I love eating here the customer service is okay I never really see anyone at the register which is unfortunate ;( and also why are the chicken tenders like 7 dollars by itself. Anyways I love the kids meals it's so yummy and I've never had any issue with the food :) also it's kind of loud in the seating area so it's hard to hear when your name is called for your order read more

Good value and local. Always enjoy the food here. Friendly employees. Good value& variety.

The employee had taken a long time with my credit card i had an extra charge right after i paid for my order!

This is my second time going to El pollo loco with Zack working the drive thru window, I always ask him for extra green salsa and he never listens and gives me nothing (I'm purchasing a $40 el pollo loco meal I feel if I ask for extra salsas it shouldn't be a big deal bc I just paid $40 FOR MY MEAL) I always have this problem at this location in the drive thru. read more

1158 placed order they were out of chicken breast. Told me 30 minutes how do you run out of chicken breast at 12 noon when there's nobody in line that doesn't even make sense read more

Ordered an Avocado Chicken Bowl with chips thru the drive thru. When I got home the chips were missing and there was not one piece of chicken in my bowl. It was all ben's and rice . This is not the first time this happens at this location . This pollo loco drive thru always makes mistakes and that's why it has such low rating and bad reviews . Corporate has to come look at this place . read more

I don't understand how this particular restaurant never puts more than a mouthful of chicken in their bowls . It's all beans and rice . I guess you have to ask for a side of chicken. Disappointing. I won't go back. read more

Very slow service I'm always asked to pull into the parking lot and they will bring it out. If I wanted to wait I would have just gone inside to order. This location is always slow and without fail messes up my order. This is my last time going to this location. I will go out of my way to avoid this place. read more

Had my grandson and his wife pick up el pollo loco 2200 university Ave Riverside ca 92507 and the food was as wonderful as always. Oscar G was the person who took the order and his service was above beyond what was expected. everything was packed in non leak containers with plenty of salsa and all the side sauces. the salad was fresh and yummy and plenty for 4 of us. always love the beans and rice. Let's not forget the churros. Sweet crispy and cinnamon Than you Oscar. I would rate more but there's only 5 stars. read more

I visited this location expecting quick service, but unfortunately, it was a very disappointing experience. They didn't have any chicken ready, which is surprising for a fast food place. Why wouldn't they prepare one of their main items in advance? While waiting for my order, I saw three other families come in and leave after being told there was no chicken ready either. It felt like this place doesn't care about retaining customers. To make matters worse, the staff laughed after informing people that there was no food ready. This level of unprofessionalism made the situation even more frustrating. This is the first time I've had such a bad experience here, but it was enough to leave a lasting impression. If I could give negative stars, I would. read more

I keep coming back to this Pollo Loco because it hits that perfect balance of flavor, convenience, and affordability every time. The grilled chicken, packed with smoky, tender goodness, is always satisfying, and the variety of sides and salsas lets you customize your meal to match whatever craving you're in the mood for. Plus, the consistent quality and the comforting familiarity of the flavors make it a go-to spot that never disappoints. All these haters don't got a life and just wanna punk on the happiest place on earth. read more

I want to give a shout out to all the staff at this restaurant. I come here frequently and am always treated with respect and prompt service from everyone whether going inside or using the drive thru. They are very organized here and ask you questions about your order and go over everything to make sure it's correct. It's very clean inside too and the salsa bar is clean as well as the drink area Also since I usually use the drive thru a special shout out to the amazing and efficient Jennifer. She is so personable and friendly and efficient, makes you feel like your order is the most important thing in the world , and for me that's wonderful. I work hard long shifts and my order is important as I can't just go back if it isn't right. read more

El Pollo Loco - Fast Food Near Me - Riverside, California

I just ordered 3 Taco Al Carbon and they are all cold. Not even room temperature just cold smh does the food sit all day?

I have been coming here a lot more often now for my work. The boss likes the chicken tortilla soup I can say that now that I'm coming inside, I feel like they're working hard and they are definitely keeping me happy I dumped her soup one day on my way back to the office and they made it right. I'm here today just for myself and I realized that they have turned my opinion around a lot, thankfully! I don't like driving down to the other location lol Service is so much better and one newer cashier even recognized me! I like the inside even though I almost never eat here, I will be today. Outside tables would great if clean but ,I'm going to sit outside. read more

Worker Esmeralda is rude! She doesn't even let you order correctly without over talking you. Even when paying she had horrible attitude. She needs customer service training. read more

This El Pollo Loco is awesome and their customer service is excellent! I was offered cinnamon churros and I enjoy eating inside!

I stopped by for lunch today and I got a double chicken tostada salad when I got home I opened the cilantro dressing and it smelled off but I'm like okay must be hormones since I am expecting but NOOOO the dressing started bubbling and the bubbles would pop and new ones would create. Other than that the rest of my order was okay read more

This location is one of the good ones . Clean friendly and quick . I'm go out of my way from my local pollo loco down the hill to this location . The Service and Staff are friendly and Carmen is willing to address your concerns promptly. It's always a pleasure to dine here with family . read more

The food was delicious service was a amazing the classic chop salad is very delicious

Good service and food Would come back here close to home and always warm and great people read more

This location is ALWAYS out of chicken or always a 25 min wait for chicken. The workers are not the friendliest either

I'm a local and This location is horrible!! I ordered another chicken salad with avacado and the chicken was black and crispy AGAIN!!! It was disgusting!!! They need new management or new ownership I'm tired of giving them another chance. read more

My fault for coming past 8:30pm. Complete garbage. They asked us to wait on the side for 10 min to get our food. Took over 20 minutes to get my order wrong, and all of our food was cold. Ordered a chicken tortilla soup for a nice cold night, my soup was colder than it was outside. I'm almost positive my chicken in my tostada salad was raw. I'm so disgusted. read more

Terrible. If you actually want to get your food don't come here, everytime it's either they're out of it or they take forever to give it to you and it's wrong or missing stuff. Customer service was also very very bad :/ read more

Unfortunately not the best costumer service and slow service. No updates on wait times but on a positive note they did give me the correct order. read more

Food was excellent. The manager waited on us . She was so attentive. Veryclean including the restroom. They offer plenty of coupons if you are on a budget. read more

I stopped by this location for a quick dinner for my family. They had great deals and the food was good. However, who is in charge of filling up the salsa container for the drive thru? I'm glad I checked my salsa bag before I left so I could ask for extra otherwise my family wouldn't of been happy. **UPDATE** I was told by the manager to email their customer support and share my experience because the my wanted to make it right. I never heard back. read more

El Pollo Loco - Check your salsa before you leave the drive thru. This is how full my 4 salsa containers were. I had a 14 piece family meal w/extra sides. - Fast Food Near Me - Riverside, California

Came to pollo loco today around 5pm & "Ashley V." Which is the name that appears on my receipt who was taking drive thru at the time was very rude and unprofessional, doesn't seem to have any work ethic. She also didn't give me my drink and had to come back for it , as well as gave no utensils & still proceeds to give rude responses. Do better pollo loco ! read more

Chicken is always dry beyond tasty at all. 9 out of 10 times drive thru orders are missing at least 1 item and/or you get someone else's order. Hold up the line and check your order because they suck read more

Pollo lento They're so slow also they told me 3 times that in 20 minutes my order will be ready, I waited more than 1 hour read more

This location sucks they never have family meal chicken ready . Every time I go it's a 25m wait I stoped going here waste of time

If I could give this place zero stars I would. My mother asked the chubby Hispanic lady at the front if she spoke Spanish and she was extremely rude to my mother and made the whole process harder. She yelled at her in Spanish in front of my 3 year old nephew. Was extremely impatient even though she spoke Spanish. The food wasn't great either. read more

I'm livid with the level of incompetence that was working here this evening. They screwed up my mobile order by giving me mixed chicken when I ordered only legs & thighs plus I got a 12 piece and paid for 16 and the chicken was burnt to the point of being black & hard. The crunchy chicken taco I ordered was completely inedible it had the tiniest hardest pieces of what I guess was supposed to be chicken and the cheese was completely stuck to the foil. I should have taken it as a bad sign when I tried to open the door to walk on and pick up my order as thats how I scheduled it on the app but they had the doors locked and every one working inside chose to ignore me forcing me to wait in line at the drive through to pick up my order at the window. This isn't the first time they've screwed up. This place truly sucks! read more

El Pollo Loco - Wtf is this you ask? Well I paid for a chicken taco and this is what I got. - Fast Food Near Me - Riverside, California

I ordered chicken tortilla soup and they gave me broth with chicken skin. No veggies. Just broth and CHICKEN SKIN. Unacceptable. Not coming here again. You guys are a continuous let down. read more

El Pollo Loco - Fast Food Near Me - Riverside, California

This location just can't get it right at the drive thru. For the 2nd time my order has been incorrect. I ordered the classic tostada salad, no Pico. The last time, (1 month ago)...it had extra Pico on it; this time I ordered the same, and instead of Pico they threw 2 huge slices of avocado on the top​, which did not order bc I'm allergic! I had to throw the entire salad out. Just pay attention instead of goofing off at the window!! read more

This is the worst El Pollo Loco I've been to. I've been giving them a few chances and I'm always not happy. I ordered two double chicken tostada salads with extra lettuce. No extra lettuce was there. Chicken was dry. And avocado was old. Then the chicken burrito I ordered was just all cabbage and barely any chicken which was dry also. Not going back. And I paid 36$. So expensive for what u get. read more

El Pollo Loco - Old avocado and dry chicken. Supposed to be a double chicken tostada salad. - Fast Food Near Me - Riverside, California

I have seen a big improvement at this location. The staff has been friendly and accurate. The food is always good. I appreciate the extra effort. Thank you. read more

Horrible service both of my chicken tostada had close to no rice or beans, guy in the drive thru window is rude young kid needs to learn customer service, never got my receipt nor utensils for my food, read more

This has become my favorite restaurant! I come here probably 5 times a week! lol, employees are nice, food is great and I like the rewards program! Build up points for free food quickly!!!! read more

Every time I come (fourth time) whenever I order the half chicken meal or try and get breasts they say they never have any and I always wait... it's like a rarity to come across a chicken breast here ready to go drive thru wise....lol read more