This restaurant is similar to a fast food restaurant. The service is fast and friendly. The lobby is not well maintained. Dirt on the floors. Perhaps understaffed and unable to clean regularly. It's nice and cool with the ac running. The bathrooms are clean. They have a small variety of foods to choose from but their dessert selection is amazing! The beans are okay but could use more cheese. The rice is lacking cumin . The food is just ok. read more

El Pollo Rico - Dirty floor - Mexican Near Me - Austin, Texas

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Dirty, hot dining room with no A/C, hallway leading to restroom reeks of urine, slow service, unorganized staff, mediocre food. How they stay in business is anyone's gues read more

When I went to this venue for a lite afternoon snack, little did I know that I would be appalled not only by its presentation but deliciousness was totally absent as well as some of the beef. I will continue to patronize El Pollo Rico to savor their chicken meals but will never again order a beef baked potato, it was an absolute disgrace. read more

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1000/10 I love this place. I love the chicken. I love the green sauce and I loooove the onion! The best!

Stop what you're doing and come get their burritos! That thing is HUGE. It comes packed with your choice of meat (I did Al Pastor, AKA spiced pork), refried beans, rice, lettuce, pico, sour cream, and guacamole!!! The best part?? It only costs $7.69! Insane. Way better than Chipotle or any other place in town, especially since this place offers authentic Mexican styles of cooking which makes this burrito way more delicious than the rest. Plus... Guac at no extra cost? Yes please. With that said, this place gets a solid 5/5 in my book! They get the job done. No funny stuff. Check them out!! If you dine-in, don't have high expectations regarding the interior as it looks like a "hole in the wall". read more

El Pollo Rico - Burrito - Mexican Near Me - Austin, Texas

Best chicken I've had in a long time. Ordered their half chicken and I knew I was in for a treat when the order was presented to me. Half chicken with a whole onion so sweet and flavorful you'll want to come back just for the onion! Chicken was properly seasoned and cooked well. I tried to get every little piece I could off of the meal. Came with beans and rice as well, they were both good! I will be recommending this place to my colleagues and family. Thank you for the great meal. read more

If your looking for homemade Mexican style cooking, this would be your go to every time. It's very convenient, and very tasty! I go here whenever I'm unsure on what to eat. It's by far the best fast food Mexican spot out in Texas, and should extend their business everywhere else in this world. You can tell they use real products, no processed food really what so ever. I'm saying fast food, because the wait times is very short, some of their restaurants have drive thru's. So please do not compare this to Taco Bell, taco cabana, or el pollo loco!!!!! This spot also have that horchata you're looking for as well lol. Chefs kiss read more

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Quality grilled chicken. They give you a lot of food for cheap. It's all about that green sauce, some quality corn tortillas, a grilled onion and some rice and beans (though they also have other sides that I didn't know existed). Just put a bit of everything into a corn tortilla and you're in chicken heaven. Only con was when we came late, they kinda tried to rush us out and only gave us to go - service was a bit lacking. We ended up just scarfing down our food in the restaurant in the remaining time left, but at least they gave us extra sides for the inconvenience. read more

Simply amazing ! Super clean restaurant. I came in as a walk-in and was helped quickly . My food didn't take long to come out . Food was hot and fresh !!! Meat so tender it melts in your mouth ! read more

El Pollo Rico - Papa asada - Mexican Near Me - Austin, Texas

Waited 35 minutes for a small order just to be told they just started it. Store wasn't busy and reason why I'm leaving a review is because the employees lacked a sense of urgency and just played up front read more

I go to the one in Manor all the time and never had issues. Tonight i had to wait 20 minutes for a burger, which was as hard as hockey puck. No thanks! I'll stick with the one in manor :( read more

Azael and michelle are horrible at serving please be aware when you place an order you have to remind them probably multiple times

Pollo Rico is the sky. You know can always depend on it to be blue and it's everywhere. This location is no different from all the other locations and is always dependable for some good food that's quick. We always order a whole chicken meal and it comes in under $20. They have to inject something into their chicken because it lasts a couple meals and stays just as good from the microwave as it does from the restaurant. Why did I write this review though? I was hungry and lazy one night. I really really had a hankering for a torta and the other restaurants were you know, an extra 2 minutes away. Oh the distance, the humanity. But this Pollo Rico was about to close but were nice enough to stay open to get me my sammich. The chicken inside was their rotisserie/charcoal chicken so that was good. The veggies were fresh and the bread soaked up all the flavor. The load of fries you get could possibly feed Riverside for a while too. Good staple to always have in your back pocket. read more

Man. I was surprised at the superb quality and tastiness of the chicken here. While customer service was average at best, and the decor is reminiscent of pollo hermanos from breaking bad; the food more than makes up for it. Rice and beans? On point. Tortillas? Very good. I would recommend you try out pollo Rico. read more

Same great food as the other locations but with new fancy menus on big LCD tvs. This location is in a former Chinese restaurant's home and still sports a GIGANTIC backlit photo on the wall of what appears to be a Buddhist Temple lol. It looks very out of place, but whatever... I come here for the chicken, not the decor =) read more

Came here a few mornings ago, about 15 minutes before my bus was due. Thought that would be plenty of time for a fast food place. Ordered 2 breakfast burritos, waited about 25 minutes. Bus was late & we still missed it. Burrito was good so whatever. Still got to work on time. Two days later, we give ourselves 30 minutes to spend at this place. ALL SIGNS SAY THEY OPEN AT 8:30AM. At 8:43am we walk up. Door is locked, sign isn't on, lady inside just looks at us. If you aren't going to open at the correct time, then change your signs. How difficult is that? Attempted to try this place twice. There won't be a third attempt. I don't enjoy wasting my time. read more

Food is good and all.. BUT till this day I don't understand why they would place a manager with ZERO PATIENCE!! Can't handle the "manager" position at all. Or at least when it comes to customer service. read more

This place is super clean. Food is ready and pretty good. The staff is pretty nice. Not all fluff and oooh and ahhs. You order your food and you get it. No fuss not muss. Not to say that they lack any kind of enthusiasm. They're working and they're good at it. I like it. Right next door is this dance hall or space for rent that has social events like quinceneras and dances and regular Mexican people stuff. It's kinda cool. I've heard ppl describe the area as kind of bad... I just chalk that up to low-key racism. Food is good. Atmosphere is very local. Def five starts. read more

Bad service, food incomplete we had to pay for something that was already supposed to be included. The waitress then comes laughing when she delivers our BURNT food . Overall F the people that work there I won't recommend it at all. read more

I have always seen this restaurant around town. Never stopped by for whatever reason. The first time I ate their food was at a bday party. Since then I have been hooked, must have eaten there 3 times that week. Their ckicken is awesome! The seasoning used for the chicken is delicious. My mouth is salivating just thinking about it. I literally lick my fingers, thats how good it is. The green sauce is spicy but delicious. I did try a gordita once & I did not enjoy that. I will definitely return, maybe as early as tomorrow. read more

If possible- avoid this place. The atmosphere is that of a fast food place (which isn't bad, necessarily). What is worrisome is the food quality and price. $3 for one taco is not what the Founding Fathers had in mind. The quality is mediocre, nothing special to tell friends about. 5/10, at best. read more

This place is way over priced for mediocre food. I spent $22 on 5 tacos. I ordered chicken, barbacoa and shrimp tacos. The chicken taco was decent - but it had a weird red sauce mixed in that I didn't care for. The barbacoa taco was good, tender, flavorful and it generously portioned. The shrimp taco: I was just taken aback. Literally like wtf is this? I swear it was fried chicken bits from Churches. I asked for corn tortillas, so of course they gave me flour. The rest of our party orderd taco or chicken plates, which comes with a side of charro beans and rice. Well, we could literally count all 8 beans and all 12 grains of rice - they're obviously on a budget or something because the sparse amount of sides was pathetic, laughable. The interior is rough and cleanliness is questionable. Our table had two napkin dispensers, both of which were empty. We won't be back. read more

My neighbors have hyped this place for a long time, and I finally got around to trying it yesterday. It was amazing! I just had a quesadilla, but it was the best quesadilla I've had in a very long time. The salsa are excellent as well. I definitely recommend this place in lieu of any fast food places. read more

$15 for a whole family meal!!! You can't beat that and also make it tasty... We love this meal for those work nights that nobody wants to cook. It comes with a whole chicken al carbon, rice, beans, tortillas, salsa, onions and a lemon :) read more

Some of the best roasted chicken in town. A whole chicken is affordable and can easily feed 2-3 people.

You can get a half chicken, rice, beans, and tortillas for $8.99! Chicken is moist, juicy, and well-marinated. Comes with grilled onion and free salsas... read more

My experience at this place was HORRIBLE... I ordered the chicken burrito and it tasted like they put BBQ sauce and guacamole in it.... EWWW made me sick... WILL NEVER GO BACK!!!!! read more

The first time I walked in, I said to the young female working, "Hi! I've never been here before!" I was hoping for a suggestion. What I got in response was a half smile, not a single word, and eyes that quickly went over my shoulder and out the window. After looking at the big menu board for a moment, I ask her if she spoke English? She said yes. I asked if she had heard what I said when I came in. She said yes. We looked at each other for a moment, then I left. That was a one star review. It took many weeks before I went in again. I've eaten there several times since, and the food is okay. 3 stars. read more

You can't go wrong with the Half Chicken Meal Combo. The green sauce is like crack! But be careful...

Great chicken and my cashier Jessica (according to my receipt) (straight hair & short) who made me feel welcome here she is a great and knows how to treat customers. This chicken is amazing. It was worth my time and money well spent. I will definitely will come here again and enjoy my favorite food to eat. I am so satisfied. read more

I usually get the chicken Rico bowl from here. It's a good deal at 6.39. I figured I'd try something different. I got the 2 taco plate with a drink. 10.26!! Seriously? It was not great and expensive. If you come here stick to the Rico bowl or the carne asada meal. The rest is way over priced. read more

Horrible staff and very bad costumer service can't ever get a hold of management definaly don't recommend it!

This review is not really a food review, but i wanted to post it up so that everyone can know wht these two cashiers went through yesterday. Thought it was necessary for it to be up just incase they go complain & make them seem as if it were their fault. Yesterday i was in one of your riverside locations & I saw the most racist thing ever. I believe they were a couple. When the cashier was taking their order she was being super polite to them, but idk if the girl had some kind of aproblem that she was being extremely rude to her. All the cashier said "oh okay, thank you" they were giving her a hard time trying to substitute thing for others. She politely replyed to them saying she couldnt & gave a reason why. Other places i been to cashiers are rude & give you a plain no, but here super polite. So i really dont know what the deal was with the girl & her parner. So they ordered whtthey ordered. From away i just see them looking at her sooo bad with an atittude towards her. Why? I have no idea she was super polite. The other cashier was turning people orders super politely as well. When the couples orders came out she turned it in super politely with a really nice smile & offered them salsa. They said yes but very sarcastically. She confused of why they had done that to her was sad. She had no idea of wht was happening at tht moment. Then the girl asked her "is she new or something?!" But in an ugly way. & she answered politely "yes, somewhat. Did something happen?" & she left her there talking. Very rudely. The girl left outside laughing. & the guy just went off on the cashier tht had tooken their order. I took it offensive. May be from here but you just dont go out & tell people crap like that. The girl was yelling go trump go! Its seriously bullshit what these girls had to go through lastnight. Its pathetic how people wanna take advantage of situations to humiliate others! read more