I drove over here and happened to arrive 5 minutes before they closed. Guy literally tried not to…read morelet me in and refused to help as he was yelling at everyone that worked there to lock the doors and turn off the lights. What happened to the small helpful hardware store. Just going to Home Depot You would think they'd love to get one more sale at their premium prices!

Always greeted when we come in. Staff always ask what they can help us with…read more They sell key fobs and program them. Recently ordered a key fob.. cheaper then the dealer... Joe did the setup. 5 minutes later key fob failed. He was on the phone with the manufacturer right away! New one to be sent out. But Joe calls me 5 minutes later and says another one was located!!! Joe programmed the new one and made sure it was working. Even found out the first one was defective from the manufacturer. His professionalism and customer service is very much appreciated!

Inconsistently stocked, but just absolutely horrible management and staff. 10 people in line,…read morecashier begging for help, no one to be found. Two other employees just strolling around while we all sit here for 20 minutes.

Great convenience to have this store in North Naperville. Love to be able to run here to for…read moreplumbing and electrical to make repairs. They usually have what I need in stock. It's a little different now that it's under new management but the staff is easier to find help if you need it.

In a world that provides very little service anymore I was pleasantly surprised going in here…read moretoday. I had several devices that needed batteries. One was a garage door opener. One was a key fob and one was a tile which is a key finder. I did not know what batteries I needed. They were not only nice enough to open the devices up and see what batteries I needed. They walked up front and retrieved the batteries that I needed, and when I told them I did not know how to put them in. They took each device and put them in . And did it all efficiently too! Thank you!!!!! If I could give 10 stars, I would everybody else should model this business right here

This used to be my favorite Ace store when I had reason to be in the area. Now, I don't get here…read moreoften, and the construction on Butterfield really encourages one to AVOID the area. This place was hopping today. One entire row of the parking lot and part of another are now dedicated to dirt, mulch, and other yard products. That makes the parking lot even more of a hazard than normal. I picked up a couple items and was on my way. Fortunately I did not need assistance because it looked like that wasn't going to happen anytime soon.

I stopped going here in the mid 2000s because of the Old management. I decided to come back and…read morethey're 10xs better. Top notch again!

When you need a great Tool because the job demands it, Go to Berland's they can hook you up with…read moreanything, I've been doing business with them for over 35 years. Service around.

Customer service is terrible. Guy at the fertilizer is too busy on the phone on call after call to…read morepay attention and get the order right. Doesn't treat all customers the same... with some he's extra helpful and volunteers important information. With us, it seemed he was doing us a huge favor by us shopping here. People at the cashier stations don't know if the products were brought to the front, if we should carry the box with us, if we should ask or what. Some things you grab off the shelf, some things are brought to you, some things you have to drive around to pick up. If you don't know too bad... waste 30 minutes figuring it out. In the end you're left going to this station to ask for this, to that station to ask for that. Service is slow as hell. Not pleased at all with this business.

Are they expensive? Yes. Do they always seem to have what I need? Yes, again…read more I haves used them a handful of times. It's always worked out

My first time coming into this store. I'm always in this area but never really had the time to stop…read moreand look around. I finally got my chance to step inside of Kirkland's. This store smelled so good with nice music playing. There were so many cute and nice things to purchase from furniture, home décor, painting, candles the list goes on. The prices weren't too bad. The only negative thing is that the workers were all behind the counter. Never said a word to any of their customers. Just standing there chatter boxing away with each other. It's such a surprise that not one of them would greet or come out on the floor to assist customers. It wasn't like there were 2 or 3 customers in the store that Friday Evening. There were a decent amount of people shopping that night. I would come back only because there are so many cute things to purchase.

I recently purchased a set of six wooden chargers to put underneath my ceramic plates on my dining…read moretable. After dusting in the first week I noticed saw dust underneath one of the chargers but thought nothing of it. The following week while dusting again I noticed sawdust yet again under two or three of the chargers. After careful inspection I noticed a couple of bugs crawling on the wooden chargers. I did some research and to my disgust, found out they were TERMITES! I immediately removed them from my house and called the store. The manager on the phone was very helpful and encouraged me to bring them in right away for a refund. When I arrived she was not in, but the associate refunded my purchase price with a gift card. They did not seemed concerned that the product I returned has termites and could transfer to other products in the store. I wrote to customer service and after explaining, was offered a gift card. I received the gift card yesterday for $20! This is not even enough to cover 1 new wooden charger & barely the gas spent to drive back and forth to return them. I'm insulted! I expected much more from Kirkland's. I encourage others NOT to purchase products without careful inspection! I will not be returning to this store. I have a complaint on file with the corporate office and have remediated my house to deter an infestation. We have been advised by the exterminator to carefully watch for signs on our wooden table and floors that could have possibly been infected.

Hobby Lobby, You have a great collection of metal garage signs at affordable prices. I always look…read moreforward to seeing what affordable treasures I'll find.

Customer Service, if the line says Refunds or Exchanges then that's what it should be. I waited in…read moreline for over 5 minutes for a person in front of me that was purchasing stuff. While other people got to go to another line and make their purchases but because I had a return I had to stay in that line. Ridiculous, get it together and do better.

St. Charles Hardware Store, located in the suburbs 40 miles west of Chicago, is a wonderful…read moreOne-Stop-Shop for all your supplies and business/outdoor/home repair needs. You might be looking for something specific or you might be browsing the aisles, unsure of what you actually want or need, but... They look to find you...THE CUSTOMER, to make your project venture...a success. I'd like to give them a mention as they recently opened just over 1 year ago in October of 2021 and deserve recognition. Store Hours are 7 days a week... Monday: 7:30 AM-7:00 PM Tuesday: 7:30 AM-7:00 PM Wednesday: 7:30 AM-7:00 PM Thursday: 7:30 AM-7:00 PM Friday: 7:30 AM-7:00 PM Saturday: 7:30 AM-6:00 PM Sunday: 9:00 AM-5:00 PM Phone: (630) 394-2378 They offer everything, including... - paints - household hardware for home improvements - electrical supplies - cleaning products - housewares - gardening - grilling - tools and utensils You may think...well, what makes them any different than a Home Depot, Lowe's or Ace Hardware Store? It's about customer service and forming real relationships. They're a community based small business and their mission is about personalized service to make your life easier. Businesses like this need to be supported. And St. Charles is part of giving back to fellow neighborhood organizations. They sponsor the Anderson Humane, The Chamber of Commerce, St Charles Business Alliance, St Charles East and North High Schools. They have a terrific "Best Rewards" Customer Loyalty Program. It's a way for them to say..."thank you to those who have become part of our local, independently owned hardware store family", according to their website. A hardware store can be filled with an overabundance of supplies and gadgets that can leave the average household/business owner feeling overwhelmed. Here at St. Charles, it's their kindness and hands on human-element experience that go a long way in making the improvements journey...a fulfilling one.

Great service when I went there everything was half off. it's sad that they're going out of…read morebusiness.