff are amazing. The furniture prices are very reasonable, as well as the delivery…read morecost. This business takes pride in customer satisfactory, so I will continue to be a loyal customer.