I stopped by this El Pollo Loco this morning to get my wife lunch. She wanted the chicken tostada from here. When I came, I was able to find parking just fine in the plaza this location is in. When I walked inside, they didn't have that many guest inside. You can order from the kiosk or with the person at the counter. I ordered with the person at the counter. I asked for there to be no sour cream in the chicken tostada and got the classic one. I didn't have to wait long for my order but they put sour cream in it. I told the person who took my order and he apologized. He went to remake my order personally and apologized again. I got all three sauce with my order. My wife loved her food but they didn't give that much chicken in the tostada. read more

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I love El Pollo Loco, let's make this clear. The chicken is great, it's a healthy alternative to anything chicken except Mediterranean grill. However today, April 12 and about 12:10 PM lunch, I decided to dine at this location, right after attending church. I ordered the 8 piece chicken but received a phone call from a family member asking if I could also buy her some food. This El Pollo Loco Manager became so rude that I have to lecture her about decorum and customer service. I usually don't look down on people because I serve the public in my professional job but this lady started talking so rude because I received a phone call in the middle of my order. She continued to talk down on me and this is when I lectured her about customer service! Aren't managers supposed to demonstrate how customers are supposed to be treated and respected, irrespective of any distraction? How can she run a store in Simi Valley if she acts like a Karen? What's her problem? I just want an El Pollo Loco chicken lunch, only to lose my appetite with this manager. How does El Pollo Loco train their managers? This lady does not deserve to run a customer service facility like this! If you're in Simi Valley, DO NOT PATRONIZE this branch. Let's make sure this lady doesn't work at this facility anymore! It's a shame, if I can give a zero star, I will ...never eat here! read more

This is the third time that I have had this problem with this store.. You go in and ask for a specific order, they tell you they don't have it.. and yet you can see the chicken cooked and been cooking in the back,, This is bad business and this was during the dinner hour... Stay away from this establishment.. Spend your money on a better establishment.. One that cares about customers and service.. read more

Great cooks . Good service . The workers were really kind and didn't hesitate to give you extra sides

A new location for me today. This location is very clean inside and has a nice big parking lot. Use the app of course, ordered a digital deal as I normally do, used $5 off as well from the app. Recommended you download it and use it, worth it. My go to has been 3 taco Al carbons with chips and a drink, at this location, currently $6.89, which is almost $1.00 more than other locations LA, which is a negative in my opinion. Even with the higher price, still a good deal and I still enjoy eating at El Pollo Loco and using the deals when I am able. They have many employees here and it got busy during lunch, but they got people through quickly and were friendly as well. Enjoy! read more

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This is one of the best al poor local i've ever been to.I keep on coming back because the food is fresh.Great, all the staff memorse are great.And I love their food.Thank you very much aboard local.See me valley, one is the best one read more

El Pollo Loco - The best I'll pull your local you've ever been to - Mexican Near Me - Simi Valley, California

The service here is okay. i have always been treated here with respect but I speak Spanish so I can't speak for others. The food here is terrible! It seems like they only cook chicken early and then they keep it under the warmer for the late day orders. When i buy food here, the chicken is never fresh or juicy. It's never satisfying or filling. The sides are never fresh either, dry rice, lukewarm corn, old salsas. If you want dry old chicken and stale sides come here. If you want fresh chicken and sides go to the pollo loco on Tapo canyon road in simi. read more

Shoutout to Mariya at El Pollo Loco! She gave outstanding customer service so kind, welcoming, and professional. She made sure everything was perfect with my order and the food was fresh, hot, and tasted amazing. You can tell she really cares about customers and takes pride in her work. Mariya made my visit a great experience. Thank you! read more

El Pollo Loco - Mexican Near Me - Simi Valley, California

I placed my order on line for pickup. It was ready when I got there, the order was correct. For a dinner combo, two pcs chicken, rice, tortillas, small salad and a drink over $15. Ambiance of the restaurant is a typical location for el pollo; I took my meal home. Rice was bland. Chicken salty. Normally I order a tostada and if I return that'll be my order again. read more

Variety of dishes, chicken always moist . Prices good. App is very useful Orders are quick even when you order there and pick up yourself . read more

Food was good, but service was terrible. Today June 9th, 2026 at 4:10 my mom cousin and I came to eat after a long day only to come into a young woman getting yelled at by the so called "manager" (named Veronica). We proceeded to order. As we were waiting for our food you hear again the "manager" talking down on the workers and speaking very rudely to them. They got a bit of our order wrong and when we brought it up the "manager" sighed and looked very annoyed. Mind you there wasn't a lot of people. It was just us and 3 others. A manager is supposed to demonstrate good customer service and set an example for other works. Looking at other reviews this wouldn't be the first time she's acted like this and I highly suggest having her fired or set someone else as manager. read more

I had a wonderful experience at this El Pollo Loco. The ambiance was great, and the staff were incredibly friendly and attentive to my requests. To top it off, the chicken was cooked to perfection. Highly recommend! read more

This is the best Pollo Loco location by far with the most fresh food and most friendly staff! The best team member at this Pollo Loco is Mariya!!! She always treats all customers with the outmost friendliness, care, attention, respect and professionalism. It doesn't matter if you're the very first customer who walks in in the morning or the very last one who walks in right before closing, Mariya won't lack any enthusiasm, friendliness or professionalism to help you out and to make sure you walk out as a very happy customer! I've been been going here for years and Mariya's customer service that I've experienced myself and witnessed with others each single time is top-notch and comparable to the customer service of a high-end and up-scale restaurant! I can't praise her enough! read more

Love this place! El Pollo Loco never disappoints. The chicken is always juicy, the sides are great, and the service is exceptional they're always friendly and efficient. Definitely one of my go-to spots!. I highly recommend this location read more

Love coming to this Pollo Loco!!! Mireya, Veronica, Lupita, and Tony are all amazing!

The staff here are always welcoming, with great environment. Thank you for what you all do. :) Food is always amazing! read more

Last night my husband and I were turned away for service. I plan on contacting corporate to let them know that I was told that I was refused service and the website said they were open. They decided to close for a party and refuse service. My Christmas was canceled because of their decision to close, but the website said they were open. That is horrible business practice. I have been going to this site for 15 years and I am not happy with them and would like to hear from corporate management read more

I just wanted to thank Mayra for her great customer service! It's tough dealing with the public, but you are lovely and you make me want to come back! Thank you for making sure my order was perfect. Cheers! read more

THE WORST STORE. They never get your order right. Never will. One person gets it right. I don't know when they work but when they do I'm so happy. But unfortunately that's like 20/80. I get the worst food more often than not. Or just read the directions!!!! I ask for no sour cream and I get sour cream every time but not when the good person works (you can tell by the other food too) then you're the problem. Find the shit workers and fire them all. I'm over paying these insane delivery prices. read more

El Pollo Loco - Not shredded ch nachos... - Mexican Near Me - Simi Valley, California

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From the moment I walked in, The whole team was very welcoming. Mireya greeted me at the counter with a smile, made sure my order was correct, and checked in to see if I needed anything else. Her positive attitude made the visit stand out, and it's clear she cares about creating a good experience for customers. read more

The beans were a bit too hard otherwise everything else was good. The chicken in the pollo bowl was tasteless and the rice was way too dry. But most of all, the customer service was not too friendly at all. Nobody really acknowledges you. They just want you to get in and out. And they basically don't have good welcoming customer service. This place is ok, but the food needs to be prepared better read more

Today I went in to place my catering order for my daughters birthday. Mireya was so amazing in helping me figure out what's best for my party. She was patient and took her time to explain everything to me! Super grateful for them ! My favorite pollo loco location in Simi ! read more

Keep it simple 1. Restaurant & Tables dirty. 2. Very rude cashier & work staff. 3. Chicken Very dry & no taste. Won't be back. read more

Parece que vas a pedir gratis la comida, personal grosero y la manager igual, malas experiencias en el que esta ubicado sobre los ángeles avenue read more

A long standing favorite of families!!!! Food choices a great experience. Going for years. Always enjoy!!! read more

Great food and great prices . I ordered this pollo bowl with delicious chicken breast. Great food and great prices . Great food and great prices . Great food and great prices . read more

El Pollo Loco - Mexican Near Me - Simi Valley, California

Employees and the manager Mariya were very respectful and helpful towards me. Definitely recommend!

I come here every day for lunch and let me tell you guys Mireya has been the best when it comes to customer service, super sweet and never messes up and always does the right thing for the customers, but most importantly is that she treats everybody the same!! read more

this place sucks balls!!!! i paid $5.99 for a supposedly chicken soup that had absolutely nothing in it. they are a bunch of scammers. read more

El Pollo Loco - Mexican Near Me - Simi Valley, California

The staff is very friendly and and the food is really good. Come here nearly everyday.

Best el pollo loco that I have been to. It's always clean and food is consistently delicious. Check out the picture. read more

El Pollo Loco - Pollo bowl combo extra chicken - Mexican Near Me - Simi Valley, California

First of all rude customer service. They don't acknowledge you and talk amongst each other about who the hell knows. Second I order a coleslaw through online ordering. That thing was dryer than a burnt coal. Guess they put the coal in coalslaw. Smh. If they told me they didn't have any I would've gotten something else. Instead I'm just eating a shredded cabbage that I paid for. read more

Great food, service and price. If you're trying to eat on a budget, definitely a spot to come and try!

Always great service and Food. I come in almost every day for my lunch .I work up the street on 1st street and I'm always treated like a valued customer. The workers here know my name and already know what I order constantly.I love enjoying my 30 min lunch here. read more

Their food is always Fresh fast! Their awesome manager and staff are so friendly to me.

Lose the manager, she's always rude and trying to charge for things when they've already been paid for not to mention talks smack in Spanish and doesn't think we know what it means, very unprofessional. The food is ok at best. Do better. read more

Service is always quick, the food is consistently excellent, and the manager and entire team are friendly, attentive, and dedicated to providing a great dining experience. read more

For an El Pollo Loco this place is top quality. Always fresh, hot, and timely! Great job...keep up the good work

I am definitely a big fan of El Pollo Loco on Tapo Canyon Bvd in Simi Valley. The food is Great and the the service is Unbelievably Good. Not only Good the Service is Great. You have 2 managers at that location by the name of Randy and Livy who are well organized and very attentive. The service is beyond Great also you have have a young staff that are second to none. They should be rewarded as they have a spotless restaurant and are so polite it makes you want to come back. In addition they attend to your every need. I even wrote down their names: GEARDO, CRUZ, SANDRA, LULY AND NIKKI. The Very Best in Managers and in Staff Jim Dantona Simi Valley read more

I normally don't write a review for fast food joints but I am writing this as the lady at the Preaparing the food counter really impressed me. She was very welcoming and offered different kinds of sauce for the meal knowing it was the first time for us trying this place. The service was quick for the take away order. read more