Food is always good and constant, I was in the drive through lane at 7:10 on 4/11/26. Guy working the drivethough taking orders and giving me food is a vibe. He was respectful, very communicative, and just had a great attitude. Didn't get his name but great guy! 11/10!!!!!!! read more

I went this morning Bella has great customer service would be nice if you guys would hire more staff like Bella I had to ask her name since she was great absolutely felt she needed a shout out since not all employees are as great as this young lady is. read more

There's a female worker there thats extremely rude. Had major attitude for no reason, asked for extra sauce and just got more attitude. Poor service from Jack in the box. Food was horrible too. I don't know how she got hired but they should reconsider there decisions. read more

Came here to try the breakfast pretty good I got the loaded croissant sandwich with a hash brown delicious . I will come back and then they had cute little jibbies for a limited time grabbed a couple of those. Plenty of parking and they had a drive thru. Wasn't busy at all and the staff was very nice. read more

See all

Unbelievably rude drive through worker at 1:11 A:M Wednesday August 5'th. Clearly zero oversight or training and a horrible look on the restaurant. read more

I am giving Kayla these stars, and I hope that someone adjac in the box seriously recognizes her. I haven't been to this Jack in the box in a very long time. Because the last time I came here, the staff were dirtbags also If it wasn't for her, i woulda wanted all my money back.I love the way that she handled herself with respect kind words.And absolutely a delight the other young lady monica route disrespectful even though I asked nicely for some ranch, she said to me. You have to pay for it. I ordered chicken nuggets, jalapeno, paupers= and 2 tacos. And you're only gonna give me 2 ranch. What do you want me to do with the rest of my food? Worst service for monica ever read more

Jack in the Box - I tried to go online and leave them a survey 324 times with this barcode, and it did not allow me - Burgers Near Me - Riverside, California

The employees have really been stepping it up and making people feel like valued customers and providing great, correct orders. I used to not like coming to this location but recently (past year or so) they've been great. read more

I would just like to thank whoever (didn't check name tags) who worked drive thru September 23 2024 night shift!!!! Ordered my food on the app first time ever and it went horribly wrong. They ran out of wings! They were helpful. Patient. And overall excellent customer service. Thank you. not often does a customer drive away without the items they wanted and ordered with a smile and still satisfied. read more

Made a digital order and went to drive thru at this location around 9pm last night and when I tell the employee my name thru the speaker he keeps pronouncing my name wrong after I clearly repeat myself multiple times. By the way RUDE CUSTOMER SERVICE! No "Hi welcome To Jack in the box" also did not acknowledge anything and just said "Pull forward" No thanks or anything, then when I arrive at the pickup window I can visibly see that employee laughing the whole time to the coworker (the cook) and he would pause and glance at me and make eye contact then continue laughing with the cook in the back. Then when he is about to hand me my food I see that he is trying his to keep himself together from laughing more. This ignorant employee I am referring to is the African American male who is working there for at least 4-5 years from what I can remember and recall. He is the same height as Kevin Hart, maybe even shorter than him. I will never come back to this location ever again. Would give 0 stars if possible! read more

I have been going to this Jacks for over 10 years and the drive thru as well as the in store service has been consistently very good. Seldom are there mistakes in my orders and the day manager is quick to make amends. The food is almost always hot as is the coffee and the chicken sandwiches are tasty. There are other Jacks nearby but this store is the best and the manager should be given an award for customer service. read more

Normally I don't write reviews on fast food restaurants but today was the worst experience I had for this location. I normally go to this locations whenever I crave for the Jack in the box since it closest to my house. So I was first in line and waited for 10-15 minutes and I understand they were busy. I didn't get a greeting or any acknowledgment if they're going to take my order. After I waited too long after they called 5 completed orders for dine in, I decided to leave. Thanks for starting my morning Jack In The Box! read more

This is the worst jack in the box I've been to. First time it was 5am and I went to buy breakfast, they told me they weren't open. Come to find out openers were outside smoking and talking . 2nd time coming here and the cashier didn't want to assist he told the customer before me to use the kiosk to order (understandable trying to get that to be used) but I asked him while he's ordering can you take my order the guy didn't want to even though he's just standing there. He had to take my order since I was paying cash and after I asked him what he was doing then. There should be secret drop ins to audit your staff and leadership because even after I got my food I came home and had to go back because they didn't give me some items in my order. Just to see the same customer that was in front of me still waiting for their food.These are just some of the things dealing with them. Very disappointing makes me question if they even wash their hands when handling food. read more

I came in yesterday night , and a young man by the name of Moises. This man took my order and greeted me and he was very friendly. I liked how my order came out as fast, even though I had a big order. I'll be coming inside more often and especially around night. read more

I've used the mobile app for both the Trautwein and Alessandro locations multiple times (mostly for breakfast before my round of golf) and have been completely satisfied. I can't remember ever getting poor quality or cold food. I typically order a loaded breakfast sandwich with modifications and they have always gotten it right and my sandwich has always come out of the wrapper more than just warm. Jack is probably my #1 go to for a quick breakfast. read more

Super hard to meet fast food employees nowadays that give good service. I went to Jack-in-the-Box around 2 AM and Juan went above and beyond. Great employee! Will be back read more

This Jack In the Box has really started to piss me off. I have gone here and orders the same thing for years. Now all of a sudden I can't get a sourdough breakfast sandwich made correctly and all of my food was cold!!! I stopped by tonight and got all the way home and there is no meat on my sandwich only cheese and egg?!?!? My curly fries are cold!!! Wtf?!?!? I am so disappointed. read more

The food was good. It was late at night and the older black lady was very welcoming and friendly. Customer service was outstanding.

So if i could give this s%# hole "0" stars i would!!! i use to come here like a year ago,and i would purchase "the Teriyaki bowls,the only thing that was a little healthier compared to the nasty burgers and fries they have,well anywho i would ask for chicken Teriyaki bowl with sauce on the side because they always drown my rice,and they always said yes of course! So i started going again both times i went i asked for sauce on the side please ,thank you! Did they??? No they said they cant they all come with the sauce" bull s%# you guys add it after dummies! Your making me act like one of your karens!! Jeez,so once they forgot too,the 2nd time they said "sorry we dnt do that"(with snarly voice) so i stopped going,fast food is bad for you anyways! Eat better cook at home everybody!!!(karens voice)! Lol read more

Ordered a supreme croissant sandwich and got to eat half of it until I found hair in my sandwich... do ya'll not wear hairnets anymore?? That's so gross read more

I went tonight August 19th at 9:30! The gentlemen taking our order was great and the woman that handled us at the window and brought our food out to us was the best and sweetest ever even when they were out of ravine coke, they quite literally gave us the last of it! Deff was surprised and had a good experience! Thank you! read more

Just came here @1:02 on June 30th. Ordered 4 tacos. 3 tacos are completely thrown together and cold. Now I'm come to Yelp and see their rating. How shameful. I will never come here again. Too many Jack and the Boxe's are becoming trash. read more

It's always open. This Jack in the Box is easy to get some grub and get going since it's right off Van Buren. I always have a habit of ordering some thing different than what's on the menu. I hate places that have things under a warmer and by the time I get it it's old tasting. This location seems to get my order right which is tops in my book because I generally order in the drive through. Nothing is more disappointing than to order a breakfast sandwich without cheese or bacon only to get on the road unwrap it and its got cheese or bacon. I want what I order cooked fresh and this place seems to do it well. If I get a jumbo jack without tomato or pickle they seem to make sure it's not on the burger. Of course most places will get my order mostly right but generally I'll still have globs of tomato guts on my burger still but the physical tomato is not on it soo technically the order is correct. Anyway this location must have double checks in their order system to make sure the order is right because my orders have been spot on. I'll keep my fingers crossed because now that I've spoken so highly of them I'll probably get a screwed up order.... read more

Jack in the Box - Business Front - Burgers Near Me - Riverside, California

Everytime i come here they "ran out of shake supplies" or "the machine doesn't work" and that's only at night, but during the day time it always works fine. The night workers are lazy and don't want to do anything and some of them have attitudes when you order, I do not recommend this place. read more

They often forget items from my order. Like 4/5 times. Then, the lobby is closed so I have to get back in the drive thru and wait for them to fix my order. I stopped leaving the window until I confirm my order is complete. Really frustrating. read more

We ordered large curly fries and the container was half empty, and the fries weren't even warm. Update...there was a hair in the fries and it wasn't ours.... read more

bella helped me in the drive thru and assured i got everything i asked for very quickly despite the long line. such a sweet girl!

great service and food was excellent especially right before closing knowing clock is almost out for home they still prep it like it's opening love to see it read more

Horrible service. Called in hours ahead with a big order for a school event. Gave time and everything. When I got there there at the time agreed upon then didn't even make the bread yet. Horrible for someone running on a tight schedule. Just lost business to a local high school read more

All that attitude at the intercom for what?? We came at 9:32pm , said "we're closed , i suggest you back up" like ? You guys close at 10pm rude for what? read more

The guy that is working the drive-through this morning Thanksgiving day at 5:15 in the morning has got to be the rudest person that I've ever encountered in a drive-through he's the heavyset guy that has a ponytail it's not my fault he's working Thanksgiving morning. I asked him for condiments never answered me just threw them in the bag and he practically threw my bags at me and never said thank you. And walked away this is not the first time these employees have been unprofessional you need to talk to them because you're getting a bad reputation. read more

I went through the drive through today & had the worst experience. The guy at the drive through was extremely rude. I forgot to order a drink & when I got to the window I asked if I could add a drink & he said no you can't add anything after you order at the speaker.. so I said "ok. I'm really thirsty, can I just get a water?" He said no & shut the window on me. I thought that was rude but didn't say anything to him about it & when he handed me my food he shut the window again right away. I needed taco sauce. There were no napkins or anything in my bag. So I waited till he opened the window again & I asked for taco hot sauce & he hands me ONE. I wait again & asked for a few more & I asked for his name & he said Jonathan. On the receipt it says PAUL. I never leave bad reviews but he was beyond rude. I'll never go to that jack in the box EVER AGAIN. read more

Every single time I go in the morning it's closed even though it states it's open 24 hours.

Fries were cold and stale at pick up, got charged for sriracha burger and given plain hamburger, paid for extra jalapeños and did not get extra. Completely disappointed read more

I post reviews to warn people about bad businesses or rude employees and I feel like this review was Necessary. It has happened many times that I buy like 14 tacos and they almost never give the right amount. I basically always let it slide but this time I decided to do something about it, so I called the place and the person I was talking to (the manager) said that it was no problem and that she would put my name on a board and when I came again I would receive 4 tacos and 2 curly fries. About 2 weeks later I call again just to make sure that I could pick it up today and another manager responds. Right off the bat she was a terrible communicator. I could tell English was not her first language (I get that it's hard to speak another language) and so since I speak Spanish I started talking in that language instead. She was very stand-offish and overall snobbish and rude. She also acted like as if I was wasting her time. She said to me in Spanish "look ma'm people make mistakes everyone makes mistakes" and yes I totally agree EVERYONE MAKES MISTAKES but after you make that same mistake for over 3 times it gets irritating especially since those tacos are not free. Oh and worst of all I asked for her name at the end and then she hesitated (I could tell she did not want to give it to me) and then she said "ruby" after a long moment of thinking. This obviously leads me to believe that she gave me a fake name. When you give someone a fake name it's because you know they are going to call you out and you know that you were being rude so I believe that she knew she had a nasty attitude. Any ways I'm just warning everyone, watch out for a snobby, inconsiderate, rude and overall bad manager. Ps this all happened at around 12:20 pm on Tuesday may 3rd read more

Drive-thru was quick and easy. The girl was polite. And I love that she gave me a handful of ketchup.

So, my experience here was much different than what seems to be the big complaint about this place. I went through the drive-through, I ordered what I wanted, I paid for what I ordered, I got a bag with my food inside of it, And I left. That was the extent of my experience here today read more

This place is ridiculous. I recommend not coming here at all for any meal. I came through the drive-through here three weeks ago but didn't Yelp then because I figured it was a one time problem. I ordered a breakfast sandwich they offer. I realize the second bite into the sandwich was really crunchy. I open the sandwich and look to find an entire egg shell cooked into my sandwich. At that time I called the phone number on the receipt and a gentleman answered and said he was the manager for the day. He apologized and said he was new and he would give me my money back which she did the next day when I stopped by. This morning, three weeks after my last visit I stopped by and order two of their breakfast sandwiches. One was made correctly, the other one was not a breakfast sandwich but was a disgusting cheeseburger with green tomatoes and a cold burger patty. Of course I call AGAIN. This manager says she's new and trying to get to know her crew. Same thing the last manager said weeks ago. When I walk in to get my money back the woman that has the drive through headset on is mouthy and argumentative towards me. She's telling me I ordered what she rang me up for and not what I actually ordered! I have to tell the manager she needs better control over her employees before she sends her rude employee to sit in the back office. read more

Thursday 4/09/15 1:25 pm. Check to see your employee staff for today cause they sucked ass big time. How hard is it to get some tacos to be "at least warm" how hard is it to keep fresh fries, or "at least warm", how about making sure your drink fountains aren't serving flat drinks. c'mon you're one of my favs when it comes to fast food. A Drive-thru customer should be treated the same as a dine-in customer. Your team for today needs to be disciplined and retrained. And now the staff wonders why they don't deserve to have their minimum wage increased. Shame on the "adults" serving today I hope they read this and think about quitting cause they aren't doing a good job. read more

Jack in the Box - Jack in the Box, I want my money back!!!!!! - Burgers Near Me - Riverside, California

Out for some late dinner around midnight on a Friday night. Knowing that Jack would be open we stopped by only to find the drive thru line around the corner and into the parking lot. We saw that other customers were still inside we decided it would be quicker ordering at the counter. Well stupid me I forgot that I had my Star Trek cloaking device in my pocket because my girlfriend and I were completely invisible to the staff working. It was almost comical to watch them working along at a furious pace all the while we invisible to the entire world. I felt like Harry freaking Potter with his magical cloak sneaking around Hogwarts. I'm not joking we must have to have given them quite a fright when one of us would speak up asking for service and they would only looked around with a distant and confused look upon their faces. I could of swore that one of the girls working saw us because she looked directly in our direction. However the magic concealing us from their view was stronger than her powers of perception and she simply shrugged her shoulders and went back to working the french fry machine. Other customers inside didn't have the power of invisibility like us and were receiving their food. After about 5 mins my girlfriend and I became bored with this game and drove to one of the other competitors of Jack in the Box nearby. Stupid muggles! read more

Not a good placeto go to crew are rude even at the drive thru unpolite.......seems they dont like their work...